Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, phot ocopying, recording, or otherwise, for any purpose, without the express writ ten permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Yealink SIP-T38G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of th e GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing this Gigabit Color IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and Conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone.
User Guide for the SIP-T38G IP Phone Packaging Contents on page 11 Phone Installation on page 12 The following sections are new: Administrator Password on page 27 BroadSoft Phonebook on page 41 BroadSoft Call Log on page 44 Auto Answer on page 69 Auto Redial on page 70 Call Completion on page 71 Call Waiting on page 79 Major updates have occurred to the following sections: vi Basic Network Settings on page 16 Call History Management on page 43 DSS Keys on pa
Table of Contents About This Guide................................................................ v In This Guide ................................................................................................................ v Summary of Changes.................................................................................................. v Changes for Release 70, Guide Version 70. 3 ............................................................ v Changes for Release 70, Guide Version 70. 2 ...........
User Guide for the SIP-T38G IP Phone Time and Date ........................................................................................................ 25 Administrator Password.......................................................................................... 27 Key as Send ............................................................................................................ 28 Keypad Lock ....................................................................................................
Table of Contents Anonymous Call Rejection ......................................................................................... 88 Advanced Phone Features ................................................ 91 Busy Lamp Field (BLF) ............................................................................................... 91 BLF List ....................................................................................................................... 94 Shared Line .................................
User Guide for the SIP-T38G IP Phone x
Overview This chapter provides the overview of the SIP-T38G IP phone. The topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T38G IP phone are the LCD screen and the keypad.
User Guide for the SIP-T38G IP Phone Hardware component instructions of the SIP-T38G IP phone are: It e m De s cript ion Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen • Icons(for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving files! Please wait…") • Time and date ② Power Indicator LED Indicates phone power status.
Overview Icons appearing on the phone LCD screen are described in the following table: Icons De s cript ion Network is unavailable Registered successfully Register failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer volume is 0 3
User Guide for the SIP-T38G IP Phone Icons De s cript ion Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Open VPN Conference The default contact photo 4
Overview P ower Indicator LED L ED St at us De s cript ion Solid green The phone is powered on. Flashing green The phone is ringing. Off The phone is powered off. L ine key LED L ED St at us De s cript ion Solid green The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing. Slow flashing green The call is placed on hold. Off The line is inactive.
User Guide for the SIP-T38G IP Phone Me mory key LED (configured as shared line key) L ED St at us De s cript ion Solid green All the parties are idle. Solid red The shared line is seized. Fast flashing green Some party receives the ringback. Fast flashing red The shared line receives an incoming call. Solid orange The shared line is in conversation. Slow flashing orange The shared line conversation is placed on public hold.
Overview (case-sensitive).
User Guide for the SIP-T38G IP Phone O pt ions P hone User Interface We b User Inte rf ace --Dial Plan --DSS Keys √ --Key as Send √ --Hotline √ --Live Dialpad --Emergency A dv anced Phone Features --BLF √ --BLF List --Shared Line --Intercom √ --Call Recording √ --Hot Desking √ --ACD √ --Messages √ √ SIP A ccount --User Options --Register Status --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ √ --Server Option --Regis
Overview The following table shows documentations available for the SIP-T38G IP phone. Name Cont e nt s Quick Installation Basic set up of the Guide phone Quick Reference Guide W he re f ound L anguage In the package English In the package English On the website English Basic call features and phone customizations Phone/Web user interface settings User Guide Basic call features and advanced phone features Not e You can also download the latest documentations online: http://www.yealink.
User Guide for the SIP-T38G IP Phone 10
Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T38G IP phone. The topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T38G IP Phone Power A dapter (Optional) Handset & Handset Cord Et hernet Cable Q uick Installation Guide & Quick Reference Guide Check the list before installation. If you find anything missing, contact your system administrator. If your phone is already installed, proceed to Phone Initialization on page 15.
Getting Started Connect the Network and Power 1) A t tach the Stand: 2) Connect t he Handset and optional Headset: Not e The headset should be purchased separately. 3) Connect t he Network and Power: You have two options for power and network connections. Your system administrator will advise you which one to use.
User Guide for the SIP-T38G IP Phone AC Power (Optional) To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2. Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the SIP-T38G IP phone can be powered from a PoE (IEEE 802.
Getting Started After your phone has been powered up, the system boots up and performs the following steps: A utomatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Initializing…Please wait" during the initialization. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain its valid network settings (e.g.
User Guide for the SIP-T38G IP Phone 3. Enter the Us er Name (admin) and Password (admin) in the pop-up dialogue box. 4. Click O K to login. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually. To configure a static IP address via phone user interface: 1. Press Me nu->Setting->Advanced Settings (password: admin) ->Ne twork->WAN Port ->Static IP Client. 2.
Getting Started 3. Not e Press the Save soft key to accept the change or the Back soft key to cancel. Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. Generally, your phone will be deployed with multiple other phones.
User Guide for the SIP-T38G IP Phone No. De s cript ion choose the available account. 6 18 This area shows the backgrounds picture. You can also change it. For more information you can refer to Wallpaper on page 19.
Customizing Your Phone You can customize your SIP-T38G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T38G IP Phone To change the wallpaper via phone user interface: 1. Press Me nu->Display->Wallpaper. 2. Press 3. Press the Save soft key to accept the change or the Back soft key to cancel. or , or the Switch soft key to select the desired wallpaper image. You can also change wallpaper via web user interface at the path P hone->Preference. You can use screensaver that your phone will automatically change the pictures on the screen during periods of user inactivity.
Customizing Your Phone 3. Press to scroll to the P review Screensaver Pictures field, press the Enter soft key to preview the screensaver pictures and then press the Ex it soft key to back to the previous interface. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure screensaver via web user interface at the path P hone->Preference. The theme can make your phone display personalized desktop and distinctive visual enjoyment.
User Guide for the SIP-T38G IP Phone Theme 2 Theme 3 Theme 4 You can also change the theme via web user interface at the path P hone->Preference. You can configure the backlight status on the LCD screen as the following types: A lways on: Backlight is on permanently. 1min, 2min, 5min, 10min, 30min: Backlight is turned off when the phone is inactive for approximately 1min, 2min, 5min, 10min or 30min.
Customizing Your Phone To configure the backlight via phone user interface: 1. Press Me nu->Display->Backlight. 2. Press or , or the Switch soft key to select the desired level from the A ct ive L e vel field. 3. Press or , or the Switch soft key to select the desired level from the Inactive L e vel field. 4. Press or , or the Switch soft key to select the desired time from the Backlight Time field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T38G IP Phone 2. Press or , or the Switch soft key to increase or decrease the intensity of contrast. The default contrast level is 6. 3. Press the Save soft key to accept the change or the Back soft key to cancel. The default language of the phone user interface is English. The phone will detect and use the same language as which of your internet browser for the web user interface.
Customizing Your Phone The time and date display on the LCD screen when the phone is idle. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, contact your system administrator for more information. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually. To configure the SNTP settings via phone user interface: 1. Press Me nu->Setting->Basic Settings->Time & Date->SNTP Settings. 2.
User Guide for the SIP-T38G IP Phone 2. Enter the specific date and time. 3. Press the Save soft key to accept the change. The time that displays on the LCD screen will change accordingly. To configure the time and date format via phone user interface: 1. Press Menu->Setting->Basic Settings->Time & Date Format. 2. Press or , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Clock field. 3.
Customizing Your Phone MM/DD/YY 07/17/12 DD MMM YYYY 17 Jul 2012 WWW DD MMM Tues 17 Jul You can also configure the time and date settings via web user interface at the path P hone->Preference. You can change the administrator password to protect your phone from unauthorized use. Only the users owning the administrator password have the permission to change the advanced settings. To change the administrator password via phone user interface: 1.
User Guide for the SIP-T38G IP Phone You can set the "#" or "*" to perform as a send key while dialing a call. To s et the key as send via phone user interface: 1. Press Me nu->Features->Key as Send. 2. Press or , or the Switch soft key to select "#" or "*" from the Ke y as Send field, or select Dis able to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone To s et the keypad lock PIN via phone user interface: 1. Press Me nu->Setting->Basic Settings->Phone Unlock PIN. 2. Enter the Current PIN, Ne w PIN and Confirm PIN in the corresponding fields. 3. Press the Confirm soft key to accept the setting or the Back soft key to cancel. To activate the keypad lock via phone user interface: 1. Press Me nu->Setting->Advanced Settings (password: admin) ->P hone Se tting->Lock. 2.
User Guide for the SIP-T38G IP Phone If the keypad lock feature is activated to be L ock&Answer, an additional icon will appear on the LCD screen. You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing . To configure the timeout for auto lock via web user interface: 1. Click on P hone->Features. 2. Click the “+”sign on the left of the P hone Lock to expand the feature list. 3. Enter the desired time in the Aut o Lock Time-out (0~3600s) field.
Customizing Your Phone To unlock the keypad lock via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN:”. 2. Enter the PIN (default PIN: 123). 3. Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen. You can long press to lock the keypad again. To deactivate the keypad lock via phone user interface: 1. Press Me nu->Setting->Advanced Settings (password: admin) ->P hone Se tting->Lock. 2.
User Guide for the SIP-T38G IP Phone You can press the Volume key to adjust the receiver volume of currently used audio devices (handset, speakerphone or headset), when the phone is in the dialing interface or during a call. You can also press the Volume key to adjust the ringer volume when the phone is idle. 1. Press to adjust the ringer volume when the phone is in the idle screen. 2. When the phone is during a call, press to adjust the volume of audio device (handset, speakerphone or headset).
Customizing Your Phone 2. Press or to select the desired ring tone. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To s elect a ring tone for the phone via web user interface: 1. Click on P hone->Preference. 2. Select the desired ring tone from the pull-down list of Ring Tones. 3. Click Conf irm to accept the change. To s elect a ring tone for the account via web user interface: 1. Click on A ccount. 2.
User Guide for the SIP-T38G IP Phone Remote Phonebook BroadSoft Phonebook The built-in phone directory stores the names and phone numbers of your contacts. You can store up to 300 contacts in your phone's local directory. You can add, edit, delete or search for a contact in the local directory. You can also dial a contact from the local directory.
Customizing Your Phone 7. Not e Press the Save soft key to accept the change or the Back soft key to cancel. If the contact has existed in the directory, the LCD screen will prompt “ContactName exists in contactlist!”. Adding Contacts from Call History To add a contact to the local directory from the call history: 1. Press the History soft key. 2. Press 3. Press the O ption soft key, and then select A dd t o Contacts from the prompt list. 4. Enter the contact name. 5.
User Guide for the SIP-T38G IP Phone 2. Press or 3. Press theO ption soft key, and then select De tail from the prompt list. 4. Press 5. Press the Save soft key to accept change or the Back soft key to cancel. or to highlight the desired contact. to highlight the contact information and then edit. To delete a contact from the local directory: 1. Press Directory->Local Directory->Contacts. 2. Press 3. Press the O ption soft key, and then select De lete from the prompt list. 4.
Customizing Your Phone 4. Click Upload Photo to upload the photo. You can also click De lete Photo to delete the photo. Not e The phone only supports uploading the png, jpg or bmp format files. The maximum resolution of the upload picture is 96*96 pixels. You can only delete the custom photos. If multiple contacts want to use the same custom photo, you need to upload the contact photo again. When you place a call from the contact, the phone idle screen will show the contact photo.
User Guide for the SIP-T38G IP Phone 2. Select the desired contact group. 3. Press 4. Press the Dial soft key. - or to highlight the desired contact. If only one number of the contact is stored in the local directory, press the Dial soft key to dial out the number. - If multiple numbers of the contact are stored in the local directory, press the Dial soft key to display a list of numbers. Press or to highlight the desired number. Press the Dial soft key to dial out the number.
Customizing Your Phone The web user interface prompts "This operation will delete all records which already exist! Continue?". 4. Click O K to complete importing the contact list. To import a CSV file of contact list via web user interface: 1. Click on Contacts->Contacts. 2. Click Browse to select a contact list file (file format must be.csv) from your local system. 3. Click Import CSV to import the contact list.
User Guide for the SIP-T38G IP Phone 4. Press the O K soft key to confirm the setting. You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory. You can configure your new phone to access up to 5 corporate directories. Contact your system administrator for the access URL of the corporate directory. To configure an access URL for remote phonebook via web user interface: 1.
Customizing Your Phone To place a call f rom the corporate directory: 1. Press Directory->Remote Phone Book. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Select the desired contact in the corporate directory. 4. Press the Dial soft key. In addition, you can enable the phone to present the caller identity stored in the corporate directory when receiving a call.
User Guide for the SIP-T38G IP Phone To configure the BroadSoft phonebook via web user interface: 1. Click on Contacts->BroadSoft. 2. Select the desired BroadSoft item from the pull-down list of BroadSoft Item. 3. Enter the parameters: display name, server address, port, user name and password in the corresponding fields. 4. Click Conf irm to accept the change. To access the Broadsoft directory via phone user interface: 1. Press Directory->BroadSoft. 2.
Customizing Your Phone The SIP-T38G IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. To e nable the history record feature via phone user interface: 1. Press Me nu->Features->History Setting. 2.
User Guide for the SIP-T38G IP Phone Calls and F orwarded Calls. 3. Press or to select the desired entry. 4. Press the O ption soft key, and then select A dd t o Contacts (or A dd to Blacklist) from the prompt list. For more information, refer to Contact Management on page 33. To delete an entry f rom the call history list: 1. Press the History soft key. 2. Press or to switch between A ll Calls, Dialed Calls, Re ceived Calls, Missed Calls and F orwarded Calls. 3.
Customizing Your Phone To configure the BroadSoft call log via phone user interface: 1. Press Me nu->Features->BroadSoft Settings Menu->CallLog Settings. 2. Press or , or the Switch soft key to select the desired call log item from the CallLog Item field. 3. Enter the parameters: display name, server address, port, user name and password in the corresponding fields. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T38G IP Phone The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. 3. Press the Back soft key to back to the previous interface. To check t he BroadSoft call log: 1. Press Me nu->History->Network Call Log. 2. Select the desired call log menu, and then press the Enter soft key to load the BroadSoft call log. 3. Select the desired contact in the BroadSoft call log list. 4. Press the De tail soft key.
Customizing Your Phone Physically connect your headset, refer to Phone Installation on page 12 and activate/deactivate it for use. To activate the headset mode: 1. Press on the phone. The HEADSET key LED illuminates solid green when the headset mode is activated. Press the line key or the A nswer soft key to answer a call, the call will connect to your headset automatically. To deactivate the headset mode: 1. Press again on the phone.
User Guide for the SIP-T38G IP Phone You can also configure the memory key via web user interface at the path DSS Ke y->Memory Key.
Customizing Your Phone Us age: When receiving an incoming call, the DSS key LED flashes green: 1. Press the DSS key to accept the incoming call. 2. Press the DSS key to place the active call on hold. 3. Press the DSS key again to resume the held call. If A ut o is selected from the A ccount ID field, press the DSS key when the phone is idle, you can play a call using the first registered account. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember.
User Guide for the SIP-T38G IP Phone Ke y Type (Group Pickup) Account ID (the account this feature will be applied to) Value (the group pickup feature code) Us age: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF.
Customizing Your Phone P hone Book Name (the remote group name you want to access if the remote phonebook is configured) Usage: Press the DSS key to access the remote group specified in the Phone Book Name field. Xml Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
User Guide for the SIP-T38G IP Phone Value (the number you want to add to the conference) Us age: Press the DSS key during an active call to set up a conference with the number specified in the Value field. Not e When leaving the Val ue field blank, the DSS key performs the same as the CO N F key or the Co n f soft key during a call. F orward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 76.
Customizing Your Phone Hold You can use this key feature to place an active call on hold or retrieve a held call. De pendencies: Type (Key Event) Ke y Type (Hold) Us age: 1. Press the DSS key during an active call to place the call on hold. 2. Press the DSS key again to retrieve the held call. DND You can use this key feature to activate or deactivate the DND mode. De pendencies: Type (Key Event) Ke y Type (DND) Us age: Not e 1. Press the DSS key to activate the DND mode. 2.
User Guide for the SIP-T38G IP Phone De pendencies: Type (Key Event) Ke y Type (Group Listening) Us age: 1. During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/headset, other people at your side can listen through speaker at the same time. 2. Press the DSS key again to deactivate the group listening mode. P ublic Hold You can use this key feature to place an active call on public hold or retrieve a public held call.
Customizing Your Phone Us age: 1. Press the DSS key to access the zero-touch screen. 2. Press the O K soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Ne xt soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the O K soft key. The phone will reboot to update configurations. URL You can use this key feature to access a specific URL quickly.
User Guide for the SIP-T38G IP Phone Ke y. For more information on using the line keys, refer to Memory Keys introduced above. You can customize the soft keys, navigation keys and function keys on the keypad. To customize the programmable keys via web user interface: Not e 1. Click on DSS Key->Programmable Key. 2. Customize specific features for these keys. 3. Click Conf irm to accept the change. You can configure the programmable keys via web user interface only.
Customizing Your Phone The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Me nu->Setting->Advanced Settings (password: admin) ->A ccounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disable from the A ct ivation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T38G IP Phone If this is the case, the LCD screen could resemble the following figure: Incoming calls to this line will be distributed evenly among the available line keys. Similarly, outgoing calls will be distributed. Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T38GIP phone processes the inputs received from your phone keypad.
Customizing Your Phone Sy nt ax De s cript ion The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right $ parenthesis when there are more than one. Example: A replace rule configuration: Number: "9([5-7])(.)", Replace: "5$2". When you enter "96123" to dial out on your phone, the number will be replaced as "5123" and then dialed out.
User Guide for the SIP-T38G IP Phone 3. Edit the values in the Number and Re place fields. 4. Enter the desired line ID in the A ccount field or leave it blank. 5. Click Edit to edit the replace rules. 6. Click Sav e to accept the change. To delete one or more replace rules via web user interface: 1. Click on P hone->Dial Plan->Replace Rule. 2. Select the one or more replace rules by checking the checkbox(es). 3. Click De lete to delete the replace rule(s). 4.
Customizing Your Phone Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a count ry. This feature is necessary only when dialing the number outside the code area. For example, area code is configured as "Code: 011, Minimum Length: 4, Maximum Length: 11", then when you dial out the number "56789", the phone will add the area code and dial out the number "01156789". To configure the area code and lengths via web user interface: 1.
User Guide for the SIP-T38G IP Phone To s pecify emergency numbers via web user interface: 1. Click on P hone->Features. 2. Click the “+” sign on the left of the P hone Lock to expand the feature list. 3. Enter the emergency services number in the Emergency field. For multiple numbers, enter a "," between each emergency number. The default emergency numbers are 112, 911 and 110. 4. Click Conf irm to accept the change.
Customizing Your Phone 3. Enter the delay time (in seconds) in the Hot line Time-out field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure hotline via web user interface at the path P hone->Features->General Information.
User Guide for the SIP-T38G IP Phone 64
Basic Call Features The SIP-T38G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T38G IP phone.
User Guide for the SIP-T38G IP Phone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results. For more information, refer to Contact Management on page 33 and Call History Management on page 43.
Basic Call Features Press , , or the Se nd soft key. To place a call using t he headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Se nd soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press , , or the Se nd soft key.
User Guide for the SIP-T38G IP Phone A nswering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and the headset mode deactivated, press the A ns wer soft key.
Basic Call Features If you are using the speakerphone, press Not e or the Cancel soft key. To end a call pl aced on hold, yo u can press the Can cel soft key to end the call directly, or press the Re sume soft key to resume the call before ending it. To redial the last placed call from your phone: 1. Press twice. A call to your last placed call is attempted. To redial a previously placed call from your phone: 1. Press 2. Press when the phone is idle.
User Guide for the SIP-T38G IP Phone 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LCD screen. You can also configure auto answer via web user interface at the path A ccount. Not e The auto answer feature is not applicable to answer another incoming call automatically when there is an active call on the phone. You can enable the auto redial feature to redial the phone number automatically when the called party is busy.
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the O K soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for a period of time or press the O K soft key to redial the phone number. The phone will retry as many times as you configured until the called party is idle.
User Guide for the SIP-T38G IP Phone 2. Press or , or the Switch soft key to select Enable from the Call Completion field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure call completion via web user interface at the path P hone->Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1.
Basic Call Features 3. Not e Press the O K soft key to redial the number. The call completion feature is not available on all servers. For more information, contact your system administrator. You can press a call return key to place a call back to the last incoming call. To configure a call return key via phone user interface: 1. Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys). 2. Select a desired DSS key. 3. Press or , or the Switch soft key to select Ke y Event from the Ty pe field.
User Guide for the SIP-T38G IP Phone The phone LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. At any time, at most one active call can be in progress on your phone, other calls can be received and made while placing the original call on hold. When placing a call on hold, your IP PBX might play a melody or message to the other party while waiting. To place a call on hold: 1.
Basic Call Features then press the Re s ume soft key to retrieve the desired call. If more than two calls are on hold, an indication appears on the LCD screen, for example "2/4", indicating that this is the second call out of four calls. If multiple calls are on hold on more than one line keys, you can view the details of the calls by pressing the corresponding line key, and then press the Re s ume soft key to retrieve the call.
User Guide for the SIP-T38G IP Phone You can configure your phone to forward incoming calls to another party by the Static Forwarding. You can also forward incoming calls while your phone is ringing, refer to the Dynamic Forwarding. Static Forwarding Three types of static forwarding: A lways Forward: Incoming calls are immediately forwarded. Bus y Forward: Incoming calls are immediately forwarded if the phone is busy.
Basic Call Features 3) (Optional.) Enter the busy forward on code or off code respectively in the O n Code or O f f Code field. c.) If you select No A nswer Forward: 1) Press or , or the Switch soft key to select Enable from the No A nswer field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the F orward to field.
User Guide for the SIP-T38G IP Phone To disable call forward: Do one of the following: - Press - Press Me nu->Features->Call Forward. Press when the phone is idle. or to select the desired forwarding type, then press the Enter soft or , or the Switch soft key to select D is able to disable the call key. Press forward. Press the Save soft key to accept the change. Dynamic Forwarding To f orward an incoming call to another party: 1. When the phone is ringing, press the F orward soft key. 2.
Basic Call Features 2. Enter the number you want to transfer the call to. 3. Press or the Transfer soft key to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended t ransfer: 1. Press or the Transfer soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press 4. Press or to dial out. or the Transfer soft key to complete the transfer when receiving ringback. To perform an attended transfer: 1.
User Guide for the SIP-T38G IP Phone field. 3. Press or , or the Switch soft key to select Enable from the Call Waiting Tone field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the call waiting feature via web user interface at the path P hone->Features->General Information. You can create a conference with other parties using the phone’s local conference feature.
Basic Call Features 3. Enter the number of the second party and press , , or the Se nd soft key. 4. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press or the Conf soft key again to join all parties in the conference. To join two calls in a conference: 1. Place two calls using two different accounts on the phone (for example, place the first call using account 1, and then place the second call using account 2). 2.
User Guide for the SIP-T38G IP Phone To s et up a network conference call: 1. Place a call to the first party. 2. Press or the Conf soft key to create a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Se nd soft key. 4. When the second party answers the call, press or the Conf soft key to add the second party to the conference. 5. Press the Conf soft key to create a new call. The conference is placed on hold. 6.
Basic Call Features 6. Enter the call park feature code (contact your system administrator for it) in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a call park key via web user interface at the path DSS Key. To use the Call Park feature: 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, then presses the call park key on phone A. 3.
User Guide for the SIP-T38G IP Phone You can configure the phone to pick up an incoming call by using the DP ickup/GPickup soft key. You can also configure the call pickup code on a global or per-line basis via web user interface. Not e If there are many incoming calls at the same time, pressing the Gpickup soft key on the phone will pick up the call that rings first. Direct Call Pickup To e nable the direct call pickup via web user interface: Not e 1. Click on P hone->Features. 2.
Basic Call Features 4. Enter the direct call pickup code in the Direct Call Pickup Code field. 5. Click Conf irm to accept the change. To pick up a call directly: 1. Pick up the handset. The D P ickup soft key appears on the LCD screen. 2. Press the DP ickup soft key on your phone when the specific phone receives an incoming call. 3. Enter the specific phone number. 4. Press the DP ickup soft key. The call is answered on your phone.
User Guide for the SIP-T38G IP Phone Not e 4. Enter the group call pickup code in the G roup Call Pickup Code field. 5. Click Conf irm to accept the change. The group pickup code above is configured on a global, which applies to all accounts. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on A ccount. 2. Select the desired account from the pull-down list of A ccount. 3. Click on A dv anced. 4.
Basic Call Features The G P ickup soft key appears on the LCD screen. 2. Press the G P ickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as group pickup key via phone user interface or web user interface. You can pick up the call by pressing the group pickup key directly. Not e The directed call pickup code and group call pickup code are predefined on the system server.
User Guide for the SIP-T38G IP Phone 5. (Optional.) Enter the anonymous call off code in the Call Off Code field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call via web user interface at the path A ccount->Basic. To place an anonymous call: 1. Using the specific line on the phone to place a call to phone B. The LCD screen of phone B prompts an incoming call from anonymity.
Basic Call Features 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call rejection via web user interface at the path A ccount->Basic.
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Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T38G IP phone. The topics include: Busy Lamp Field (BLF) BLF List Shared Line Call Recording Hot Desking Intercom Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. You can use the BLF feature to monitor a specific user for status changes on the phone.
User Guide for the SIP-T38G IP Phone 6. (Optional.) Enter the pickup code in the Ex tension field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path DSS Key.
Advanced Phone Features When the monitored phone is ringing, the following occurs on the monitoring phone: The phone plays a warning tone (if enabled). The BLF key LED flashes. The caller ID appears on the LCD screen (if enabled). In the following figure, the phone LCD screen shows an incoming call from 250 7 on the monitored line. When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key.
User Guide for the SIP-T38G IP Phone For more information on performing call transfer, refer to Call Transfer on page 78. 4. Click Conf irm to accept the change. You can use the BLF List feature to monitor a list of users defined by your system administrator. For example, your system administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of user1, user2 and user3 on the server.
Advanced Phone Features 6. Not e Click Conf irm to accept the change. For more information about the BLF List pickup and BLF List barge in feature, contact your system administrator. You can configure the BLF List settings via web user interface only. To assign BLF List keys via phone user interface: 1. Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys). 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select BL F List from the Ty pe field. 4.
User Guide for the SIP-T38G IP Phone Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario.
Advanced Phone Features 4. Press or , or the Switch soft key to select P rivate Hold from the Ke y Type field. 5. Press the Save soft key to accept the change. You can also configure a private hold key via web user interface at the path DSS Key. To place a call on private hold: 1. Not e Press the private hold key when there is an active call on the shared line. The private held call can be only retrieved by the hold party.
User Guide for the SIP-T38G IP Phone To configure a Record key via phone user interface: 1. Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys). 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Ke y Event from the Ty pe field. 4. Press or , or the Switch soft key to select Re cord from the Ke y Type field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL Record key via phone user interface: 1.
Advanced Phone Features and the Record or URL Record key LED flashes green. 2. Press the Record or URL Record key again to stop recording. The recording icon disappears from the LCD screen and the Record or URL Record key LED turns off.
User Guide for the SIP-T38G IP Phone field. 5. Leave the Value field blank. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a hot desking key via web user interface at the path DSS Key. To use hot desking: 1. Press the hot desking key when the phone is idle. The phone prompts the following warning: 2.
Advanced Phone Features Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls. Not e The intercom feature is no t available on all servers. Con tact yo ur system administrator for more information. To configure an intercom key via phone user interface: 1.
User Guide for the SIP-T38G IP Phone By default, the SIP-T38G IP phone supports to answer an incoming intercom call automatically. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold.
Advanced Phone Features A ccept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy signal to the caller. Accept Intercom is enabled by default. Not e Your administrator can set a time period delay before the phone automatically answers.
User Guide for the SIP-T38G IP Phone To configure an ACD key via phone user interface: 1. Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys). 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select A CD from the Ty pe field. 4. Press or , or the Switch soft key to select the desired line from the A ccount ID field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
Advanced Phone Features to change your phone status. The system server monitors your phone status. When you set the phone status to available, the ACD key LED illuminates solid green, and then the server begins distributing calls to your phone. When you set the phone to unavailable, the ACD key LED illuminates flashing green, and then the server temporarily stops distributing calls to your phone. To logout the ACD system, press the L og Out soft key.
User Guide for the SIP-T38G IP Phone 2. Not e Select the desired message and press the V iew soft key. If the phone pro mpts recei ving new text message s, yo u can al so read the new message s directly. To s end a text message: 1. Press Me nu->Messages->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Se nd soft key. 4. (Optional.
Advanced Phone Features 2. Select the desired message and then press the De lete soft key. 3. Select De lete This to delete the desired message. The LCD screen prompts "Delete Message?". 4. Not e Press the Ye s soft key to delete this message or the No soft key to cancel. You can also delete all text messages by pressing the De l ete soft key and then select De l ete All. You can refer to the above steps. You can also delete a specific message after retrieving by pressing the De l ete soft key.
User Guide for the SIP-T38G IP Phone The phone LCD screen will prompt receiving a new voice mail and a flashing icon. Not e Voice Mail feature is not available on all servers, contact your system administrator for more information. To leave a v oice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave the voice mail, and then hang up after completing the voice mail.
Advanced Phone Features the Connect soft key to dial out the access voice mail code. 2. Not e Follow the voice prompt to listen to the voice mails. Before listening to the voicemails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the MESSAGE key LED will turn off. To v iew the voicemail via phone user interface: 1. Press Me nu->Messages->Voice Mail->View Voice Mail.
User Guide for the SIP-T38G IP Phone The MWI Subscription parameters you need to know: O pt ions Subscribe for MWI MW I Subscription Period De s cript ion Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI subscription before expiring. To e nable MWI subscription via web user interface: 1. Click on A ccount->Advanced. 2. Select Enabled from the pull-down list of Subscribe for MWI. 3.
Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T38G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. W hy is t he phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
User Guide for the SIP-T38G IP Phone W hy doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 32. W hy can’t I receive calls? Check the SIP registration with your system administrator. Check DND (Do Not Disturb) mode is turned off on your phone. Refer to Do Not Disturb (DND) on page 75. Check call forward feature is disabled on the phone.
Troubleshooting How t o reboot the phone? To reboot the IP phone via web user interface: Not e 1. Click on P hone->Upgrade. 2. Click Re boot to reboot the IP phone. Any reboot of your phone may take a few minutes. How t o reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. We recommend asking your system administrator for advice before resetting your phone.
User Guide for the SIP-T38G IP Phone How t o Export System Log? We may need you to provide a System Log to help analyze your problem. To e xport a System Log via web user interface: 1. Click on P hone->Configuration. 2. Select 6 from the pull-down list of L og Level. 3. Click Conf irm to accept the change. The web user interface prompts “Do you want to restart your machine?”. 4. Click O K to reboot the phone. After rebooting the phone, you can export a 6 level system log through the following steps.
Troubleshooting Not e 3. Click on A dv anced. 4. Mark the O n radio box in the Voice Encryption ( SRTP) field. The SRTP feature is not available on all servers. Contact your system administrator for more information .
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Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T38G IP Phone Keep the device dry and free of dusts. Place the device on a stable and level platform. Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials.
Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide for the SIP-T38G IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 120 Time Zone Name Hungary(Budapest) Italy(Rome) Luxembourg(Luxembourg) Maced
Index E A About This Guide v Account Management 56 Account Registration 56 Adding Contacts 34 Administrator password 27 Anonymous Call 87 Anonymous Call Rejection 88 Answering Calls 67 Area Code 61 Attaching Stand 12 Audio Settings 32 Auto Answer 69 Auto Redial 70 Automatic Call Distribution (ACD) B Backlight 22 Basic Network Settings 16 Blacklist 39 BLF list 94 Block Out 61 BroadSoft Call Log 44 BroadSoft Phonebook 41 Busy Lamp Field (BLF) 91 C Call Completion 71 Call Forward 76 Call Mute 73 Call History
User Guide for the SIP-T38G IP Phone Phone Installation 12 Phone Status 15 Phone User Interface 6 Placing Calls 65 Placing Calls to Contacts 36 Programmable Keys 56 O Outgoing intercom Calls Overview 1 101 R Redialing Numbers Registration 17 Regulatory Notices Remote Phonebook Replace Rule 59 Ring Tones 32 69 117 40 S Safety Instructions 117 Screensaver 20 Searching for Contacts 38 Semi-attended Transfer 78 Service Agreements 117 Shared Lines 96 Short Message Service (SMS) System Customizations 47 T Th
