User Manual Part 2

Link CX-24 User’s Manual
Version 1.0 Page 46 February 2004
4.4 Using a Web Browser
As described in Appendix C, most of the Link CX-24 configuring, operating, and maintenance are
performed using the Link CX-24 Web pages. Use the error indications in the web server interface and
Table 4.1 to troubleshoot alarm indications.
4.5 Customer Support Services
Your primary source of assistance is the support staff of the organization from which you purchased this
product. The YDI support staff should only be contacted directly if you purchased this product directly from
YDI, or if you are unable to obtain sufficient assistance from your primary support contact.
Note: Before you contact Technical Support, please make sure that you have read and thoroughly
understood all instructions outlined on this manual.
4.5.1 Detailed Company and Product Information, Sales, Pricing, and Technical Support for the
East Coast
YDI Wireless
8000 Lee Highway
Falls Church, VA 22042
USA
Tel.: [phone]
Fax: [phone]
E-mail: [e-mail]
Website: www.ydi.com
Sales: 1-888-297-9090
4.5.2 Detailed Company and Product Information, Sales, Pricing, and Technical Support for the
West Coast
YDI Wireless
990 Almanor Avenue
Sunnyvale, CA 94085
USA
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
Website: www.ydi.com
Sales: 1-800-664-7060
4.5.3 Return Procedure
All material returned to YDI must be accompanied by a Return Material Authorization (RMA) number from
YDI’s Customer Service department. An RMA number is necessary to assure proper tracking and
handling of returned material at the factory. YDI reserves the right to refuse shipments not accompanied
by an RMA number. Refused shipments will be returned to the shipper via collect freight. To obtain an
RMA number, get an RMA form, and learn about the Return Procedures, please visit: www.ydi.com/RMA
The customer is responsible to properly label and package repairs and prepay shipping to YDI If possible.
The original packaging material should be used to return electronic parts. The RMA number must be
visible on the outside of all packages returned. Unless other arrangements have been made, all repairs
are shipped back to the customer prepaid via ground carrier.