User Manual

Table Of Contents
Dante Controller User Guide
Copyright © 2018 Audinate Pty Ltd. All rights reserved.
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From the Device Info Tab
1. In Network View, select the Device Info tab.
2. Click the Device Lock checkbox for the device.
3. Follow steps 2-4 from the above process.
Unlocking a Dante Device
To unlock a locked Dante device:
Using Device View
1.
Open the device in Device View (Ctrl + D, or Command + D) and click the padlock icon
2. In the Unlock Device panel, enter the 4-digit PIN in the PIN field.
3. Click Unlock.
The padlock icon will change to blue indicating that the device is now unlocked.
From the Device Info Tab
1. In Network View, select the Device Info tab.
2. Click the Device Lock checkbox for the device.
3. Follow steps 2-3 from the above process.
Unlocking a Device when you have Forgotten the PIN
If you have forgotten the PIN for a locked device, you can reset the PIN.
To reset the PIN for a locked device:
1. Isolate the device from the rest of the Dante network.
2. Disconnect and reconnect the device.
3. Wait for at least 2 minutes.
4. Use the ‘Forgot PIN option in the Unlock Device panel.
How to Isolate a Device from the Rest of the Dante Network
There are 3 ways to isolate a device from the rest of the network.
Option 1: Remove all other Dante devices from the Dante network
You can isolate a device by physically disconnecting all other Dante devices from the network switch, or
by completely powering down all other devices, leaving on the network only the locked device and the
computer running Dante Controller.
Note: Dante Virtual Soundcard and Dante Via are considered to be Dante devices all running
instances of those applications must be fully stopped, even if they are on the same computer on
which you are running Dante Controller.