User Manual

Dante Firmware Update Manager User Guide
Version 2.7 Commercial in Confidence Page 18 of 21
Finding devices for safe recovery...
This screen indicates that Firmware Update
Manager has detected at least device in safe mode,
and is scanning the network for the full list. It should
take less than a minute to find all applicable
devices.
When you are sure that all your safe mode devices
have been found, click Stop Scan, and go to step 6
below.
Some older Dante-MY16-AUD and DLM devices
may not appear in the failsafe recovery device list.
If you have either of these devices in failsafe and
they are not appearing in the failsafe device list,
see the note regarding 'Expanded Search' below.
Incompatible Safe Mode Devices
This screen indicates that you have two types of
devices (for example, Brooklyn II devices and
Ultimo devices) in safe mode on your network. Only
one type of device can be recovered at a time.
Click Back, disconnect either the Type 1 devices or
Type 2 devices (it doesn't matter which at this
point), and click Failsafe Recovery again. You will
then see one of the two screens shown
immediately below.
When you have restored one type of devices,
repeat the process for the other type.
No safe mode devices found
This popup indicates that Firmware Update
Manager has not detected any devices in safe
mode on the network.
Check to ensure that your safe mode device/s are
connected to the same network as Firmware
Update Manager.
If you are sure that a device is in safe mode, but
Firmware Update Manager cannot find it, contact
your device manufacturer.