User Manual
Table Of Contents
- Copyright
- About Audinate
- Introduction
- Installing Dante Controller
- Dante Basics
- Discovery and auto-configuration
- Device Channels
- Differentiating between input and output channels
- Device Names and Channel Labels
- Routing Audio
- Clock Synchronization
- Latency
- Device Lock
- Dante Control and Monitoring
- Starting Dante Controller
- Using Dante Controller
- Network View
- Status Bar
- Network View Tabs
- Channel Groups
- Clock Status Monitoring
- Clock Status Monitor
- Automatic Notification of Device Errors
- Device View
- Device View Tabs
- Multicast Transmit Flow Configuration
- Using Dante Controller with Dante Domain Manager
- Presets
- Troubleshooting
- Fanout
- Messages on Startup
- Computer Configuration Checklist
- Troubleshooting Dante IP Address Configuration
- Troubleshooting Switch Configuration and Cabling
- Index
Dante Controller User Guide
Copyright © 2018 Audinate Pty Ltd. All rights reserved.
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Automatic Notification of Device Errors
Dante Controller is able to identify several types of problems that a Dante device may experience. A
device that is found to have problems will have its device name displayed in red. Additional information
about the problem can be found by double-clicking on the device.
A device displayed in red will either have entered failsafe mode, or will have an identified issue with its IP
configuration. These states are described in more detail below.
A device displayed in orange (’Ultimo’ low channel count devices only) will have entered upgrade mode
(see below).
Incorrect IP address configuration
Dante networks use IP Addressing to communicate. Incorrect address configuration can make it hard or
impossible for a Dante device to communicate. Dante Controller attempts to identify and report several
types of incorrect IP address configuration, including:
n Having multiple DHCP servers on the same network
n Incorrectly configured static IP addresses
n Connecting the secondary interface of a Dante device to the primary network
n Different interfaces on the same device using the same IP address subnet
n Configuring a DHCPserver on the primary network to use the IPaddress range reserved for sec-
ondary link local devices (172.31.*.*)
If you need further information, please refer to the Troubleshooting section.
Failsafe mode
A device will enter failsafe mode when the firmware image stored on the board has become corrupted.
Although rare, this can occur when:
n The firmware update process is interrupted by power loss or network failure
n The firmware image itself that was used in an upgrade is corrupt
If your device enters failsafe mode, please use the Failsafe Recovery function in the Firmware Update
Manager application (if available) or contact your device manufacturer.
Upgrade mode
When some ‘Ultimo’ devices (technically, those that include an internal Ethernet switch) are upgrading, or
have finished upgrading but have not yet been rebooted, they are in ‘upgrade mode’, and are displayed in
orange text inDante Controller. While in this mode, an ‘Issues’ tab is visible in the Device View for the
device, indicating their current state.
When these devices have had new firmware applied, they must be ‘manually’ rebooted by the user, via
Dante Controller (unlike other devices which reboot automatically as part of the upgrade process). This is
because any daisy-chained Dante devices downstream of the upgraded device will not receive audio or
firmware update data via that device while it is rebooting. The manual reboot option allows you to control
when the device reboots, and thus prevent: