User Manual

15. Troubleshooting
Symptom Cause Action
Yamaha LAN
Monitor doesn’t
launch.
Dante Discovery is not installed
and dante_dnssd.dll exists in
C:\Windows\System32.
If using Dante device detection:
Reinstall Yamaha LAN Monitor. Make sure to
install Dante Infrastructure together with
Yamaha LAN Monitor.
If not using Dante device detection:
Remove dante_dnssd.dll from
C:\Windows\System32.
The device is
not listed in the
Map/List
screen
Network adapter selection is
incorrect.
Select the network adapter that is connected to
the network that you want to monitor.
A wireless LAN network adapter
is selected.
Select a wired Ethernet network adapter as this
software does not support wireless LAN.
Because numerous devices are
connected, it is taking a long
time to search for devices.
This may take several minutes; please wait.
Information is shown consecutively, starting with
devices for which information gathering has
completed.
If a device is still not displayed, check the
settings in the “Basic Settings” dialog box.
Switches made by another
manufacturer are connected.
Since this software is optimized for Yamaha
switches, it cannot display switches made by
other manufacturers.
Dante-enabled
device is
detected as a
conventional
terminal
The network adapter selection
was changed after starting
Yamaha LAN Monitor.
If the network adapter selection is changed after
starting Yamaha LAN Monitor, Dante-enabled
devices may not be detected.
If Dante-enabled devices cannot be detected,
restart Yamaha LAN Monitor.
The appropriate adapter is not
specified in Dante Controller.
Check the network adapter settings in Dante
Controller.
The computer is not connected
to the same subnet as the Dante
network.
Check the computer’s connections and the
switch’s VLAN settings, and connect the computer
to the same subnet as the Dante network.
If you are using VLAN PRESET C on the SWP series
unit, information cannot be obtained correctly if
the computer is connected to VLAN 2. Connect it
to VLAN 1.
In this software, a computer on
which Dante Virtual Soundcard is
installed is detected as a device.
—
A single Dante-
enabled device
is detected as
two terminals
This is because most Dante-
enabled devices, even if they
have only one physical port, have
two communication ports
internally: a communication port
for Dante and a communication
port for device control.
This is how the device is designed.
Management will be easier if you assign the label
and comment to these two ports.
15. Troubleshooting
Yamaha LAN Monitor for Win User Guide | 77