User Manual

Troubleshooting Appendix
MTX-MRX Editor User Guide
275
Troubleshooting
Problem Possible cause Action
MTX-MRX Editor
can’t communicate
with the device.
The IP address setting of the
computer is incorrect.
Refer to “MTX Setup Manual” or “MRX Setup Manual,” and
specify the IP address of the computer.
A firewall is blocking
communication.
Right-click [Start]¦[Control Panel]¦[System and
Security]¦[Allow an App through Windows Firewall];
then click the [Change settings] button, and select the
check boxes for “Bonjour service” and “MTX-MRX Editor.”
If MTX-MRX Editor is not in the list, click the [Allow another
app] button, add MTX-MRX Editor, and select its check box.
Set the control panel view to [Category].
Can’t specify the
device’s IP
address from the
DHCP server.
The device was started up before
the DHCP server.
Start up the DHCP server before you start up the device.
The device’s IP SETTING is set to
UNIT ID.
Use the device’s DIP switch to set IP SETTING to PC.
A device is not
shown in the
Project window.
The device or the network switch is
not powered-on.
Power-on the device and the network switch.
Also, it will take several seconds after the device is
powered-on until it is shown in the Project window.
IP addresses conflict between
devices on the network.
If IP SETTING is set to UNIT ID, set the UNIT ID of the
devices in the network so that they do not conflict.
If IP SETTING is set to PC, use the “IP Address” dialog box
to specify an IP address that does not conflict. UNIT ID
conflicts can be viewed in the “Device Information” dialog
box.
The upper three numbers of the
computer’s IP address do not
match the upper three numbers of
the device’s IP address.
In the “IP Address” dialog box, set the IP address so that the
upper three numbers match.
If the subnet mask is set to 255.255.0.0, set the
upper two numbers to match.
The device is connected to
something other than the
NETWORK connector.
Connect the device to the NETWORK connector.
An incorrect network card is
selected.
In the “Network Setup” dialog box, select the network card
that is connected to the device.
Can’t monitor or
control the device.
The system is offline. In the toolbar, click the [Online] button to go online.
In the Project window, the device is
in the list of network devices.
There is an inconsistency between the settings of MTX-
MRX Editor and the settings of the device. Either use the
“Device Configuration Wizard” dialog box to change the
settings in MTX-MRX Editor, or change the settings of the
device.
Preset data saved
in the MTX/MRX
has disappeared.
The power supply was stopped
while MTX/MRX data was being
saved.
Synchronize once again with MTX-MRX Editor and send
the settings data.
Can’t go online in
the “Go Online –
From devices”
dialog box.
The MTX/MRX has never been
online with MTX-MRX Editor in To
Device.
Using the applicable project, use To Device to put the MTX/
MRX and MTX-MRX Editor online.
NOTE
NOTE