Operation Manual

Table of Contents
ix
Anonymous Call Rejection .............................................................................................. 113
Advanced Phone Features ....................................................115
Busy Lamp Field (BLF) ..................................................................................................... 115
BLF List ............................................................................................................................... 117
Call Recording .................................................................................................................. 119
Hot Desking ...................................................................................................................... 121
Intercom ............................................................................................................................ 122
Outgoing Intercom Calls .............................................................................................. 122
Incoming Intercom Calls .............................................................................................. 123
Using Intercom .............................................................................................................. 125
Multicast Paging ............................................................................................................... 125
Sending RTP Stream ..................................................................................................... 125
Receiving RTP Stream ................................................................................................... 128
Using Multicast Paging ................................................................................................. 129
Music on Hold ................................................................................................................... 131
Automatic Call Distribution (ACD).................................................................................. 131
Shared Call Appearance (SCA) .................................................................................... 133
Configuring SCA Feature on the IP Phone ................................................................. 134
Using SCA Feature on the IP Phone ............................................................................ 140
Bridged Line Appearance (BLA) .................................................................................... 147
Configuring BLA Feature on the IP Phone .................................................................. 147
Using BLA Feature on the IP Phone ............................................................................. 150
Messages .......................................................................................................................... 152
Short Message Service (SMS) .................................................................................... 152
Voice Mail ...................................................................................................................... 155
Message Waiting Indicator (MWI) ............................................................................. 156
Troubleshooting .....................................................................159
General Issues .................................................................................................................. 159
Display Issues ................................................................................................................... 159
Password Issues ................................................................................................................ 160
Call Issues ......................................................................................................................... 161
Headset & Handset Issues .............................................................................................. 161
Audio Issues ...................................................................................................................... 161
Log Issues .......................................................................................................................... 163
Reboot & Upgrade & Reset Issues .................................................................................. 166
Regulatory Notices ................................................................169
Service Agreements ........................................................................................................ 169
Limitations of Liability ...................................................................................................... 169
Safety Instructions ............................................................................................................ 169