Dante Firmware Update Manager User Guide for Windows and Mac OS X For Dante Firmware Update Manager software version: 3.10.6.2 and up Document version: 2.7 September 18th, 2018 Document name: AUD-MAN-Firmware_Update_Manager-v2.
Dante Firmware Update Manager User Guide Copyright © 2018 Audinate Pty Ltd All Rights Reserved. Audinate®, the Audinate logo and Dante are trademarks of Audinate Pty Ltd. All other trademarks are the property of their respective owners. Audinate products are protected by one or more of US Patents 7747725, 8005939, 7978696, 8171152, European Patent 2255541, Chinese Patent ZL200780026677.0 and other patents pending or issued. See www.audinate.com/patents.
Dante Firmware Update Manager User Guide Contacts Audinate Pty Ltd Level 1, 458 Wattle Street Ultimo NSW 2007 AUSTRALIA Tel. +61 2 8090 1000 Postal address Audinate Pty Ltd PO Box 855 Broadway NSW 2007 AUSTRALIA Audinate Inc 1200 NW Naito Parkway Suite 630 Portland, OR 97209 USA Tel: +1 503 224 2998 info@audinate.com www.audinate.com Version 2.
Dante Firmware Update Manager User Guide Contents 1. Introduction ............................................................................................................................................. 6 1.1. 1.2. 2. 3. About Audinate .................................................................................................................................... 6 About Dante ........................................................................................................................
Dante Firmware Update Manager User Guide 10.2. Updating a device that is running the wrong firmware ....................................................................... 20 10.3. Devices failed to upgrade .................................................................................................................. 21 10.4. Firmware Update Manager cannot locate a device ........................................................................... 21 Version 2.
Dante Firmware Update Manager User Guide 1. Introduction 1.1. About Audinate Founded in 2006, Audinate revolutionizes how AV systems are connected so customers can thrive in a networked world. Audinate's Dante audio networking technology has been adopted by the professional audio industry's leading manufacturers. Dante is used extensively for live performance events, commercial installations, broadcast, recording and production, and communications systems.
Dante Firmware Update Manager User Guide Figure 1 - start screen 3.1. About version 3.10.6 Version 3.10.6 of the Firmware Update Manager can be used to update the firmware for the following Dante modules: ▪ Brooklyn II ▪ Broadway ▪ Ultimo ▪ Ultimo X ▪ Dante PCIe Card ▪ Dante HC ▪ Dante IP Core ▪ AVIO (Dante adapters) ▪ Dante-MY16-AUD version 3.3.9 and up (for previous versions, see the Yamaha website) ▪ Dante-MY16-AUD2 ▪ DLM version 3.3.
Dante Firmware Update Manager User Guide 4. Installing the Dante Firmware Update Manager 4.1. System Requirements The Dante Firmware Update Manager can be installed on Windows PCs or Macs. Wherever practical, install it on the same computer as the Dante Controller so you can use both tools as required. Note: If running Dante Controller on the same computer, please ensure you have updated to the latest version available from the Audinate website.
Dante Firmware Update Manager User Guide 7. Read and select the “I agree” checkbox if you agree to the terms. If you do not accept, the install will terminate. 8. Click Install Wait until the Firmware Update Manager is installed. 9. If prompted with a message: “Do you want to allow the following program from an unknown publisher to make changes to this computer?” Select Yes. 10. The installation should now complete. 4.3.2.
Dante Firmware Update Manager User Guide 5. Using the Firmware Update Manager 5.1. Prerequisites Dante firmware update files are not included with the Firmware Update Manager - they are provided separately by Audinate or your device manufacturer. Contact your device manufacturer if you are unsure where to obtain the latest firmware update file for your device. Firmware update files must be saved to a local drive on the machine on which you have installed Dante Firmware Update Manager.
Dante Firmware Update Manager User Guide 5.4. Selecting an interface If you have multiple network interfaces enabled on your computer, when you first start Dante Firmware Update Manager you will be prompted to choose a Dante network interface for the upgrade (as shown below). Select the interface used for the primary Dante network, then click Next.
Dante Firmware Update Manager User Guide Figure 2 - mode select screen Failsafe Recovery mode is only required if a module has been corrupted and has entered failsafe mode. Failsafe mode and using failsafe recovery are described in separate sections later in this document. 6. About Dante Firmware 6.1. What is Dante Firmware? All Dante hardware modules run Audinate firmware loaded onto the module. From time to time Audinate makes firmware updates available on our website for different Dante modules.
Dante Firmware Update Manager User Guide Firmware updates for your device will be distributed by the device manufacturer. 6.4. How do I know whether a particular Dante device needs updating? By checking whether its product version is an earlier version than the available update. You can use the Dante Controller Device View > Status tab to view the product version of Dante-enabled devices on your network.
Dante Firmware Update Manager User Guide 7. Updating firmware 7.1. Prerequisites Before starting the update process, ensure that: 1. All Dante devices that you wish to update are connected to the primary Dante network. 2. The computer on which you are running Firmware Update Manager is also connected to the primary Dante network, and Wi-Fi is disabled (for the duration of the updating process). 3.
Dante Firmware Update Manager User Guide Figure 4 - Matching devices If you are not sure where a particular device is located, you can use the Identify function in Dante Controller to help find it. Not all Dante-enabled devices have this function. Information about the update file, including the file name and manufacturer and model information (where applicable) is displayed in the top pane for reference. Note: Locked devices cannot be updated.
Dante Firmware Update Manager User Guide The Firmware Update Manager will start updating all selected devices. Note: If Windows Firewall opens a new window asking you to confirm you allow the application to pass through the firewall, accept.
Dante Firmware Update Manager User Guide Figure 6 - Dante Controller showing device in failsafe mode Also, for devices with LEDs, all status LEDs on the device will be red. 8.2.1. Upgrade Mode If a device appears in orange in Dante Controller, it is in ‘upgrade mode’ and must be reset via Dante Controller (or via a physical power-cycle) in order to complete the upgrade process. 8.3.
Dante Firmware Update Manager User Guide Incompatible Safe Mode Devices This screen indicates that you have two types of devices (for example, Brooklyn II devices and Ultimo devices) in safe mode on your network. Only one type of device can be recovered at a time. Click Back, disconnect either the Type 1 devices or Type 2 devices (it doesn't matter which at this point), and click Failsafe Recovery again. You will then see one of the two screens shown immediately below.
Dante Firmware Update Manager User Guide 7. Select the devices that you wish to recover, and click Start. A pop-up is displayed confirming that you wish to proceed. 8. Click OK to start the recovery. Firmware Update Manager will display 'Processing Safe Recovery', and then 'Safe recovery Done' when the device/s are recovered. The Dante module will reboot automatically. Note: You will need to power cycle the host device (e.g.
Dante Firmware Update Manager User Guide 10. Troubleshooting 10.1. Failed to initiate/start TFTP process/server The Firmware Update Manager starts a TFTP server prior to updating a device's firmware. If you see the following error message when using Firmware Update Manager: 'Failed to initiate TFTP process' (Mac OS X) or 'Failed to start TFTP server' (Windows) This is because a TFTP server is already running, which must be stopped before the device update can progress. 10.2.
Dante Firmware Update Manager User Guide Warning: Only use this option if you have been instructed to do so by your equipment manufacturer or by Audinate Technical Support. Applying firmware for the wrong manufacturer or model to your device can lead to functionality problems. 10.3.
