User Manual

APPENDIX ➤ Troubleshooting En 64
Bluetooth
The image is not displayed on TV
screen.
The HDMI cable is not securely connected. Connect the HDMI cable properly.
15, 16
The “This content can not be
viewed on your TV. Please
connect the TV which
corresponds to HDCP2.2 with
HDMI OUT of this unit.” message
is displayed on the TV screen and
the input source does not play.
The HDMI IN jack on the TV, which is connected to the HDMI OUT (ARC)
jack on the unit, is not compatible with HDCP 2.2.
Connect the unit to the HDMI IN jack that is compatible with HDCP 2.2 on a
TV.
15
Menu screen of this unit is not
displayed.
The input switch of TV is not set correctly. Set the TV’s input source to this unit.
18
A digital or high-frequency
equipment produces noises.
The unit may be placed close to digital equipment or high-frequency
equipment.
Move the equipment away from the unit.
–
The HDMI control function does
not work properly.
“HDMI Control” is set to “Off”. Set “HDMI Control” to “On”. 51
The HDMI control function is disabled on your TV. Refer to the manual supplied with your TV and check the setting. –
The number of the connected HDMI devices exceeds the limit. Disconnect some of the HDMI devices. –
Audio delay control function is
not effective even “Audio Delay”
is set to “Auto”.
The TV does not support the audio delay auto adjustment feature. Adjust timing of sound output manually from “Audio Delay”.
50
Problem Cause Remedy See page
Cannot make the unit paired with the Bluetooth device.
Receiving/transmitting “Bluetooth” is set to “Off”. Set it to “On”. 57
The device does not support A2DP. Perform paring operations with a device which supports A2DP. 71
The unit and device are too far apart. Position the Bluetooth device so that it is less than 10 m (33 ft) from this unit
and pair the device with this unit.
27, 29
There is a device (microwave oven, wireless LAN, etc.) outputs signals in
the 2.4 GHz frequency band nearby.
Move this unit away from the device that is emitting radio frequency signals.
–
Another Bluetooth device is connected. Terminate current Bluetooth connection, and perform pairing with the new
device.
28
Receiving Bluetooth is not selected as the input source. Select Bluetooth as the input source. 22
A Bluetooth adaptor, etc. that you want to pair with the unit has a password
other than “0000”.
Use a Bluetooth adaptor, etc. whose password is “0000”.
27
Transmitting “Transmission” is set to “Off”. Set it to “On”. 57
Problem Cause Remedy See page