Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Yealink CP860 IP conference phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the CP860 IP conference phone, a Yealink’s first IP conference phone which is exquisitely designed for small and medium-sized conference room, meeting for 10 people below. Users can also benefit from optional expansion microphones for wider reception. This conference phone provides business telephony features, such as Call Hold, Call Transfer, Call and Conference Recording, Multicast Paging and 5-way Conference over an IP network.
User Guide for the SIP-T42G IP Phone vi
Table of Contents About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Table of Contents ..................................................................... vii Overview .................................................................................. 1 Hardware Component Instructions ..............................................
User Guide for the CP860 IP Conference Phone Key as Send ..................................................................................................................... 25 Keypad Lock .................................................................................................................... 26 Audio Settings .................................................................................................................... 28 Volume ...........................................................
Table of Contents Call Recording ................................................................................................................. 82 Conference Recording ................................................................................................... 84 Recorded Calls Playback .................................................................................................. 84 Intercom ......................................................................................................
User Guide for the CP860 IP Conference Phone x
Overview This chapter provides the overview of the CP860 IP conference phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the CP860 IP Conference Phone Hardware component instructions of the CP860 IP conference phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: ① LCD Screen • Call information—caller ID, call duration • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") Label automatically to identity their context-sensitive ② Soft Keys ③ Off-hook Key Initiate
Overview The following figure shows the primary hardware component of CPE80 expansion microphone (optional): Hardware component instructions of the CPE80 expansion microphone are: Item Description ① Mute Indicator LED Toggles and indicates mute feature. ② Microphone Transmits sound to other phones. ③ MIC Connector Allows you to connect to the MIC port on the phone.
User Guide for the CP860 IP Conference Phone Icon Description Do Not Disturb Call Hold Call Mute Ringer volume is 0 Keypad Lock Alphanumeric input mode Numeric input mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Multi-lingual uppercase and lowercase letters input mode Call Forward/Forwarded Calls Missed Calls Received Calls Placed Calls Call and Conference Recording USB flash drive is inserted USB flash drive is detecting High Definition Voice 4
Overview LED Indicators on the CP860 IP conference phone and mute indicator LED on the CPE80 expansion microphone (optional). LED Status Solid red Flashing red Solid green Flashing green Description The phone is initializing. The call is muted. The phone is ringing. The phone places a call. There is an active call on the phone. The call is placed on hold or is held. The phone is powered off. Off The phone is idle.
User Guide for the CP860 IP Conference Phone In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone when the phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of a web browser on your PC.
Overview Options Phone User Interface --Auto Answer √ --Auto Redial √ --Call Return × -- Do Not Disturb (DND) √ --Call Forward √ --Call Waiting √ Web User Interface --Conference --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ Advanced Phone Features --Call and Conference Recording √ --Intercom √ --Multicast Paging × --Music on Hold × --Messages √ √ SIP Account --User Options --Account Status √ --Label √ --Display Name √ --Register Name √ --User Name
User Guide for the CP860 IP Conference Phone The following table shows documentations available for the CP860 IP conference phone. Name Quick Start Guide Contents Where found Basic call features In the and phone package/On customizations the website Language English Phone/Web user interface settings User Guide Basic call features On the website English and advanced phone features Note 8 You can also download the latest documentations online: http://www.yealink.com/DocumentDownload.
Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the CP860 IP conference phone. Topics include: Packaging Contents Phone Installation Setup Wizard Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the CP860 IP Conference Phone Ethernet Cable Power Adapter Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. The following item is an optional accessory for your CP860 IP conference phone. You need to purchase it separately if required. Expansion Microphone CPE80 If your phone has already installed, proceed to Setup Wizard on page 16.
Getting Started 4) Connecting the Optional PC or Mobile Device You have two options for power and network connections. Your system administrator will advise you which one to use. AC power (Optional) Power over Ethernet (PoE) AC Power (Optional) To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2.
User Guide for the CP860 IP Conference Phone Power over Ethernet With the included or a regular Ethernet cable, the CP860 IP conference phone can be powered from a PoE-compliant switch or hub. To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power switch/hub is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.
Getting Started To connect the expansion microphone: 1. Connect the free end of the optional expansion microphone cable to one of the MIC ports on the phone. Note Up to two expansion microphones can be connected to an IP conference phone. The microphone reception of the CP860 conference phone is ideal when placed within 3m of any speaker. The better reception is within 2m.
User Guide for the CP860 IP Conference Phone CPE80 is a directional microphone. Its coverage range is 60 degree. Ensure the microphone faces the speaker. When the size of the conference room is more than 16 (4*4) square meters or the spacing between a speaker and CP860 IP conference phone is more than 2m, one expansion microphone should be connected to the CP860 IP conference phone.
Getting Started Minimize background noise from air conditioning units, fans or other equipment in conference room. Keep the microphone far away from the noise source. Do not speak at the same time; otherwise the microphones capture the voice of all the speakers, causing people in the far site cannot hear clearly. Do not move around in the conference room while on a call. You can connect a USB flash drive to record and play back calls. To connect a USB flash drive: 1.
User Guide for the CP860 IP Conference Phone You can connect a PC or mobile device to listen to the PC or mobile audio using your conference phone. To connect a PC or mobile device: 1. Connect one end of the 3.5mm jack cable to the PC/mobile port on the phone, and connect the other end to the headset jack on the mobile device or the AUX/MIC jack on the PC.
Getting Started 6. Press the Next soft key to continue. 7. Configure the account information. For more information, refer to Account Registration on page 49. 8. Press the Finish soft key to complete the setup wizard. After you complete these steps, the LCD screen prompts the following, and then the phone goes to the idle screen. Complete the Wizard! Initializing...Please Wait Note The IP phone plays the startup music each time the phone starts up.
User Guide for the CP860 IP Conference Phone 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Confirm to login. The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP address mode via phone user interface: 1.
Getting Started 3. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv4 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (Default password: admin) ->Network->WAN Port. 2. Press to select IPv4 and press the Enter soft key. 3. Press to select Static IPv4 Client and press the Enter soft key. 4. Enter the desired values in the IPv4 Address, Subnet Mask, Default Gateway, Primary DNS and Secondary DNS fields respectively.
User Guide for the CP860 IP Conference Phone If the phone has successfully started up, the idle LCD screen will be displayed as below. The idle screen displays the label of the current account, time and date, and four soft keys.
Customizing Your Phone You can customize your CP860 IP conference phone by personally configuring certain settings, for example, backlight, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the CP860 IP Conference Phone You can configure the backlight to adjust the brightness of the LCD screen. Backlight status on the LCD screen can be configured from the following options: Always On: Backlight is on permanently. 15s, 30s, 60s, 120s, 300s, 600s or 1800s: Backlight is turned off when the phone is inactive after the designated time (in seconds). To configure the backlight via phone user interface: 1. Press Menu->Settings->Basic Settings->Display->Backlight Settings. 2.
Customizing Your Phone To change the language for the web user interface: 1. Click on Settings->Preference. 2. Select the desired language from the pull-down list of Language. 3. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle.
User Guide for the CP860 IP Conference Phone 5. Note Press the Save soft key to accept the change or the Back soft key to cancel. Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone. To configure the time and date manually via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Manual Settings. 2. Enter the specific time and date. 3. Press the Save soft key to accept the change.
Customizing Your Phone Date Format Example (2014-10-31) DD MMM YYYY 31 Oct 2014 WWW DD MMM Fri 31 Oct Time and date are configurable via web user interface at the path Settings->Time & Date. The Advanced Settings option is only accessible to the administrator. The default administrator password is “admin”. For security reasons, you should change the default administrator password as soon as possible. To change the administrator password via phone user interface: 1.
User Guide for the CP860 IP Conference Phone Key as send is configurable via web user interface at the path Features->General Information. You can lock the keypad of your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Keypad lock consists of the following: Menu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked. Function Keys: The function keys are locked.
Customizing Your Phone long pressing . To configure the interval of automatic keypad lock via web user interface: Note 1. Click on Features->Phone Lock. 2. Enter the desired time in the Phone Lock Time Out (0~3600s) field. 3. Click Confirm to accept the change. The default timeout is 0 second, that is, you need to long press to lock the keypad. Interval of automatic keypad lock is configurable via web user interface only. To unlock the keypad, you must know the keypad unlock PIN of the phone.
User Guide for the CP860 IP Conference Phone To unlock the keypad via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN”. 2. Enter the PIN in the PIN field. 3. Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the keypad again. Note You can also unlock the keypad by entering administrator password.
Customizing Your Phone To adjust the ringer volume when the phone is idle: 1. Note Press to adjust the ringer volume. If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the speaker volume when the phone is during a call: 1. Press to adjust the speaker volume. Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish your phone from your neighbor’s. To select a ring tone for the phone via phone user interface: 1.
User Guide for the CP860 IP Conference Phone 2. Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone. Refer to the above instruction. 3. Note Click Confirm to accept the change. A ring tone for the account is configurable via web user interface only. To upload a custom ring tone for your phone via web user interface: 1. Click on Settings->Preference. 2.
Customizing Your Phone 3. Note Click Upload to upload the file. The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the local directory (refer to Adding Contacts). If no ring tone is assigned to the contact, the phone will play the ring tone assigned to the associated group (refer to Adding Groups).
User Guide for the CP860 IP Conference Phone 5. To adjust the display order of enabled lists, select the desired list and click or . The LCD screen will display the list(s) in the adjusted order. 6. Click Confirm to accept the change. Directory is configurable via web user interface only. Note To view the directory via phone user interface: 1. Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory.
Customizing Your Phone To add a group to the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If the Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Press the AddGrp soft key. 3. Enter the desired group name in the Name field. 4. Press the or soft key to select the desired ring tone from the Ring Tones field.
User Guide for the CP860 IP Conference Phone 2. Press or 3. Press the Option soft key and then select Detail from the prompt list. 4. Press 5. Press the Save soft key to accept the change or the Back soft key to cancel. or to highlight the desired contact group. to highlight the group information and then edit. To delete a group from the local directory: 1. Press the Directory soft key.
Customizing Your Phone Adding Contacts Manually To add a contact to the local directory manually: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group. 3. Press the Add soft key. 4.
User Guide for the CP860 IP Conference Phone Adding Contacts from Remote Phone Book To add a contact to the local directory from the remote phone book: 1. Press Menu->Directory->Remote Phonebook. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phone book. 2. Select the desired remote group and press the Enter soft key. 3. Press 4. Press the Option soft key, and then select Add to Contacts from the prompt list. 5.
Customizing Your Phone If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group. 3. Press 4. Press the Option soft key, and then select Delete from the prompt list. or to highlight the desired contact. The LCD screen prompts the following warning: 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
User Guide for the CP860 IP Conference Phone Directory to enter the local directory. 2. Press the Search soft key. 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. You can search for a contact from the desired lists when the phone is in the dialing screen.
Customizing Your Phone 5. To adjust the display order of the enabled lists, select the desired list and click or . The LCD screen will display search results in the adjusted order. 6. Note Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: 1. Press . 2.
User Guide for the CP860 IP Conference Phone To import an XML contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.xml) from your local system. 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, Continue?". 4. Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: 1.
Customizing Your Phone 6. (Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note Importing/exporting contact lists is available via web user interface only.
User Guide for the CP860 IP Conference Phone To add a contact to the blacklist directory from the local directory: 1. Press Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group. 3. Press 4.
Customizing Your Phone 4. Note Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. To access your remote phone book via phone user interface: 1. Press Menu->Directory->Remote Phonebook. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phone book. 2. Select the desired remote group, and then press the Enter soft key.
User Guide for the CP860 IP Conference Phone 3. Select the desired contact in the remote phone book. 4. Press the Send soft key. In addition, you can enable the phone to present the caller identity stored in the remote phone book when receiving a call. To enable the presentation of a caller identity stored in remote phone book via web user interface: 1. Click on Directory->Remote Phone Book. 2. Select Enabled from the pull-down list of Search Remote Phonebook Name. 3.
Customizing Your Phone To view call history: 1. Press the History soft key. The LCD screen displays all call history lists. 2. Select the desired call history list and press the Enter soft key. 3. Press 4. Press the Option soft key, and then select Detail from the prompt list. or to select the desired entry. The detailed information of the entry appears on the LCD screen. To place a call from the call history list: 1. Press the History soft key. 2.
User Guide for the CP860 IP Conference Phone The LCD screen prompts "Delete all records?". 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. The CP860 IP conference phone supports 8 programmable keys. You can assign predefined functionalities to programmable keys. Programmable keys allow you to quickly access features such as call return and voice mail. The key type N/A indicates that this programmable key provides no functionality until configuration.
Customizing Your Phone Programmable key features are explained in the following subchapters in detail: Prefix Local Group XML Group History Menu LDAP Forward DND Call Return XML Directory Status Intercom Multicast Paging Local Directory Keypad Lock Directory For more information, contact your system administrator. Prefix You can use this key feature to add a specified prefix number before the dialed number.
User Guide for the CP860 IP Conference Phone book. You should configure remote phone book in advance. For more information, refer to Remote Phone Book on page 42. Dependencies: Type (XML Group) Line (the remote group you want to access if the remote phone book is configured) Usage: Press the programmable key to access the remote group specified in the Line field. LDAP You can use this key feature to quickly access a LDAP search screen. Dependencies: Type (LDAP) Usage: 1.
Customizing Your Phone instead of long pressing . Directory You can use this key feature to easily access frequently used lists. For more information, refer to Directory on page 31. Dependencies: Type (Directory) Usage: Press the programmable key to immediately access frequently used lists. Note The programmable key performs the same function as the Directory soft key when the phone is idle. You can register one account on the CP860 IP conference phone.
User Guide for the CP860 IP Conference Phone Dial plan is a string of characters that governs the way your CP860 IP conference phone processes the inputs received from your phone keypad. The CP860 IP conference phone supports the following dial plan features: Replace Rule Dial-now Area Code Block Out Basic expression syntaxes you need to know: Syntax Description The dot "." can be used as a placeholder or multiple placeholders for . any character. Example: "12.
Customizing Your Phone To add a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Enter the string (e.g., 2xx) in the Prefix field. 3. Enter the string (e.g., 1234) in the Replace field. 4. Click Add to add the replace rule. When you enter the number “234” using the keypad and then press the Send soft key, the phone will dial out “1234” instead. To edit a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2.
User Guide for the CP860 IP Conference Phone To add a dial-now rule via web user interface: 1. Click on Settings->Dial Plan->Dial-now. 2. Enter the desired value (e.g., 1001) in the Rule field. 3. Click Add to add the dial-now rule. When you enter the number “1001” using the keypad, the phone will dial out “1001” automatically without the pressing of any key. Note You can also edit or delete the dial-now rule, refer to Replace Rule on page 50 for more information.
Customizing Your Phone 2. Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. 3. Click Confirm to accept the change. Note Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary when dialing a phone number outside the code area. For example, an area code is configured as "Code: 011, Min Length: 4, Max Length: 11".
User Guide for the CP860 IP Conference Phone 3. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. 4. Note Click Confirm to accept the change. The default values of minimum and maximum length are 1 and 15 respectively. Area code is configurable via web user interface only. You can block specific numbers (up 10) from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number".
Customizing Your Phone 3. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly.
User Guide for the CP860 IP Conference Phone You can enable live dialpad on the CP860 IP conference phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the designated period of time. To enable live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
Customizing Your Phone 4. Enter the delay time (in seconds) in the Hotline Delay field. The valid values range from 0 to 10. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
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Basic Call Features The CP860 IP conference phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the CP860 IP conference phone.
User Guide for the CP860 IP Conference Phone You can press the on-hook key either before or after entering the number to place a call. You can also dial an entry from call history, local directory or remote phone book. For more information, refer to Contact Management on page 31 and Call History Management on page 44. The call duration of the active call is visible on the LCD screen. In the figure below, the call to Jim has lasted 6 seconds.
Basic Call Features - Press the Hold soft key to place the original call on hold. Press the New Call soft key. Enter the desired number using the keypad. Press , You can press , or or the Send soft key. to switch between calls, and then press the Resume soft key to retrieve the desired call. You can answer a call no matter whether you are in another call or not. If you want to answer a new incoming call when in another call, ensure that call waiting has been enabled.
User Guide for the CP860 IP Conference Phone To end a call: Do one of the following: Note - Press the Cancel soft key. - Press . To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it. To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1. Press when the phone is idle. 2.
Basic Call Features 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is in the pre-dialing screen: 1. Press . The LCD screen displays the placed calls list. You can enable auto answer to automatically answer an incoming call.
User Guide for the CP860 IP Conference Phone 2. Press the 3. Press the 4. Press the Save soft key to accept the change or the Back soft key to cancel. The or or soft key to select Enable from the Auto Answer field. soft key to select Enable from the Auto Answer Mute field. icon appears on the LCD screen. Auto answer is configurable via web user interface at the path Account->Basic. You can enable auto redial to automatically redial a phone number when the called party is busy.
Basic Call Features To use auto redial: When the called party is busy, the LCD screen prompts the following: 1. Press the OK soft key to activate auto redial. The LCD screen prompts the following: 2. Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle. You can press a call return key to place a call back to the last incoming call.
User Guide for the CP860 IP Conference Phone You can mute the local microphone during an active call so that the other party cannot hear you, but you can still hear the other party. To mute a call: 1. Press during an active call. LED Indicators illuminate solid red. The LCD screen indicates that the call is now muted. To un-mute a call: 1. Press again to un-mute the call. To mute a call if you use expansion microphones: 1.
Basic Call Features To place a call on hold: 1. Press the Hold soft key during a call. LED Indicators flash green. The LCD screen indicates that the call is on hold. Note The phone will beep softly every 30 seconds to remind you that you still have a call on hold. To resume a held call: 1. Press the Resume soft key. Multiple Calls on Hold: If multiple calls are placed on hold: 1. Press or to switch between the calls, and then press the Resume soft key to retrieve the desired call.
User Guide for the CP860 IP Conference Phone Incoming calls will be rejected automatically and "n Missed Call(s)" ("n" indicates the number of missed calls) will prompt on the LCD screen. DND is configurable via web user interface at the path Features-> Forward & DND. Note When DND and busy forward are enabled, calls will be sent to the configured destination number. For more information on busy forward, refer to Call Forward on page 69.
Basic Call Features When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. Note DND authorized number is configurable via web user interface only. You can configure your phone to forward incoming calls to another party through static forwarding. You can also forward incoming calls while your phone is ringing; refer to the dynamic forwarding.
User Guide for the CP860 IP Conference Phone b.) If you select Busy Forward: 1) Press the or soft key to select Enable from the Busy Forward field. 2) Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c.) If you select No Answer Forward: 1) Press the or soft key to select Enable from the No Answer Forward field.
Basic Call Features To disable call forward via phone user interface: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired forwarding type, and then press the Enter soft key. 3. Press the or soft key to select Disable to disable the call forward. 4. Press the Save soft key to accept the change. Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, press the Fwd soft key. 2. Enter the number you want to forward the incoming call to.
User Guide for the CP860 IP Conference Phone Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: 1. Press the Tran soft key during a call. 2. Do one of the following: - Enter the number you want to transfer the call to. - Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 31 for more information).
Basic Call Features You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive another call while there is already an active call on the phone. Otherwise, another incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone. You can also enable or disable the phone to play a warning tone when receiving another call. To configure call waiting via phone user interface: 1. Press Menu->Features->Call Waiting. 2.
User Guide for the CP860 IP Conference Phone The active call is placed on hold. 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, press the Conf soft key again to join all parties in the conference. You can create a conference between an active call and a call on hold by pressing the the Conf soft key. To set up a conference call with an active call and a call on hold: 1. Establish two calls on the phone. 2. Press 3.
Basic Call Features You can use network conference on the CP860 IP conference phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. Invite another party into an active conference call. Remove a specific conference party. To use this feature, contact your system administrator for the network conference URI in advance. To configure network conference via web user interface: 1.
User Guide for the CP860 IP Conference Phone 2. Press the Conf soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, press the Conf soft key to add the second party to the conference. 5. Press the Conf soft key to place a new call. The conference is placed on hold. 6. Enter the number of the new party and then press , , or the Send soft key. 7.
Basic Call Features 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. You can also configure the directed call pickup code on a per-line basis via web user interface at the path Account->Advanced->Directed Call Pickup Code. To pick up a call directly: 1. Press . The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3.
User Guide for the CP860 IP Conference Phone 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. You can also configure the group call pickup code on a per-line basis via web user interface at the path Account->Advanced->Group Call Pickup Code. To pick up a call in the group: 1. Press . The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.
Basic Call Features You can use anonymous call to block your identify and phone number from appearing to the called party when you call someone. For example, you want to call to consult some services, but don’t want to be harassed. You can also configure the phone to send anonymous on/off code to the server to activate/deactivate anonymous call on the server side. Note Anonymous call is not available on all servers. Contact your system administrator for the anonymous call on code and off code.
User Guide for the CP860 IP Conference Phone To configure anonymous call rejection via phone user interface: 1. Press Menu->Features->Anonymous Call. 2. Press 3. Press the 4. (Optional.) Enter the anonymous call rejection on code in the Reject On Code field. 5. (Optional.) Enter the anonymous call rejection off code in the Reject Off Code field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. or or to scroll to the Anonymous Rejection field.
Advanced Phone Features This chapter provides operating instructions for the advanced features of the CP860 IP conference phone. Topics include: Call and Conference Recording Recorded Calls Playback Intercom Multicast Paging Music on Hold Messages Using PC or Mobile Device with the Conference Phone If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the CP860 IP Conference Phone The Start REC soft key controls the recording function, and is available: When there are one or more calls connected to your phone During an active call When calls are on hold or mute During an attended transfer During a conference call The Start REC soft key is not available when: There are no connected calls on your phone You place a new call The phone prompts you to answer an incoming call The recording is not be paused when th
Advanced Phone Features If there is insufficient free space (less than 2 minutes) on the USB flash drive when you press the Start REC soft key, recording is not started, and the LCD screen prompts the following: If there is insufficient free space (less than 2 minutes) on the USB flash drive during recording, recording is automatically stopped, and the LCD screen prompts the following: You can hold, transfer or set up a conference call while you record.
User Guide for the CP860 IP Conference Phone You can record conference calls in the same way as other calls with the following exceptions: All conference participants are recorded while recording. If one of the participants presses the Hold soft key, only that participant is recorded. If one of the participants presses , only that participant is not recorded. If you insert a USB flash drive into the USB port on your phone, you can play back recorded calls on your phone.
Advanced Phone Features To continue the playback, press the Play soft key. - To skip forward the playback, press . Press once to skip forward 8 seconds. - To rewind the playback, press - To adjust the volume of the speakerphone, press - To stop the playback, press the Back soft key. The phone returns to the Playback . Press once to rewind 8 seconds. . Recording screen. If you are playing back a recorded call and an incoming call arrives on your phone, the playback pauses and the phone rings.
User Guide for the CP860 IP Conference Phone 4. Enter the remote extension number in the Value field. 5. Click Confirm to accept the change. To place an intercom call: 1. Press the intercom key when the phone is idle. The phone is automatically connected to the extension specified in the Value field. 2. Press the intercom key again or the Cancel soft key to end the intercom call. The CP860 IP conference phone supports automatically to answer an incoming intercom call by default.
Advanced Phone Features 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. These specific parameters are configurable via web user interface at the path Features->Intercom. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call.
User Guide for the CP860 IP Conference Phone paging key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses. To configure a multicast paging key via web user interface: 1. Click on DSSKey->Programmable Key.
Advanced Phone Features 2. Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722. 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen will display the indicate that it is providing high definition voice. icon to Default codec for multicast paging is configurable via web user interface only. To send RTP stream: 1. Press the multicast paging key when the phone is idle.
User Guide for the CP860 IP Conference Phone 2. Press the Hold soft key to place the current multicast RTP session on hold. 3. Press the Cancel soft key to cancel the multicast RTP session. Note Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
Advanced Phone Features 5. Enter the label in the Label field. Label will appear on the LCD screen when receiving the multicast RTP stream. 6. Note Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver’s phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web user interface only.
User Guide for the CP860 IP Conference Phone 2. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 3. Click Confirm to accept the change. When you have placed a call on hold, the held party can hear the music. Note For this feature to function, all involved parties cannot use encrypted RTP (SRTP). Music on hold server is configurable via web user interface only. You can leave voice mails for someone else using the CP860 IP conference phone.
Advanced Phone Features To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up. To configure voice mail access codes via phone user interface: 1. Press Menu->Message->Voice Mail->Set Voice Mail. 2. Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g., *88). 3.
User Guide for the CP860 IP Conference Phone indicator. MWI will be indicated via an indicator message (including a voice mail icon) on the LCD screen. This will be cleared when you retrieve all voice mails or delete them. The MWI service is unsolicited for some servers, so the CP860 IP conference phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the CP860 IP conference phone must enable subscription for MWI.
Advanced Phone Features 4. Enter the period time in the MWI Subscription Period (Seconds) field. 5. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable Subscribe MWI to Voice Mail via web user interface: 1. Click on Account-> Advanced. 2. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 3. Enter the desired voice mail number in the Voice Mail field.
User Guide for the CP860 IP Conference Phone 4. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note MWI subscription is configurable via web user interface only. You connect a PC or mobile device to your IP conference phone so you can use the conference phone’s speaker to stream two-way audio from the PC or mobile device for hands-free conversations.
Advanced Phone Features To connect the PC or mobile audio when there is a call or conference call on your conference phone: 1. Connect the PC or mobile device to the conference phone. The original call or conference call is placed on hold. The PC or mobile audio plays through your conference phone’s speaker. To connect the PC or mobile audio when you are placing a call: 1. Connect the PC or mobile device to the conference phone. The dialing is canceled.
User Guide for the CP860 IP Conference Phone To mute the PC or mobile audio: 1. Press . LED Indicators illuminate solid red. The LCD screen indicates that the audio is on mute. To un-mute the PC or mobile audio: 1. Press again. To create a conference call with the PC or mobile audio, do one of the following: - If you have an active PC or mobile audio, press the Conf soft key, and then place a new call to the other party. Press the Conf soft key again when the party answers the call.
Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your CP860 IP conference phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the phone is plugged into a socket controlled by a switch that is on.
User Guide for the CP860 IP Conference Phone You can also find the MAC address from the phone’s bar code on the back of the phone. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For the installation instructions, refer to Phone Installation on page 10. Why doesn’t the phone ring? Check the ringer volume on the phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle.
Troubleshooting When there is a call is on hold, the phone will play a hold tone every 30 seconds. Play hold tone is enabled by default. Play hold tone and the interval of playing a hold tone are configurable via web user interface only. To configure the call hold tone and call hold tone delay via web user interface: 1. Click on Features->General Information. 2. Select the desired value from the pull-down list of Play Hold Tone. 3. Enter the desired time in the Play Hold Tone Delay field. 4.
User Guide for the CP860 IP Conference Phone 4. Click Confirm to accept the change. You can also contact your system administrator for help. Note If logging into the web user interface of the phone with user credentials, you need to enter the current user password in the Old Password field. User password is configurable via web user interface only. How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP.
Troubleshooting How to reboot the phone? To reboot the phone via web user interface: 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the IP phone. Note Any reboot of the phone may take a few minutes. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: 1. Click on Settings->Configuration. 2. Click Start to begin capturing signal traffic. 3. Recreate the error to be documented in the trace. 4.
User Guide for the CP860 IP Conference Phone system. How to export system log? We may need you to provide the phone configurations to help analyze your problem. In some instance, you may need to import configurations to your phone. To export the system log to a local PC via web user interface: 1. Click on Settings->Configuration. 2. Select 6 from the pull-down list of System Log Level. The default system log level is 3. 3. Click Confirm to accept the change.
Troubleshooting To export the phone configurations via web user interface: 1. Click on Settings->Configuration. 2. Click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Note 1. Click on Settings->Configuration. 2. Click Browse to locate a configuration file from your local system. 3. Click Import to import the configuration file. The file format of configuration file must be *.bin.
User Guide for the CP860 IP Conference Phone 3. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. 4. Click OK to confirm upgrading. How to reset the phone? Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem. You need to note that all customized settings will be overwritten after a reset.
Regulatory Notices Contact your Yealink Authorized Reseller for information on service agreements applicable to your product.
User Guide for the CP860 IP Conference Phone Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under direct sunlight. Keep the device dry and free of dust. Place the device on a stable and level platform. Please do not place heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation.
Regulatory Notices Cleaning Requirements Before cleaning the device, stop using it and disconnect it from the power supply. Use a piece of soft, dry and anti-static cloth to clean the device. Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other perils.
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Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide for the CP860 IP Conference Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +04:30 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 112 Time Zone Name Germany(Berlin) Hungary(Budapest) Italy(Rom
Index A General Settings 21 Getting Started 9 About This Guide v Account Registration 49 Adding Contacts 34 Administrator password 25 Anonymous Call 79 Anonymous Call Rejection 79 Answering Calls 61 Area Code 53 Attaching Stand 10 Audio Settings 28 Auto Answer 63 Auto Redial 64 H Hardware Component Instructions Hotline 56 I Icon Instructions 3 Idle screen 20 Importing/Exporting Contact lists In This Guide v Incoming Intercom Calls 86 Intercom 84 B Backlight 21 Basic Network Settings Blacklist 41 Block
User Guide for the CP860 IP Conference Phone Recent Call In Dialing 62 Recorded Calls Playback 84 Redialing Numbers 62 Registration 19 Regulatory Notices 107 Remote Phone Book 42 Replace Rule 50 Ring Tones 29 S Safety Instructions 107 Search Source List in Dialing Searching for Contacts 37 Service Agreements 107 Setup Wizard 16 System Customizations 46 38 T Time & Date 23 Time Zones 111 Troubleshooting 99 U Using PC or Mobile Device with the Conference Phone 96 V Voice Mail 92 Volume 28 W Warranty vi Web