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Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY Copyright © 2017 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages. End User License Agreement This End User License Agreement ("EULA") is a legal agreement between you and Yealink.
GNU GPL INFORMATION Yealink SIP-T29G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide About This Guide Thank you for choosing the SIP-T29G IP phone, a Gigabit color IP phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
User Guide for the SIP-T29G IP Phone Changes for Release 81, Guide Version 81.
About This Guide Changes for Release 81, Guide Version 81.
User Guide for the SIP-T29G IP Phone Backlight on page 48 Contrast on page 49 Bluetooth on page 87 Ext Keys on page 108 Changes for Release 80, Guide Version 80.
Table of Contents Table of Contents About This Guide ........................................................................... v In This Guide .............................................................................................................................................................. v Summary of Changes ............................................................................................................................................. v Changes for Release 81, Guide Version 81.
User Guide for the SIP-T29G IP Phone Basic Network Settings ....................................................................................................................................... 26 Wireless Network Settings ................................................................................................................................ 28 Activating the Wi-Fi Mode ............................................................................................................................
Table of Contents DSS Keys ............................................................................................................................................................... 95 Account Management .................................................................................................................................. 108 Dial Plan .............................................................................................................................................................
User Guide for the SIP-T29G IP Phone Busy Lamp Field (BLF) ........................................................................................................................................ 167 Configuring the BLF Feature on the IP Phone ..................................................................................... 167 Using BLF Feature on the Phone .............................................................................................................. 172 BLF List ......................
Overview Overview This chapter provides the overview of the SIP-T29G IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T29G IP phone are the LCD screen and the keypad.
User Guide for the SIP-T29G IP Phone Hardware component instructions of the SIP-T29G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account ① LCD Screen • Call information—caller ID, call duration • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date Indicates call status, message status and phone’s system ② Power Indicator L
Overview Item Description Secures the handset in the handset cradle when the IP ⑰ Reversible Tab phone is mounted vertically. For more information on how to adjust the reversible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. • Picking up the handset from the handset cradle, the ⑱ Hookswitch hookswitch bounces and the phone connects to the line. • Laying the handset down on the handset cradle, the phone disconnects from the line.
User Guide for the SIP-T29G IP Phone Icons Description Missed Calls Call Forward Recording starts successfully (Using a USB flash drive) Recording is paused (Using a USB flash drive) Bluetooth mode is on Bluetooth headset is both paired and connected Bluetooth-Enabled mobile phone is both paired and connected Wi-Fi connection is successful Wi-Fi connection fails Line Key Icons Icons appearing on the line key label are described in the following tables: Icon indicator (associated with line key features)
Overview Icons Description Local Group XML Group LDAP XML Browser Conference Forward Transfer ReCall Record URL Record Recording starts successfully (Record/URL Record) Multicast Paging Group Listening Paging List Hot Desking Zero Touch URL Phone Lock Directory Speed Dial Icon indicator (associated with line) Icons Description The private line registers successfully The shared/bridged line registers successfully Registering 5
User Guide for the SIP-T29G IP Phone Icons Description Register failed DND is enabled on this line Call forward is enabled on this line Icon indicator (associated with call park/retrieve park) Icons Description Call Park (Park successfully; Call park idle state) Call Park (Park failed) Call Park (Call park ringing state) Retrieve Park Icon indicator (associated with ACD) Icon Description Logged in the ACD system The ACD status is available The ACD state is Wrap up The ACD status is unavailable I
Overview Icon indicator (associated with BLF/BLF List) Icons Description BLF/BLF List idle state BLF/BLF list ringing state (Flashing) BLF/BLF list callout state (Flashing) BLF/BLF list talking state BLF hold state BLF list call park state BLF/BLF List failed state Icon indicator (associated with a shared line) The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call. Icon Description The shared line is idle.
User Guide for the SIP-T29G IP Phone Icon Description (for monitoring SCA phone) The shared line conversation is barged in by the other shared line party. For a multi-party call, all the shared line parties participating in this call place the shared line conversation on hold. Icon indicator (associated with a bridged line) The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA phone indicates the phone is not involved in the BLA call.
Overview Icons Description Recording starts successfully (Using a record key) Recording cannot be started (Using a record key) Recording cannot be stopped (Using a record key) Icon indicator (associated with call history) Icons Description Received Calls Placed Calls Missed Calls Forwarded Calls Icon indicator (associated with contact) Icons Description The contact icon The default caller photo LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing.
User Guide for the SIP-T29G IP Phone Line key LED LED Status Solid green Description The line is seized. The line is in conversation. Fast-flashing green The line receives an incoming call. Slow-flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as a BLF key or BLF List key) LED Status Description Solid green The monitored user is idle. Fast-flashing red (200ms) The monitored user receives an incoming call. The monitored user is busy.
Overview LED Status Description phone) The shared line is dialing. Solid red (for monitoring SCA The shared line is seized. phone) The shared line conversation is barged in by the other shared line party. Slow-flashing green (for local SCA phone) Slow-flashing red (for The shared line conversation is placed on public hold. monitoring SCA phone) Slow-flashing green (for local The shared line conversation is placed on private hold.
User Guide for the SIP-T29G IP Phone many cases, it is possible to use either the phone user interface and/or the web user interface interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings. Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface.
Overview Options Phone User Interface --Power Saving x --Backlight √ --Contrast √ --Language √ --Time & Date √ --Administrator Password √ --Key As Send √ --Phone Lock √ Web User Interface × --Audio Settings --Ring Tones √ --Key Tone √ √ --Contact Management --Directory x --Local Directory √ --Blacklist √ --Remote Phone Book x --Call History Management √ --Search Source List in Dialing x --Headset Use √ --Bluetooth √ --DSS Keys √ --Account Registration √ --Dial P
User Guide for the SIP-T29G IP Phone Options Phone User Interface Web User Interface Advanced Phone Features --Busy Lamp Field (BLF) √ --BLF List x --Call Recording √ --Hot Desking √ --Intercom √ --Multicast Paging √ --Music on Hold x --Automatic Call Distribution (ACD) x --Shared Call Appearance (SCA) x --Bridged Line Appearance (BLA) x --Messages √ √ SIP Account --User Options --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ √ -
Overview Documentations The following table shows documentations available for the SIP-T29G IP phone. Name Contents Basic call features Quick Start Guide and phone customizations Where found Language In the package English On the website English/Chinese On the website English/Chinese Phone/Web user interface settings User Guide Basic call features and advanced phone features Note You can also download the latest documentations online: http://support.yealink.
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Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T29G IP phone.
User Guide for the SIP-T29G IP Phone Phone Stand Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your SIP-T29G IP phone. You need to purchase them separately if required.
Getting Started Power Adapter (5.
User Guide for the SIP-T29G IP Phone Note Wi-Fi USB Dongle WF40 We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 24.
Getting Started Wall Mount Method (Optional) The reversible tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically. Note For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. 2) Note Connect the handset and optional headset The EXT port can also be used to connect an expansion module EXP20.
User Guide for the SIP-T29G IP Phone 3) Note Connect the optional USB flash drive The USB flash drive should be purchased separately if required. The USB port can also be used to connect the Bluetooth USB dongle BT40 or Wi-Fi USB dongle WF40. The Bluetooth USB dongle BT40 and Wi-Fi USB dongle WF40 should be purchased separately. For more information on how to use the BT40 and WF40, refer to Yealink Bluetooth USB Dongle BT40 User Guide and Yealink Wi-Fi USB Dongle WF40 User Guide.
Getting Started Power over Ethernet With the included or a regular Ethernet cable, the SIP-T29G IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.
User Guide for the SIP-T29G IP Phone Connecting to the Wired Network You can connect your phone to a wired network. Before connecting your phone to the wired network, it is important to note that the Wi-Fi feature should be disabled. For more information, refer to Connecting to the Wireless Network on page 24. Note The phone can also share the network with another network device such as a PC (personal computer). This is an optional connection.
Getting Started Phone Status You can view phone status via phone user interface or web user interface. Available information of phone status includes: Network status (IPv4 status or IPv6 status, IP mode and MAC address). - IPv4 uses a 32-bit address. - IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses, using a 128-bit address.
User Guide for the SIP-T29G IP Phone 4. Click Login to login. The phone status is displayed on the first page of the web user interface. Note If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact your system administrator for more information. Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
Getting Started To configure a static IPv4 address via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Network->WAN Port. 2. Press or to select IPv4 and then press the Enter soft key. 3. Press or , or the Switch soft key to select the Static IP from the Type field. 4. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and Sec.DNS field respectively. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T29G IP Phone 3. Press or , or the Switch soft key to select the Static IP from the Type field. 4. Enter the desired value in the IP Address, IPv6 IP Prefix, Default Gateway, Pri.DNS and Sec.DNS field respectively. 5. Note Press the Save soft key to accept the change or the Back soft key to cancel. The wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance.
Getting Started To activate the Wi-Fi mode via phone user interface: 1. Press Menu->Basic->Wi-Fi. 2. Press 3. Press the Save soft key. or , or the Switch soft key to select On from the Wi-Fi field. The IP phone scans the available wireless networks in your area.
User Guide for the SIP-T29G IP Phone 3. Press or to select the desired wireless network. 4. Press the Connect soft key. 5. If the network is secure, enter its password in the Password field. 6. Press the OK soft key. Once the connection has completed successfully, the icon wireless network.
Getting Started The Wi-Fi icon appears on the status bar. For more information on the password of the wireless network, contact your system administrator. Note Wi-Fi Protected Setup (WPS) Wi-Fi Protected Setup (WPS) provides simplified mechanisms to configure secure wireless networks. WPS can automatically configure a wireless network with a network name (SSID) and strong WPA data encryption and authentication.
User Guide for the SIP-T29G IP Phone 3. Log into your gateway/router’s web interface, and configure it to search the clients. For more information, refer to the documentation from the gateway/router manufacturer. Once WPS-PIN setup has completed successfully, the gateway/router’s web interface will prompt success. Note Contact your gateway/router provider for more information.
Getting Started 2. Press or to highlight the desired wireless network. 3. Press the Detail soft key to view the detailed wireless network information (e.g., Profile Name, SSID or Signal Strength). If the IP phone is connected to a wireless network successfully, you can also press Menu->Basic->Wi-Fi->Wi-Fi Status to view the connected wireless network information.
User Guide for the SIP-T29G IP Phone To manage the known network(s) via phone user interface: 1. Press Menu->Basic->Wi-Fi->Known Network(s). 2. Press the Option soft key. 3. Do the following: - - To edit the wireless network profile: 1) Select Edit from the prompt list. 2) Edit the desired wireless network information. 3) Press the Save soft key.
Getting Started Deactivating the Wi-Fi Mode To deactivate the Wi-Fi mode via phone user interface: 1. Press Menu->Basic->Wi-Fi. 2. Press 3. Press the Save soft key to accept the change. or The Wi-Fi icon , or the Switch soft key to select Off from the Wi-Fi field. disappears from the status bar. Wi-Fi is configurable via web user interface at the path Network->Wi-Fi. Registration Generally, your phone will be deployed with multiple other phones.
User Guide for the SIP-T29G IP Phone Idle Screen If the phone has successfully started up, the idle LCD screen will be displayed as below. Idle screen description: No. Name 1 Status Bar Description This area shows the phone’s default account, icons and the time and date. The label of the default account is displayed on the left of the status bar. 2 Default Account For more information, refer to Default Account on page 109.
Getting Started Entering Data and Editing Fields You can enter data and edit fields using the phone keypad. Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc, ABC or 123 input mode. You can change the following input modes to enter data and edit fields on your phone. When your phone keypad matches the input mode, you can press the keypad repeatedly to view the character (or number) options and stop to select.
User Guide for the SIP-T29G IP Phone Input Mode Keypad Abc 2aB abc (initials in ABC 123 # # capitals) # # # To enter or edit data: Do one of the following: If you want to Then you can Press a keypad key one or more times (depending on what input mode you’re in) to enter the characters that is displayed on the keypad key.
Getting Started If you want to Then you can pressing about 2 seconds on the dialing/pre-dialing screen. For For - key: It only provides the pound character #. key: If it is in the uppercase (ABC soft key), lowercase (abc soft key), uppercase and lowercase (Abc soft key) or alphanumeric (2aB soft key) input mode, it will provide the following special characters: *.,?’!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|. - If it is in the numeric (123 soft key) input mode, it will provide the following special characters: .
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Customizing Your Phone Customizing Your Phone You can customize your SIP-T29G IP phone by personally configuring certain settings, for example, contrast, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T29G IP Phone 2. In the Upload Wallpaper(480*272) field, click Browse to select the desired picture from your local system. 3. Click Upload to upload the file. The custom picture appears in the pull-down list of Wallpaper. You can only delete the custom wallpaper by clicking Del when selecting the desired custom wallpaper in the Wallpaper field. Note The SIP-T29G IP phone screen size is 4.3 inches (Resolution: 480x272).
Customizing Your Phone Screen Saver The screen saver will automatically start when the IP phone is idle for the preset waiting time. The screen saver is used to blank the screen or fill it with moving images or patterns. The screen saver will be stopped if one of the following phone events occurs: Press any key. Pick up/hang up the handset. There is an incoming call. A new prompt (e.g., missed call, new voice mail or forwarded call). The status of BLF key changes.
User Guide for the SIP-T29G IP Phone 3. In the Upload Screensaver field, click Browse to locate the custom picture from your local system, and then click Upload. This field appears only if Screensaver Type is set to Custom. The custom picture appears in Screensaver list. You can only delete the custom picture by clicking Del when the desired custom picture is selected in the Screensaver field. Note You can only upload one custom image at a time via web user interface.
Customizing Your Phone The IP phone will automatically set the custom pictures you upload as the screen saver, and display these pictures alternately. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Screen saver is configurable via web user interface at the path Settings->Preference. Power Saving The power saving feature is used to turn off the backlight and screen to conserve energy.
User Guide for the SIP-T29G IP Phone To enable the power saving feature via web user interface: 1. Click on Settings->Power Saving. 2. Select Enabled from the pull-down list of Power Saving. 3. Click Confirm to accept the change. Configuring the Office Hour Office Hour specifies the starting time and ending time in the office each day. To configure the office hour via web user interface: 1. 46 Click on Settings->Power Saving.
Customizing Your Phone 2. Enter the starting time and ending time respectively in the desired day field. 3. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle TimeOut: Configures the idle timeout for office hours. Off Hours Idle TimeOut: Configures the idle timeout for non-office hours.
User Guide for the SIP-T29G IP Phone The default value is 10, you can set to 1-30. 5. Click Confirm to accept the change. Backlight Backlight has three options: Active Level: The intensity of the LCD screen when the phone is active. You can change the intensity of the LCD screen. Digits (1-10) represent different intensities. 10 is the highest intensity. Inactive Level: The intensity of the LCD screen when the phone is inactive. You can select a low intensity or turn off the backlight.
Customizing Your Phone To configure the backlight via phone user interface: 1. Press Menu->Basic->Display->Backlight. 2. Press or , or the Switch soft key to select the desired value from the Active Level or , or the Switch soft key to select the desired value from the Inactive field. 3. Press Level field. 4. Press or , or the Switch soft key to select the desired time from the Backlight Time field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T29G IP Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. Language The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively. To change the language for the phone user interface: 1. Press Menu->Basic->Language. 2. Press 3.
Customizing Your Phone To configure the SNTP settings via phone user interface: 1. Press Menu->Basic->Time & Date->General->SNTP Settings. 2. Press or , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is “+8”. 3. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively. 4. Press or , or the Switch soft key to select the desired value from the Daylight Saving field. 5.
User Guide for the SIP-T29G IP Phone The time and date displayed on the LCD screen will change accordingly. To configure the date and time format via phone user interface: 1. Press Menu->Basic->Time & Date->Time & Date Format. 2. Press or , or the Switch soft key to select the desired date format from the Date Format field. 3. Press or , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Time Format field. 4.
Customizing Your Phone is “admin”. For security reasons, you should change the default administrator password as soon as possible. To change the administrator password via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Change Password. 2. Enter the old password in the Old PWD field. 3. Enter the new password in the New PWD field. 4. Re-enter the new password in the Confirm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T29G IP Phone Phone Lock You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Phone lock consists of the following: Menu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked. Function Keys: The function keys are locked. You cannot use the MESSAGE, RD, HOLD, MUTE, TRAN, CONF, OK, X, navigation keys, soft keys and line keys until unlocked.
Customizing Your Phone If it is set to other values except 0 (e.g., 5), the phone will be locked when the phone is inactive in idle screen for the designated time (in seconds). 6. Press the Save soft key to accept the change. When the phone is locked, the LCD screen prompts “Phone locked.” and displays the icon . To change the phone unlock PIN via phone user interface: Note 1. Press Menu->Basic->Change PIN. 2. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively. 3.
User Guide for the SIP-T29G IP Phone To unlock the phone via phone user interface: 1. Press any locked key, the LCD screen prompts “Phone Lock”. 2. Enter the desired PIN in the Unlock PIN field. 3. Press the OK soft key to unlock the phone. The icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the phone again. Note You can also unlock the phone by administrator password.
Customizing Your Phone Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use. Note Your system administrator can disable you to adjust the ringer volume. Contact your system administrator for more information. To adjust the ringer volume when the phone is idle: 1.
User Guide for the SIP-T29G IP Phone To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Note You can also press to adjust the volume when playing back the recording calls. For more information, refer to Playing Back Recorded Calls on page 180. Ring Tones Ring tones are used to indicate incoming calls.
Customizing Your Phone A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type. To select a ring tone for the account via phone user interface: 1. Press Menu->Basic->Sound->Ring Tones. 2. Press or to select the desired account and then press the Enter soft key. 3. Press or to select the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. 4. (Optional.) Press to adjust the ringer volume. 5.
User Guide for the SIP-T29G IP Phone 2. In the Upload Ringtone field, click Browse to locate a ring tone (the file format must be *.wav) file from your local system. 3. Click Upload to upload the file. The custom ring tone appears in the pull-down list of Ring Type. You can only delete the custom ring tone by clicking Del when selecting the desired custom ring tone in the Ring Type field.
Customizing Your Phone 2. Press or , or the Switch soft key to select Enabled or Disabled from the Key Tone field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Key tone is configurable via web user interface at the path Features->Audio. Contact Management This section provides the operating instructions for managing contacts.
User Guide for the SIP-T29G IP Phone 5. To adjust the display order of enabled lists, select the desired list and then click or . The LCD screen will display the list(s) in the adjusted order. 6. Note Click Confirm to accept the change. The list(s) to access for the Directory soft key is configurable via web user interface only. To view the directory list(s) via phone user interface: 1. Press the Directory soft key when the phone is idle.
Customizing Your Phone Local Directory The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts and 48 groups in your phone's local directory. You can add new groups and contacts, edit, delete or search for a contact, or simply dial a contact number from the local directory. Local directory can be backed up to the provisioning server. For more information, contact your system administrator.
User Guide for the SIP-T29G IP Phone If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone 3. Press the Option soft key, and then select Detail from the prompt list. 4. Press 5. Press the Save soft key to accept the change or the Back soft key to cancel. or to highlight the group information and then edit. Deleting Groups To delete a group from the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
User Guide for the SIP-T29G IP Phone The LCD screen prompts the following warning: 4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all groups by pressing the Option soft key, and then select Delete All. Adding Contacts You can add contacts to the local directory in one of the following ways: Manually From call history From a remote phone book Adding Contacts Manually To add a contact to the local directory manually: 1.
Customizing Your Phone 4. Enter the name and the office, mobile or other numbers in the corresponding fields. 5. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the local directory. 6. Press or , or the Switch soft key to select the desired ring tone from the Ring field.
User Guide for the SIP-T29G IP Phone 4. Press the OK soft key, and then edit the contact name. 5. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from Remote Phone Book To add a contact to the local directory from remote phone book: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory (refer to Directory on page 61), press Directory->Remote Phone Book to enter the remote phone book. 2.
Customizing Your Phone 5. Press or to highlight the contact information and then edit. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Deleting Contacts To delete a contact from the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
User Guide for the SIP-T29G IP Phone The LCD screen prompts the following warning: 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all contacts by pressing the Option soft key, and then select Delete All. Uploading Contact Photos To upload a new custom photo for the contact via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse, and then select a photo from your local computer. 3.
Customizing Your Phone To change the custom photo for the contact via web user interface: 1. Click on Directory->Local Directory. 2. Click to select the desired entry which you want to edit. 3. Select the desired photo from the pull-down list of Photo. 4. Click Edit to accept the change. When you place a call to the contact or receive a call from the contact, the LCD screen will show the contact photo. Placing Calls to Contacts To place a call to a contact from the local directory: 1.
User Guide for the SIP-T29G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 61), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press 4.
Customizing Your Phone Menu->Directory->Local Directory to enter the local directory. 2. Press the Search soft key. 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list.
User Guide for the SIP-T29G IP Phone 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, continue?". 4. Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.csv) from your local system. 3. (Optional.) Check the Show Title checkbox.
Customizing Your Phone At least one item should be selected to be imported into the local directory. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note Importing/exporting contact lists is available via web user interface only.
User Guide for the SIP-T29G IP Phone 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory. 5. Press the Save soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: 1.
Customizing Your Phone The LCD screen prompts the following warning: 5. Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Editing Contacts on page 68, Deleting Contacts on page 69, Placing Calls to Contacts on page 71 and/or Searching for Contacts on page 72.
User Guide for the SIP-T29G IP Phone 4. Edit the corresponding fields. 5. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. To add a contact to the blacklist directory from the mobile contacts directory: 1. Press Menu->Directory->Mobile Contacts. 2. Press 3. Press the Option soft key, and then select Add to Blacklist. 4. Edit the corresponding fields. 5. Press the Save soft key to accept the change. or to highlight the desired contact.
Customizing Your Phone The LCD screen will prompt “Updating, please wait…”, you need to authorize the IP phone to sync the contacts temporarily on the mobile phone. After updating, the contacts you add, edit, delete on the mobile phone will sync to the mobile contacts directory.
User Guide for the SIP-T29G IP Phone The default value is 21600. 5. Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. Note The size of a remote phone book file should be less than 1.5M. We recommend you to download less than 5000 remote contacts from the remote server. Accessing the Remote Phone Book To access your remote phone book via phone user interface: 1. Press Menu->Directory->Remote Phone Book.
Customizing Your Phone Incoming/Outgoing Call Lookup You can enable the phone to present the caller/callee identity stored in the remote phone book when receiving/placing a call. To configure incoming/outgoing call lookup and update time interval via web user interface: 1. Click on Directory->Remote Phone Book. 2. Select Enabled from the pull-down list of Incoming/Outgoing Call Lookup. 3. Click Confirm to accept the change.
User Guide for the SIP-T29G IP Phone Placing a Call from History Records To place a call from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Send soft key. Adding a Contact to the Local Directory/Blacklist To add a contact to the local directory (or blacklist directory) from the call history list: 1. Press the History soft key. 2.
Customizing Your Phone The LCD screen prompts "Delete all the call records?". 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Disabling History Record To disable history record via phone user interface: 1. Press Menu->Features->Others->General. 2. Press or , or the Switch soft key to select Disabled from the History Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T29G IP Phone and click . The selected list appears in the Enabled column. 3. Repeat the step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and then click 5. To adjust the display order of the enabled list, select the desired list, and click or . . The LCD screen will display search results in the adjusted order. 6. Note Click Confirm to accept the change.
Customizing Your Phone The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen. You can press or to scroll to the desired entry and then place a call to the entry. System Customizations Headset Use If you want to use a wired headset, physically connect your headset to the phone and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 20.
User Guide for the SIP-T29G IP Phone To deactivate the headset mode: 1. Press again on the phone. The HEADSET key LED goes out and the headset icon disappears from the idle screen. Headset Prior You can use headset in priority when headset prior feature is enabled. This feature is especially useful for permanent or full-time headset users. To enable headset prior via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3.
Customizing Your Phone physically connect headsets to the headset jack and handset jack respectively. Once the phone connects to a call, the headset connected to the headset jack will have full-duplex capabilities, while the one connected to the handset jack will only be able to listen. To enable dual headset via web user interface: Note 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Dual Headset. 3. Click Confirm to accept the change.
User Guide for the SIP-T29G IP Phone The Bluetooth device will disconnect from your phone in the following introduced scenarios: Deactivate the Bluetooth mode from the IP phone. Connect another Bluetooth device to the IP phone. Deactivate the Bluetooth mode from Bluetooth device. The distance between Bluetooth device and IP phone is out of the range of 10 meters.
Customizing Your Phone from the Bluetooth headset manufacturer. To pair and connect your Bluetooth headset to your IP phone: 1. Press Menu->Basic->Bluetooth. 2. Activate the Bluetooth mode. 3. Press the Scan soft key to search the Bluetooth devices. The phone proceeds to scan the local Bluetooth devices. When the phone completes scanning, it will display the available Bluetooth devices on the LCD screen. 4. Select the desired Bluetooth headset and then press Connect soft key.
User Guide for the SIP-T29G IP Phone 3. Press the Scan soft key to search for the Bluetooth-Enabled mobile phone. 4. Press or to select the desired Bluetooth-Enabled mobile phone in the Bluetooth devices list. 5. Press the Connect soft key to connect the mobile phone to your IP phone. The IP phone will prompt the connect passkey on the LCD screen, as shown below: 6. Make sure your mobile phone is showing the same passkey, and then press the OK soft key on both mobile phone and IP phone.
Customizing Your Phone If you enable mobile contacts sync feature, you also need to authorize the IP phone to sync the contacts temporarily on the mobile phone. Once the connection has completed successfully, the icon appears after the name of Bluetooth-Enabled mobile phone. The Bluetooth icon displays on the status bar.
User Guide for the SIP-T29G IP Phone The contacts in the mobile phone will display in the Mobile Contacts list. For operating instructions on adding contact to local/blacklist directory from mobile contacts directory, update the mobile contacts directory or placing calls to and searching for contacts in the mobile contacts directory, refer to the operating instructions of Mobile Contacts on page 75. Viewing the Bluetooth Device Information To view the Bluetooth device information: 1.
Customizing Your Phone Mobile Contacts Sync: mobile contacts synchronization when Bluetooth-enabled mobile phone is connected. Editing Device Information To edit device information via phone user interface: 1. Press Menu->Basic->Bluetooth->Edit My Device Information. The LCD screen displays the device name and MAC address. The MAC address cannot be edited. 2. Enter the desired name in the Device Name field. The default device name is ”Yealink T29G”. 3.
User Guide for the SIP-T29G IP Phone The Bluetooth device is disconnected. To connect it to your IP phone again, press the Connect soft key. Deleting the Paired Bluetooth Device You can delete your Bluetooth device from your phone. When you delete the Bluetooth device, it will disappear from the Paired Bluetooth Device list. To connect it to your IP phone again, you need to scan and connect it again. To delete your Bluetooth device from your phone: 1.
Customizing Your Phone DSS Keys There are three types of DSS keys: Line Keys, Programable Keys and Ext Keys. Details will be introduced in the following. The SIP-T29G IP phone supports 27 line keys and 14 programable keys. Line Keys You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the LCD screen. Line keys allow you to quickly access features such as recall and voice mail.
User Guide for the SIP-T29G IP Phone When you assign functionality to line key located in line key 11-27, the label of the line key 10-18 are indicated on the second page, and the labels of the line key 19-27 are indicated on the third page. The line key in the right bottom is used to switch pages. The following figure shows an example: The following table lists the page icons: Icons Description Indicates the current page of line keys. Indicates the non-current page of line keys.
Customizing Your Phone Note 2. Select Enabled from the pull-down list of Enable Page Tips. 3. Click Confirm to accept the change. Page tips features are configurable via web user interface only. Label Length You can specify labels for some key features, which will be displayed on the idle LCD screen. If the length of the label exceeds the maximum display length, the phone will only display the first few characters. You can configure the phone to display more characters via label length feature.
User Guide for the SIP-T29G IP Phone The following figure shows an example of label display when the label length feature is set to Mid-range: The following figure shows an example of label display when the label length feature is set to Default: To configure the label length via web user interface: Note 98 1. Click on Dsskey->Line Key. 2. Select Extended from the pull-down list of Label Length. 3. Click Confirm to accept the change.
Customizing Your Phone Line Key Features Line key features are explained in the following subchapters in detail: Line Speed Dial Voice Mail Direct Pickup Group Pickup DTMF Prefix Local Group XML Group XML Browser LDAP Conference Forward Transfer Hold DND SMS Group Listening Zero Touch URL Phone Lock Directory For the features not listed above, refer to Basic Call Features on page 121 and Advanced Phone Features on page
User Guide for the SIP-T29G IP Phone 1. Press the Line key to accept the incoming call. 2. Press the Line key to place a new call and the active call is placed on hold. 3. Press the Line key again to resume the held call. If you select Lock from the Value field, the line keys located in the same position of the other page will be automatically assigned Line feature with Lock filled in the Value field. This feature is only applicable to line key 1-9. Then you can use this key on every page.
Customizing Your Phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Dependencies: Type (Key Event) Key Type (Group Pick Up) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the group call pickup code) Usage: Press the Group Pickup key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone.
User Guide for the SIP-T29G IP Phone Usage: Press the Local Group key to access the contact group specified in the Local Group field. XML Group You can use this key feature to quickly access a remote group in your remote phone book. You should configure remote phone book in advance. For more information, refer to Remote Phone Book on page 79.
Customizing Your Phone Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 151. Dependencies: Type (Key Event) Key Type (Conference) Label (key label displayed on the LCD screen) Value (the number you want to add to the conference) Usage: Press the Conference key during an active call to set up a conference with the number specified in the Value field.
User Guide for the SIP-T29G IP Phone semi-attended transfer. When the transfer mode on DSS key is New Call, press the Transfer key to place a new call to the number specified in the Value field. Transfer mode via DSS key is configurable via web user interface at the path Features->Transfer->Transfer Mode Via Dsskey. Note If the Value field is left blank, the Transfer key performs the same as the TRAN key or the Transfer soft key during a call. For more information, refer to Call Transfer on page 147.
Customizing Your Phone Dependencies: Type (Key Event) Key Type (SMS) Label (key label displayed on the LCD screen) Usage: Press the SMS key when the phone is idle to access text message. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversations which have more than one person present at one end.
User Guide for the SIP-T29G IP Phone Usage: Press the URL key to trigger the phone to send an HTTP GET request containing the URL specified in the Value field. Phone Lock You can use this key feature to immediately lock your phone instead of long pressing . For more information, refer to Phone Lock on page 54.
Customizing Your Phone 2. Customize specific features for these keys. 3. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Label is configurable only when customizing SoftKey (1-4). 4. Note Click Confirm to accept the change. Programable keys are configurable via web user interface only. The MUTE key cannot be customized when keep mute feature is enabled. For more information, contact your system administrator.
User Guide for the SIP-T29G IP Phone Ext Keys If EXP20 is connected to the SIP-T29G IP phone, you can customize features for ext keys. To customize ext keys via phone user interface: 1. Long press the desired ext key on EXP20. The IP phone LCD screen will enter the user setting interface of this key. 2. Customize the specific features for this key on the IP phone. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disabled from the Activation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Registering an account is configurable via web user interface at the path Account->Register.
User Guide for the SIP-T29G IP Phone 2. Press or , or the Switch soft key to select the desired account. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Default account can be set by pressing or on the idle screen. It has priority when placing a call. Note The phone’s default account cannot be changed after reboot. Multiple Line Keys per Account You can configure multiple line keys to associate with an account.
Customizing Your Phone If this is the case, the LCD screen will resemble the following figure: Incoming calls to this account will be distributed evenly among the available line keys. Outgoing calls will be distributed similarly. Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys. Dial Plan Dial plan is a string of characters that governs the way your SIP-T29G IP phone processes the inputs received from your phone keypad.
User Guide for the SIP-T29G IP Phone The “$” followed by the sequence number of a parenthesis means the characters placed in the parenthesis. The sequence number stands for the corresponding parenthesis. Example: $ A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2". When you dial out "0012354599" on your phone, the IP phone will replace the number with "90012354599". “$1” means 3 digits in the first parenthesis, that is, “235”.
Customizing Your Phone Click Add to add the replace rule. 5. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234567” instead. Note The valid values for the Account field can be one or more digits among 1-16. Every two digits must be separated by a comma. For example, when you enter the value “1, 2” in the Account field, this replace rule will apply to account 1 and account 2.
User Guide for the SIP-T29G IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 112. 4. Click Add to add the dial now rule. When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without the pressing of any key. Note You can also edit or delete the dial now rule, refer to Replace Rule on page 112 for more information. Dial now rule is configurable via web user interface only.
Customizing Your Phone The default value is “1”. 3. Click Confirm to accept the change. Time out for dial now rule is configurable via web user interface only. Note Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary when dialing a phone number outside the code area. For example, an area code is configured as "Code: 0592, Min Length: 1, Max Length: 15".
User Guide for the SIP-T29G IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 112. 4. Note Click Confirm to accept the change. The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. Block Out You can block some specific numbers (up to 10) from being dialed on your phone.
Customizing Your Phone 4. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
User Guide for the SIP-T29G IP Phone Live Dialpad You can enable live dialpad on the SIP-T29G IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time. To enable the live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
Customizing Your Phone The valid values range from 0 to 10 (seconds) and the default value is 4. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
User Guide for the SIP-T29G IP Phone 120
Basic Call Features Basic Call Features The SIP-T29G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T29G IP phone.
User Guide for the SIP-T29G IP Phone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from local directory, remote phone book or call history. For more information, refer to Contact Management on page 61 and Call History Management on page 81.
Basic Call Features Press , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press , , or the Send soft key.
User Guide for the SIP-T29G IP Phone Using the handset Using the speakerphone Using the headset You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without ringing on your phone. For more information, refer to Do Not Disturb (DND) on page 134. Note You can forward incoming calls to someone else by pressing the Forward soft key. For more information, refer to Call Forward on page 139.
Basic Call Features Auto Answer You can use auto answer feature to automatically answer an incoming call using the speakerphone. Auto answer is configurable on a per-line basis. You can choose to mute the local microphone when an incoming call is answered automatically. To configure auto answer via phone user interface: 1. Press Menu->Features->Auto Answer. 2. Select the desired line and then press the Enter soft key. 3. Press 4.
User Guide for the SIP-T29G IP Phone Ending Calls To end a call: Do one of the following: Note - If you are using the handset, press , the End Call soft key or hang up the handset. - If you are using the headset, press or the End Call soft key. - If you are using the speakerphone, press , or the End Call soft key. When a call is placed on hold, you cannot press to end it. You should press the Resume soft key to resume the call, and then press to end it.
Basic Call Features 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Recent call in dialing is configurable via web user interface only. Note To view placed calls list when the phone is on the dialing screen: 1. Pick up the handset, press the Speakerphone key or press the line key. The LCD screen displays the placed calls list.
User Guide for the SIP-T29G IP Phone You can also enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) to search from placed calls list. Auto Redial You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1.
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
User Guide for the SIP-T29G IP Phone 2. Press or , or the Switch soft key to select Enabled from the Call Completion field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Call completion is configurable via web user interface at the path Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1.
Basic Call Features Press the OK soft key to redial the number. 1. Call completion is not available on all servers. For more information, contact your system administrator. Note ReCall You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
User Guide for the SIP-T29G IP Phone your room when auto answer is enabled on your phone. When you mute the phone in an idle state or any other states, the mute key LED illuminates solid red and the icon status bar. Note Keep mute should be pre-configured by your system administrator. Mute a Call To mute a call: 1. Press during an active call. The LCD screen indicates that the call is now muted. To un-mute a call: 1. Press again to un-mute the call.
Basic Call Features To un-mute the microphone while dialing: 1. Press again on the pre-dialing, dialing or calling screen. You can also mute the microphone when the IP phone is ringing. Note Call Hold/Resume You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold. When you place a call on hold, your IP PBX may play music to the other party while waiting. To place a call on hold: 1.
User Guide for the SIP-T29G IP Phone Do Not Disturb (DND) You can use DND to reject incoming calls automatically on the phone. The prompt message “n New Missed Call(s)” (“n” indicates the number of missed calls, e.g., 1 New Missed Call(s)) will appear on the LCD screen, and callers will receive a busy message. All calls you receive while DND is activated are logged to your missed calls list. Note The prompt message will display only if Missed Call Log for the line is enabled.
Basic Call Features To configure the DND mode via web user interface: Note 1. Click on Features->Forward&DND. 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon Note appears on the status bar.
User Guide for the SIP-T29G IP Phone To activate DND in custom mode: 1. Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts on the phone. 2. Press or to select the desired account and then press the Enter soft key. 3. Press or , or the Switch soft key to select Enabled from the DND Status field. 4. (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field.
Basic Call Features If you activate DND for the non-default account, only the associated line icon will change to . If you activate DND for all accounts, all line icons will change to and the icon will appear on the status bar. Note When DND and busy forward are both activated for a specific account, calls to the specific account will be sent to the configured destination number. For more information on call forward, refer to Call Forward on page 138.
User Guide for the SIP-T29G IP Phone For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is activated on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. Note DND authorized number is configurable via web user interface only. When the phone misses a call, a prompt window will pop up by default.
Basic Call Features Call Forward You can configure your phone to forward incoming calls to another party (static forwarding). You can also forward calls while your phone is ringing (dynamic forwarding). Note When the phone forwards a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information. You cannot activate or deactivate call forward when call forward feature is disabled.
User Guide for the SIP-T29G IP Phone Note 2. In the Forward block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Call forward mode is configurable via web user interface only. To activate call forward in phone mode: 1. Press Menu->Features->Call Forward or press 2. Press 3. Depending on your selection: a) or when the phone is idle. to select the desired forwarding type, and then press the Enter soft key.
Basic Call Features b) If you select Busy Forward: 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c) If you select No Answer Forward: 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field.
User Guide for the SIP-T29G IP Phone To activate call forward in custom mode: 1. Press Menu->Features->Call Forward or press 2. Press or to select the desired account, and then press the Enter soft key. 3. Press or to select the desired forwarding type, and then press the Enter soft key. 4. Depending on your selection: a) when the phone is idle. If you select Always Forward, you can activate it for a specific account.
Basic Call Features The LCD screen prompts “Copy to all lines?”. 3) b) Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select Busy Forward, you can activate it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.
User Guide for the SIP-T29G IP Phone 3) c) Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select No Answer Forward, you can activate it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field. 2) Enter the destination number you want to forward unanswered incoming calls to in the Forward to field.
Basic Call Features If you activate call forward for the default account, the associated line icon will change to and the icon , will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change to . If you activate call forward for all accounts, all line icons will change to , and the icon will appear on the status bar.
User Guide for the SIP-T29G IP Phone Call forward is configurable via web user interface at the path Features->Forward&DND. Note You can also enter the SIP URL or IP address in the Forward to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 121. Call forward is local to the phone, and may be overridden by the server settings. Call forward on code or off code may be different between servers. For more information, contact your system administrator.
Basic Call Features Press or , or the Switch soft key to select Disabled to deactivate the call forward. Press the Save soft key to accept the change. To deactivate call forward in custom mode: 1. Press Menu->Features->Call Forward or press when the phone is idle. 2. Press or to select the desired account and then press the Enter soft key. 3. Press or to select the desired forwarding type and then press the Enter soft key. 4.
User Guide for the SIP-T29G IP Phone Blind Transfer Before performing a blind transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as Blind Transfer. For more information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page 171. To perform a blind transfer during a call: 1. Press 2. You can do one of the following: - or the Transfer soft key during a call. Enter the number you want to transfer the call to.
Basic Call Features 2. 3. Press Press or to select the desired hold call you want to transfer the call to. , or the Transfer soft key to complete the transfer. Semi-attended Transfer Before performing a semi-attended transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as New Call or Attended Transfer. For more information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page 171. To perform a semi-attended transfer: 1.
User Guide for the SIP-T29G IP Phone Attended Transfer Before performing an attended transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as New Call or Attended Transfer. For more information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page 171. To perform an attended transfer: 1. Press 2. Do one of the following: - or the Transfer soft key during a call. Enter the number you want to transfer the call to.
Basic Call Features 3. Press or , or the Switch soft key to select Enabled from the Play Tone field. 4. (Optional.) Enter the call waiting on code or off code respectively in the On Code or Off Code field. If on code or off code is configured, the IP phone will send the corresponding code to activate or deactivate call waiting on the server. It is not available on all servers. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T29G IP Phone 2. When the first party answers the call, press or the Conference soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and then press 4. When the second party answers the call, press , , or the Send soft key. or the Conference soft key again to join all parties in the conference. To join two calls in a conference: 1.
Basic Call Features Network Conference You can use network conference feature on the SIP-T29G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. Invite another party into an active conference call. To use this feature, contact your system administrator for the network conference URI in advance. To configure network conference via web user interface: 1. Click on Account->Advanced. 2.
User Guide for the SIP-T29G IP Phone 3. Enter the number of the second party and then press 4. When the second party answers the call, press , , or the Send soft key. or the Conference soft key to add the second party to the conference. 5. Press or the Conference soft key to place a new call. The conference is placed on hold. 6. Enter the number of the new party and then press 7. When the new party answers the call, press , , or the Send soft key.
Basic Call Features 8. Press the Save soft key to accept the change or the Back soft key to cancel. If the call park code is already configured for the Park soft key, you don’t need to configure it when configuring a call park key. To configure a retrieve park key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired line key. 3. Press or , or the Switch soft key to select Retrieve Park from the Type field. 4.
User Guide for the SIP-T29G IP Phone It is configured for the Retrieve soft key. This park retrieve code will also apply to the park retrieve park key. 6. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in FAC mode: 1.
Basic Call Features - If the call park code is configured, the phone will dial the configured call park code shown as below: 2. Do one of the following: a) If you want to park the call against the local extension. 1) Press . If the call is parked successfully, you will hear a voice prompt confirming that the call is parked. b) If you want to park the call against desired extension. 1) Enter an extension (e.g., 4606) where you want to park the call. 2) Press or .
User Guide for the SIP-T29G IP Phone Note - Press on the phone where the call is parked. - Enter the desired extension followed by # (e.g., 4606#) on any phone. You can also press the desired BLF or BLF list key to park a call or retrieve a parked call directly. For more information, refer to Parking a Call/Retrieving a Parked Call to the Monitored User on page 174. Transfer Mode To configure call park feature in transfer mode via web user interface: 1. Click on Features->Call Pickup. 2.
Basic Call Features To park a call in Transfer mode: 1. During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key) or the call park key (if configured). - If the call park code is not configured, you need to enter the call park code (e.g., *01). Press , or the Park soft key. The call will be transferred to the shared parking lot. - If the call park code is configured, the call will be directly transferred to the shared parking lot.
User Guide for the SIP-T29G IP Phone You can pick up an incoming call by using the DPickup/GPickup soft key. To use call pickup, you need to configure the call pickup code beforehand on a global or per-line basis via web user interface. Note If there are many incoming calls at the same time, pressing the GPickup soft key on the phone will pick up the call that rings first.
Basic Call Features 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call directly: 1. Pick up the handset, press the Speakerphone key or press the line key (You may need to press the More soft key to see the DPickup soft key). The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3.
User Guide for the SIP-T29G IP Phone Group Call Pickup To enable group call pickup and configure the group call pickup code on a global basis via web user interface: 1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Group Call Pickup. 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 162 1. Click on Account->Advanced. 2.
Basic Call Features To pick up a call in the group: 1. Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as a group pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the group pickup key directly.
User Guide for the SIP-T29G IP Phone 4. (Optional.) Press or , or the Switch soft key to select the desired value from the Send Anony Code field. The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone. 5. (Optional.) Enter the anonymous call on code in the On Code field. 6. (Optional.) Enter the anonymous call off code in the Off Code field. 7.
Basic Call Features 3. Press or to scroll to the Local Anony Reject field. 4. Press or , or the Switch soft key to select Enabled from the Local Anony Reject or , or the Switch soft key to select the desired value from the Send field. 5. Press Rejection Code field. The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call rejection feature on the phone. 6. (Optional.
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Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T29G IP phone.
User Guide for the SIP-T29G IP Phone 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the phone number or extension you want to monitor in the Value field. 7. (Optional.) Enter the directed call pickup code in the Extension field.
Advanced Phone Features 4. Note Click Confirm to accept the change. Visual and audio alert features are configurable via web user interface only. To configure BLF ring type via phone user interface: 1. Press Menu->Basic->Sound->BLF Ring Type. 2. Press 3. (Optional.) Press 4. Press the Save soft key to accept the change or the Back soft key to cancel. or to select the desired ring tone. to adjust the ringer volume.
User Guide for the SIP-T29G IP Phone Press the Cancel soft key to exit the screen. Note If your phone is locked and the type of the phone lock is configured as Function Keys or All Keys, you cannot use the Pick Up, Send, New Call and Cancel soft keys until unlocked. For more information, refer to Phone Lock on page 54. Configuring Directed Call Pickup Code If you configure the directed call pickup code in advance, you can pick up the monitored user’s incoming call by pressing the BLF key.
Advanced Phone Features 3. Enter the desired pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. Configuring Transfer Mode on DSS Key When there is an active call on the IP phone, you can handle the active call differently using a BLF key. The phone behavior dependson the configuration of transfer mode via Dsskey with the BLF key. To configure the transfer mode on DSS key via web user interface: 1. Click on Features->Transfer. 2.
User Guide for the SIP-T29G IP Phone The original call is placed on hold. Click Confirm to accept the change. 3. Note Transfer Mode on DSS Key is also applicable to BLF list feature. Using BLF Feature on the Phone You can use the BLF key in the following ways: Place a call to the monitored user. Transfer a call to the monitored user. Pick up an incoming call of the monitored user.
Advanced Phone Features To perform a blind transfer: 1. Press the BLF key of the monitored user which you want to transfer this call to. Then the active call is connected to the number of the monitored user. When the transfer mode on DSS key is set to Attended Transfer and there is already an active call on the IP phone, you can do the following: To perform a semi-attended transfer: 1. Press the BLF key of the monitored user which you want to transfer this call to.
User Guide for the SIP-T29G IP Phone Parking a Call/Retrieving a Parked Call to the Monitored User You can press the desired BLF key to park a call or retrieve a parked call directly in FAC mode. It should be pre-configured by your system administrator. To park a call in FAC mode: 1. During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key). 2. Press the desired BLF key to park the call to the monitored user. To retrieve a parked call in FAC mode: 1.
Advanced Phone Features When a call is being parked against the monitored phone, press the BLF List key to retrieve the parked call from the monitored user. Before retrieving the parked call, ensure that the BLF List Retrieve Call Parked Code has been configured in advance. If the code is not configured, the phone will place a call to the monitored user instead of retrieving the parked call when you press the BLF List key. To configure BLF List settings via web user interface: Note 1.
User Guide for the SIP-T29G IP Phone You can receive a visual or/and an audio alert (if enabled) on your phone when the monitored user receives an incoming call. For more information, refer to Configuring Visual and Audio Alert for BLF Pickup on page 168. Note The pickup code is used in the following order of preference: BLF List Pickup Code (Account->Advanced)>Directed Call Pickup Code (Account->Advanced)> Directed Call Pickup Code (Features->Call Pickup).
Advanced Phone Features The following figure shows an example: Note Recording using a USB flash drive is not available by default. For more information, contact your system administrator. The size of a single recording file should be less than 2G.
User Guide for the SIP-T29G IP Phone The LCD screen displays the icon and recording duration. During the recording, you can do the following: - Press the More soft key, and then press the PauseREC soft key. Then appears on the LCD screen and the duration stops counting. The ResumeREC soft key appears on the LCD screen. Both you and other parties are not recorded. Press the ResumeREC soft key to continue recording. - Press the More soft key, and then press the StopREC soft key.
Advanced Phone Features - If there is insufficient free space (30 minutes left) on the USB flash drive during recording, the LCD screen prompts the following: Press the Cancel soft key to return to the previous screen. - If there is insufficient free space (10 minutes left) on the USB flash drive during recording, the LCD screen prompts the following: Press the Cancel soft key to return to the previous screen.
User Guide for the SIP-T29G IP Phone To stop recording while the phone records, do one of the following: Press the More soft key, and then press the StopREC soft key. - The LCD screen prompts “Call has been successfully recorded on USB device”, the recording icon and recording duration disappear. Press the More soft key and then press the End Call soft key.
Advanced Phone Features The LCD screen shows all recorded files on the USB flash drive. The filename consists of the recording time & date, the other party’s number/IP address/name (or the first person’s number/IP address/name you called). 2. Press or to scroll through the recorded files. 3. Press the Play soft key. During the recording playback, you can do the following: - Press the Pause soft key to pause the playback. The Play soft key appears on the LCD screen.
User Guide for the SIP-T29G IP Phone Deleting the Recorded File To delete a recorded file: 1. Press Menu->USB->Browse Audio. 2. Press 3. Press the Delete soft key. or to highlight the recording you want to delete. The LCD screen prompts the following warning: 4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Viewing the Storage Space You can view the storage space (e.g., total space, used space, free space) of the USB flash drive on the phone.
Advanced Phone Features URL Record: The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. Server recording is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T29G IP Phone Configuring a URL Record Key To configure a URL record key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the URL Record field. 6. Press the Save soft key to accept the change or the Back soft key to cancel.
Advanced Phone Features You can listen to the recordings saved on your server system. For example, you can dial an access code to listen to the recordings. Note The way in which you listen to the recordings may be different depending on the server. Contact your system administrator for more information. Hot Desking Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee.
User Guide for the SIP-T29G IP Phone To use hot desking: 1. Press the hot desking key when the phone is idle. The LCD screen prompts the following warning: 2. Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately. The login wizard will be displayed as below: 3. Enter the login information in each field. 4. Press the Save soft key to login or the Back soft key to cancel.
Advanced Phone Features Configuring the Intercom Feature on the IP Phone Configuring an Intercom Key To configure an intercom key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. Select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the target extension number in the Value field. or , or the Switch soft key to select Intercom from the Type field.
User Guide for the SIP-T29G IP Phone Intercom Feature Intercom Mute Intercom Tone Description Enable or disable the IP phone’s microphone for intercom calls. Enable or disable the IP phone to play a warning tone when it receives an incoming intercom call. Enable or disable the IP phone to automatically answer an Intercom Barge incoming intercom call while there is already an active call on the phone. Intercom Allow You can enable or disable the phone to answer an incoming intercom call.
Advanced Phone Features To configure intercom features via phone user interface: 1. Press Menu->Features->Intercom. 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom features are configurable via web user interface at the path Features->Intercom.
User Guide for the SIP-T29G IP Phone To pick up an incoming call when the monitored phone is ringing: 1. Press the intercom key. The incoming call of the target extension is answered on the IP phone. If the directed call pickup code is not configured, the phone will place a call to the target extension instead of picking up an incoming call of the target extension when you press the intercom key.
Advanced Phone Features 6. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 7. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. 8. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path Dsskey->Line key.
User Guide for the SIP-T29G IP Phone To configure paging list via phone user interface: 1. Press the paging list key when the phone is idle. If the paging list key is not configured, you can also press Menu->Features->Others->Paging List to configure the paging list. 2. Press or to select a desired paging group. The default tag is Empty if it is not configured before. 3. Press the Option soft key, and then press the Edit soft key from the prompt list. 4.
Advanced Phone Features The LCD screen prompts “Delete selected paging group?”. 4. Press the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can press the Delete All soft key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface. To configure a default codec for multicast paging via web user interface: 1. Click on Features->General Information. 2.
User Guide for the SIP-T29G IP Phone Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) and channel(s) without involving SIP signaling. You can specify up to 31 multicast addresses and channels that the phone listens to on the network. RTP stream is listened in the hands-free (speakerphone) mode by default.
Advanced Phone Features To configure multicast listening addresses via web user interface: 1. Click on Directory->Multicast IP. 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Ignore DND. 4. Select the desired value from the pull-down list of Paging Priority Active. 5. Enter the multicast IP address(es) and port number (e.g., 224.5.6.
User Guide for the SIP-T29G IP Phone The following figure shows a multicast RTP session on the phone: 2. You can do the following: To place the current multicast RTP session on hold, press the Hold soft key. The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session. To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again. Note To end the multicast RTP session, press the End Call soft key.
Advanced Phone Features To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again. To end the multicast RTP session, press the End Call soft key. Music on Hold (MoH) Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold. To use this feature, you should specify a SIP URI pointing to a Music on Hold Server account.
User Guide for the SIP-T29G IP Phone When you place a call on hold, the held party can hear the music. For this feature to function, all involved parties cannot use encrypted RTP (SRTP). Note Music on hold server is configurable via web user interface only. Automatic Call Distribution (ACD) ACD is often used in offices for customer service, such as call center.
Advanced Phone Features The LCD screen prompts you the following information: User ID: the identity used to log into the queue. Password: the password used to log into the queue. 2. Note Press the Login soft key to log in. Contact your system administrator for the User ID and Password to access the ACD system. After configuring an ACD key, you can press the ACD key to log into the ACD system. After logging in, you are ready to receive calls from the ACD system.
User Guide for the SIP-T29G IP Phone Shared Call Appearance (SCA) You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon. In the following figure, the first line is private and the second line is shared: If two phones share a line, an incoming call to this extension will cause both phones to ring simultaneously. The incoming call can be answered on either phone but not both.
Advanced Phone Features Configuring SCA Feature on the IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
User Guide for the SIP-T29G IP Phone If Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone. 3. Click Confirm to accept the change. To configure the shared line settings and the number of line key on phone A via web user interface: 1. 202 Register the primary account 4603.
Advanced Phone Features 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys feature is enabled. The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field.
User Guide for the SIP-T29G IP Phone (Enter the primary account 4603 in the Register Name field.) 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys feature is enabled. The default value is 1. In this example, the value is set to 2.
Advanced Phone Features 4. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call. Private hold only allows the hold party to retrieve the held call.
User Guide for the SIP-T29G IP Phone 4. Press or , or the Switch soft key to select Private Hold from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Configuring call pull feature Call pull feature allows users to retrieve an existing call from another shared phone that is in active or public hold status.
Advanced Phone Features Using SCA Feature on the IP Phone This section provides you with detailed information on using the SIP-T29G IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change. For more information on line key LED indicators, refer to LED Instructions on page 9.
User Guide for the SIP-T29G IP Phone Phone A will dial the entered number using the selected line key. Answering Calls You can have one call or multiple calls on the shared line. Incoming calls will be distributed evenly among the available line keys. To answer a call on the shared line: When an incoming call arrives on the shared line, the phone A and phone B will ring simultaneously, and the LED indicators of the line key 1 on both phone A and phone B will flash green.
Advanced Phone Features Press or the Answer soft key. Phone B stops ringing. The incoming call is answered and the original call is placed on hold. The LED indicators of the line key 1 on phone A will slowly flash green and phone B will slowly flash red indicating that there is the held call on the line key 1. The LED indicators of the line key 2 on phone A will illuminate solid green and phone B will illuminate solid red indicating that there is an active call on the line key 2.
User Guide for the SIP-T29G IP Phone To place a call on private hold: 1. Press the PriHold soft key or private hold key on phone A when there is an active call on the shared line (You may need to press the More soft key to see the PriHold soft key). The line key LED slowly flashes green on phone A when the shared line call is placed on private hold. Retrieving a Held Call To retrieve a call placed on public hold: You can retrieve the public held call on either phone A or phone B.
Advanced Phone Features The conversation is established between phone B and phone C, phone A disconnects the call. And the line key LEDs on phone A illuminate solid red and phone B illuminate solid green. To retrieve a call placed on private hold: The private held call can be only retrieved by the hold party (party A). Do one of the following: - Press the line key with the slow-flashing green LED indicator. - Press the Resume soft key on phone A.
User Guide for the SIP-T29G IP Phone If phone A has more than one call, do the following: 1. Long press the desired line key on phone B. The list of calls appears on the LCD screen of phone B. 2. Press or to select the active call. The Cancel, Call Pull, New Call and Barge In soft keys appear when the active call is highlighted. 3. Press the Barge In soft key to interrupt the active call of phone A.
Advanced Phone Features To retrieve a call from another shared phone: If there is an active call between phone A and phone C, do the following: 1. Long press the desired line key on phone B. The Cancel, Call Pull, New Call and Barge In soft keys appear on the LCD screen of phone B. 2. Press the Call Pull soft key. The active call has been retrieved from the phone A successfully. If there is a held call between phone A and phone C, do the following: 1. Long press the desired line key on phone B.
User Guide for the SIP-T29G IP Phone Bridged Line Appearance (BLA) BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number. BLA depends on support from a SIP server.
Advanced Phone Features To register an account and configure BLA feature on phone A via web user interface: 1. Register the account 14019833020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change.
User Guide for the SIP-T29G IP Phone To register an account and configure BLA feature on phone B via web user interface: 216 1. Register the account 10462190020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change.
Advanced Phone Features Using BLA Feature on the IP Phone This section provides you with detailed information on using the SIP-T29G IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change. For more information on line key LED indicators, refer to LED Instructions on page 9.
User Guide for the SIP-T29G IP Phone Answering Calls When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the bridged line. The phone A and phone B ring simultaneously and the LED indicators of the line key on both phone A and phone B will flash green. You can answer the incoming call on either phone A or phone B but not both. Do one of the following on phone A or phone B: - Press , or the Answer soft key on phone A. Phone B stops ringing.
Advanced Phone Features Messages Short Message Service (SMS) You can send and receive text messages using the SIP-T29G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will prompt “n New Text Message(s)” (“n” indicates the number of unread text messages. e.g., 1 New Text Message(s)) and an icon Note .
User Guide for the SIP-T29G IP Phone 2. Note Select the desired message and then press the View soft key. If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly. To send a text message: 1. Press Menu->Message->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key. 4. (Optional.
Advanced Phone Features To delete a text message: 1. Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox). 2. Select the desired message and then press the Option soft key. 3. Select Delete to delete the desired message, then press OK. The LCD screen prompts "Delete the selected message?". 4. Press the OK soft key to delete this message or the Cancel soft key to cancel. You can also delete all text messages by pressing the Option soft key and then select Delete All.
User Guide for the SIP-T29G IP Phone If the voice mail pop-up message box disappears, it won't pop up again unless the user receives a new voice mail or the user re-registers the account that has unread voice mail(s). Note You can configure the phone not to display the pop-up prompt, contact your system administrator for more information. To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call.
Advanced Phone Features The LCD screen displays the amount of new and old voice mails. 2. Select an account and then press the Connect soft key to listen to voice mails. Message Waiting Indicator (MWI) The SIP-T29G IP phone supports MWI when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator.
User Guide for the SIP-T29G IP Phone To configure subscribe for MWI via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Select Enabled from the pull-down list of Subscribe for MWI. 4. Enter the period time in the MWI Subscription Period(Seconds) field. 5. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default.
Advanced Phone Features 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail. Note MWI subscription is configurable via web user interface only.
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Appendix Appendix Appendix A – Time Zones Time Zone -11 -10 -9:30 -9 -8 -7 -6 -5 -4:30 -4 -3:30 -3 -2:30 -2 -1 0 +1 +2 +3 +3:30 +4 +4:30 +5 +5:30 +5:45 +6 +6:30 +7 +8 +8:45 Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Win
User Guide for the SIP-T29G IP Phone Time Zone +9 +9:30 +10 +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 228 Time Zone Name Japan(Tokyo), Korea(Seoul), Russia(Yakutsk,Chita) Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Cha
Appendix Appendix B – Menu Structure 229
User Guide for the SIP-T29G IP Phone 230
Index Index A 201 Configuring the Intercom Feature on the IP Phone 187 Connecting to the Wired Network 24 Connecting to the Wireless Network 29 Contact Management 60 Contrast 49 Customizing Your Phone 41 About This Guide v Accessing the Remote Phone Book 80 Account Management 108 Account Registration 108 Activating the Bluetooth Mode 88 Activating the Wi-Fi Mode 28 Adding a Contact to the Local Directory/Blacklist 82 Adding Contacts 66 Adding Groups 63 Administrator password 52 Advanced Phone Features 16
User Guide for the SIP-T29G IP Phone I Icon Instructions 3 Idle Screen 36 Importing/Exporting Contact lists In This Guide v Incoming Intercom Calls 187 Intercom 186 73 K Key As Send 53 Key Tone 60 L Language 50 LED Instructions 9 Line Keys 95 Line Key Icons 4 Live Dialpad 118 Local Conference 151 Local Directory 63 M Manually Add a Wireless Network 32 Manually Connect to an Available Wireless Network 29 Message Waiting Indicator (MWI) 223 Messages 219 Multicast Paging 190 Multiple Line Keys per Account 1
