Copyright © 2014 YEALINK NETWORK TECHNOLOGY Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Yealink SIP-T23(P/G) firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the SIP-T23(P/G) IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. The difference among the SIP-T23, T23P and T23G IP phones is that SIP-T23P and SIP-T23G support PoE, while SIP-T23 does not, and only SIP-T23G supports kilomega network interface. This guide provides everything you need to quickly use your new phone.
User Guide for the SIP-T23/T23P/T23G IP Phone vi
Table of Contents About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Table of Contents ..................................................................... vii Overview .................................................................................. 1 Hardware Component Instructions ..............................................
User Guide for the SIP-T23/T23P/T23G IP Phone Directory........................................................................................................................... 29 Local Directory ................................................................................................................ 30 Blacklist ............................................................................................................................ 41 Remote Phone Book .........................................
Table of Contents Hot Desking ...................................................................................................................... 106 Intercom ............................................................................................................................ 108 Outgoing Intercom Calls .............................................................................................. 108 Incoming Intercom Calls .........................................................................
Overview This chapter provides the overview of the SIP-T23(P/G) IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T23(P/G) IP phone are the LCD screen and the keypad.
User Guide for the SIP-T23/T23P/T23G IP Phone Hardware component instructions of the SIP-T23(P/G) IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date ② Power Indicator LED ③ Line Keys ④ Soft Keys Indicates phone power status
Overview Icons appearing on the LCD screen are described in the following table: Icon Description Network is unavailable Private line registers successfully Register failed/Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forwarded/Forwarded Calls Ca
User Guide for the SIP-T23/T23P/T23G IP Phone Icon Description Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red (300ms) The phone is ringing. Slow flashing red The phone receives a text message or voice mail. The phone is powered off. The phone is idle. Off The phone is busy.
Overview Line key LED (configured as a BLF key or BLF List key) LED Status Description Solid green The monitored user is idle. Fast flashing red (200ms) The monitored user receives an incoming call. The monitored user is dialing. Solid red The monitored user is talking. The monitored user’s conversation is placed on hold. Slow flashing red (1s) Off Note The call is parked against the monitored user’s phone number. The monitored user does not exist. The above introduces the default LED status.
User Guide for the SIP-T23/T23P/T23G IP Phone phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of a web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive).
Overview Options Phone User Interface --Call Forward √ --Call Transfer √ --Call Waiting √ Web User Interface --Conference --Call Park √ --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ Advanced Phone Features --Busy Lamp Field (BLF) √ --BLF List --Call Recording √ --Hot Desking √ --Intercom √ √ --Multicast Paging --Music on Hold --Automatic Call Distribution (ACD) √ --Messages √ SIP Account --User Options --Activation √ --Label √ --Display Name √ --Registe
User Guide for the SIP-T23/T23P/T23G IP Phone The following table shows documentations available for the SIP-T23(P/G) IP phone.
Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T23(P/G) IP phone. Topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T23/T23P/T23G IP Phone Phone Stand Power Adapter (Optional) Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone: 1) Attach the stand 2) Connect the handset and optional headset 3) Connect the network and power 1) Attach the stand 2) Note a) Desk Mount Method: b) Wall Mount Method: Connect the handset and optional headset A headset is not included in the packaging contents. Contact your system administrator for more information.
User Guide for the SIP-T23/T23P/T23G IP Phone Note AC power Power over Ethernet (PoE) PoE is not applicable to the SIP-T23 IP phone. A power adapter should be purchased separately to power it on. AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2.
Getting Started After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Welcome Initializing… please wait” during this process. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
User Guide for the SIP-T23/T23P/T23G IP Phone To view the phone status via web user interface: 1. Open a web browser on your computer. 2. Enter the IP address in the browser’s address bar, and then press Enter. 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Confirm to login. The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
Getting Started 2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv4 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. Make sure that the IP address mode is configured as IPv4 or IPv4 & IPv6. 2. Press to select IPv4 and press the Enter soft key. 3.
User Guide for the SIP-T23/T23P/T23G IP Phone If you are using an xDSL modem for IPv4 network connection, you can connect your phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. To configure PPPoE via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. Note 2.
Customizing Your Phone You can customize your SIP-T23(P/G) IP phone by personally configuring certain settings, for example, backlight, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T23/T23P/T23G IP Phone You can configure the backlight status on the LCD screen from the following options: Always On: Backlight is on permanently. 15, 30, 60, 120, 300, 600 or 1800: Backlight is turned off when the phone is inactive after the designated time (in seconds). To configure the backlight via phone user interface: 1. Press Menu->Settings->Basic Settings->Display>BackLight. 2.
Customizing Your Phone user interface respectively. To change the language for the phone user interface: 1. Press Menu->Settings->Basic Settings->Language. 2. Press 3. Press the Save soft key to accept the change. or to select the desired language. Text displayed on the LCD screen will change to the selected language. To change the language for the web user interface: 1. Click on Settings->Preference. 2. Select the desired language from the pull-down list of Language. 3.
User Guide for the SIP-T23/T23P/T23G IP Phone To configure the SNTP settings via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings. 2. Press or , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is "+8 China(Beijing)". 3. Enter the domain names or IP addresses in the NTP Server 1 and NTP Server 2 fields respectively. 4.
Customizing Your Phone To configure the time and date format via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. 2. Press or , or the Switch soft key to select the desired time format from the Hour Clock field. 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. There are 7 available date formats.
User Guide for the SIP-T23/T23P/T23G IP Phone To change the administrator password via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Set Password. 2. Enter the old password in the Current PWD field. 3. Enter the new password in the New PWD field. 4. Re-enter the new password in the Confirm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone Menu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked. Function Keys: The function keys are locked. You cannot use the MESSAGE, RD, TRAN, OK, X, navigation keys, soft keys and line keys until unlocked. All Keys: All keys are locked except the volume key.
User Guide for the SIP-T23/T23P/T23G IP Phone The LCD screen prompts “Keypad locked.” and displays the icon . You can specify the interval (in seconds) to automatically lock the keypad instead of long pressing . To configure the interval of automatic keypad lock via web user interface: Note 1. Click on Features->Phone Lock. 2. Enter the desired interval in the Phone Lock Time Out (0~3600s) field. 3. Click Confirm to accept the change.
Customizing Your Phone To change the phone unlock PIN via phone user interface: 1. Press Menu->Settings->Basic Settings (default password: admin) ->Phone Unlock PIN. Note 2. Enter the old PIN in the Current PIN field. 3. Enter the new PIN in the New PIN field. 4. Re-enter the new password in the Confirm PIN field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. The unlock PIN length must be within 15 digits. To unlock the keypad via phone user interface: 1.
User Guide for the SIP-T23/T23P/T23G IP Phone 2. Press or , or the Switch soft key to select Disabled from Lock Enable field. 3. Press the Save soft key to accept the change. Keypad lock is configurable via web user interface at the path Features->Phone Lock. You can press the Volume key to adjust the ringer volume when the phone is idle. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use.
Customizing Your Phone Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s. To select a ring tone for the phone via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->Ring Tones->Common. 2. Press 3. Press the Save soft key to accept the change or the Back soft key to cancel. or to select the desired ring tone.
User Guide for the SIP-T23/T23P/T23G IP Phone If Common is selected, this account will use the ring tone selected for the phone. Refer to the above instruction. 5. Note Click Confirm to accept the change. The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding Contacts).
Customizing Your Phone 3. Note Click Upload to upload the file. All custom ring tone files must be no greater than 100KB. Custom ring tones for your phone can be uploaded via web user interface only. This section provides the operating instructions for managing contacts. Topics include: Directory Local Directory Blacklist Remote Phone Book Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP.
User Guide for the SIP-T23/T23P/T23G IP Phone The LCD screen will display the list(s) in the adjusted order. 6. Note Click Confirm to accept the change. Directory is configurable via web user interface only. To view the directory via phone user interface: 1. Press the Dir soft key when the phone is idle. The LCD screen displays the list(s) in the directory. If there is only one list in the directory, press the Dir soft key to enter this list directly.
Customizing Your Phone add new groups and contacts, edit, delete or search for a contact, or simply dial a contact number from the local directory. To add a group to the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Press the AddGroup soft key. 3.
User Guide for the SIP-T23/T23P/T23G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Press or 3. Press the Option soft key, and then select Detail from the prompt list. 4. Press 5. Press the Save soft key to accept change or the Back soft key to cancel. or to select the desired group (e.g., Test).
Customizing Your Phone The LCD screen prompts “Delete selected group?”. 4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all groups by pressing the Option soft key and then select Delete All. For more information, refer to the above steps.
User Guide for the SIP-T23/T23P/T23G IP Phone 4. Enter the name and the office, mobile or other numbers in the corresponding fields. 5. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the local directory. 6. Press or , or the Switch soft key to select the desired ring tone from the Ring field.
Customizing Your Phone enter the remote phone book. 2. Press or to select the desired contact. 3. Press the Option soft key, and then select Add to Contacts from the prompt list. 4. Press the Save soft key to save the contact in the local directory. If the contact already exists in the local directory, the LCD screen will prompt “Overwrite the original contact?”. Press the OK soft key to overwrite the original contact in the local directory or the Cancel soft key to cancel.
User Guide for the SIP-T23/T23P/T23G IP Phone To delete a contact from the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Press the Enter soft key. If the groups have been added to the local directory, select the desired group and then press the Enter soft key. 3.
Customizing Your Phone If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Press the Enter soft key. If the groups have been added to the local directory, select the desired group and then press the Enter soft key. 3. Press or to select the desired contact. 4. Do one of the following: - If only one number for the contact is stored in the local directory, press the Send soft key to dial out the number.
User Guide for the SIP-T23/T23P/T23G IP Phone appear on the LCD screen. You can dial from the result list. You can search for a contact in your desired lists when the phone is in the dialing screen. The lists may contain Local Directory, History, Remote Phone Book and LDAP. To configure search source list in dialing via web user interface: 1. Click on Directory->Setting. 2. In the Search Source List In Dialing block, select the desired list from the Disabled column and then click .
Customizing Your Phone The contacts in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen. You can press or to scroll to the desired contact and then place a call to the contact. You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web user interface. To import an XML contact list file via web user interface: 1. Click on Directory->Local Directory. 2.
User Guide for the SIP-T23/T23P/T23G IP Phone To import a CSV contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.csv) from your local system. 3. (Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file. 4. Click Import CSV to import the contact list. 5. (Optional.
Customizing Your Phone The built-in phone directory can store names and phone numbers for a blacklist. You can store up to 30 contacts, add, edit, delete or search for a contact in the blacklist directory, and even call a contact from the blacklist directory. Incoming calls from blacklist directory contacts will be rejected automatically. To add a contact to the blacklist manually: 1. Press Menu->Directory->Blacklist. 2. Press the Add soft key. 3.
User Guide for the SIP-T23/T23P/T23G IP Phone The LCD screen prompts "Move selected to blacklist?". 5. Press the OK soft key to confirm the setting. For operating instructions on adding, editing, deleting, placing calls to and/or searching for contacts in the blacklist, refer to the operating instructions of Local Directory on page 30. You can access your remote phone book through your phone.
Customizing Your Phone To access your remote phone book via phone user interface: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to enter the remote phone book. 2. Press or to select the desired remote group, and then press the Enter soft key. The phone then connects to the remote phone book and proceeds to load it. The contacts in the remote phone book are displayed on the LCD screen. 3.
User Guide for the SIP-T23/T23P/T23G IP Phone 3. Select the desired contact in the remote phone book. 4. Press the Send soft key. In addition, you can enable the phone to present the caller identify stored in the remote phone book when receiving a call. To enable the presentation of caller identify stored in a remote phone book via web user interface: 1. Click on Directory->Remote Phone Book. 2. Select Enabled from the pull-down list of Incoming/Outgoing Call lookup. 3.
Customizing Your Phone To disable history record via phone user interface: 1. Press Menu->Features->History Setting. 2. Press or , or the Switch soft key to select Disable from the History Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To view call history: 1. Press the History soft key. The LCD screen displays All Calls list. 2. Press or to switch between All Calls, Missed Calls ,Placed Calls, Received Calls, and Forwarded Calls. 3.
User Guide for the SIP-T23/T23P/T23G IP Phone To delete an entry from the call history list: 1. Press the History soft key. 2. Press or to switch between All Calls, Missed Calls ,Placed Calls, Received Calls, and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list: 1. Press the History soft key. 2. Press or to switch between All Calls, Missed Calls, Placed Calls, Received Calls, and Forwarded Calls. 3.
Customizing Your Phone Note 2. Select Custom Logo from the pull-down list of Use Logo. 3. Click Browse to select the logo file from your local system. 4. Click Upload to upload the file. 5. Click Confirm to accept the change. The logo file format must be *.dob, contact your system administrator for more information. A custom logo can be uploaded via web user interface only. Physically connect your headset and activate the headset mode for use.
User Guide for the SIP-T23/T23P/T23G IP Phone To deactivate the headset: 1. Press again on the phone. The headset icon disappears from the idle screen when the headset mode is deactivated. You can use headset in priority when enabling headset prior. This feature is especially useful for permanent or full-time headset users. To enable headset prior via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3.
Customizing Your Phone You can use two headsets when enabling dual headset. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone connects to a call, the headset connected to the headset jack will have full-duplex capabilities, while the one connected to the handset jack will only be able to listen. To enable dual headset via web user interface: Note 1. Click on Features->General Information. 2.
User Guide for the SIP-T23/T23P/T23G IP Phone To configure a line key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired line key, and then press the Enter soft key. 3. Select the desired key type from the Type field. 4. (Optional.) Select the desired key event from the Key Type field. 5. (Optional.) Select the desired account from the Account ID field. 6. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 7. (Optional.
Customizing Your Phone Dir For more information, contact your system administrator. Speed Dial You can use this key feature to speed up dialing numbers frequently used or hard to remember. Dependencies: Type (Speed Dial) Value (the number you want to dial out) Label (key label displayed on the touch screen) Account ID (the account this feature will be applied to) Usage: Press the DSS key to dial out the number specified in the Value field, using the account selected from the Account ID field.
User Guide for the SIP-T23/T23P/T23G IP Phone Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF. Dependencies: Type (Key Event) Key Type (DTMF) Value (DTMF sequence) Usage: Press the DSS key during an active call to send the key sequence specified in the Value field.
Customizing Your Phone Usage: Press the DSS key to access the remote group specified in the Phone Book Name field. XML Browser You can use this key feature to quickly access a XML browser. The XML browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
User Guide for the SIP-T23/T23P/T23G IP Phone Value (the number you want to forward to) Usage: Press the DSS key to forward an incoming call to the number specified in the Value field. Note If the Value field is left blank, the DSS key performs the same function as the Fwd soft key when receiving an incoming call. Tran When there is an active call on the phone, you can use this key feature to handle the call differently depending on the transfer mode assigned to the DSS key.
Customizing Your Phone DND You can use this key feature to activate or deactivate DND. You can also use this key feature to access the custom DND screen. For more information, refer to Do Not Disturb (DND) on page 77. Dependencies: Type (Key Event) Key Type (DND) Usage: When the DND is in phone mode: 1. Press the DSS key to activate DND. 2. Press the DSS key again to deactivate DND. When the DND is in custom mode: Note 1. Press the DSS key to access the custom DND screen. 2.
User Guide for the SIP-T23/T23P/T23G IP Phone Usage: 1. During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/ headset, while other people at your side can only listen through the speaker at the same time. 2. Press the DSS key again to deactivate the group listening mode. Zero Touch You can use this key feature to quickly configure auto provision and network parameters. Dependencies: Type (Key Event) Key Type (Zero Touch) Usage: 1.
Customizing Your Phone 2. Customize specific features for these keys. 3. Click Confirm to accept the change. You can click Reset to default to reset custom settings to defaults. Note Programmable keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T23(P/G) IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account. To register an account via phone user interface: 1.
User Guide for the SIP-T23/T23P/T23G IP Phone 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can repeat steps 2 to 5 to register more accounts. To disable an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disable from the Active Line field to disable the account. 4.
Customizing Your Phone Area Code Block Out The basic expression syntax you need to know: The dot ”.” can be used as a placeholder or multiple placeholders for any . character. Example: “12.” would match “123”, “1234”, “12345”, "12abc", etc. x An “x” can be used as a placeholder for any character. Example: “12x” would match “121”, “122”, “123”, "12a", etc. The square brackets “[]”can be used as a placeholder for a single character [] which matches any of a set of characters.
User Guide for the SIP-T23/T23P/T23G IP Phone 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number “00” using the keypad and then press the Send soft key, the phone will dial out “123456” instead. Note The valid values for the Account field can be one or more digits among 1, 2 and 3. Each digit must be separated by a comma.
Customizing Your Phone You can configure one or more dial-now rules (up to 100) on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as “1xx”, any entered three-digit string beginning with 1 will then be dialed out automatically on the phone. To add a dial-now rule via web user interface: 1. Click on Settings->Dial Plan->Dial-now. 2. Enter the desired value (e.g., 123) in the Rule field. 3.
User Guide for the SIP-T23/T23P/T23G IP Phone 2. Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. 3. Click Confirm to accept the change. Note Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary when dialing a phone number outside the code area.
Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 59. 4. Note Click Confirm to accept the change. The default values of minimum and maximum length are 1 and 15 respectively. Area code is configurable via web user interface only. You can block specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt “Forbidden Number”.
User Guide for the SIP-T23/T23P/T23G IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 59. 4. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.
Customizing Your Phone For multiple numbers, enter a comma between every two emergency numbers. The default emergency numbers are 112, 911 and 110. 3. Note Click Confirm to accept the change. Emergency number is configurable via web user interface only. You can enable live dialpad on the SIP-T23(P/G) IP phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key.
User Guide for the SIP-T23/T23P/T23G IP Phone The default delay time is 4s. 4. Note Click Confirm to accept the change. Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone key or pressing a line key. You can also configure a delay, where the phone will dial out the hotline number automatically after the designated period of time. To configure hotline number via phone user interface: 1.
Basic Call Features The SIP-T23(P/G) IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T23(P/G)IP phone.
User Guide for the SIP-T23/T23P/T23G IP Phone Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 29 and Call History Management on page 44.
Basic Call Features To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press Note , , or the Send soft key.
User Guide for the SIP-T23/T23P/T23G IP Phone Answering When Not in Another Call Call duration and destination will always appear on the LCD screen for the active call. To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and headset mode deactivated, press the Answer soft key.
Basic Call Features Note If you are using the speakerphone, press or the EndCall soft key. To end a call placed on hold, you can press the EndCall soft key to end the call directly, or press the Resume soft key to resume the call before ending it. To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1. Press 2. Press press when the phone is idle.
User Guide for the SIP-T23/T23P/T23G IP Phone 3. Note Click Confirm to accept the change. Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is in the pre-dialing screen: 1. Pick up the handset, press the speakerphone or press the line key. The LCD screen displays the placed calls list. You can use auto answer to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis.
Basic Call Features Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone. You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1. Press Menu->Features->Auto Redial. 2. Press 3.
User Guide for the SIP-T23/T23P/T23G IP Phone 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle. You can use call completion to notify the caller who failed to reach a desired party when the party becomes available to receive a call.
Basic Call Features 1. Press the OK soft key, the phone returns to the idle screen and call completion is activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 2. Note Press the OK soft key to redial the number. Call completion is not available on all servers. For more information, contact your system administrator. You can press a call return key to place a call back to the last incoming call.
User Guide for the SIP-T23/T23P/T23G IP Phone To mute a call: 1. Press during an active call. The LCD screen indicates that the call is now muted. To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold. When you place a call on hold, your IP PBX may play music to the other party while waiting. To place a call on hold: 1.
Basic Call Features A numbered prompt appears on the LCD screen, for example “2/3”, indicating that this is the second call out of three calls. If multiple calls are placed on hold on more than one line key, you can view call details by pressing the corresponding line key, and then press the Resume soft key to retrieve the call. You can use DND to reject incoming calls automatically on the phone.
User Guide for the SIP-T23/T23P/T23G IP Phone Note 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon on the idle screen indicates that DND is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls) will appear on the LCD screen.
Basic Call Features The LCD screen displays a list of the accounts on the phone. 2. Press or to select the desired account,then press the Enter soft key. 3. Press or soft key to select Enable in DND Enables field. 4. Press the Save soft key to accept the change. The to icon appears on the idle screen and the associated line icon changes .
User Guide for the SIP-T23/T23P/T23G IP Phone 2. Press the All On soft key to activate DND for all accounts. 3. Press the Save soft key to accept the change. The icon appears on the idle screen and all line icons change to . Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls) will prompt on the LCD screen. To configure the DND authorized numbers via web user interface: 1. Click on Features->Forward & DND. 2.
Basic Call Features You can configure your phone to forward incoming calls to another party through static forwarding. You can also forward calls while your phone is ringing; refer to dynamic forwarding. Static Forwarding Three types of static forwarding: Always Forward: Incoming calls are immediately forwarded. Busy Forward: Incoming calls are immediately forwarded if the phone is busy. No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
User Guide for the SIP-T23/T23P/T23G IP Phone To enable call forward in phone mode: 1. 2. Press Menu->Features->Call Forward. Press or to select the desired forwarding type, and then press the Enter soft key. 3. Depending on your selection: a.) If you select Always Forward: 1) Press or , or the Switch soft key to select Enable from the Always Forward field. 2) Enter the destination number you want to forward incoming calls to in the Forward to field. 3) (Optional.
Basic Call Features On Code and Off Code field. Busy forward on code/ off code is used to activate/deactivate the server-side always forward feature when the user enables/ disables busy forward feature on the phone. c.) If you select No Answer Forward: 1) Press or , or the Switch soft key to select Enable from the No Answer Forward field. 2) Enter the destination number you want to forward unanswered incoming calls to in the Forward to field.
User Guide for the SIP-T23/T23P/T23G IP Phone 1) Press or , or the Switch soft key to select Enable from the Always field. 2) Enter the destination number you want to forward incoming calls to in the Forward to field. 3) (Optional.) Enter the always forward on code and off code respectively in the On Code and Off Code field. Always forward on code/ off code is used to activate/deactivate the server-side always forward feature when the user enables/ disables always forward feature for this account.
Basic Call Features You can also enable busy forward for all accounts. After busy forward was enabled for a specific account, do the following: 1) Press or to select the Busy field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to All Lines?”. 3) c.) Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select No Answer Forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enable from the No Answer field.
User Guide for the SIP-T23/T23P/T23G IP Phone 3) 5. Press the OK soft key to accept the change or the Cancel soft key to cancel. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the idle screen and the associate line icon changes to . Call forward is configurable via web user interface at the path Features->Forward & DND. Note You can also enter the SIP URL or IP address in the Forward to field.
Basic Call Features 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Send soft key. The incoming call is forwarded. The LCD screen prompts a call forward message. Note When the phone forwards a call, the forward call prompt window will pop up by default, if you want to disable the feature, contact your system administrator for more information.
User Guide for the SIP-T23/T23P/T23G IP Phone group and search for the contact (Directory and remote phone book should be configured in advance. Refer to Directory on page 29 and Remote Phone Book on page 42 for more information.). 3. Press the Send soft key, 4. Press or to dial out. or the Tran soft key to complete the transfer when receiving the ringback. To perform an attended transfer: 1. Press or the Tran soft key during a call. 2.
Basic Call Features To configure call waiting via phone user interface: 1. Press Menu->Features->Call Waiting. 2. Press or , or the Switch soft key to select Enable from the Call Waiting or , or the Switch soft key to select Enable from the Play Tone field. field. 3. Press 4. Press the Save soft key to accept the change or the Back soft key to cancel. 5. (Optional.)Enter the call waiting on code and off code respectively in the On Code and Off Code field.
User Guide for the SIP-T23/T23P/T23G IP Phone 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press the Conf soft key again to join all parties in the conference. To join two calls in a conference: 1. Place two calls using two different accounts on the phone (for example, place the first call using account 1, and then place the second call using account 2). 2.
Basic Call Features To use this feature, contact your system administrator for the network conference URI in advance. To configure network conference via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select Network Conference from the pull-down list of Conference Type. 5. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. 6. Click Confirm to accept the change.
User Guide for the SIP-T23/T23P/T23G IP Phone 8. Repeat steps 5 to 7 until you have added all intended parties. The procedures to set up a network conference call for specific servers may be different from introduced above. Contact your system administrator for more information. You can use call park to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room).
Basic Call Features parked call. The system establishes call between phone C and B. Note The call park code and call park retrieve code are predefined on the system server. Contact your system administrator for more information. If the parked call is not retrieved within a period of time assigned by the system, the phone performing call park will receive a call back. You can use call pickup to answer someone else’s incoming call on your phone.
User Guide for the SIP-T23/T23P/T23G IP Phone 2. Select Enabled from the pull-down list of Directed Call Pickup. 3. Click Confirm to accept the change. To configure the directed call pickup code on a global basis via web user interface: 1. Click on Features->Call Pickup. 2. Enter the directed call pickup code in the Directed Call Pickup Code field. 3. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 94 1.
Basic Call Features 4. Enter the directed call pickup code in the Directed Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call directly: 1. Pick up the handset and press the more soft key.. The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3. Enter the phone number which is receiving an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone.
User Guide for the SIP-T23/T23P/T23G IP Phone Group Call Pickup To enable group call pickup via web user interface: 1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Group Call Pickup. 3. Click Confirm to accept the change. To configure the group call pickup code on a global basis via web user interface: 96 1. Click on Features->Call Pickup. 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm to accept the change.
Basic Call Features To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset. The GPickup soft key appears on the LCD screen. 2.
User Guide for the SIP-T23/T23P/T23G IP Phone You can also configure a DSS key as a group pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the group pickup key directly. Note The directed call pickup code and group call pickup code are predefined on the system server. Contact your system administrator for more information. The call pickup code configured on a per-line basis takes precedence over that configured on a global basis.
Basic Call Features To place an anonymous call: 1. Using the specific line on the phone to place a call to phone B. The LCD screen of phone B prompts an incoming call from anonymity. You can use anonymous call rejection to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from being displayed. Anonymous call rejection is configurable on a per-line basis.
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Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T23(P/G) IP phone. Topics include: Busy Lamp Field (BLF) BLF List Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. You can use BLF to monitor a specific line for status changes on the phone.
User Guide for the SIP-T23/T23P/T23G IP Phone 3. Press or , or the Switch soft key to select BLF from the Type field. 4. Press or , or the Switch soft key to select the desired account from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the phone number or extension you want to monitor in the Value field. 7. (Optional.) Enter the pickup code in the Extension field. 8.
Advanced Phone Features 4. Note Click Confirm to accept the change. Visual and audio alert features are configurable via web user interface only. When the monitored line receives an incoming call, the following occurs on your phone: The phone plays a warning tone (if enabled). The BLF key LED flashes red. The caller ID appears on the LCD screen (if enabled). In the following figure, the LCD screen shows an incoming call from 1002 on the monitored line.
User Guide for the SIP-T23/T23P/T23G IP Phone When the monitored user receives an incoming call, press the BLF list key to pick up the call directly. Before picking up an incoming call, ensure that the directed pickup code has been configured in advance. When there is a conversation on the monitored user, press the BLF list key to barge in and set up a conference call. Before barging in an active call, ensure that the barge-in code has been configured in advance.
Advanced Phone Features Two ways of call recording: Record: The phone sends SIP INFO message containing a specific header “Record: on/off” to trigger a recording. URL Record: The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. Note Call record is not available on all servers. Contact your system administrator for more information. To configure a record key via phone user interface: 1. Press Menu->Features->DSS Keys. 2.
User Guide for the SIP-T23/T23P/T23G IP Phone The record and URL record keys control the recording function, and are available: During an active call When calls are on hold or mute During a blind or attended transfer During a conference call When the phone prompts you to answer an incoming call The record and URL record keys are not available when: There are no connected calls on your phone You place a new call To record a call: 1.
Advanced Phone Features means that actual personal offices would be often vacant, consuming valuable space and resources. You can use hot desking on the SIP-T23(P/G) IP phone to log out of existing accounts and then log into a new account, that is, many users can share the phone resource at different times. To use this feature, you need to configure a hot desking key in advance. Note Hot desking is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T23/T23P/T23G IP Phone The login wizard will be displayed as below: 3. Enter the desired values in the User Name and Password fields respectively. Contact your system administrator for more information. 4. Press the Save soft key to login or Cancel soft key to cancel. Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
Advanced Phone Features Intercom key is configurable via web user interface at the path DSSKey->Line key. To place an intercom call: 1. Press the intercom key when the phone is idle. The phone is automatically connected to the extension specified in the Value field. 2. Press the intercom key again or the EndCall soft key to end the intercom call. The SIP-T23(P/G) IP phone supports automatically to answer an incoming intercom call by default.
User Guide for the SIP-T23/T23P/T23G IP Phone Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Intercom Allow is enabled, the phone will automatically answer an incoming intercom call. If Intercom Allow is disabled, the phone will reject incoming intercom calls and send a busy message to the caller. Intercom Allow is enabled by default. Note Your administrator can set a delay time before the phone automatically answers intercom calls.
Advanced Phone Features To configure a multicast paging key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Multicast Paging from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the multicast IP address and port (e.g., 224.5.6.20:10008) in the Value field.
User Guide for the SIP-T23/T23P/T23G IP Phone To configure paging list via phone user interface: 1. Press the paging list key when the phone is idle. 2. Press or to select a desired paging group. The default tag is (Empty) if it is not configured before. 3. Press the Option soft key. 4. Press the Edit soft key. 5. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 6.
Advanced Phone Features The default codec is G722. 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen prompts "HD" to indicate that it is providing high definition voice. Default codec for multicast paging is configurable via web user interface only. To send RTP stream via a multicast paging key: 1. Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port).
User Guide for the SIP-T23/T23P/T23G IP Phone 3. Note Press the EndCall soft key to cancel the multicast RTP session. Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold. To send RTP stream via a paging list key: 1. Press the paging list key when the phone is idle. 2. Press or 3. Press or the Paging soft key to send RTP. 4.
Advanced Phone Features place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls. To configure multicast listening addresses via web user interface: 1. Click on Directory->Multicast IP. 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Paging Priority Active. 4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.
User Guide for the SIP-T23/T23P/T23G IP Phone immediately plays audio from some source located anywhere (LAN, Internet) to the held party. Contact your system administrator for the SIP URI. To configure music on hold server via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 5. Click Confirm to accept the change.
Advanced Phone Features To configure an ACD key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. or , or the Switch soft key to select ACD from the Type field. ACD key is configurable via web user interface at the path DSSKey->Line Key. To log into the ACD system: 1.
User Guide for the SIP-T23/T23P/T23G IP Phone After configuring an ACD key, you can press the ACD key to log into the ACD system. After logging in, you are ready to receive calls from the ACD system. You can press the ACD key to show your current ACD user status. You can press the Avail/Unavail soft key to change your ACD user status. ACD user status synchronizes on both IP phone and ACD system.
Advanced Phone Features To read a text message: 1. Press Menu->Message->Text Message->Inbox. 2. Select the desired message and press the View soft key. Note If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly. To send a text message: 1. Press Menu->Message->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key after completing the content.
User Guide for the SIP-T23/T23P/T23G IP Phone To reply a text message: 1. Press Menu->Message->Text Message->Inbox. 2. Select the desired message and press the Reply soft key. 3. Compose the new text message. You can press the abc soft key to change the input mode. 4. Press the Send soft key after completing the content. To delete a text message: 1. Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox). 2. Select the desired message and then press the Delete soft key. 3.
Advanced Phone Features You can leave voice mails for someone else using the SIP-T23(P/G) IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone and the MESSAGE key LED will illuminate. The LCD screen will prompt that the phone receives a new message and display a flashing icon. Note Voice mail is not available on all servers.
User Guide for the SIP-T23/T23P/T23G IP Phone To listen to voice mails: 1. When the LCD screen prompts that the phone receives a new voice mail, press or the Connect soft key to dial out the voice mail access code. 2. Note Follow the voice prompt to listen to your voice mails. Before listening to the voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the MESSAGE key LED will go out. To view voice mails via phone user interface: 1.
Advanced Phone Features The MWI Subscription parameters you need to know: Option Subscribe for MWI Description Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone sends a MWI Subscription Period refresh SUBSCRIBE request before initial SUBSCRIBE expiration. Enable or disable a subscription to the voice mail Subscribe MWI to Voice number for MWI service. To use this feature, you should Mail configure subscribe for MWI and the voice mail number in advance.
User Guide for the SIP-T23/T23P/T23G IP Phone 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note 124 MWI subscription is configurable via web user interface only.
Troubleshooting This chapter provides general troubleshooting information to help to solve the problems you might encounter when using your SIP-T23(P/G) IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the phone is plugged into a socket controlled by a switch that is on.
User Guide for the SIP-T23/T23P/T23G IP Phone How to obtain the MAC address of a phone when the phone is not powered on? Three ways you can obtain the MAC address of a phone: You can ask your supplier for the shipping information sheet which includes MAC addresses according to the corresponding PO (Purchase Order). You can find the MAC address on the label of the carton box. You can also find the MAC address from the phone’s bar code on the back of the phone.
Troubleshooting Activation/Deactivation on page 47. Check that the headset volume is adjusted to an appropriate level. Refer to Volume on page 26. What is the difference between user name, register name and display name? Both user name and register name are defined by the server. A user name is used to identify the account while a register name matched with a password is used for authentication if the server requires. Display name is the caller ID that will be displayed on the callee’s LCD screen.
User Guide for the SIP-T23/T23P/T23G IP Phone How to change the user password? To change the user password via web user interface: 1. Click on Security->Password. 2. Select user from the pull-down list of User Type. 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Confirm to accept the change. Note If you are logging into the web user interface of the phone with user credentials, you need to enter the current user password in the Old Password field.
Troubleshooting 4. Select the desired value from the pull-down list of RTP Encryption (SRTP). 5. Click Confirm to accept the change. Note SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: Note 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the phone. Any reboot of the phone may take a few minutes.
User Guide for the SIP-T23/T23P/T23G IP Phone How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: 1. Click on Settings->Configuration. 2. Click Start to begin recording signal traffic. 3. Recreate the error to be documented in the trace. 4. Click Stop to end recording. 5. Click Export to open file download window, and then save the file to your local system.
Troubleshooting 6. Click Export to open file download window, and then save the file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information. Note It is recommended you reset the system log level to 3 after you have the syslog file provided. How to export/import phone configurations? We may need you to provide the phone configurations to help analyze your problem.
User Guide for the SIP-T23/T23P/T23G IP Phone To export the phone configurations via web user interface: 1. Click on Settings->Configuration. 2. In the Export or Import Configuration field, click Export to open file download window, and then save the file to your local system To import the phone configurations via web user interface: 1. Click on Settings->Configuration. 2. In the Export or Import Configuration field, click Browse to locate a configuration file from your local system. 3.
Troubleshooting 2. Click Browse to locate the required firmware from your local system. 3. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. 4. Click OK to confirm upgrading. How to reset the phone? Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem.
User Guide for the SIP-T23/T23P/T23G IP Phone The LCD screen prompts “Resetting to factory, please wait…”. The LCD screen prompts “Welcome Initializing… please wait”. The phone will be reset to factory settings sucessfully after startup. Note 134 Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T23/T23P/T23G IP Phone Please do not place heavy objects on the device in case of damage and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −09:30 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −02:30 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time French Polynesia Canada(Vancouver, Whitehorse) Mexico(
User Guide for the SIP-T23/T23P/T23G IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +04:30 +05:00 +05:00 +05:00 +05:00 +05:30 +05:45 +06:00 +06:00 +06:30 +07:00 +07:00 +08:00 +08:00 +08:00 +08:45 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 138 Time Zone Name Denmark(Kopenhagen) France(Paris) Ge
Appendix A-Time Zones Time Zone +11:00 +11:30 +12:00 +12:45 +13:00 +13:30 +14:00 Time Zone Name New Caledonia(Noumea) Norfolk Island New Zealand(Wellington, Auckland) New Zealand(Chatham Islands) Tonga(Nukualofa) Chatham Islands Kiribati 139
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Index A About This Guide v Account Management 57 Account Registration 57 Adding Contacts 33 Adding Groups 31 Administrator password 21 Anonymous Call 98 Anonymous Call Rejection 99 Answering Calls 69 Area Code 62 Attaching Stand 11 Audio Settings 26 Auto Answer 72 Auto Redial 73 Automatic Call Distribution (ACD) 77 E Editing Contacts 35 Editing Groups 31 Emergency Number 64 Ending Calls 70 116 G General Settings 17 Getting Started 9 B Backlight 18 Basic Network Settings Blacklist 41 Block Out 63 Busy L
User Guide for the SIP-T23/T23P/T23G IP Phone Logo Customization 46 Voice Mail 121 Volume 26 M W Messages 118 Message Waiting Indicator Multicast Paging 110 Music on Hold 115 122 N Network Conference Network Connection No answer Forward 90 11 80 O Outgoing Intercom Calls Overview 1 108 P Packaging Contents 9 Phone Initialization 13 Phone Installation 11 Phone Status 13 Phone User Interface 5 Placing Calls 67 Placing Calls to Contacts 36 Programmable Keys 56 R Receiving RTP Stream 114 Recent Call
