User Manual

Symptom Cause Action
Multiple
devices are
shown with the
same port
number
By design, if multiple Dante-
enabled devices are connected as
a daisy-chain, they are shown
together at the same port
number as the device that is
connected immediately below the
Yamaha switch.
-
By design, devices that are
connected below a switch made
by another manufacturer are
shown together immediately
below the Yamaha switch that is
located upstream of the switch
made by the other manufacturer.
—
Some
information of
a Dante-
enabled device
cannot be
obtained
correctly
In some cases, it might not be
possible to obtain certain
information for a Dante-enabled
device not made by Yamaha.
-
Snapshot
function does
not work
A snapshot has not been saved. Click the [Snapshots] button to save the current
connection status.
A device cannot be the object of
snapshot monitoring.
• In the “Basic Settings” dialog box, select
the “Treat equipment as comparison for
snapshots” check box.
• In the “Connected Devices” view, select
Snapshot for each device.
Can’t display
the Web GUI
The computer’s network settings
are not appropriate.
• In Yamaha LAN Monitor, obtain the IP
address of the computer and the IP address
of the applicable device before you access
the Web GUI.
• It could be that the subnet settings of the
switch and computer do not match. Check
the network settings of each unit.
• If the Web GUI does not appear even though
the network settings are correct, try
accessing the Web GUI once again.
The printing
result and the
print preview
of the “Whole
map” becomes
blank.
Available memory for this
software is insufficient due to
the number of terminals
displayed on the Whole map and
the execution environment of
this software.
• From the “Basic Settings,” change the
“Preview size” of the “Whole map” to “A6”.
Changing the “Preview size” of the “Whole
map” to “A6” reduces the amount of
memory used by this software.
• Allocate available free memory for this
software.
• Disconnect unnecessary terminals if
connected.
15. Troubleshooting
Yamaha LAN Monitor for Mac User Guide | 75