User Manual

Troubleshooting
User's Guide
TF StageMix
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Troubleshooting
Wireless access point DHCP server setup
1 Use a web browser to access your wireless access point's web administrator page.
2 Enable the wireless access point's DHCP feature.
3 Configure the range of addresses that the DHCP feature will assign to connected devices.
4 Confirm that the IP address assigned to the console is outside of the range of IP addresses that the DHCP feature will assign to connected
devices. If it is within this range, change the IP address of the console.
For example, if the console's IP address is 192.168.1.2, set the DHCP feature to assign address beginning from 192.168.1.3.
If the console is not displayed in the SELECT MIXER screen
If your wireless access point's IGMP snooping feature is enabled, StageMix may not be able to find the console. Disable your
wireless access point's IGMP snooping feature and try again.
Using TF Editor and StageMix together
When computers (running TF Editor) and iPads (running TF StageMix) are connected to the console, the console supports up to
three simultaneous connections.
Only one computer running TF Editor can connect to the console at a time.
Internet connection error messages
When you select a wireless network using your iPad, your iPad may try to access the Internet. If your wireless access point cannot
connect to the Internet, a "cannot connect to the Internet" message may be displayed on your iPad and StageMix may not be able
to connect to the console. An Internet connection is not needed to connect StageMix to the console, however, you may need to
change the settings on your wireless access point so that this message is no longer displayed. If this message is displayed, typically
you will need to disable your wireless access point's "redirect feature". For details, refer to your device's operating instructions or
contact the manufacturer.
If you cannot move 4 or more faders at the same time
If the Multitasking Gestures setting of your iPad is turned on, you may not be able to move 4 or more faders at the same time. When
using StageMix, make sure to turn the Multitasking Gestures feature off.
1 Open the [Settings] screen on the iPad.
2 Tap [General] and then turn [Multitasking Gestures] off.
If you cannot move 3 or more faders at the same time
If the Zoom feature with the Accessibility settings of your iPad is turned on, you may not be able to move 3 or more faders at the
same time. When using StageMix, make sure to turn the Zoom feature off.
1 Open the [Settings] screen on the iPad.
2 Tap [General]  [Accessibility] and then turn [Zoom] off.
If RTA is not displayed
When you open the EQ screen for the first time, a message is displayed asking whether you want to use the iPad mic for RTA
display. If you tap Don't Allow, RTA will not be displayed in the future. If you want to display RTA later, open the iOS Settings app,
select Privacy  Microphone, and then turn on StageMix.
NOTE
Not all wireless access points have a DHCP server feature. If yours does not, assign an IP address manually to the iPad.
Published 02/2021 CR-G0
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