User Manual
Troubleshooting
Read this first
If this product does not operate normally while you are using it, first check the following.
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Place both earphones back into the charging case and wait for at least 10 seconds, after which you
can first take out earphone (R) and then earphone (L).
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Make sure that this product have been sufficiently charged.
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“Charging the earphones”(p.13)
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“Charging the charging case”(p.14)
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Update the firmware of this product to the latest version.
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“Updating the firmware”(p.37)
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Also, check the following.
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“No sound can be heard”(p.39)
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“Sound can only be heard from one earphone”(p.40)
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“Power will not turn on”(p.41)
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“The product cannot be charged”(p.42)
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“Cannot connect to a Bluetooth device”(p.43)
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“The product does not operate or play back”(p.44)
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“The sound is distorted, noisy or choppy”(p.45)
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“Restoring this product to factory defaults (Initialize / Reset)”(p.46)
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“Problem Still Not Resolved (Customer Support)”(p.50)
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Troubleshooting > Read this first