User Manual

CUSTOMER SUCCESS STORY
Sagawa Express Co. is a leading logistics company in Japan. Started in 1957, the company delivered its
rst package between Kyoto and Osaka. Since that time, the company has grown to 18 branch ofces
and 426 sales ofces nationwide. The company relies on web conferencing to bridge those distances,
and keeping nationwide management fully informed while improving both customer satisfaction and
the working environment for employees. The system allows Sagawa Express to provide uniform
service nationwide and is an indispensable tool for transmitting prompt and accurate information.
“In our IT department, we are always working on improving efciency to meet both customers’
demand and reduce the burden on the driver. Our web conferencing platform enables us to
change delivery dates and time easily, thereby reducing the need for redelivery,” said Kazutaka
Nambu, General Manager of IT Planning Department.
Although the system is used throughout the company, there were many complaints regarding the audio
and video components. Users had difculty hearing conversations from the speakerphone — voices
were mufed, and a cracking sound often interrupted the meeting. In addition, in the company’s large
conference room, where often up to 30 team members would meet, the speakerphones’ microphones
did not adequately pick up the voices of participants sitting at the farthest end of the table.
“It is stressful and time consuming when it is difcult to hear others speaking. Participants were constantly
asking, ‘Can you please say that again?’ It also resulted in lot of misunderstandings,” explained Nambu.
On the video side, the camera often cut off participants closest to the camera from the eld of
view, which required a lot of manual adjustments. The other problem was that the company only
had a few systems, requiring IT staff to move the system from one conference room to another and
recongure it before every meeting.
“Connecting the PC and the audio communication equipment to the large display installed in each
room and checking the connection took roughly 10 to 15 minutes. With meetings throughout the
day, that’s a lot of time and effort spent setting up the equipment repeatedly,” said Takanori Ohta,
Assistant Manager of IT Planning Department.
Sagawa Express required a system capable of integrating with its chosen web conference system,
that would provide high-quality audio for the near and far-end participants as well as high-quality video,
and would be affordable enough to be installed in every conference room, eliminating the setup spent
before every meeting. The IT team began to research solutions that would t these requirements,
CS-700
YVC-1000
PRODUCT
Sagawa Express Co.,Ltd.
CUSTOMER
Swift
Communication
Yamaha’s Collaboration Solutions
Drives Clear Communication and
Improves Logistics of Sagawa
Express Co.