User Manual

Dante Firmware Update Manager User Guide
Version 2.7 Commercial in Confidence Page 20 of 21
10. Troubleshooting
10.1. Failed to initiate/start TFTP process/server
The Firmware Update Manager starts a TFTP server prior to updating a device's firmware.
If you see the following error message when using Firmware Update Manager:
'Failed to initiate TFTP process' (Mac OS X) or 'Failed to start TFTP server' (Windows)
This is because a TFTP server is already running, which must be stopped before the device update can
progress.
10.2. Updating a device that is running the wrong firmware
If your Dante device is running the wrong firmware (for instance, if it has been updated with firmware for a
different manufacturer) it is possible to 'force' an update file onto the device, using the 'Override Device
Matching' option on the 'Select Firmware Update File' screen (shown below).
Figure 7 - Override Device Matching option
With this option selected, Firmware Update Manager will apply the selected update file to the device, even if
the device manufacturer and model IDs in the update file do not match the manufacturer and model IDs on
the device. This can be used to 'reset' your device with the correct manufacturer's firmware.
Firmware Update Manager will display a warning when this option is selected.
If the update file can be used to update multiple device models, you will be prompted to select which model
type to update.