Operation Manual

APPENDIX ➤ Troubleshooting En 121
The application for smartphone/tablet “AV
CONTROLLER” does not detect the unit.
The unit and smartphone/tablet are not in the same network.
Check the network connections and your router settings, and then connect the
unit and smartphone/tablet to the same network.
The MAC address filter is enabled on the unit.
In “MAC Address Filter” in the “Setup” menu, disable the MAC address filter or
specify the MAC address of your smartphone/tablet to allow it to access to the
unit (p.103).
Firmware update via the network is failed. It may not be possible depending on the condition of the network. Update the firmware via the network again or use a USB memory device (p.113).
Problem Cause Remedy