User`s manual

Troubleshooting

9-10 User’s Manual

ROUBLESHOOTING

DVD Super Multi (+-R DL) drive

For more information, refer to Chapter 4, Operating Basics.

Cannot write correctly If you have trouble writing, make sure you are

observing the following precautions:

• Use only media recommended by TOSHIBA

• Do not use the mouse or keyboard during

writing.

• Use only the software supplied with the com-

puter for recording.

• Do not run or start other software during writ-

ing.

• Do not jar the computer during writing.

• Do not connect/disconnect external devices

or install/remove internal cards during writing.

If problems persist, contact your dealer.

Problem Procedure

You cannot access a

CD/DVD in the drive

Make sure the drive’s drawer is securely closed.

Press gently until it clicks into place.

Open the drawer and make sure the CD/DVD is

properly seated. It should lie flat with the label

facing up.

A foreign object in the drawer could block laser

light from reading the CD or DVD. Make sure

there is no obstruction. Remove any foreign

object.

Check whether the DVD is dirty. If it is, wipe it

with a clean cloth dipped in water or a neutral

cleaner. See the Media care section in Chapter

4 for details on cleaning.

Problem Procedure