User Guide

Troubleshooting
UR22mkII Operation Manual 16
Troubleshooting
Power does not
turn on.
(The USB indicator is
off or flashing
continuously, even
though the UR22mkII
is connected to a
computer.)
Has the Yamaha Steinberg USB Driver been installed properly?
Refer to the Getting Started instructions to complete the Yamaha Steinberg USB
Driver installation.
To confirm the installation, follow these steps:
1. Connect the device directly to the computer by using a USB cable.
Make sure not to connect it to a USB hub.
2. Open the Device Manager windows (Windows) or Audio MIDI Setup window
(Mac) as follows.
Windows
Select [Control Panel]
 [Device Manager].
Click on the [+] mark or [>] mark next to “Sound, video and game controllers.”
Mac
Select [Applications]
 [Utilities]  [Audio MIDI Setup].
3. Confirm that the device name is listed.
Confirm whether or not a proper USB cable is being used.
If the USB cable is broken or damaged, replace the USB cable with a new one.
Make sure to use a USB cable no longer than 3 meters.
Is the [POWER SOURCE] switch set properly?
Set the power source switch accordingly: to [USB2.0] when using bus-powered
operation, or to [5V DC] when connecting to a USB AC adapter or USB portable
battery.
No sound
Has the Yamaha Steinberg USB Driver been installed properly?
Refer to the Getting Started instructions to complete the Yamaha Steinberg USB
Driver installation.
Confirm whether or not a proper USB cable is being used.
If the USB cable is broken or damaged, replace the USB cable with a new one.
Make sure to use a USB cable no longer than 3 meters.
Are the volume controls of the device set to appropriate levels?
Confirm the levels of the [OUTPUT] knob and [PHONES] knob.
Are the microphones and monitor speakers connected to the device
properly?
Refer to the section “Connection Examples” (page 11) to confirm the
connection.
Are the audio driver settings on DAW software set properly?
Refer to the section “Configuring the Audio Driver Settings on DAW Software”
(page 12) to set it.