User Manual

Dante Firmware Update Manager User Guide
Version 2.7 Commercial in Confidence Page 4 of 21
Contents
1. Introduction ............................................................................................................................................. 6
1.1. About Audinate .................................................................................................................................... 6
1.2. About Dante ........................................................................................................................................ 6
2. Terminology ............................................................................................................................................ 6
3. About the Firmware Update Manager ................................................................................................... 6
3.1. About version 3.10.6 ........................................................................................................................... 7
4. Installing the Dante Firmware Update Manager ................................................................................... 8
4.1. System Requirements ......................................................................................................................... 8
4.2. What is included .................................................................................................................................. 8
4.3. Windows Installation ............................................................................................................................ 8
4.3.1. To install ................................................................................................................................ 8
To install the Dante Firmware Update Manager: ................................................................................. 8
4.3.2. To uninstall ............................................................................................................................ 9
To uninstall the Dante Firmware Update Manager, either uninstall the program via the Control Panel
(Start > Control Panel > Programs and Features), or: ......................................................................... 9
4.4. Mac OS X / macOS Installation ........................................................................................................... 9
4.4.1. To install ................................................................................................................................ 9
To install the Dante Firmware Update Manager on Mac OS X / macOS: ............................................ 9
4.4.2. To uninstall ............................................................................................................................ 9
5. Using the Firmware Update Manager .................................................................................................. 10
5.1. Prerequisites ..................................................................................................................................... 10
5.2. Starting .............................................................................................................................................. 10
5.3. Quitting or exiting .............................................................................................................................. 10
5.4. Selecting an interface ........................................................................................................................ 11
5.5. Selecting a mode ............................................................................................................................... 11
6. About Dante Firmware .......................................................................................................................... 12
6.1. What is Dante Firmware? .................................................................................................................. 12
6.2. What does a Firmware Update file look like? .................................................................................... 12
6.3. When should I update my Dante Firmware? ..................................................................................... 12
6.4. How do I know whether a particular Dante device needs updating? ................................................. 13
7. Updating firmware ................................................................................................................................ 14
7.1. Prerequisites ..................................................................................................................................... 14
7.2. Basic Steps ....................................................................................................................................... 14
8. About Failsafe ....................................................................................................................................... 16
8.1. What is failsafe mode? ...................................................................................................................... 16
8.2. How do I tell if a device is in failsafe mode? ...................................................................................... 16
8.2.1. Upgrade Mode ..................................................................................................................... 17
8.3. How do I recover from failsafe mode? ............................................................................................... 17
9. Using Failsafe Recovery ...................................................................................................................... 17
9.1. Basic Steps ....................................................................................................................................... 17
10. Troubleshooting ................................................................................................................................... 20
10.1. Failed to initiate/start TFTP process/server ....................................................................................... 20