User Guide

Basic Call Features
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To set a ringtone for the team-call via phone user interface:
1. Press ->Basic->Sounds->Ring Tones->Team-call.
2. Press or to select a ring tone.
3. Press the Save soft key to accept the change.
Response Groups
If you sign into the phone using Onprem account, you can use response groups feature. Current
Online environment does not support this feature.
If your organization has groups of people who answer and manage certain types of calls, such as
for customer service, an internal help desk, or general telephone support for a department, you
can deploy the Response Group application to manage these types of calls. The Response
Group application routes and queues incoming calls to designated persons, who are known as
agents. You can increase the use of telephone support services and reduce the overhead of
running these services by using response groups.
For example, a response group named “yealink” is configured on Skype for Business Server in
advance. When a user named “Hedy” calls the response group, the screens of other agents’
phones are shown as below:
Note
Response group can be configured via by Skype for Business Server only. Contact your system
administrator for more information.