Copyright © 2016 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2016 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Yealink SIP-T27P IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the SIP-T27P IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
Table of Contents Troubleshooting on page 167 Major updates have occurred to the following sections: Backlight on page 25 Contrast on page 26 Ext Keys on page 70 The following sections are new: Shared Call Appearance (SCA) on page 138 Bridged Line Appearance (BLA) on page 153 Major updates have occurred to the following sections: vi Icon Instructions on page 3 LED Instructions on page 4 Web User Interface on page 7 Call Forward on page 98
Table of Contents About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Summary of Changes .......................................................................................................... v Changes for Release 80, Guide Version 80.95 ..............................................................
User Guide for the SIP-T27P IP Phone Key as Send ..................................................................................................................... 30 Phone Lock ....................................................................................................................... 31 Audio Settings .................................................................................................................... 34 Volume .................................................................
Table of Contents Advanced Phone Features ....................................................119 Busy Lamp Field (BLF) ..................................................................................................... 119 BLF List ............................................................................................................................... 121 Call Recording ..................................................................................................................
User Guide for the SIP-T27P IP Phone Appendix A - Time Zones ......................................................179 Index ......................................................................................
Overview This chapter provides the overview of the SIP-T27P IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T27P IP phone are the LCD screen and the keypad.
User Guide for the SIP-T27P IP Phone Hardware component instructions of the SIP-T27P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date Indicates phone power and some feature statuses.
Overview Item Description Secures the handset in the handset cradle when the IP ⑰ Hookswitch Tab phone is mounted vertically. For more information on how to adjust the hookswitch tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. Picking up the handset from the handset cradle, the ⑱ Hookswitch hookswitch bounces and the phone connects to the line, laying the handset down on the handset cradle, the phone disconnects from the line.
User Guide for the SIP-T27P IP Phone Icons Description Ringer volume is 0 Phone Lock Received Calls Placed Calls Missed Calls Call Forward/Forwarded Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped The contact icon The ACD state is available and x The ACD state is unavailable The ACD state is Wrap up Log out of the ACD system Power Indicator LED LED Status 4 Description Solid red The phone is initializing.
Overview LED Status Description The phone is powered off. The phone is idle. Off The phone is busy. The call is placed on hold or is held. The call is muted. Line key LED LED Status Solid green Description The line is seized. The line is in conversation. Fast flashing green The line receives an incoming call. Slow flashing green The call is placed on hold. Off The line is inactive.
User Guide for the SIP-T27P IP Phone Line key LED (associated with a shared line) The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call. LED Status Description Off The shared line is idle. Fast flashing green The shared line receives an incoming call. Solid green (for local SCA phone) Solid red (for monitoring SCA phone) The shared line is in conversation. The shared line is dialing.
Overview Two ways to customize configurations of your SIP-T27P IP phone: The user interface on the IP phone. The user interface in a web browser on your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings.
User Guide for the SIP-T27P IP Phone Options Phone User Interface --Backlight √ --Contrast √ --Language √ --Time & Date √ --Administrator Password √ --Key as Send √ --Phone Lock √ --Ring Tones √ Web User Interface --Contact Management --Directory x --Local Directory √ --Blacklist √ --Remote Phone Book x --Call History Management √ --Logo Customization x --DSS Keys √ --Account Management √ --Dial Plan x --Emergency Number x --Live Dialpad x --Hotline √ Basic Call F
Overview Options Phone User Interface --Intercom √ --Multicast Paging x --Music on Hold x --Automatic Call Distribution (ACD) x --Shared Call Appearance (SCA) x --Bridged Line Appearance (BLA) x --Messages √ Web User Interface SIP Account --User Options --Active Line √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ √ --Server Options Note --SIP Server 1/2 √ --Register Port x --Outbound Status √ --Outbound Proxy1/2 √ --Proxy Fallback Interval
User Guide for the SIP-T27P IP Phone The following table shows documentations available for the SIP-T27P IP phone. Name Contents Basic call features Quick Start Guide and phone customizations Where found Language In the package English On the website English/Chinese On the website English/Chinese Phone/Web user interface settings User Guide Basic call features and advanced phone features Note 10 You can also download the latest documentations online: http://support.yealink.
Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T27P IP phone. Topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen Entering Data and Editing Fields If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T27P IP Phone Phone Stand Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started The following items are optional accessories for your SIP-T27P IP phone. You need to purchase them separately if required. Note Power Adapter Wall Mount Bracket Headset Wireless Headset Adapter EHS36 We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance.
User Guide for the SIP-T27P IP Phone If your phone is already installed, proceed to Phone Initialization on page 16.
Getting Started 2) Note Connect the handset and optional headset The EXT port can also be used to connect an expansion module EXP20. For more information on how to use EHS36 or EXP20, refer to Yealink EHS36 User Guide, Yealink EXP20 User Guide. 3) Connect the network and power You have two options for power and network connections. Your system administrator will advise you which one to use. AC power (Optional) Power over Ethernet (PoE) AC Power (Optional) To connect the AC power: 1.
User Guide for the SIP-T27P IP Phone Power over Ethernet With the included or a regular Ethernet cable, the SIP-T27P IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.
Getting Started You can view phone status via phone user interface or web user interface. Available information of phone status includes: Network status (e.g., IPv4 status, IP mode and MAC address). Phone status (e.g., product name, hardware version, firmware version, product ID, MAC address and device certificate status). Note Account status (e.g., register status of SIP accounts). You can view device certificate status via phone user interface only.
User Guide for the SIP-T27P IP Phone The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP mode via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 18 2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. 3.
Getting Started You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv4 or IPv4 & IPv6. To configure a static IPv4 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 2. Press or to select IPv4 and then press the Enter soft key. 3. Press or to select Static IPv4 Client and then press the Enter soft key. 4.
User Guide for the SIP-T27P IP Phone 2. Press or to select IPv6 and then press the Enter soft key. 3. Press or to select Static IPv6 Client and then press the Enter soft key. 4. Enter the desired value in the IPv6 IP, IPv6 IP Prefix, IPv6 Default Gateway, IPv6 Pri.DNS and IPv6 Sec.DNS field respectively. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
Getting Started 5. Note Press the Save soft key to accept the change or the Back soft key to cancel. The wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance. For more information on these parameters, contact your system administrator. Generally, your phone will be deployed with multiple other phones.
User Guide for the SIP-T27P IP Phone No. 5 Description This area shows the soft key labels. The default soft key labels are “History”, “Directory”, “DND” and “Menu”. You can enter data and edit fields using the phone keypad. Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc, ABC or 123 input mode. You can change the following input modes to enter data and edit fields on your phone.
Getting Started Input Mode 2aB abc Abc ABC 123 0 space space space 0 *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: _;+&%=< _;+&%=< _;+&%=< _;+&%=< > > > > ￡$¥¤[]{} ￡$¥¤[]{} ￡$¥¤[]{} ￡$¥¤[]{} ~^¡¿§#"| ~^¡¿§#"| ~^¡¿§#"| ~^¡¿§#"| # # # # Keypad .
User Guide for the SIP-T27P IP Phone If you want to Then you can For - Key: If it is in the uppercase (ABC soft key), uppercase and lowercase (Abc soft key) or lowercase (abc soft key) input mode, it will provide the space character. - If it is in the numeric (123 soft key) or alphanumeric (2aB soft key) input mode, it will only provide the digit 0. For - key: It only provides the pound character #.
Customizing Your Phone You can customize your SIP-T27P IP phone by personally configuring certain settings, for example, contrast, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T27P IP Phone 3. Press or , or the Switch soft key to select the desired value from the Backlight Active Level field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Backlight is configurable via web user interface at the path Settings->Preference. You can configure the LCD screen contrast of EXP20 or SIP-T27P to a comfortable level. Ensure EXP20 has been connected to the phone before configuration.
Customizing Your Phone browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively. To change the language for the phone user interface: 1. Press Menu->Settings->Basic Settings->Language. 2. Press 3. Press the Save soft key to accept the change. or to select the desired language. Text displayed on the phone user interface will change to the selected language.
User Guide for the SIP-T27P IP Phone configure the time and date manually. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, contact your system administrator for more information. To configure the SNTP settings via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings. 2. Press or , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is "+8". 3.
Customizing Your Phone 2. Enter the specific date and time. 3. Press the Save soft key to accept the change. The time and date displayed on the LCD screen will change accordingly. To configure the date and time format via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. 2. Press or , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Time Format field. 3.
User Guide for the SIP-T27P IP Phone Date Format Example (2015-05-16) DD MMM YYYY 16 May 2015 WWW DD MMM Sat 16 May Time and date are configurable via web user interface at the path Settings->Time & Date. The Advanced Settings option is only accessible to the administrator. The default administrator password is “admin”. For security reasons, you should change the default administrator password as soon as possible. To change the administrator password via phone user interface: 1.
Customizing Your Phone 2. Press or , or the Switch soft key to select # or * from the Key as Send field, or select Disabled to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Key as send is configurable via web user interface at the path Features->General Information. You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use.
User Guide for the SIP-T27P IP Phone field. 3. Press or , or the Switch soft key to select the desired type from the Lock Type field. 4. (Optional.) Enter the desired interval of automatic phone lock in the Lock Time Out field. The default timeout is 0. It means the phone will not be automatically locked. You need to long press to lock it immediately when the phone is idle. If it is set to other values except 0 (e.g.
Customizing Your Phone 2. Enter the desired value in the Current PIN, New PIN and Confirm PIN field respectively. 3. Note Press the Save soft key to accept the setting or the Back soft key to cancel. The unlock PIN length must be within 15 digits. To unlock the phone via phone user interface: 1. Press any locked key, enter the “Unlock PIN” screen. 2. Enter the PIN in the Unlock PIN field. 3. Press the OK soft key to unlock the phone. The icon disappears from the LCD screen.
User Guide for the SIP-T27P IP Phone 2. Press or , or the Switch soft key to select Disabled from the Lock Enable field. 3. Press the Save soft key to accept the change. Phone lock is configurable via web user interface at the path Features->Phone Lock. You can press the Volume key to adjust the ringer volume when the phone is idle. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use.
Customizing Your Phone To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s. To select a ring tone for the phone via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->Ring Tones->Common. 2.
User Guide for the SIP-T27P IP Phone 2. Press or to select the desired account and then press the Enter soft key. 3. Press or to select the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. 4. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type. To upload a custom ring tone for your phone via web user interface: 1.
Customizing Your Phone 3. Note Click Upload to upload the file. The priority of ring tone for an incoming call on the phone is as follows: Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding Groups) >Account ring tone >Phone ring tone. Both single custom ring tone file and total custom ring tone files must be within 100KB. Uploading custom ring tones for your phone is configurable via web user interface only.
User Guide for the SIP-T27P IP Phone The LCD screen will display the list(s) in the adjusted order. 6. Note Click Confirm to accept the change. Directory is configurable via web user interface only. To view the directory via phone user interface: 1. Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Directory soft key to enter this list directly.
Customizing Your Phone The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts and 48 groups in your phone's local directory. You can add new groups and contacts, edit, delete or search for a contact, or simply dial a contact number from the local directory. To add a group to the local directory: 1. Press the Directory soft key.
User Guide for the SIP-T27P IP Phone You can also edit or delete any newly added contact groups. To edit a group in the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 37), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group. 3.
Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 37), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group. 3. Press the Option soft key, and then select Delete from the prompt list. The LCD screen prompts the following warning: 4.
User Guide for the SIP-T27P IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 37), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press the Add soft key. 4.
Customizing Your Phone Adding Contacts from Call History To add a contact to the local directory from call history: 1. Press the History soft key. 2. Press 3. Press the Option soft key, and then select Add to Contacts from the prompt list. 4. Press the OK soft. And then edit the contact name. 5. Press the Save soft key to accept the change. or to highlight the desired entry. The entry is successfully saved to the local directory.
User Guide for the SIP-T27P IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 37), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or 4.
Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 37), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or to highlight the desired contact. 4.
User Guide for the SIP-T27P IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 37), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press 4.
Customizing Your Phone 2. Press the Search soft key. 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. You can search for a contact from the desired lists when the phone is on the dialing screen. The lists can be Local Directory, History, Remote Phone Book and LDAP.
User Guide for the SIP-T27P IP Phone The LCD screen will display search results in the adjusted order. 6. Note Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: 1. Pick up the handset, press the Speakerphone key or press the line key. 2.
Customizing Your Phone To import an XML contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.xml) from your local system. 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, continue?". 4. Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: 1.
User Guide for the SIP-T27P IP Phone At least one item should be selected to be imported into the local directory. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note Importing/exporting contact lists is available via web user interface only.
Customizing Your Phone 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory. 5. Press the Add soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: 1.
User Guide for the SIP-T27P IP Phone The LCD screen prompts the following warning: 5. Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Local Directory on page 39. You can add new contacts to the local directory, search for a contact, or simply dial a contact number from the remote phone book.
Customizing Your Phone To access your remote phone book via phone user interface: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory (refer to Directory on page 37), press Directory->Remote Phone Book to enter the remote phone book. 2. Select the desired remote group, and then press the Enter soft key. The phone then connects to the remote phone book and proceeds to load it. The contacts in the remote phone book are displayed on the LCD screen. 3.
User Guide for the SIP-T27P IP Phone characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can place a call from the result list. You can enable the phone to present the caller/callee identity stored in the remote phone book when receiving/placing a call. To configure incoming/outgoing call lookup and update time interval via web user interface: 1.
Customizing Your Phone History record feature is enabled by default. If you don’t want to save the call history, you can disable the feature. To disable history record via phone user interface: 1. Press Menu->Features->History Setting. 2. Press or , or the Switch soft key to select Disabled from the History Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To view call history: 1. Press the History soft key. The LCD screen displays all call records. 2.
User Guide for the SIP-T27P IP Phone 6. Press the Save soft key. For more information, refer to Contact Management on page 37. To delete an entry from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list: 1. Press the History soft key. 2.
Customizing Your Phone Note 3. Click Browse to locate the logo file from your local system. 4. Click Upload to upload the file. Delete item will appear after you upload a custom logo, you can click Delete to delete the custom logo. The logo file format must be *.dob, contact your system administrator for more information. A custom logo can be uploaded via web user interface only. If you want to use a wired headset, physically connect your headset and activate the headset mode for use.
User Guide for the SIP-T27P IP Phone To deactivate the headset mode: 1. Press again on the phone. The HEADSET key LED goes out when the headset mode is deactivated. You can use headset in priority when headset prior feature is enabled. This feature is especially useful for permanent or full-time headset users. To enable headset prior via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change.
Customizing Your Phone You can use two headsets when dual headset feature is enabled. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone connects to a call, the headset connected to the headset jack will have full-duplex capabilities, while the one connected to the handset jack will only be able to listen. To enable dual headset via web user interface: Note 1. Click on Features->General Information. 2.
User Guide for the SIP-T27P IP Phone monitored status when the line keys are assigned with particular features, such as BLF. The default key type of line key 1-6 is Line. The default key type of line key 7-21 is N/A, which indicates that this line key provides no functionality until configuration. To assign functionality to a line key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired line key, and then press the Enter soft key. 3.
Customizing Your Phone When you assign functionality to line key located in line key 9-21, the label of the line key 8-14 are indicated on the second page, and the labels of the line key 15-21 are indicated on the third page. The line key in the right bottom is used to switch pages. The following figure shows an example: The following table lists the page icons: Icons Description Indicates the current page of line keys. Indicate the non-current page of line keys.
User Guide for the SIP-T27P IP Phone 2. Select Enabled from the pull-down list of Enable Page Tips. 3. Click Confirm to accept the change. Note Page tips feature is configurable via web user interface only.
Customizing Your Phone Phone Lock Directory For the features not listed above, refer to Basic Call Features on page 83 and Advanced Phone Features on page 119. For more information, contact your system administrator. Line You can use this key feature to accept incoming calls, place active calls on hold or resume a held call. It performs in the same way as a hard line key.
User Guide for the SIP-T27P IP Phone Usage: Press the DSS key to dial out the voice mail access code. Then follow the voice prompt to listen to the voice mails. Direct Pickup You can use this key feature to answer someone else’s incoming call on the phone.
Customizing Your Phone Dependencies: Type (Key Event) Key Type (Prefix) Label (key label displayed on the LCD screen) Value (the prefix number) Usage: Press the DSS key when the phone is idle, the phone will then enter the pre-dialing screen and display the prefix number that you specified in the Value field. You can enter the remaining digits and then dial out. Local Group You can use this key feature to quickly access a contact group in the local directory.
User Guide for the SIP-T27P IP Phone Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key to access the LDAP search screen. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. Conference You can use this key feature to set up a conference call.
Customizing Your Phone differently depending on the transfer mode assigned to the DSS key. Dependencies: Type (Key Event) Key Type (Tran) Label (key label displayed on the LCD screen) Value (the number you want to transfer to) Usage: When the transfer mode on DSS key is Blind Transfer, press the DSS key to complete the blind transfer to the number specified in the Value field.
User Guide for the SIP-T27P IP Phone When DND is in custom mode: 1. Press the DSS key to access the Custom DND screen. You can activate or deactivate DND for one or all accounts. Note When DND is activated, the DND key LED will illuminate solid green, and the incoming calls will be rejected automatically. SMS You can use this key feature to quickly access text message. For more information, refer to Short Message Service (SMS) on page 159.
Customizing Your Phone 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations. URL You can use this key feature to trigger the phone to send an HTTP GET request containing a specific URL.
User Guide for the SIP-T27P IP Phone 2. Customize specific features for these keys. 3. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Label is configurable only when customizing SoftKey (1-4). 4. Click Confirm to accept the change. You can click Reset to default to reset custom settings to defaults. Then you can press the keys on the phone to perform the features you configured.
Customizing Your Phone To customize Ext keys via web user interface: 1. Click on DSSKey->Ext Key. 2. Customize specific features for these keys. 3. Click Confirm to accept the change. For more information, refer to Yealink EXP20 User Guide. Note Ext keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T27P IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account.
User Guide for the SIP-T27P IP Phone 2) Enter the desired value in the Outbound Proxy1/2 and Proxy Fallback Interval field respectively. Contact your system administrator for more information. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can repeat steps 2 to 6 to register more accounts. The following figures demonstrate single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1.
Customizing Your Phone You can configure multiple line keys to associate with an account. This enhances call visualization and simplifies call handling. If this is the case, the LCD screen will resemble the following figure: Incoming calls to this account will be distributed evenly among the available line keys. Outgoing calls will be distributed similarly. Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys.
User Guide for the SIP-T27P IP Phone Basic expression syntaxes you need to know: The dot "." can be used as a placeholder or multiple placeholders for . any character. Example: "12." would match "123", "1234", "12345", "12abc", etc. x An "x" can be used as a placeholder for any character. Example: "12x" would match "121", "122", "123", "12a", etc. Numeric ranges are allowed within the brackets: Digit “-” Digit. - Example: “[5-7]” would match the number ”5”, ”6” or ”7”.
Customizing Your Phone 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234” instead. Note The valid values for the Account field can be one or more digits among 1-6. Every two digits must be separated by a comma. For example, when you enter the value “1, 2” in the Account field, this replace rule will apply to account1 and account2.
User Guide for the SIP-T27P IP Phone You can configure one or more dial-now rules (up to 100) on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "2xx", any entered three-digit string beginning with 2 will then be dialed out automatically on the phone. To add a dial-now rule via web user interface: 1. Click on Settings->Dial Plan->Dial-now. 2. Enter the desired value (e.g., 2xx) in the Rule field.
Customizing Your Phone To configure the delay time for dial-now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time between 0 and 14 (seconds) in the Time-Out for Dial-Now Rule field. The default value is “1”. 3. Note Click Confirm to accept the change. Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.
User Guide for the SIP-T27P IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 74. 4. Note Click Confirm to accept the change. The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. You can block some specific numbers (up to 10) from being dialed on your phone.
Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 74. 4. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.
User Guide for the SIP-T27P IP Phone For multiple emergency numbers, enter a comma between every two numbers. The default emergency numbers are 112, 911, 110. 3. Note Click Confirm to accept the change. Emergency number is configurable via web user interface only. You can enable live dialpad feature on the SIP-T27P IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key.
Customizing Your Phone 4. Note Click Confirm to accept the change. Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone key or the line key. You can also configure a delay, and then the phone will dial out the hotline number automatically after the designated period of time. To configure the hotline number via phone user interface: 1. Press Menu->Features->Hot Line. 2.
User Guide for the SIP-T27P IP Phone 82
Basic Call Features The SIP-T27P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T27P IP phone.
User Guide for the SIP-T27P IP Phone You can place a call in one of three ways using your SIP-T27P IP phone: Using the handset Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 37 and Call History Management on page 54.
Basic Call Features To place a call using the hands-free speakerphone mode: Do one of the following: - With the handset on-hook, press or the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , or the Send soft key. With the handset on-hook, enter the desired number using the keypad. Press , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode.
User Guide for the SIP-T27P IP Phone You can press or to switch between calls, and then press the Resume soft key to retrieve the desired call. Note If multiple accounts are registered on the phone, you can first press the desired line key on the idle screen or press the Line soft key on the dialing screen, and then you can use the selected account to place a call.
Basic Call Features indicator. Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: Press the Answer soft key. - The incoming call is answered and the original call is placed on hold. - Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold.
User Guide for the SIP-T27P IP Phone To view the placed calls list when the phone is on the pre-dialing screen, you should enable recent call in dialing in advance. To enable recent call in dialing via web user interface: 1. Click on Directory->Setting. 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only.
Basic Call Features numbers of the contact number (office, mobile or other number) to search from placed calls list. You can use auto answer feature to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis. To configure auto answer via phone user interface: 1. Press Menu->Features->Auto Answer. 2. Press or , or the Switch soft key to select the desired account from the Line or , or the Switch soft key to select Enabled from the Status field. ID field. 3.
User Guide for the SIP-T27P IP Phone Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone. You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1. Press Menu->Features->Auto Redial. 2.
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
User Guide for the SIP-T27P IP Phone 2. Press or , or the Switch soft key to select Enabled from the Call Completion field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Call completion is configurable via web user interface at the path Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1.
Basic Call Features You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select ReCall from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6.
User Guide for the SIP-T27P IP Phone To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold. When you place a call on hold, your IP PBX may play music to the other party while waiting. To place a call on hold: 1. Press or the Hold soft key during a call. The line key LED flashes green. The LCD screen indicates that the call is on hold.
Basic Call Features You can use DND to reject incoming calls automatically on the phone. The prompt message "n New Missed Call(s)" ("n" indicates the number of missed calls) will appear on the LCD screen, and callers will receive a busy message. All calls you receive while DND is enabled are logged to your missed calls list. Note The prompt message will display only if Missed Call Log for the line is enabled.
User Guide for the SIP-T27P IP Phone To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon on the status bar indicates that DND is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls. e.g., 2 New Missed Call(s)) will appear on the LCD screen. Note When DND and busy forward are enabled in phone mode, calls will be sent to the configured destination number.
Basic Call Features Incoming calls on the specific line will be rejected automatically, and the LCD screen will prompt "n New Missed Call(s)" ("n" indicates the number of missed calls. e.g., 1 New Missed Call(s)). Note When DND and busy forward are both enabled for a specific account, calls to the specific account will be sent to the configured destination number. For more information on call forward, refer to Call Forward on page 98. To activate DND in custom mode for all accounts: 1.
User Guide for the SIP-T27P IP Phone To configure the DND authorized numbers via web user interface: 1. Click on Features->Forward & DND. 2. Select Enabled from the pull-down list of DND Emergency. 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
Basic Call Features No Answer Forward: Incoming calls are forwarded if not answered after a period of time. You can enable/disable call forward for the phone system, or you can customize call forward for each or all accounts. Two call forward modes: Phone (default): Call forward is effective for the phone system. Custom: Call forward can be configured for each or all accounts. To configure the call forward mode via web user interface: Note 1. Click on Features->Forward & DND. 2.
User Guide for the SIP-T27P IP Phone 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b) If you select Busy Forward: 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field.
Basic Call Features 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon on the status bar indicates that the call forward is enabled. To enable call forward in custom mode: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired account, and then press the Enter soft key. 3.
User Guide for the SIP-T27P IP Phone 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. You can also enable always forward for all accounts. After always forward was enabled for a specific account, do the following: 1) Press or to highlight the Always Forward field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel.
Basic Call Features You can also enable busy forward for all accounts. After busy forward was enabled for a specific account, do the following: 1) Press or to highlight the Busy Forward field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. c) If you select No Answer Forward, you can enable it for a specific account.
User Guide for the SIP-T27P IP Phone The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. 5. Press the Save soft key to accept the change or the Back soft key to cancel. If you activate call forward for the default account, the associated line icon will change to , and the icon will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change to .
Basic Call Features For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When call forward is enabled on the phone, the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field. Note Forward authorized number is configurable via web user interface only. To disable call forward in phone mode: Do one of the following: - Press - Press Menu->Features->Call Forward. Press when the phone is idle.
User Guide for the SIP-T27P IP Phone Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, press the FWD soft key. 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Send soft key. The LCD screen prompts a call forward message. Note When the phone forwards a call, a prompt window will pop up by default, if you want to disable the feature, contact your system administrator for more information.
Basic Call Features To perform a semi-attended transfer: 1. Press or the Tran soft key during a call. 2. Do one of the following: - Enter the number you want to transfer the call to. - Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 37 for more information). - Press the Directory soft key, and then select History.
User Guide for the SIP-T27P IP Phone You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive another call while there is already an active call on the phone. Otherwise, another incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone. You can also enable or disable the phone to play a warning tone when receiving another call. To configure call waiting via phone user interface: 1.
Basic Call Features This is the default method of conference called Local Conference. To set up a local conference call: 1. Place a call to the first party. 2. When the first party answers the call, press or the Conference soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and then press , , or the Send soft key. 4. When the second party answers the call, press or the Conference soft key again to join all parties in the conference.
User Guide for the SIP-T27P IP Phone but they cannot hear you. - Press the EndCall soft key to drop the conference call. You can use network conference feature on the SIP-T27P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. Invite another party into an active conference call. To use this feature, contact your system administrator for the network conference URI in advance.
Basic Call Features To set up a network conference call: 1. Place a call to the first party. 2. Press or the Conference soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and then press , , or the Send soft key. 4. When the second party answers the call, press or the Conference soft key to add the second party to the conference. 5. Press or the Conference soft key to place a new call. The conference is placed on hold. 6.
User Guide for the SIP-T27P IP Phone 7. Enter the call park code in the Value field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. Call park key is configurable via web user interface at the path DSSKey->Line Key. To use call park: 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, and so presses the call park key on phone A. 3.
Basic Call Features Directed Call Pickup To enable directed call pickup and configure the directed call pickup code on a global basis via web user interface: 1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Directed Call Pickup. 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2.
User Guide for the SIP-T27P IP Phone To pick up a call directly: 1. Pick up the handset, press the Speakerphone key or press the line key (You may need to press the More soft key to see the DPickup soft key). The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3. Enter the phone number which is receiving an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone.
Basic Call Features To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. 2.
User Guide for the SIP-T27P IP Phone You can also configure a DSS key as group pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the group pickup key directly. Note The directed call pickup code and group call pickup code are predefined on the system server. Contact your system administrator for more information. The call pickup code configured on a per-line basis takes precedence over that configured on a global basis.
Basic Call Features 7. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call is configurable via web user interface at the path Account->Basic. To place an anonymous call: 1. Using the specific line on the phone to place a call to phone B. The LCD screen of phone B prompts an incoming call from anonymity. You can use anonymous call rejection to reject incoming calls from anonymous callers.
User Guide for the SIP-T27P IP Phone 7. (Optional.) Enter the anonymous call rejection off code in the Reject Off Code field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call rejection is configurable via web user interface at the path Account->Basic.
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T27P IP phone. Topics include: Busy Lamp Field (BLF) BLF List Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution (ACD) Shared Call Appearance (SCA) Bridged Line Appearance (BLA) Messages If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T27P IP Phone 6. Enter the phone number or extension you want to monitor in the Value field. 7. (Optional.) Enter the directed call pickup code in the Extension field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. BLF key is configurable via web user interface at the path DSSKey->Line Key. You can enable audio alert feature for BLF pickup on the phone.
Advanced Phone Features The caller ID appears on the LCD screen (if enabled). In the following figure, the LCD screen shows an incoming call from 103 on the monitored line. Note If your phone is locked and the type of the phone lock is configured as Function Keys or All Keys, you cannot use the DPickup, Send, NewCall and Cancel soft keys until unlocked. For more information refer to Phone Lock on page 31.
User Guide for the SIP-T27P IP Phone When there is a conversation on the monitored user, press the BLF list key to barge in and set up a conference call. Before barging in an active call, ensure that the BLF List Barge In Code has been configured in advance. If the code is not configured, the phone will place a call to the monitored user instead of barging in an active call of the monitored user when you press the BLF List key.
Advanced Phone Features According to the response message from the server, the IP phone will automatically configure the BLF List keys beginning from the first unused DSS key (The default order of BLF list keys assigned automatically is Line Key->Ext Key). Once any DSS key is seized, the IP phone will skip to configure the next DSS key. You can receive a visual or/and an audio alert (if enabled) on your phone when the monitored user receives an incoming call.
User Guide for the SIP-T27P IP Phone 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL record key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Enter the URL (e.g., http://10.1.2.224/phonerecording.
Advanced Phone Features To record a call: 1. Press the Record or URL Record key during a call. If the recording starts successfully, the recording icon will appear on the LCD screen and the Record or URL Record key LED will flash green. 2. Press the Record or URL Record key again to stop recording. The recording icon disappears from the LCD screen and the Record or URL Record key LED goes out.
User Guide for the SIP-T27P IP Phone 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Hot Desking from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Hot desking key is configurable via web user interface at the path DSSKey->Line Key.
Advanced Phone Features Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the intercom key to automatically connect with a preconfigured target extension for outgoing intercom calls, and the target extension will automatically answer incoming intercom calls by default. Note Intercom is not available on all servers. Contact your system administrator for more information. To configure an intercom key via phone user interface: 1.
User Guide for the SIP-T27P IP Phone Intercom features you need to know: Intercom Feature Accept Intercom Intercom Mute Intercom Tone Description Enable or disable the IP phone to automatically answer an incoming intercom call. Enable or disable the IP phone’s microphone for intercom calls. Enable or disable the IP phone to play a warning tone when it receives an incoming intercom call.
Advanced Phone Features To configure intercom features via phone user interface: 1. Press Menu->Features->Intercom. 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. These specific parameters are configurable via web user interface at the path Features->Intercom. To place an intercom call when the target phone is idle: 1. Press the intercom key when the phone is idle.
User Guide for the SIP-T27P IP Phone 4. Press or , or the Switch soft key to select Multicast Paging from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 7. Press the Save soft key to accept the change or the Back soft key to cancel.
Advanced Phone Features The default tag is Empty if it is not configured before. 3. Press the Option soft key, and then press the Edit soft key. 4. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 5. Enter the group name in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. 7. Repeat steps 2 to 6, you can add more paging groups.
User Guide for the SIP-T27P IP Phone 4. Press the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can press the Del All soft key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface. To configure a default codec for multicast paging via web user interface: 1. Click on Features->General Information. 2. Select the desired codec from the pull-down list of Multicast Codec.
Advanced Phone Features Paging Barge The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls.
User Guide for the SIP-T27P IP Phone 6. Note Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Multicast listening addresses are configurable via web user interface only. To send RTP stream via a multicast paging key when the receiver’s phone is idle: 1. Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port).
Advanced Phone Features 3. 4. Press or the Paging soft key to send RTP. To place the current multicast RTP session on hold, press the Hold soft key. The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session. 5. To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again. 6. To end the multicast RTP session, press the EndCall soft key.
User Guide for the SIP-T27P IP Phone 3. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 4. Click Confirm to accept the change. When you place a call on hold, the held party can hear the music. Note For this feature to function, all involved parties cannot use encrypted RTP (SRTP). Music on hold server is configurable via web user interface only. ACD is often used in offices for customer service, such as call center.
Advanced Phone Features To configure an ACD key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. or , or the Switch soft key to select ACD from the Type field. ACD key is configurable via web user interface at the path DSSKey->Line Key. To log into the ACD system: 1.
User Guide for the SIP-T27P IP Phone When you set the ACD user status to be available, the ACD key LED illuminates solid green, and then the server begins distributing calls to your phone. When you set the ACD user status to be unavailable, the ACD key LED flashes green, and then the server temporarily stops distributing calls to your phone. To log out of the ACD system, press the Logout soft key. Note It is recommended you configure no more than one ACD key per phone.
Advanced Phone Features You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
User Guide for the SIP-T27P IP Phone If Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone. 3. 140 Click Confirm to accept the change.
Advanced Phone Features To configure the shared line settings and the number of line key on phone A via web user interface: 1. Register the primary account 4603. 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled.
User Guide for the SIP-T27P IP Phone The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. To configure the shared line settings and the number of line key on phone B via web user interface: 1. 142 Register the alternate account 4603_1.
Advanced Phone Features (Enter the primary account 4603 in the Register Name field.) 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled. The default value is 1. In this example, the value is set to 2.
User Guide for the SIP-T27P IP Phone 4. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call. Private hold only allows the hold party to retrieve the held call.
Advanced Phone Features 4. Press or , or the Switch soft key to select Private Hold from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Configuring call pull feature Call pull feature allows users to retrieve an existing call from another shared phone that is in active or public hold status.
User Guide for the SIP-T27P IP Phone This section provides you with detailed information on using the SIP-T27P IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change. For more information on line key LED indicators, refer to LED Instructions on page 4.
Advanced Phone Features Press , , or the Send soft key. Phone A will dial the entered number using the selected line key. You can have one call or multiple calls on the shared line. Incoming calls will be distributed evenly among the available line keys. To answer a call on the shared line: When an incoming call arrives on the shared line, the phone A and phone B will ring simultaneously, and the LED indicators of the line key 1 on both phone A and phone B will flash green.
User Guide for the SIP-T27P IP Phone - Press the Answer soft key. Phone B stops ringing. - Press to access the new call. Press or the Answer soft key. Phone B stops ringing. The incoming call is answered and the original call is placed on hold. The LED indicators of the line key 1 on phone A will slow flash green and phone B will slow flash red indicating that there is the held call on the line key 1.
Advanced Phone Features To place a call on private hold: 1. Press the PriHold soft key or private hold key on phone A when there is an active call on the shared line (You may need to press the More soft key to see the PriHold soft key). The line key LED slow flashes green on phone A when the shared line call is placed on private hold. The line key LED illuminates solid red on phone B when the shared line call is placed on private hold.
User Guide for the SIP-T27P IP Phone - Long press the desired line key. The Cancel, CallPull, NewCall and Retrieve soft keys appear on the LCD screen. Press the Retrieve soft key to retrieve the call. The conversation is established between phone B and phone C, phone A disconnects the call. And the line key LED on phone A illuminates solid red and phone B illuminates solid green. To interrupt the active call on the shared line: If phone A has only one active call, do the following: 1.
Advanced Phone Features If phone A has more than one call, do the following: 1. Long press the desired line key on phone B. The list of calls appears on the LCD screen of phone B. 2. Press or to select the active call. The Cancel, CallPull, NewCall and Barge In soft keys appear when the active call is highlighted. 3. Press the Barge In soft key to interrupt the active call of phone A. Party B may hear a warning tone and then set up a conference call with the other parties of the active call. 4.
User Guide for the SIP-T27P IP Phone To retrieve a call from another shared phone: If there is an active call between phone A and phone C, do the following: 1. Long press the desired line key on phone B. The Cancel, CallPull, NewCall and Barge In soft keys appear on the LCD screen of phone B. 2. Press the CallPull soft key. The active call has been retrieved from the phone A successfully. If there is a held call between phone A and phone C, do the following: 1.
Advanced Phone Features BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number. BLA depends on support from a SIP server. In the following figure, the first line is private and the second line is shared: Any IP phone can be used to originate or receive calls on the bridged line.
User Guide for the SIP-T27P IP Phone To register an account and configure BLA feature on phone A via web user interface: 1. Register the account 14019833020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. 154 Enter the desired number in the BLA Number field.
Advanced Phone Features 4. Click Confirm to accept the change. To register an account and configure BLA feature on phone B via web user interface: 1. Register the account 10462190020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.
User Guide for the SIP-T27P IP Phone 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change. This section provides you with detailed information on using the SIP-T27P IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change. For more information on line key LED indicators, refer to LED Instructions on page 4.
Advanced Phone Features The phone will dial the entered number. - Press the line key when the phone is idle to enter the pre-dialing screen. Enter the desired number using the keypad and then press , , or the Send soft key. The phone will dial the entered number. To place multiple calls on the bridged line: You can have more than one call on the bridged line. To place a new call when there is an active call on phone A, do one of the following on the phone A: - Press or the Hold soft key.
User Guide for the SIP-T27P IP Phone To place a call on hold: 1. Press or the Hold soft key on phone A when party A and party C are talking. The line key LEDs on phone A slow flash green and phone B slow flash red when the bridged line call is placed on hold. If there is a held call between phone A and phone C, you can retrieve a held call on either phone A or phone B. To retrieve the held call on phone A: 1.
Advanced Phone Features You can send and receive text messages using the SIP-T27P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The power indicator LED will slow flash red, and the LCD screen will prompt “n New Text Message(s)” (“n” indicates the number of unread text messages. e.g., 1 New Text Message(s)) and a flashing icon Note .
User Guide for the SIP-T27P IP Phone 2. Note Select the desired message and then press the View soft key. If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly. To send a text message: 1. Press Menu->Message->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key. 4. (Optional.
Advanced Phone Features 5. Check the From and To fields, and then press the Send soft key. To delete a text message: 1. Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox). 2. Select the desired message and then press the Delete soft key. 3. Select Delete to delete the desired message, then press OK. The LCD screen prompts "Delete message?". 4. Press the OK soft key to delete this message or the Cancel soft key to cancel.
User Guide for the SIP-T27P IP Phone You can leave voice mails for someone else using the SIP-T27P IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone. The power indicator LED will slow flash red, and the LCD screen will prompt “n New Voice Mail(s)” (“n” indicates the number of unread voice messages, e.g., 4 New Voice Mail(s)) and a flashing icon .
Advanced Phone Features 4. Note Press the Save soft key to accept the change or the Back soft key to cancel. Voice mail access codes must be predefined on the system server. Contact your system administrator for the more information. To listen to voice mails: 1. When the LCD screen prompts that the phone receives a new voice mail and the power indicator LED slow flashes red, you can press or the Connect soft key to dial out the voice mail access code. 2.
User Guide for the SIP-T27P IP Phone The MWI subscription parameters you need to know: Options Subscribe for MWI Description Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone sends a MWI Subscription Period refresh SUBSCRIBE request before initial SUBSCRIBE expiration. Enable or disable a subscription to the voice mail Subscribe MWI To Voice number for MWI service. Mail To use this feature, you should also configure the voice mail number.
Advanced Phone Features The IP phone will subscribe to the account number for MWI service by default. To enable subscribe MWI to voice mail via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Select Enabled from the pull-down list of Subscribe for MWI. 4. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 5. Enter the desired voice mail number in the Voice Mail field. 6.
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Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T27P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. How can I find the basic information of the IP phone? Press the OK key when the IP phone is idle to check the basic information of the IP phone, such as IP address and firmware version.
User Guide for the SIP-T27P IP Phone If the phone is powered from PoE, ensure that you use a PoE-compliant switch or hub. Why does the phone display "Network unavailable"? Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose. Ensure that the switch or hub in your network is operational.
Troubleshooting 4. Click Confirm to accept the change. You can also contact your system administrator for help. Note If you are logging into the web user interface of the phone with user credentials, you need to enter the current user password in the Old Password field. User password is configurable via web user interface only. Why can’t I receive calls? Check the SIP registration with your system administrator. Check that the DND (Do Not Disturb) mode is deactivated on your phone.
User Guide for the SIP-T27P IP Phone check whether the dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. Why doesn’t the phone ring? Check the ringer volume on the phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 34.
Troubleshooting To enable SRTP on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Select the desired value (Optional or Compulsory) from the pull-down list of RTP Encryption(SRTP). 4. Note Click Confirm to accept the change. SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only.
User Guide for the SIP-T27P IP Phone 5. Click Export to open file download window, and then save the file to your local system. How to export system log? We may need you to provide a system log to help analyze your problem. To export the system log to a local PC via web user interface: 1. Click on Settings->Configuration. 2. Select 6 from the pull-down list of System Log Level. The default system log level is “3”. 172 3. Click Confirm to accept the change. 4.
Troubleshooting 6. Click Export to open the file download window, and then save the file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information. Note It is recommended to reset the syslog level to 3 after exporting the system syslog. How to export all diagnostic files? We may need you to provide three types of diagnostic files (including PCAP trace, system log and BIN configuration file) to help analyze your problem.
User Guide for the SIP-T27P IP Phone 5. Click Export to open file download window, and then save diagnostic files to your local system. Note If the issue cannot be reproduced, just directly click Export to export all diagnostic files. How to reboot the phone? To reboot the phone via web user interface: Note 174 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the IP phone. Any reboot of the phone may take a few minutes.
Troubleshooting How to upgrade firmware? To upgrade firmware via web user interface: 1. Click on Settings->Upgrade. 2. Click Browse to locate the required firmware from your local system. 3. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. 4. Click OK to confirm upgrading.
User Guide for the SIP-T27P IP Phone The LCD screen prompts “Welcom Initializing…please wait”. The phone will be reset to factory settings sucessfully after startup. Note 176 Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T27P IP Phone Place the device on a stable and level platform. Please do not place heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix A-Time Zones Time Zone -11 -10 -9:30 -9 -8 -7 -6 -5 -4:30 -4 -3:30 -3 -2:30 -2 -1 0 +1 +2 +3 +3:30 +4 +4:30 +5 +5:30 +5:45 +6 +6:30 +7 +8 +8:45 +9 Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Ea
User Guide for the SIP-T27P IP Phone Time Zone +9:30 +10 +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 180 Time Zone Name Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Chatham Islands Kiribati
Index D A About This Guide v Accessing the Remote Phone Book Account Management 71 Account Registration 71 Adding Contacts 41 Adding Groups 39 Administrator password 30 Advanced Phone Features 119 Anonymous Call 116 Anonymous Call Rejection 117 Answering Calls 86 Appendix A – Time Zones 179 Area Code 77 Audio Issues 169 Audio Settings 34 Auto Answer 86 Auto Redial 90 Automatic Call Distribution 136 53 E Editing Contacts 43 Editing Groups 40 Emergency Number 79 Ending Calls 87 Ext Keys 70 Entering Data a
User Guide for the SIP-T27P IP Phone Live Dialpad 80 Local Conference 108 Local Directory 39 Log Issues 171 Logo Customization 56 T Table of Contents vii Time & Date 27 Troubleshooting 167 M Message Waiting Indicator(WMI) 163 Messages 159 Multicast Paging 129 Multiple Line Keys per Account 73 Music on Hold 135 N Network Conference Voice Mail 162 Volume 34 O Optional Accessories 13 Outgoing Intercom Calls 127 Overview 1 W Warranty vi Web User Interface WEEE Warning vii P 45 R Reboot & Upgrade & Rese
