User Manual

107
Troubleshooting
Problem Cause Action
During installation, you are
asked for the PostgreSQL user
name and password, but upon
entering these, you get an indi-
cation that the entries are incor-
rect, and are unable to
proceed.
There is a mistake in the
entries. You forgot.
Uninstall PostgreSQL. Since the password is saved in the database files that
remain after uninstallation, you must delete these as well. In most cases, you
will delete the following folder.
C:\Program Files (x86)\PostgreSQL
The folder to be deleted might be different depending on your operating sys-
tem environment.
Can’t go online. The network interface card
selection is wrong.
In the “Setup” dialog box, select the network interface card that is connected
to the device.
The network interface card
settings are wrong.
Enter ncpa.cpl in the search box at the right of the start button or in Cortana,
and open “Network Connections.” Right-click the network interface card that
you want to connect to the system, choose [Properties], and make sure that
the IP/v4 settings are correct.
You have exceeded the
maximum number of
devices that can be con-
nected simultaneously.
There is a limit on the number of devices that can be simultaneously con-
nected to KIOSK or to R Remote.
The device-related settings
are incorrect.
Make sure that the identification settings of the device match the device iden-
tification settings in ProVisionaire Control.
A floating area is not shown in
the display.
The floating area was
moved outside the visible
area of the display.
On the [View] menu, execute the [Dock All] command.