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Dante Controller User Guide

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Error Message Meaning & Actions

'The installed version [x] of the Dante Control and

Monitoring service (‘ConMon’) is out of date.

This version of Dante Controller requires ConMon

version [x] or later.

Please reinstall Dante Controller to resolve this

issue. Dante Controller will now exit.'

Affects: Windows and OSX.

Meaning: Usually this is because the required

service (ConMon) that is installed withDante

Controller has been overwritten with an older

version by another Dante software product

installation.

Action: ReinstallDante Controller. This will update

the ConMon service to the latest version.

'The installed version [x] of the Dante Discovery

service is out of date.

This version of Dante Controller requires Dante

Discovery version [x] or later.

Please reinstall Dante Controller to resolve this

issue.

Dante Controller will now exit.'

Affects: Windows only.

Meaning: Usually this is because the required

service (Dante Discovery) that is installed

withDante Controller has been overwritten with an

older version by another Dante software product

installation.

Action: ReinstallDante Controller. This will update

the Dante Discovery service to the latest version.

Computer Configuration Checklist

Before installing Dante Controller, you must be logged in to your computer as a user with administrator

privileges.

To be correctly configured for use with a Dante network, the computer should have:

n Dante Controller installed

n The correct network interface/s selected

n The correct IP addresses in use

Third-party firewall configuration

n Standard Windows and Mac firewalls are typically configured on installation.

n Third party firewalls will need to be manually configured.

If your computer has a third-party firewall installed, please read the Dante Controller and Dante Virtual

Soundcard User Guides for detailed information about firewall requirements and configuration.

Troubleshooting Dante IP Address Configuration

All devices in a Dante network, including Dante Virtual Soundcard, must be using IP addresses from the

same network. When using Dante Virtual Soundcard or Dante Controller, your PC or Mac must be

connected to the Primary and/or Secondary Dante network, and must have a correct IP address.

Note: If a device name is shown in red, it means Dante Controller has automatically detected an

error condition, such as an IP address configuration issue, or the device has entered failsafe. Double-

click the red device name to see more information.