User Manual

33
YVC-300 User's Manual
English
Read this manual to check whether the problem can be resolved.
If the problem still continues, please contact the retailer or dealer who you purchased the product from.
Troubleshooting
Before contacting Yamaha
Q1 An indicator is off or flashing
Symptom Cause Action
The product looks
turned off.
The USB cable is disconnected (if all
the indicators are off).
Make sure that you securely
connect the USB cable to the
PC or Mac.
(→Page 14, Page 18)
Yo u cannot hear the
remote party.
The product has not started up yet (if
the lights are moving back and forth on
the volume level indicator).
Wait for the product to start
up. (→Page 10)
The product is in setup mode (if the
microphone indicator is flashing white).
Exit the setup mode.
(→Page 31)
An error occurred (if
the microphone
indicator is flashing red
at high speed).
Two parent devices are connected with a
daisy chain connection (if only the leftmost
volume level indicator lights up green).
Choose which device will
work as a parent device.
(→Page 28)
A firmware update failed (if only the
second volume level indicator from the left
lights up green).
Retry the firmware u
pdate.
A so
f
tware or hardware failure occurred (if
the volume level indicator lights up green
in any other pattern).
Make a request to repair the
product.
Q2 Audio quality issues
Symptom Cause Action
Yo u cannot hear the
remote party.
The speaker is muted. Unmute the speaker.
(→Page 30)
The speaker volume is set to the
minimum.
Turn up the speaker.
(→Page 30)
On the PC or Mac connected via USB,
a speaker other than YVC-300 is
selected for the call application.
Select YVC-300 in the
speaker device settings of the
call application.
Yo u cannot hear the
remote party.
The microphone on the remote party is
muted.
Ask the remote party to
unmute their microphone.
The microphone sensitivity on the
remote party is set to the minimum.
Ask the remote party to
increase the microphone
sensitivity.