User manual

FAQ/Troubleshooting
iXOS-JUKEMAN 2.2 User Manual Pre.12/97 255
connect another device, say a hard disk, to the claimed address, since
you won't be able to use it until you remove the claim.
So you should very carefully consider what your intents are, and at least
leave a note and inform your friendly local system administrator, if you
choose to use this option.
Why can't my jukebox distinguish between bad CDs and empty
slots?
Why are empty CD recordables labelled as bad CDs or not even rec-
ognized?
Most unfortunately some jukeboxes and/or their drives are not capable of
distinguishing between empty slots and bad CDs, hence iXOS jukeman
can't either there. In other words: This is a problem of your hardware, not
of our software.
Likewise, the treatment of an empty CD recordable depends on the type
of CD drive or writer you are using. Some drives label them as bad CD,
some don't even acknowledge that there is a CD.
What does the logfile message 'CANNOT GET FH: 13 - Permission
denied' mean?
This message occurs if the directory, which is created to mount on the cli-
ent computers, is not exported. This means, in fact, that you didn't read
the manual carefully enough. Please refer to section 'Setup file system
views' in the manual for further details.
NFS mount on Solaris 2.5 or Dec UNIX
To mount the iXOS-JUKEMAN file system on Solaris 2.5, IRIX 6.* or Dec
UNIX workstations an additional option is useful. The option is
vers=2
Example:
mount -F nfs -o port=4027,soft,retrans=14,timeo=99,vers=2 ma-
chine_name:/views/rr /mount_point
The reason is that the NFS daemon of iXOS-JUKEMAN uses NFS proto-
col version 2, not the newer NFS protocol version 3 on these operating
systems. Please note, that omitting this option will lead to negotiations
between the NFS client and our server resulting in version 2 anyway.