User Guide

Troubleshooting
UR22mkII Operation Manual 18
For the latest support information, refer to the Steinberg website below.
http://www.steinberg.net/
Unusual sound
(noise, interruption,
or distortion)
Does your computer satisfy the system requirements?
Confirm the system requirements. For the latest information, see the Steinberg
website below.
http://www.steinberg.net/
Are you recording or playing long continuous sections of audio?
The audio data processing capabilities of your computer will depend on a
number of factors including CPU speed and access to external devices.
Reduce the audio tracks and check the sound again.
Are the microphones properly connected to the device?
Connect a microphone with an XLR plug to the device. If you use a phone plug,
the volume may be insufficient.
Is the [MIX] knob set properly?
Turn the [MIX] knob fully to the [DAW] side if both the input signal to the device
and the output signal from DAW software are being output.
Is the loopback function set properly?
Set Enable Loopback to off when not using the Loopback function. For
instructions, refer to the section “Steinberg UR22mkII Window (Windows)”
(page 7) or “Steinberg UR22mkII Window (Mac)” (page 8).