Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY Copyright © 2017 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
damages that are direct, consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages. End User License Agreement This End User License Agreement ("EULA") is a legal agreement between you and Yealink.
GNU GPL INFORMATION Yealink SIP-T41S IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide About This Guide Thank you for choosing the SIP-T41S IP phone, an ultra-elegant IP phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
User Guide for SIP-T41S IP Phone Changes for Release 81, Guide Version 81.
Table of Contents Table of Contents About This Guide .......................................................................... ix In This Guide ............................................................................................................................................................. ix Summary of Changes ............................................................................................................................................ ix Changes for Release 81, Guide Version 81.
User Guide for SIP-T41S IP Phone Disconnecting the Wireless Network Connection ............................................................................... 28 Deactivating the Wi-Fi Mode ....................................................................................................................... 28 Registration ............................................................................................................................................................. 28 Idle Screen ............
Table of Contents Placing Calls ............................................................................................................................................................ 92 Answering Calls...................................................................................................................................................... 94 Auto Answer ..........................................................................................................................................
User Guide for SIP-T41S IP Phone Configuring the Intercom Feature on the IP Phone.......................................................................... 148 Using Intercom ................................................................................................................................................ 150 Multicast Paging ..................................................................................................................................................
Overview Overview This chapter provides the overview of the SIP-T41S IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T41S IP phone are the LCD screen and the keypad.
User Guide for the SIP-T41S IP Phone Hardware component instructions of the SIP-T41S IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account ① LCD Screen • Call information—caller ID, call duration • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date Indicates call status, message status and phone’s system ② Power Indicator L
Overview Item Description phone disconnects from the line.
User Guide for the SIP-T41S IP Phone Line Key Icons Icons appearing on the line key label are described in the following tables: Icon indicator (associated with line) Icons Description The private line registers successfully The shared/bridged line registers successfully Registering Register failed DND is enabled on this line Call forward is enabled on this line Icon indicator (associated with ACD) Icon Description The ACD state is available and x The ACD state is unavailable The ACD state is Wrap u
Overview Icon Description Recording starts successfully Recording cannot be started Recording cannot be stopped Icon indicator (associated with call history) Icon Description Received Calls Placed Calls Missed Calls Forwarded Calls Icon indicator (associated with contact) Icon Description The contact icon LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast-flashing red (300ms) The phone is ringing.
User Guide for the SIP-T41S IP Phone Line key LED LED Status Solid green Description The line is seized. The line is in conversation. Fast-flashing green The line receives an incoming call. Slow-flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as a BLF key or BLF List key) LED Status Description Solid green The monitored user is idle. Fast-flashing red (200ms) The monitored user receives an incoming call. The monitored user is busy.
Overview LED Status Description phone) The shared line is dialing. Solid red (for monitoring SCA The shared line is seized. phone) The shared line conversation is barged in by the other shared line party. Slow-flashing green (for local SCA phone) Slow-flashing red (for The shared line conversation is placed on public hold. monitoring SCA phone) Slow-flashing green (for local The shared line conversation is placed on private hold.
User Guide for the SIP-T41S IP Phone the phone. In addition, you can use the web user interface to access all configuration settings. In many cases, it is possible to use either the phone user interface and/or the web user interface interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings. Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface.
Overview Options Phone User Interface --Backlight √ --Language √ --Time & Date √ --Administrator Password √ --Key As Send √ --Phone Lock √ Web User Interface --Audio Settings --Ring Tones √ --Key Tone √ --Contact Management --Directory x --Local Directory √ --Blacklist √ --Remote Phone Book x --Call History Management √ --Search Source List in Dialing x --Logo Customization x --Headset Use √ --Bluetooth Headset √ --DSS Keys √ --Account Registration √ --Dial Plan x
User Guide for the SIP-T41S IP Phone Options Phone User Interface --Busy Lamp Field (BLF) √ --BLF List x --Call Recording √ --Hot Desking √ --Intercom √ --Multicast Paging √ --Music on Hold x --Automatic Call Distribution (ACD) x --Shared Call Appearance (SCA) x --Bridged Line Appearance (BLA) x --Messages √ Web User Interface √ SIP Account --User Options --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ √ --Server Options Note 1
Overview Documentations The following table shows documentations available for the SIP-T41S IP phone. Name Contents Where found Language Quick Start Basic call features and In the package English Guide phone customizations On the website English On the website English Phone/Web user User Guide interface settings Basic call features and advanced phone features Note You can also download the latest documentations online: http://support.yealink.
User Guide for the SIP-T41S IP Phone 12
Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T41S IP phone.
User Guide for the SIP-T41S IP Phone Phone Stand Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your SIP-T41S IP phone. You need to purchase them separately if required.
Getting Started Power Adapter (5.
User Guide for the SIP-T41S IP Phone Note Wi-Fi USB Dongle WF40 We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 19.
Getting Started Wall Mount Method (Optional) The reversible tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically. Note For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. 2) EHS36 is used for connecting the phone and a compatible wireless headset. For more information on how to use EHS36, refer to Yealink EHS36 User Guide.
User Guide for the SIP-T41S IP Phone 4) Connect the power You have two options for power connections. Your system administrator will advise you which one to use. AC power (Optional) Power over Ethernet (PoE) AC Power (Optional) To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. Note The IP phone should be used with Yealink original power adapter (5V/1.2A) only.
Getting Started To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant. Note Important! Do not remove power from the phone while it is updating firmware and configurations. Network Connection You have two options for network connection.
User Guide for the SIP-T41S IP Phone Connecting to the Wired Network You can connect your phone to a wired network. Before connecting your phone to the wired network, it is important to note that the Wi-Fi feature should be disabled. For more information, refer to Connecting to the Wireless Network on page 20. Note The phone can also share the network with another network device such as a PC (personal computer). This is an optional connection.
Getting Started DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default. Note If your network does not use DHCP, proceed to Basic Network Settings on page 22. Phone Status You can view phone status via phone user interface or web user interface.
User Guide for the SIP-T41S IP Phone 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Login to login. The phone status is displayed on the first page of the web user interface. Note If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact your system administrator for more information.
Getting Started 2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv4 or IPv4 & IPv6. To configure a static IPv4 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 2.
User Guide for the SIP-T41S IP Phone Wireless Network Settings Wi-Fi is a popular wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections. You can activate/deactivate the Wi-Fi mode on the IP phone, and then connect your phone to the desired wireless network. Ensure that the Wi-Fi USB Dongle WF40 is properly connected to the USB port at the back of the IP phone. For more information, refer to Phone Installation on page 16.
Getting Started 3. Press or to select the desired wireless network. 4. Press the Connect soft key. 5. If the network is secure, enter its password in the Password field. 6. Press the OK soft key. Once the connection has completed successfully, the icon appears after the name of the wireless network. The Wi-Fi status is displayed on the center of LCD screen when the phone is idle. Note For more information on the password of the wireless network, contact your system administrator.
User Guide for the SIP-T41S IP Phone Push Button Configuration (PBC) To connect to the wireless network using PBC method: 1. Press Menu->Settings->Basic Settings->Wi-Fi. 2. Press the WPS soft key, and then select WPS. The LCD screen prompts “WPS has been activated, connect in 120s!”. 3. Long press the WPS key on your gateway/router. Once WPS setup has completed successfully, the icon appears after the name of wireless network.
Getting Started 4. Press the Save soft key to accept the change or the Back soft key to cancel. The connected wireless networks will be saved to Known Network(s) list. The Known Network(s) list can store up to 5 wireless networks, you can specify the priority to connect to the corresponding wireless network. Viewing the Wireless Network Information To view the wireless network information via phone user interface: 1.
User Guide for the SIP-T41S IP Phone - 1) Select Edit. 2) Edit the desired wireless network information. 3) Press the Save soft key. To change the priority of the wireless network: 1) Select Move Up or Move Down to improve or lower the priority of the wireless network that the IP phone automatically connects to. - To delete the saved wireless network profile(s): 1) Select Delete or Delete All.
Getting Started how to register your phone, refer to Account Management on page 80. Idle Screen If the phone has successfully started up, the idle LCD screen will be displayed as below. The idle screen displays the label of the default account, time and date, and four soft keys. Note You can configure the phone not to display the label of default account, contact your system administrator for more information. Entering Data and Editing Fields You can enter data and edit fields using the phone keypad.
User Guide for the SIP-T41S IP Phone Input Mode Abc 2aB Keypad abc ABC (initials in 123 capitals) ôõñ ôõñ ÒÓÔÕÑ 7pqrsPQRS pqrs7ßЅ pqrs7ßЅ PQRS7Ѕ 8tuvTUV tuv8ùúûü tuv8ùúûü wxyz9ýÞ wxyz9ýÞ WXYZ9ÝÞ 9 0 space space space 0 *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: _;+&%=<> _;+&%=<> _;+&%=<> _;+&%=<> ￡$¥¤[]{}~ ￡$¥¤[]{}~ ￡$¥¤[]{}~ ￡$¥¤[]{}~ ^¡ ¿§#"| ^¡ ¿§#"| ^¡ ¿§#"| ^¡ ¿§#"| # # # # 9wxyzWXY Z 7 TUV8ÙÚÛ 8 Ü .
Getting Started If you want to Then you can lowercase (abc soft key) input mode, is not available. Press the keypad key press For - or , or . Key: If it is in the uppercase (ABC soft key), uppercase and lowercase (Abc soft key) or lowercase (abc soft key) input mode, it will provide the space character. - If it is in the numeric (123 soft key) or alphanumeric (2aB soft key) input mode, it will only provide the digit 0.
User Guide for the SIP-T41S IP Phone 32
Customizing Your Phone Customizing Your Phone You can customize your SIP-T41S IP phone by personally configuring certain settings, for example, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T41S IP Phone The office hour and idle timeout (minutes) settings work only if the power saving feature is enabled. Note Power saving is configurable via web user interface only. Enabling the Power Saving To enable the power saving feature via web user interface: 1. Click on Settings->Power Saving. 2. Select Enabled from the pull-down list of Power Saving. 3. Click Confirm to accept the change.
Customizing Your Phone 2. Enter the starting time and ending time respectively in the desired day field. 3. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle TimeOut: Configures the idle timeout for office hours. Off Hours Idle TimeOut: Configures the idle timeout for non-office hours.
User Guide for the SIP-T41S IP Phone The default value is 10, you can set to 1-30. 5. Click Confirm to accept the change. Backlight You can configure the backlight to adjust the brightness of the LCD screen. Backlight status on the LCD screen can be configured from the following options: Always On: Backlight is on permanently. Always Off: Backlight is off permanently.
Customizing Your Phone Language The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively. To change the language for the phone user interface: 1. Press Menu->Settings->Basic Settings->Language. 2. Press 3. Press the Save soft key to accept the change.
User Guide for the SIP-T41S IP Phone The default time zone is “+8”. 3. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively. 4. Press or , or the Switch soft key to select the desired value from the Daylight Saving field. 5. Press or , or the Switch soft key to select the desired time zone name from the Location field. This field appears only if Daylight Saving field is selected to Automatic. The default time zone name is “China(Beijing)”. 6.
Customizing Your Phone There are 7 available date formats. For example, for the date format “WWW DD MMM”, “WWW” represents the abbreviation of the weekday, “DD” represents the two-digit day, and “MMM” represents the first three letters of the month.
User Guide for the SIP-T41S IP Phone Key As Send You can set the "#" key or "*" key to perform as a send key while dialing. To configure key as send via phone user interface: 1. Press Menu->Features->Key As Send. 2. Press or , or the Switch soft key to select # or * from the Key As Send field, or select Disabled to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone 3. Press or , or the Switch soft key to select Enabled from the Lock Enable field. 4. Press or , or the Switch soft key to select the desired type from the Lock Type field. 5. Enter the desired interval of automatic phone lock in the Auto Lock field. The default timeout is 0. It means the phone will not be automatically locked. You need to long press to lock it immediately when the phone is idle. If it is set to other values except 0 (e.g.
User Guide for the SIP-T41S IP Phone 3. Press the OK soft key to unlock the phone. The icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the phone again. Note You can also unlock the phone by entering administrator password. When you enter the administrator password to unlock the phone, the phone will turn to the Change PIN screen. To deactivate the phone lock via phone user interface: 1. Press Menu->Settings->Basic Settings->Phone Lock.
Customizing Your Phone To adjust the ringer volume when the phone is ringing: 1. Press to adjust the ringer volume. You can also press to adjust the ringer volume when selecting a ring tone. For more information, refer to Ring Tones on page 43. If the ringer volume is adjusted to minimum, the icon Note will appear on the LCD screen. To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset).
User Guide for the SIP-T41S IP Phone 3. (Optional.) Press to adjust the ringer volume. 4. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type. To select a ring tone for the account via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->Ring Tones. 2. Press or to select the desired account and then press the Enter soft key. 3.
Customizing Your Phone You can only delete the custom ring tone by clicking Del when selecting the desired custom ring tone in the Ring Type field. The priority of ring tone for an incoming call on the phone is as follows: Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding Groups) >Account ring tone >Phone ring tone. Note Uploading custom ring tones for your phone is configurable via web user interface only.
User Guide for the SIP-T41S IP Phone To configure the list(s) to access for the Directory soft key via web user interface: 1. Click on Directory->Setting. 2. In the Directory block, select the desired list from the Disabled column and then click . The selected list appears in the Enabled column. 3. Repeat the step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and click . 5.
Customizing Your Phone If there is only one list in the directory, press the Directory soft key to enter this list directly. Note If remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface. For more information on remote phone book, refer to Remote Phone Book on page 56. For more information on LDAP, contact your system administrator.
User Guide for the SIP-T41S IP Phone If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone. 5. Press the Add soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone the directory by default. If Local Directory is removed from the directory (refer to Directory on page 45), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group. 3. Press the Option soft key and then select Delete. The LCD screen prompts the following warning: 4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
User Guide for the SIP-T41S IP Phone 3. Press the Add soft key. 4. Enter the name and the office, mobile or other numbers in the corresponding fields. 5. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the local directory. 6. Press or , or the Switch soft key to select the desired ring tone from the Ring field.
Customizing Your Phone 2. Select the desired remote group and then press the Enter soft key. 3. Press 4. Press the Option soft key, and then select Add to Contact. 5. Press the Save soft key to save the contact to the local directory. or to highlight the desired entry. If the contact already exists in the local directory, the LCD screen will prompt "Overwrite the original contact?". Press the OK soft key to overwrite the original contact in the local directory or the Cancel soft key to cancel.
User Guide for the SIP-T41S IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 45), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3.
Customizing Your Phone - If multiple numbers for the contact are stored in the local directory, press the Send soft key to display a list of numbers. Press or to highlight the desired number. Press the Send soft key to dial out the number. Searching for Contacts To search for a contact in the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
User Guide for the SIP-T41S IP Phone 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, continue?". 4. Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.csv) from your local system. 3. (Optional.) Check the Show Title checkbox.
Customizing Your Phone At least one item should be selected to be imported into the local directory. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note Importing/exporting contact lists is available via web user interface only.
User Guide for the SIP-T41S IP Phone If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory. 5. Press the Add soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: 1. Press Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
Customizing Your Phone Configuring an Access URL To configure an access URL for a remote phone book via web user interface: 1. Click on Directory->Remote Phone Book. 2. Enter the access URL in the Remote URL field. 3. Enter the name in the Display Name field. 4. Enter the desired refresh period in the Update Time Interval(Seconds) field. The default value is 21600. 5. Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only.
User Guide for the SIP-T41S IP Phone Incoming/Outgoing Call Lookup You can enable the phone to present the caller/callee identity stored in the remote phone book when receiving/placing a call. To configure incoming/outgoing call lookup and update time interval via web user interface: 1. Click on Directory->Remote Phone Book. 2. Select Enabled from the pull-down list of Incoming/Outgoing Call Lookup. 3. Click Confirm to accept the change.
Customizing Your Phone Placing a Call from History Records To place a call from the call history list: 1. Press the History soft key. 2. Press or to switch among all, missed, placed, received and forwarded call lists. 3. Press or to select the desired entry. 4. Press the Send soft key. Adding a Contact to the Local Directory/Blacklist To add a contact to the local directory (or blacklist directory) from the call history list: 1. Press the History soft key. 2.
User Guide for the SIP-T41S IP Phone The LCD screen prompts “Delete all the call records?”. 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Disabling History Record To disable history record via phone user interface: 1. Press Menu->Features->History Setting. 2. Press or , or the Switch soft key to select Disabled from the History Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone The LCD screen will display search results in the adjusted order. 6. Note Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: 1. Pick up the handset, press the Speakerphone key or press the line key. 2. Enter a few continuous characters of the entry’s name or continuous numbers of the entry’s phone number (office, mobile or other number) using the keypad.
User Guide for the SIP-T41S IP Phone System Customizations Logo Customization You can upload your custom logo which will be displayed on the idle screen. To upload a custom logo via web user interface: Note 1. Click on Features->General Information. 2. Select Custom logo from the pull-down list of Use Logo. 3. Click Browse to locate the logo file from your local system. 4. Click Upload to upload the file.
Customizing Your Phone Headset Use If you want to use a wired headset, physically connect your headset to the phone and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 16. If you want to use a wireless headset, insert the Bluetooth USB dongle into the USB port at the back of the IP phone. For more information on using a Bluetooth headset, refer to Bluetooth Headset on page 65.
User Guide for the SIP-T41S IP Phone 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: 1. Physically connect the headset. 2. Press to activate the headset mode. If headset prior is enabled, the headset mode will not be deactivated until you press the Headset key again.
Customizing Your Phone Note 2. Select Enabled from the pull-down list of Dual Headset. 3. Click Confirm to accept the change. Dual headset is configurable via web user interface only. Bluetooth Headset The SIP-T41S IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meters (3 to 6 feet) range.
User Guide for the SIP-T41S IP Phone Activating the Bluetooth Mode When you insert Bluetooth USB dongle BT40 into the USB port at the back of the IP phone, the LCD screen prompts “Bluetooth adapter is added, scanning Bluetooth devices?”. You can press the OK soft key to enter the Bluetooth screen. You can activate Bluetooth mode and then scan Bluetooth devices. To activate the Bluetooth mode via phone user interface: 1. Press Menu->Settings->Basic Settings->Bluetooth. 2. Press 3.
Customizing Your Phone The phone proceeds to scan the local Bluetooth devices. When the phone completes scanning, it will display the available Bluetooth devices on the LCD screen. 3. Select the desired Bluetooth headset and then press Connect soft key. The Bluetooth headset is then automatically connected to your IP phone. With the Bluetooth headset paired and connected, you can use the Bluetooth headset to place and answer calls.
User Guide for the SIP-T41S IP Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. The preconfigured Bluetooth device name will display in scanning list of other devices. Disconnecting the Bluetooth Headset You can disconnect the Bluetooth headset from your phone. After you disconnect the Bluetooth headset, it will still remain paired and be displayed in the Paired Bluetooth Device list. So you can easily connect it to your IP phone again.
Customizing Your Phone 2. Press or , or the Switch soft key to select Off from the Bluetooth field. 3. Press the Save soft key to accept the change. The Bluetooth headset won’t be connected anymore, but it will still be paired. When you activate the Bluetooth mode again, the paired Bluetooth headset will appear in the Paired Bluetooth Device list. Bluetooth mode is configurable via web user interface at the path Features->Bluetooth.
User Guide for the SIP-T41S IP Phone When you assign functionality to line key 1-6, labels of line keys are indicated on the first page. The following figure shows an example: When you assign functionalities to line key 7-15, labels of the line key 6-10 are indicated on the second page, and labels of the line key 11-15 are indicated on the third page. The line key in the right bottom is used to switch pages.
Customizing Your Phone To configure the page icon to indicate status via web user interface: 1. Click on Dsskey->Line Key. 2. Select Enabled from the pull-down list of Enable Page Tips. 3. Click Confirm to accept the change. Note Page tips feature is configurable via web user interface only.
User Guide for the SIP-T41S IP Phone Zero Touch URL Phone Lock Directory For the features not listed above, refer to Basic Call Features on page 91 and Advanced Phone Features on page 131. For more information, contact your system administrator. Line You can use this key feature to accept incoming calls, place active calls on hold or resume a held call. It performs in the same way as a hard line key.
Customizing Your Phone Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the Voice Mail key to dial out the voice mail access code. Then follow the voice prompt to listen to voice mails. Direct Pickup You can use this key feature to answer someone else’s incoming call on the phone.
User Guide for the SIP-T41S IP Phone Dependencies: Type (Key Event) Key Type (Prefix) Label (key label displayed on the LCD screen) Value (the prefix number) Usage: Press the Prefix key when the phone is idle, the phone will then enter the dialing screen and display the prefix number that you specified in the Value field. You can enter the remaining digits and then dial out. Local Group You can use this key feature to quickly access a contact group in the local directory.
Customizing Your Phone LDAP You can use this key feature to quickly access a LDAP search screen. Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displayed on the LCD screen) Usage: 1. Press the LDAP key to access the LDAP search screen. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen.
User Guide for the SIP-T41S IP Phone Transfer When there is an active call on the phone, you can use this key feature to handle the call differently depending on the transfer mode assigned to the DSS key. Dependencies: Type (Key Event) Key Type (Transfer) Label (key label displayed on the LCD screen) Value (the number you want to transfer to) Usage: When the transfer mode via DSS key is Blind Transfer, press the Transfer key to complete the blind transfer to the number specified in the Value field.
Customizing Your Phone 1. Press the DND key to activate DND. 2. Press the DND key again to deactivate DND. When DND is in custom mode: 1. Press the DND key to access the custom DND screen. You can activate or deactivate DND for one or all accounts. Note When DND is activated, the DND key LED will illuminate solid green, and the incoming calls will be rejected automatically. SMS You can use this key feature to quick access text message.
User Guide for the SIP-T41S IP Phone 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations. URL You can use this key feature to trigger the phone to send an HTTP GET request containing a specific URL.
Customizing Your Phone 3. Select the desired key type from the Type field. 4. (Optional.) Select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. (Optional.) Enter the corresponding value in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. To customize programable keys via web user interface: 1. Click on Dsskey->Programable Key. 2.
User Guide for the SIP-T41S IP Phone Dependencies: Type (Switch Account Up) Usage: Press the Switch Account Up key to scroll up the account list to select the desired default account. Switch Account Down You can use this key feature to change the default account. Dependencies: Type (Switch Account Down) Usage: Press the Switch Account Down key to scroll down the account list to select the desired default account. Account Management You can register one or multiple accounts on the SIP-T41S IP phone.
Customizing Your Phone Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disabled from the Activation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Registering an account is configurable via web user interface at the path Account->Register.
User Guide for the SIP-T41S IP Phone calls will be distributed similarly. Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys. Dial Plan Dial plan is a string of characters that governs the way your SIP-T41S IP phone processes the inputs received from your phone keypad.
Customizing Your Phone Replace Rule You can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (expression syntax refer to the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number.
User Guide for the SIP-T41S IP Phone 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Edit to accept the change. To delete one or more replace rules via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select the one or more replace rules by checking the checkbox(es). 3. Click Del to delete the replace rule(s). Replace rule is configurable via web user interface only.
Customizing Your Phone Time Out for Dial Now Rule You can configure the interval for dial now rules. That is, you can configure your phone to automatically dial out the phone number which matches a dial now rule, after the designated period of time. To configure the delay time for dial now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time between 0 and 14 (seconds) in the Time Out for Dial Now Rule field. The default value is “1”. 3.
User Guide for the SIP-T41S IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 83. 4. Note Click Confirm to accept the change. The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. Block Out You can block specific numbers (up to 10) from being dialed on your phone.
Customizing Your Phone 4. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
User Guide for the SIP-T41S IP Phone Live Dialpad You can enable live dialpad feature on the SIP-T41S IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time. To enable live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
Customizing Your Phone 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
User Guide for the SIP-T41S IP Phone 90
Basic Call Features Basic Call Features The SIP-T41S IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T41S IP phone.
User Guide for the SIP-T41S IP Phone Placing Calls You can place a call in one of three ways using your SIP-T41S IP phone: Using the handset Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from local directory, remote phone book or call history. For more information, refer to Contact Management on page 45 and Call History Management on page 58.
Basic Call Features - With the handset on-hook, enter the desired number using the keypad. Press , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad.
User Guide for the SIP-T41S IP Phone Answering Calls When you are not in another call, you can answer a call in one of three ways: Using the handset Using the speakerphone Using the headset You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without ringing on your phone. For more information, refer to Do Not Disturb (DND) on page 102.
Basic Call Features - Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. Auto Answer You can use auto answer feature to automatically answer an incoming call using the speakerphone. Auto answer is configurable on a per-line basis. You can choose to mute the local microphone when an incoming call is answered automatically. To configure auto answer via phone user interface: 1. Press Menu->Features->Auto Answer. 2.
User Guide for the SIP-T41S IP Phone Redialing Numbers To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1. Press 2. Press when the phone is idle. or to select the desired entry from the placed calls list, and then press or the Send soft key.
Basic Call Features To view placed calls list when the phone is on the dialing screen: 1. Pick up the handset, press the Speakerphone key or press the line key. The LCD screen displays the placed calls list. You can also enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) to search from placed calls list. Auto Redial You can enable auto redial to automatically redial a phone number when the called party is busy.
User Guide for the SIP-T41S IP Phone To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to activate auto redial. The LCD screen prompts the following: 2. Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
Basic Call Features To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key, the phone returns to the idle screen and call completion is activated. 1. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: Press the OK soft key to redial the number. 1. Note Call completion is not available on all servers. For more information, contact your system administrator.
User Guide for the SIP-T41S IP Phone party cannot hear you. You can also mute the microphone while dialing so that the other party cannot hear you when the call is set up. It helps prevent the other party from hearing the informal discussion when auto answer is enabled on his/her phone. Call mute applies to all modes (Handset, Headset and Speakerphone). Keep Mute Normally, the mute feature is deactivated when the active call ends.
Basic Call Features Call Hold/Resume You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold. When you place a call on hold, your IP PBX may play music to the other party while waiting. To place a call on hold: 1. Press the Hold soft key during a call. The line key LED flashes green. The LCD screen indicates that the call is on hold.
User Guide for the SIP-T41S IP Phone Do Not Disturb (DND) You can use DND to reject incoming calls automatically on the phone. The prompt message "n New Missed Call(s)" ("n" indicates the number of missed calls, e.g., 1 New Missed Call(s)) will appear on the LCD screen, and callers will receive a busy message. All calls you receive while DND is activated are logged to your missed calls list. The prompt message will display only if Missed Call Log for the line is enabled.
Basic Call Features To configure the DND mode via web user interface: Note 1. Click on Features->Forward&DND. 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon appears on the status bar. When DND and busy forward are activated in phone mode, calls will be sent to the configured destination number.
User Guide for the SIP-T41S IP Phone 2) Press or , or the Switch soft key to select Enabled from the DND Status field. 3) (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field. If the on code or off code is configured, the IP phone will send the corresponding code to activate or deactivate DND on the server. It is not available on all servers.
Basic Call Features For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is activated on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. DND authorized number is configurable via web user interface only. Note When the phone misses a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information.
User Guide for the SIP-T41S IP Phone Call Forward You can configure your phone to forward incoming calls to another party (static forwarding). You can also forward incoming calls while your phone is ringing (dynamic forwarding). When the phone forwards a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information. Note You cannot activate or deactivate call forward when call forward feature is disabled.
Basic Call Features Note 2. In the Forward block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Call forward mode is configurable via web user interface only. To activate call forward in phone mode: 1. Press Menu->Features->Call Forward. 2. Press 3. Depending on your selection: a) or to select the desired forwarding type, and then press the Enter soft key.
User Guide for the SIP-T41S IP Phone 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. If you select No Answer Forward: c) 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field.
Basic Call Features Forward field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. You can also activate always forward for all accounts, do the following: 1) Press or to highlight the Always Forward field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”.
User Guide for the SIP-T41S IP Phone The LCD screen prompts “Copy to all lines?”. 3) c) Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select No Answer Forward, you can activate it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field.
Basic Call Features to be *71 (may vary on different servers), and the target number to be 1234. When you activate Always Forward on the IP phone, the IP phone sends *711234 to the server, and then the server will activate Always Forward feature on the server side, hence being able to get the right status of the extension. Call forward is configurable via web user interface at the path Features->Forward&DND. You can also enter the SIP URI or IP address in the Forward to field.
User Guide for the SIP-T41S IP Phone To deactivate call forward in phone mode: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired forwarding type and then press the Enter soft key. 3. Press or , or the Switch soft key to select Disabled to deactivate the call forward. 4. Press the Save soft key to accept the change. To deactivate call forward in custom mode: 1. Press Menu->Features->Call Forward. 2.
Basic Call Features To enable allow trans exist call via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Allow Trans Exist Call. 3. Click Confirm to accept the change. Blind Transfer Before performing a blind transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as Blind Transfer. For more information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page 135.
User Guide for the SIP-T41S IP Phone Directory on page 45 for more information). Press - , or the Send soft key to complete the transfer. Press the Directory soft key, and then select History. Select the desired list and then press or to select the entry (Directory should be configured in advance. Refer to Directory on page 45 for more information). Press - , or the Send soft key to complete the transfer. Press the Directory soft key, and then select Remote Phone Book.
Basic Call Features then press or to select the entry (Directory should be configured in advance. Refer to Directory on page 45 for more information). Press , or the Send soft key to complete the transfer Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 45 and Remote Phone Book on page 56 for more information).
User Guide for the SIP-T41S IP Phone Attended Transfer Before performing an attended transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as New Call or Attended Transfer. For more information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page 135. To perform an attended transfer: 1. Press the Transfer soft key during a call. 2. Do one of the following: - Enter the number you want to transfer the call to.
Basic Call Features To configure call waiting via phone user interface: 1. Press Menu->Features->Call Waiting. 2. Press or , or the Switch soft key to select Enabled from the Call Waiting field. 3. Press or , or the Switch soft key to select Enabled from the Play Tone field. 4. (Optional.) Enter the call waiting on code or off code respectively in the On Code or Off Code field.
User Guide for the SIP-T41S IP Phone The active call is placed on hold. 3. Enter the number of the second party and then press , or the Send soft key. 4. When the second party answers the call, press the Conf soft key again to join all parties in the conference. You can press or to see all parties in the conference. To join two calls in a conference: 1.
Basic Call Features To use this feature, contact your system administrator for the network conference URI in advance. To configure network conference via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Select Network Conference from the pull-down list of Conference Type. 4. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. 5. Click Confirm to accept the change.
User Guide for the SIP-T41S IP Phone 8. Repeat steps 5 to 7 until you have added all intended parties. The procedures to set up a network conference call on specific servers may be different from that introduced above. Contact your system administrator for more information. Call Park/Retrieve You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room).
Basic Call Features field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. (Optional.) Enter the park retrieve code in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. If the park retrieve code is already configured for the Retrieve soft key, you don’t need to configure it when configuring a retrieve park key.
User Guide for the SIP-T41S IP Phone 6. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in FAC mode: 1. During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key) or the call park key (if configured).
Basic Call Features The phone will dial the configured park retrieve code and the Retrieve screen appears as below: 2. Note Follow the voice prompt, do one of the following: - Press on the phone where the call is parked. - Enter the desired extension followed by # (e.g., 4603#) on any phone. You can also press the desired BLF or BLF list key to park a call or retrieve a parked call directly. For more information, refer to Parking a Call/Retrieving a Parked Call to the Monitored User on page 137.
User Guide for the SIP-T41S IP Phone It is configured for the Retrieve soft key. This park retrieve code will also apply to the call park key. 6. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in Transfer mode: 1.
Basic Call Features Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T41S IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number. Group call pickup is used for picking up a call that is ringing at any phone number in a certain group. The pickup group should be predefined, contact your system administrator for more information.
User Guide for the SIP-T41S IP Phone 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call directly: 1. Pick up the handset, press the Speakerphone key or press the line key (You may need to press the More soft key to see the DPickup soft key). The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3.
Basic Call Features Group Call Pickup To enable group call pickup and configure the group call pickup code on a global basis via web user interface: 1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Group Call Pickup. 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2.
User Guide for the SIP-T41S IP Phone 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone.
Basic Call Features Anonymous Call You can use anonymous call to block your identify and phone number from appearing to the called party when you call someone. For example, you want to call to consult some services, but don’t want to be harassed. Anonymous call is configurable on a per-line basis. You can also configure the phone to send anonymous call on/off code to the server to activate/deactivate anonymous call on the server side. Note Anonymous call is not available on all servers.
User Guide for the SIP-T41S IP Phone Anonymous Call Rejection You can use anonymous call rejection to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from being displayed. Anonymous call rejection is configurable on a per-line basis.
Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T41S IP phone.
User Guide for the SIP-T41S IP Phone 3. Press or , or the Switch soft key to select BLF from the Type field. 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the phone number or extension you want to monitor in the Value field. 7. (Optional.) Enter the directed call pickup code in the Extension field.
Advanced Phone Features 4. Note Click Confirm to accept the change. Visual and audio alert features are configurable via web user interface only. To configure BLF ring type via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->BLF Ring Type. 2. Press 3. (Optional.) Press 4. Press the Save soft key to accept the change or the Back soft key to cancel. or to select the desired ring tone. to adjust the ringer volume.
User Guide for the SIP-T41S IP Phone incoming call by pressing the BLF key. You can configure the directed call pickup code when configuring a BLF key. For more information, refer to Configuring a BLF Key on page 131. You can also configure the directed call pickup code on a global or per-line basis via web user interface. If you enable visual alert feature, you can also pick up the monitored user’s incoming call by pressing DPickup soft key.
Advanced Phone Features 3. Enter the desired pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. Configuring Transfer Mode on DSS Key When there is an active call on the IP phone, you can handle the active call differently using a BLF key. The phone behavior depends on the configuration of transfer mode via Dsskey with the BLF key. To configure the transfer mode on DSS key via web user interface: 1. Click on Features->Transfer. 2.
User Guide for the SIP-T41S IP Phone Click Confirm to accept the change. 3. Note Transfer Mode on DSS Key is also applicable to BLF list feature. Using BLF Feature on the IP Phone You can use the BLF key in the following ways: Place a call to the monitored user. Transfer a call to the monitored user. Pick up an incoming call of the monitored user. Placing a Call to the Monitored User You can press a BLF key to dial out the monitored phone number when the monitored line is idle.
Advanced Phone Features 2. Press the BLF key of the monitored user again or the Transfer soft key to complete the transfer when receiving ringback. To perform an attended transfer: 1. Press the BLF key of the monitored user which you want to transfer this call to. The phone will dial the number of the monitored user. 2. Press the BLF key of the monitored user again or the Transfer soft key to complete the transfer after the monitored user answers the call.
User Guide for the SIP-T41S IP Phone To retrieve a parked call in FAC mode: 1. Press the Retrieve soft key on the dialing screen. 2. Press the desired BLF key to retrieve a call that is parked to the monitored user. Make sure that the call park code/park retrieve code is configured via web user interface at the path: Feature->Call Pickup. For more information, refer to FAC Mode on page 121. Note BLF List You can use the BLF List feature to monitor a list of users defined by your system administrator.
Advanced Phone Features Note 3. Enter the BLF List URI in the BLF List URI field. 4. (Optional.) Enter the directed call pickup code in the BLF List Pickup Code field. 5. (Optional.) Enter the barge-in code in the BLF List Barge In Code field. 6. (Optional.) Enter the park retrieve code in the BLF List Retrieve Call Parked Code field. 7. Click Confirm to accept the change.
User Guide for the SIP-T41S IP Phone the USB port on your phone, you can record active calls on your phone. The recordings are saved as *.wav files on your USB flash drive. You can also record active calls by pressing a record key on the phone (refer to Recording Using a Record Key). The recordings are saved on the server. Note Before recording any call, especially those involving PSTN, it is necessary to know about the rules and restrictions of any governing call-recording in the place you are in.
Advanced Phone Features The Start REC soft key is not available when: You place a new call No free space of USB flash drive The phone prompts you to answer an incoming call Call Recording You can record active calls or conferences. To record a call: 1. Press the More soft key, and then press the Start REC soft key during a call. The LCD screen displays the icon and recording duration.
User Guide for the SIP-T41S IP Phone - If there is insufficient free space (30 minutes left) on the USB flash drive during recording, the LCD screen prompts the following: Press the Cancel soft key to return to the previous screen. - If there is insufficient free space (10 minutes left) on the USB flash drive during recording, the LCD screen prompts the following: Press the Cancel soft key to return to the previous screen.
Advanced Phone Features The LCD screen prompts “Call has been successfully recorded on USB device”, the recording icon and recording duration disappear, and the phone returns to the idle screen. Note Unplugging the USB flash drive during a recording call will stop call recording, the recording will be saved on the USB flash drive automatically. Playing Back Recorded Calls You can play back recorded calls on your phone. You can also browse and delete the recorded files on the USB flash drive.
User Guide for the SIP-T41S IP Phone - Press to adjust the volume of audio output. - Press the Back soft key to stop the playback. The phone returns to the Browse Audio screen. - Press the Speakerphone key, the HEADSET key, or pick up the handset to alternate among Speakerphone, Headset and Handset modes. If you are playing back a recorded call and an incoming call arrives on your phone, the playback pauses and the phone rings.
Advanced Phone Features system administrator for the predefined URL. Note Server recording is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T41S IP Phone 3. Press or , or the Switch soft key to select URL Record from the Type field. 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the Value field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. URL Record key is configurable via web user interface at the path Dsskey->Line Key. Recording a Call To record a call: 2.
Advanced Phone Features the same time, or not in the office for very long, which means that actual personal offices would be often vacant, consuming valuable space and resources. You can use hot desking on the SIP-T41S IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times. To use this feature, you need to configure a hot desking key in advance. Note Hot desking is not available on all servers.
User Guide for the SIP-T41S IP Phone Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the intercom key to automatically connect with a preconfigured target extension for outgoing intercom calls, and the target extension will automatically answer incoming intercom calls by default. You can also use intercom key to monitor a specific line for status changes on the phone. Note Intercom is not available on all servers.
Advanced Phone Features Intercom features you need to know: Intercom Feature Intercom Allow Intercom Mute Intercom Tone Description Enable or disable the IP phone to automatically answer an incoming intercom call. Enable or disable the IP phone’s microphone for intercom calls. Enable or disable the IP phone to play a warning tone when it receives an incoming intercom call.
User Guide for the SIP-T41S IP Phone To configure intercom features via phone user interface: 1. Press Menu->Features->Intercom. 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom features are configurable via web user interface at the path Features->Intercom.
Advanced Phone Features Multicast Paging You can use multicast paging to quickly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group and a specific channel. You can configure a multicast paging key or the paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) and channel(s) without involving SIP signaling.
User Guide for the SIP-T41S IP Phone 8. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path Dsskey->Line Key. To configure a paging list key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Paging List from the Key Type field. 5.
Advanced Phone Features Paging list is configurable via web user interface at the path Directory->Multicast IP. To delete a paging group via phone user interface: 1. Press the paging list key when the phone is idle. 2. Press 3. Press the Option soft key and then select Delete. or to select a desired paging group. The LCD screen prompts “Delete selected paging group?”. 4. Press the OK soft key to accept the change or the Cancel soft key to cancel.
User Guide for the SIP-T41S IP Phone 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen will display the icon that high definition voice is provided. to indicate Default codec for multicast paging is configurable via web user interface only. Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) and channel(s) without involving SIP signaling.
Advanced Phone Features Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold.
User Guide for the SIP-T41S IP Phone Using Multicast Paging To send RTP stream via a multicast paging key when the receiver’s phone is idle: 1. Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port). Both the sender’s and receiver’s phones play a warning tone and the receiver automatically answers the multicast RTP session in the hands-free (speakerphone) mode. The multicast paging key LED illuminates solid green.
Advanced Phone Features The multicast RTP session is established again. To end the multicast RTP session, press the End Call soft key. Music on Hold (MoH) Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold. To use this feature, you should specify a SIP URI pointing to a Music on Hold Server account. When a call is placed on hold, the phone will send a SIP INVITE message to the Music on Hold Server account.
User Guide for the SIP-T41S IP Phone 3. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 4. Click Confirm to accept the change. When you have placed a call on hold, the held party can hear the music. Note For this feature to function, all involved parties cannot use encrypted RTP (SRTP). Music on hold server is configurable via web user interface only. Automatic Call Distribution (ACD) ACD is often used in offices for customer service, such as call center.
Advanced Phone Features 3. Press or , or the Switch soft key to select ACD from the Type field. 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. ACD key is configurable via web user interface at the path Dsskey->Line Key. To log into the ACD system: 1. Press the ACD key when the phone is idle.
User Guide for the SIP-T41S IP Phone Shared Call Appearance (SCA) You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon. In the following figure, the first line is private and the second line is shared: If two phones share a line, an incoming call to this extension will cause both phones to ring simultaneously. The incoming call can be answered on either phone but not both.
Advanced Phone Features To configure the auto linekeys feature via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Auto LineKeys. If Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone. 3. Click Confirm to accept the change.
User Guide for the SIP-T41S IP Phone To configure the shared line settings and the number of line key on phone A via web user interface: 1. Register the primary account 4603. 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled.
Advanced Phone Features The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field.
User Guide for the SIP-T41S IP Phone To configure the shared line settings and the number of line key on phone B via web user interface: 1. Register the alternate account 4603_1. (Enter the primary account 4603 in the Register Name field.) 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled.
Advanced Phone Features The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call. Private hold only allows the hold party to retrieve the held call.
User Guide for the SIP-T41S IP Phone The PriHold appears in the Selected Softkeys column. 5. Note Click Confirm to accept the change. Configuring the private hold soft key may affect the softkey layout in the Talking state. Contact your administrator for more information. To configure a private hold key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
Advanced Phone Features 3. Enter the call pull feature access code (e.g., *11) in the Call Pull Feature Access Code field. 4. Click Confirm to accept the change. The phone will dial out “*11” automatically when you press the Call Pull soft key. Using SCA Feature on the IP Phone This section provides you with detailed information on using the SIP-T41S IP phone in a SCA Hybrid Key System scenario.
User Guide for the SIP-T41S IP Phone Placing Calls You can have one call or multiple calls on the shared line. To place a call on the shared line: Do one of following: - Enter the desired number using the keypad when the phone is idle. Press , , or the Send soft key. The phone will dial the entered number using the first line key. - Press the line key when the phone is idle to enter the dialing screen. Enter the desired number using the keypad and then press , , or the Send soft key.
Advanced Phone Features - Press the line key 1, , or the Answer soft key on phone B. The LED indicators of the line key 1 on phone A will illuminate solid red and phone B will illuminate solid green. To answer multiple calls on the shared line: An incoming call arrives on the shared line when there is an active call on phone A’s line key 1. The LED indicators of the line key 2 on both phone A and phone B will fast flash green. You can answer the incoming call on either phone A or phone B.
User Guide for the SIP-T41S IP Phone Placing a Call on Hold To place a call on public hold: 1. Press the Hold soft key on phone A when party A and party C are talking. The line key LEDs on phone A slowly flash green and phone B slowly flash red when the shared line call is placed on hold. To place a call on private hold: 1. Press the PriHold soft key or private hold key on phone A when there is an active call on the shared line (You may need to press the More soft key to see the PriHold soft key).
Advanced Phone Features The Cancel, Call Pull, New Call and Retrieve soft keys appear on the LCD screen. Press the Retrieve soft key to retrieve the call. The conversation is established between phone B and phone C, phone A disconnects the call. And the line key LEDs on phone A illuminate solid red and phone B illuminate solid green. To retrieve a call placed on private hold: The private held call can be only retrieved by the hold party (party A).
User Guide for the SIP-T41S IP Phone The list of calls appears on the LCD screen of phone B. 2. Press or to select the active call. The Cancel, Call Pull, New Call and Barge In soft keys appear when the active call is highlighted. 3. Press the Barge In soft key to interrupt the active call of phone A. Party B may hear a warning tone and then set up a conference call with the other parties of the active call. 4. Press the Hold or the End Call soft key.
Advanced Phone Features If there is a held call between phone A and phone C, do the following: 1. Long press the desired line key on phone B. The Cancel, Call Pull, New Call and Retrieve soft keys appear on the LCD screen of phone B. 2. Press the Call Pull soft key. The held call has been retrieved from the phone A successfully. Bridged Line Appearance (BLA) BLA allows users to share a SIP line on two or more IP phones.
User Guide for the SIP-T41S IP Phone Configuring BLA Feature on the IP Phone You can share a BLA number on two or more phones. For example, phone A registers the account 14019833020 and assigns BLA number, phone B registers the account 10462190020 and assigns BLA number, phone C registers the account 14755608020. Phone A and phone B share the BLA number 14084588327. To register an account and configure BLA feature on phone A via web user interface: 1. 174 Register the account 14019833020.
Advanced Phone Features 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change. To register an account and configure BLA feature on phone B via web user interface: 1. Register the account 10462190020.
User Guide for the SIP-T41S IP Phone 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change. Using BLA Feature on the IP Phone This section provides you with detailed information on using the SIP-T41S IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change.
Advanced Phone Features - Press the line key when the phone is idle to enter the dialing screen. Enter the desired number using the keypad and then press , , or the Send soft key. The phone will dial the entered number. To place multiple calls on the bridged line: You can have more than one call on the bridged line. To place a new call when there is an active call on the line key 1 of the phone A, do one of the following on the phone A: - Press the Hold soft key. The original call is placed on hold.
User Guide for the SIP-T41S IP Phone Placing a Call on Hold To place a call on hold: 1. Press the Hold soft key on phone A when party A and party C are talking. The line key LEDs on phone A slowly flash green and phone B slowly flash red when the bridged line call is placed on hold. Retrieving a Held Call If there is a held call between phone A and phone C, you can retrieve a held call on either phone A or phone B. To retrieve the held call on phone A: 1.
Advanced Phone Features You can store text messages in your phone’s Inbox, Sentbox, Outbox or Draftbox. Each of the boxes can store up to 100 text messages. If the number of the text messages in one box is more than 100, the phone will directly delete the oldest text message in the box. Note SMS is not available on all servers. Contact your system administrator for more information. To read a text message: Note 1. Press Menu->Message->Text Message->Inbox. 2.
User Guide for the SIP-T41S IP Phone 3. Compose the new text message. You can press the abc soft key to change the input mode. 4. Press the Send soft key after completing the content. 5. Check the From and To fields, and then press the Send soft key. To delete a text message: 1. Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox). 2. Select the desired message and then press the Delete soft key. 3. Select Delete to delete the desired message.
Advanced Phone Features To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up. To configure voice mail access codes via phone user interface: 1. Press Menu->Message->Voice Mail->Set Voice Mail Code. 2. Press the navigation keys to highlight the account which you want to set. 3.
User Guide for the SIP-T41S IP Phone Message Waiting Indicator (MWI) The SIP-T41S IP phone supports MWI feature when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI will be indicated in three ways: a warning tone, an indicator message (including a voice mail icon) on the LCD screen, and the power indicator LED slowly flashes red. This will be cleared when you retrieve all voice mails or delete them.
Advanced Phone Features 4. Enter the period time in the MWI Subscription Period(Seconds) field. 5. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable subscribe MWI to voice mail via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Select Enabled from the pull-down list of Subscribe for MWI. 4.
User Guide for the SIP-T41S IP Phone 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail. Note 184 MWI subscription is configurable via web user interface only.
Appendix Appendix Appendix A – Time Zones Time Zone -11 -10 -9:30 -9 -8 -7 -6 -5 -4:30 -4 -3:30 -3 -2:30 -2 -1 0 +1 +2 +3 +3:30 +4 +4:30 +5 +5:30 +5:45 +6 +6:30 +7 +8 +8:45 Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Win
User Guide for the SIP-T41S IP Phone Time Zone +9 +9:30 +10 +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 186 Time Zone Name Japan(Tokyo), Korea(Seoul), Russia(Yakutsk,Chita) Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Cha
Appendix Appendix B – Menu Structure 187
User Guide for the SIP-T41S IP Phone 188
Index Index A About This Guide ix Accessing the Remote Phone Book 57 Account Management 80 Account Registration 80 Adding a Contact to the Local Directory/Blacklist 59 Adding Contacts 49 Adding Groups 47 Administrator password 39 Advanced Phone Features 131 Anonymous Call 129 Anonymous Call Rejection 130 Answering Calls 94 Appendix A – Time Zones 185 Area Code 85 Attended Transfer 116 Audio Settings 42 Auto Answer 95 Auto Redial 97 Automatic Call Distribution (ACD) 158 Phone 148 Contact Management 45 Cust
User Guide for the SIP-T41S IP Phone Registration 28 Remote Phone Book Replace Rule 82 Ring Tones 43 K Keep Mute 100 Key As Send 40 Key Tone 45 56 S L Language 37 LED Instructions 4 Line Key Icons 4 Line Keys 69 Line Key Features 71 Live Dialpad 88 Local Conference 117 Local Directory 47 Logo Customization 62 M Message Waiting Indicator (MWI) 182 Messages 178 Multicast Paging 150 Multiple Line Keys per Account 81 Music on Hold 157 Muting a Call 100 Muting While Dialing 100 Search Source List in Dialin
