Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Class B Digital Device or Peripheral Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
About This Guide About This Guide Thank you for choosing the Yealink EXP20 LCD expansion module. EXP20 is designed to expand the functional capability of the SIP-T29G, SIP-T27P and SIP-T27G IP phones. It features a 160*320 graphic LCD screen and 20 physical keys with dual-color LEDs. You can add 20 additional keys via a page switch key, bringing the number of keys up to 40.
Yealink EXP20 User Guide vi
Table of Contents Table of Contents About This Guide ........................................................................... v In This Guide .............................................................................................................................................................. v Summary of Changes ............................................................................................................................................. v Changes for Guide Version 1.1 ............
Yealink EXP20 User Guide Directory ................................................................................................................................................................... 42 Using the Yealink EXP20 LCD Expansion Module ..................... 44 Using the Line Key ................................................................................................................................................ 44 Adjusting the Contrast ................................................
Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the EXP20 LCD expansion module.
Yealink EXP20 User Guide Screws x 4 Screwdriver Quick Start Guide Check the list before installation. If you find anything missing, contact your reseller. Physical Features The main physical features of the EXP20 LCD expansion module are LCD screen, Ext keys, LED indicators, Ext in jack, Ext out jack and power interface. The main physical features of the EXP20 LCD expansion module are described as below: Item 2 ① Ext Keys ② Page Key Description Assign various features to these keys.
Getting Started Item ③ LED Indicators Description Indicate the Ext key status. For more information, refer to LED Instructions on page 3. Shows key feature label, key feature icon and the label of ④ LCD Screen switch key (such as List 1 or List 2) indicating the current page at the top of the LCD screen. ⑤ Ext out Jack Connects the supplied cord to the Ext in jack on the next expansion module. Connects a power adapter to the expansion module.
Yealink EXP20 User Guide 4
Getting Started Installation The EXP20 LCD expansion module applies to Yealink SIP-T29G/T27P/T27G IP phones. To connect the EXP20 to the phone more easily, unplug the phone stand from the IP phone before installation. Up to six expansion modules can be connected to an IP phone. Note To unplug the stand from the IP phone: 1. Unplug the power adapter and Ethernet cable from the IP phone. 2. Unplug the handset attached to the IP phone. 3. Turn the IP phone over and lay it on a non-slip, flat surface.
Yealink EXP20 User Guide Connecting an expansion module on a single host phone is shown as below: 4. Follow the same step (1-3) to add an expansion module.
Getting Started Connect the Ext jack on the host phone and the Ext in jack of the first module using one 5. supplied cord. If you want to connect another module, connect the Ext out jack of the first module and the Ext in jack of the second module using one supplied cord. Connecting two expansion modules on a single host phone is shown as below: Note Power is automatically transferred from the host phone to the expansion module(s) upon connection.
Yealink EXP20 User Guide Configuring the Yealink EXP20 LCD Expansion Module The EXP20 LCD expansion module supports 40 Ext keys. You can access additional 20 keys via the page key. Each key can be assigned a feature using the configuration files, via phone user interface or web user interface. For more information on using the configuration files to assign a feature, refer to Yealink Auto Provisioning Guide. Long press the desired key, the phone LCD screen will enter the setting screen of this key.
Configuring the Yealink EXP20 LCD Expansion Module Hold DND ReCall SMS Record URL Record Multicast Paging Group Listening Private Hold Hot Desking ACD Zero Touch URL Phone Lock Retrieve Park Directory Note Quick access features like intercom and voice mail should be configured on your SIP server in advance to make sure they will work on your phone. Contact your system administrator for more information.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Switch”. The default label of key 21 is “List 2”. 4. Click Confirm to accept the change. Line You can configure an Ext key as the line key. You can press this key to enter the pre-dialing screen when the phone is idle. You can also press this key to place a new call during an active call, and then the original call is placed on hold.
Configuring the Yealink EXP20 LCD Expansion Module 4. Select the desired line to apply this key from the pull-down list of Line. 5. Click Confirm to accept the change. Speed Dial You can configure an Ext key as the speed dial key. Then you can dial out the pre-defined number using the specified line by pressing the speed dial key. To configure an Ext key as the speed dial key: 1. Click on Dsskey->Ext Key. 2. In the desired Ext key field, select Speed Dial from the pull-down list of Type. 3.
Yealink EXP20 User Guide 5. Select the desired line to apply this key from the pull-down list of Line. 6. Click Confirm to accept the change. Busy Lamp Field (BLF) Busy Lamp Field (BLF) allows you to monitor the status changes of a user. You can configure an Ext key as the BLF key, which allows you to monitor the status (idle, ringing or busy) of the pre-defined phone user. You can also pick up the incoming call of the monitored user directly by pressing the BLF key.
Configuring the Yealink EXP20 LCD Expansion Module 6. Enter the BLF pickup code in the Extension field. 7. Click Confirm to accept the change. Voice Mail You can configure an Ext key as the voice mail key. Then you can press the voice mail key when the phone is idle to dial out the pre-defined voice mail access code and follow the voice prompt to listen to voice mails. To configure an Ext key as the voice mail key: 1. Click on Dsskey->Ext Key. 2.
Yealink EXP20 User Guide 5. Select the desired line to apply this key from the pull-down list of Line. 6. Click Confirm to accept the change. Direct Pickup You can configure an Ext key as the direct pickup key. If you press the direct pickup key when the specified phone number receives an incoming call, the incoming call will be answered on your phone. To configure an Ext key as the direct pickup key: 1. Click on Dsskey->Ext Key. 2.
Configuring the Yealink EXP20 LCD Expansion Module 5. Select the desired line to apply this key from the pull-down list of Line. 6. Click Confirm to accept the change. Group Pickup Group pickup allows you to pick up incoming calls within a pre-defined group of phone numbers. You can configure an Ext key as the group pickup key. When any number within the group receives an incoming call, you can press the group pickup key to pick up the incoming call.
Yealink EXP20 User Guide 5. Select the desired line to apply this key from the pull-down list of Line. 6. Click Confirm to accept the change. Call Park The call park feature allows you to park a call at a special extension and then retrieve it on any other phone in the system. You can configure an Ext key as the call park key. Then you can park a call at an extension by pressing the call park key. The call is placed on hold and can be retrieved on another IP phone.
Configuring the Yealink EXP20 LCD Expansion Module 5. Select the desired line to apply this key from the pull-down list of Line. 6. Click Confirm to accept the change. Intercom You can configure an Ext key as the intercom key. You can connect to the operator or the secretary quickly by pressing the intercom key. This feature is especially helpful in an office environment. To configure an Ext key as the intercom key: 1. Click on Dsskey->Ext Key. 2.
Yealink EXP20 User Guide 5. Select the desired line to apply this key from the pull-down list of Line. 6. Click Confirm to accept the change. DTMF You can configure an Ext key as the DTMF key. If you press the DTMF key during an active call, the phone will send the pre-defined DTMF digits. To configure an Ext key as the DTMF key: 1. Click on Dsskey->Ext Key. 2. In the desired Ext key field, select DTMF from the pull-down list of Type. 3. Enter the desired DTMF digits in the Value field (e.g.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “DTMF”. 5. Click Confirm to accept the change. Prefix You can configure an Ext key as the prefix key. If you press the prefix key when the phone is idle, the phone will enter the dialing screen and display the prefix number you specified. You can enter other digits and then dial out. To configure an Ext key as the prefix key: 1.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display “Prefix: ‘the value specified in the Value field’ ” (e.g., Prefix:0592) for SIP-T29G IP phones or “Prefix” for and SIP-T27P/T27G IP phones. 5. Click Confirm to accept the change. Local Group You can configure an Ext key as the local group key. Then you can press the local group key to access the pre-defined contact group in the local directory quickly.
Configuring the Yealink EXP20 LCD Expansion Module 4. Select the desired contact group from the pull-down list of Line. 5. Click Confirm to accept the change. XML Group You can configure an Ext key as the XML group key. If you press the XML group key when the phone is idle, the phone will automatically download the corresponding phonebook from the server and display phonebook entries on the LCD screen of the phone.
Yealink EXP20 User Guide 4. Select the desired XML group from the pull-down list of Line. 5. Click Confirm to accept the change. XML Browser XML browser is a simple browser feature, which is based on XML language and http/https service. Users can use tools such as PHP, JavaScript, etc.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “XML Browser”. 5. Click Confirm to accept the change. LDAP LDAP (Lightweight Directory Access Protocol) is an application protocol for accessing and maintaining information services of the distributed directory over an IP network. The IP phone can be configured to interface with a corporate directory server that supports LDAP.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “LDAP”. 4. Click Confirm to accept the change Conference You can configure an Ext key as the conference key. When you are in a call, you can press the conference key to invite a third party to join a conference. To configure an Ext key as the conference key: 1. Click on Dsskey->Ext Key. 2.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Conference”. 5. Click Confirm to accept the change. Forward You can configure an Ext key as the forward key. When the phone is idle, you can press the forward key to enter the setting screen of the call forward feature.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “FWD”. 5. Click Confirm to accept the change. Transfer You can configure an Ext key as the transfer key. Then you can perform a Blind, Semi-Attended or Attended transfer by pressing the transfer key during a call. To configure an Ext key as the transfer key: 1. Click on Dsskey->Ext Key. 2.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label (“Transfer” for SIP-T29G IP phones; “Tran” for SIP-T27P/T27G IP phones). 5. Click Confirm to accept the change. Hold You can configure an Ext key as the hold key. Then you can place a call on hold or retrieve a held call by pressing the hold key. To configure an Ext key as the hold key: 1. Click on Dsskey->Ext Key. 2.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Hold”. 4. Click Confirm to accept the change. DND You can configure an Ext key as the DND key. If the DND key mode is configured to “phone”, press the DND key when the phone is idle to activate or deactivate DND on a per-line basis. If the DND key mode is configured to “custom”, press the DND key when the phone is idle to enter the DND setting screen.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “DND”. 4. Click Confirm to accept the change. ReCall You can configure an Ext key as the recall key. When the phone is idle, you can place a call back to the caller of the last incoming call by pressing the recall key. To configure an Ext key as the recall key: 1. Click on Dsskey->Ext Key. 2.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “ReCall”. 4. Click Confirm to accept the change. SMS You can configure an Ext key as the SMS key. Then you can access the text message screen more quickly and easily by pressing the SMS key. To configure an Ext key as the SMS key: 30 1. Click on Dsskey->Ext Key. 2. In the desired Ext key field, select SMS from the pull-down list of Type. 3.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “SMS”. 4. Click Confirm to accept the change. Record Call recording allows users to record calls. Normally, there are 2 main methods to trigger a recording on a certain server. We call them record and URL record. Record is for the phone to send the server a SIP INFO message containing a specific header.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Record”. 4. Click Confirm to accept the change. URL Record You can configure an Ext key as the URL record key. Then you can record calls using the URL record method by pressing the URL record key. To configure an Ext key as the URL record key: 32 1. Click on Dsskey->Ext Key. 2. In the desired Ext key field, select URL Record from the pull-down list of Type. 3.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “URL Record”. 5. Click Confirm to accept the change. Multicast Paging Multicast paging feature allows you to quickly and easily announce time sensitive announcements to people within the multicast group.
Yealink EXP20 User Guide The valid channel ranges from 0 to 30. 6. Click Confirm to accept the change. Group Listening You can configure an Ext key as the group listening key. Then you can activate the Speakerphone mode and Handset/Headset mode at the same time by pressing the group listening key. It is suitable for the group conversation which has more than one person at one side. You are able to speak and listen using the handset/headset; meanwhile the others nearby can only listen using the speaker.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Group Listening”. 4. Click Confirm to accept the change. Private Hold You can configure an Ext key as the private hold key. Then you can private hold a shared call by pressing the Private hold key when using Shared Call Appearance. To configure an Ext key as the private hold key: 1. Click on Dsskey->Ext Key. 2.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Private Hold”. 4. Click Confirm to accept the change. Hot Desking Hot Desking is regularly used in places where not all employees are in the office at the same time, or not in the office for a very long time, which means actual personal offices would be often vacant, consuming valuable space and resources.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Hot Desking”. 8. Click Confirm to accept the change. ACD ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “ACD”. 4. Click Confirm to accept the change. Zero Touch You can configure an Ext key as the zero touch key. Then you can configure auto provisioning and network settings quickly by pressing the zero touch key when the phone is idle. To configure an Ext key as the zero touch key: 38 1. Click on Dsskey->Ext Key. 2.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Zero Touch”. 4. Click Confirm to accept the change. URL You can configure an Ext key as the URL key. If you press the URL key when the phone is idle, the phone will send HTTP requests to a web server. To configure an Ext key as the URL key: 1. Click on Dsskey->Ext Key. 2.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “URL”. 5. Click Confirm to accept the change. Phone Lock You can configure an Ext key as the phone lock key. After you enable the phone lock feature, you can press the phone lock key to immediately lock your phone instead of long pressing the pound key. To configure an Ext key as the phone lock key: 40 1. Click on Dsskey->Ext Key. 2.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Phone Lock”. 4. Click Confirm to accept the change. Retrieve Park You can configure an Ext key as the retrieve park key. You can press the retrieve park key to retrieve a parked call. To configure an Ext key as the retrieve park key: 1. Click on Dsskey->Ext Key. 2.
Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Directory”. 4. Click Confirm to accept the change. Directory You can configure an Ext key as the directory key. You can press the directory key to quickly access the local directory, call history, LDAP and remote phonebook. To configure an Ext key as the directory key: 42 5. Click on Dsskey->Ext Key. 6.
Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Directory”. 8. Click Confirm to accept the change.
Yealink EXP20 User Guide Using the Yealink EXP20 LCD Expansion Module The use of Ext keys on the EXP20 LCD expansion module and DSS keys on the host phone are almost the same. For more information on using DSS keys on the host phone, refer to the DSS keys section of Yealink phone-specific user guide. This chapter provides you the following operating instructions for the EXP20 LCD expansion module.
Using the Yealink EXP20 LCD Expansion Module To answer a call using the line key: 1. Press the line key with the fast flashing green LED indicator on the EXP20 LCD expansion module. The line configured on the phone takes precedence over that configured on the expansion module. Only if the line configured on the phone is being used, the LED indicator of the line key corresponding to this line on the expansion module will fast flash green when this line receives a new incoming call.
Yealink EXP20 User Guide phone-specific user guide. Adjusting the Backlight You can adjust the backlight on the LCD screen of the EXP20 LCD expansion module via the host phone. The backlight on the LCD screen of the EXP20 LCD expansion module is synchronized with that of the host phone. Backlight has three options: Backlight Active Level: The intensity of the LCD screen when the phone is activity. You can choose a value to represent the intensity.
Using the Yealink EXP20 LCD Expansion Module phone. For more information on adjusting the backlight on the phone, refer to the Backlight section of Yealink phone-specific user guide. Using the Busy Lamp Field The busy lamp field (BLF) feature allows you to monitor the status change of users through BLF LED indicators. For example, you can configure a BLF key on the connected EXP20 LCD expansion module to monitor the status of a friend’s line (busy or idle).
Yealink EXP20 User Guide The LCD screen prompts “Welcome Initializing…Please wait”. The host phone and the EXP20 LCD expansion module will be reset to factory settings successfully after startup. Note 48 Reset of the EXP20 LCD expansion module can lead to resetting the host phone. And then all custom settings on the host phone and the EXP20 LCD expansion module will be overwritten after resetting.
Using the Yealink EXP20 LCD Expansion Module 49
Yealink EXP20 User Guide Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your EXP20. If you require additional information or assistance with your EXP20, contact your system administrator. Why is the EXP20 LCD screen blank? Ensure that the Ext in/out jacks on the EXP20 LCD expansion module are properly plugged using the supplied connecting cord. For more information, refer to Installation on page 5.