User Manual

Table Of Contents
18. Troubleshooting
Problem Cause Action
Can’t go online. The network interface card
selection is wrong.
In the “Setup” dialog box, select the network interface
card that is connected to the device.
The network interface card
settings are wrong.
Enter ncpa.cpl in the search box at the right of the start
button, and open “Network Connections.” Right-click
the network interface card that you want to connect to
the system, choose [Properties], and make sure that
the IP/v4 settings are correct.
You have exceeded the
maximum number of
devices that can be
connected simultaneously.
There is a limit on the number of devices that can be
simultaneously connected to Kiosk or to R Remote.
The device-related settings
are incorrect.
Make sure that the device identification information
(the ID or IP displayed to the right of the device in the
Devices area) matches the device on the network.
A floating area is not
shown in the display.
The floating area was
moved outside the visible
area of the display.
On the [View] menu, execute the [Dock All] command.
Operating status
information is not shown
in the “System Monitor”
window.
Three or more computers
on which “ProVisionaire
Edge” is running are
connected to the same
network.
Allow no more than two computers on the same
network to be running “ProVisionaire Edge.”
18. Troubleshooting
ProVisionaire Control PLUS V1.0 User Guide | 91