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GNU GPL INFORMATION Yealink VC800/VC500 video conferencing system firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide About This Guide Thank you for choosing the Yealink VC800&VC500 Full HD Video Conferencing system. It is an all-in-one unit that supports 1080P-full HD video conferencing and includes outstanding features such as good compatibility, easy deployment and intelligent network adaptability. VC800 is the best choice for middle-to-large enterprise, and VC500 is the best choice for SME.
User Guide for the VC800 Video Conferencing System Documentations The following table shows documentations available for the VC800/VC500 video conferencing system. Note You can download the latest documents online: http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage.
About This Guide Name Contents Where found Language On the website English/Chinese On the website English/Chinese On the website English/Chinese Yealink VCR11 Remote Control Using the VCR11 Quick Reference Remote Control Guide Yealink CPW90 Quick Start Guide How to work with CP960 conference phone Yealink CP960 HD IP Conference Phone How to use CP960 Quick Reference conference phone. Guide Typographic Conventions Yealink documentations contain a few typographic conventions.
User Guide for the VC800 Video Conferencing System Terms As you read this guide, you’ll notice that the same terms are used repeatedly. Make sure you familiarize yourself with these terms. Cloud platform: This term refers to Yealink VC Cloud Management Service, Yealink Meeting Server, Zoom, BlueJeans, Pexip, Mind and Custom platform. Cloud account: This term refers to Yealink Cloud, YMS, BlueJeans, Pexip, Mind and Custom account. Cloud contact: This term refers to Yealink Cloud contact and YMS contact.
Table of Contents Table of Contents About This Guide ........................................................................... v Chapters in This Guide ........................................................................................................................................... v Documentations ...................................................................................................................................................... vi Typographic Conventions ......................
User Guide for the VC800 Video Conferencing System Registration ............................................................................................................................................................. 25 Idle Screen ............................................................................................................................................................... 25 Idle Screen of VC800/VC500 Video Conferencing System...........................................................
Table of Contents Using the VC800/VC500 Video Conferencing System .............. 81 Placing Calls ............................................................................................................................................................ 81 Placing a Call Using the Remote Control ................................................................................................ 82 Placing a Call Using the CP960 conference phone .................................................................
User Guide for the VC800 Video Conferencing System Joining the Pexip Meeting ........................................................................................................................... 148 Using the Mind Platform .................................................................................................................................. 149 Joining the Mind Meeting ..........................................................................................................................
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Overview Overview This chapter provides an overview of the VC800/VC500 video conferencing system. Topics include: System Component Instructions Icon Instructions LED Instructions User Interfaces If you require additional information, or assistance to help you use your new system, contact your system administrator.
User Guide for the VC800 Video Conferencing System Front Panel: The HD camera supports 12xoptical zoom, white balance and automatic gain. You can place the VC800 on the table or mount it on a wall. The LED indicator in front of the camera indicates different statuses of the system. For more information, refer to LED Instructions on page 16. You can use the remote control to adjust the position or focus of the camera. The VC800 camera can be panned (± 100 degrees range), tilted (± 30 degrees range).
Overview Rear panel: Port Name ① Line Out ② Line In Description Connects to an audio output device using an audio cable (3.5mm). Connects to an audio input device using an audio cable (3.5mm). Inserts a USB flash drive to one of the two USB ports for ③ USB storing screenshots, recording videos or capturing packets. Note: If two USB flash drives are connected, only the latter one can be identified.
User Guide for the VC800 Video Conferencing System Front panel: The HD camera supports 5xoptical zoom, white balance and automatic gain. You can place the VC500 on the table or mount it on a wall. The LED indicator in front of the camera indicates different statuses of the system. For more information, refer to LED Instructions on page 16. You can use the remote control to adjust the position or focus of the camera. The VC500 camera can be panned (± 60 degrees range), tilted (± 40 degrees range).
Overview Rear panel: Port Name Description Inserts a USB flash drive to one of the two USB ports for ① USB storing screenshots, recording videos or capturing packets. Note: If two USB flash drives are connected, only the latter one can be identified. ② If you want to share contents, connect this port to the Codec port on the VCH50 video conferencing hub. VC Hub/Phone If you need an audio device, connect this port to the Internet port on the CP960 Conference phone.
User Guide for the VC800 Video Conferencing System VCH50 Video Conferencing Hub The left side of cable hub: Port Name ① Codec Description Connects to the VC800/VC500 codec using a 7.5m network cable. The right side of cable hub: Port Name ② Description Connects to the CP960 Conference phone using a 0.5m Audio network cable. The back of cable hub: Port Name 6 Description ③ MINI DP Connects to a PC using mini DP cable for sharing contents.
Overview CP960 Conference Phone The CP960 Conference phone supports 360-degree audio pickup at a radius of up to 6 meters. Connect the CP960 conference phone to the VC800/VC500 codec. It can work as an audio device for the system. You can also place calls, answer calls or view directory and history on the CP960 conference phone.
User Guide for the VC800 Video Conferencing System Name ① Built-in Microphone ② Mute Button ③ Speaker Description Supports 360-degree audio pickup at a radius of up to 6 meters. Mutes or unmutes the CP960. For more information on the mute indicator LED, refer to LED Instructions on page 16. Provides audio output. Shows information about time and date, icons, conference ④ Touch Screen information, application, call information and other relevant information.
Overview CPW90 Wireless Conferencing Microphone The CPW90 is a wireless expansion mic which can work as the audio input device. It supports 360-degree audio pickup at a radius of up to 3 meters. There are a mute button and a battery indicator LED on its top. You can mute or unmute the CPW90 by tapping the mute button. This mute button is also a switch. You can turn off the CPW90 if it is not in use for a long period of time.
User Guide for the VC800 Video Conferencing System CPE90 Wired Expansion Mic The CPE90 can work as expansion microphone of the CP960 conference phone. It supports 360-degree audio pickup at a radius of up to 3 meters. There is a mute button on its top. You can mute or unmute the CPE90 by tapping the mute button during a call. Name ① Built-in Microphones ② Mute Button Description Support 360-degree audio pickup at a radius of up to 3 meters. Mutes or unmutes the CPE90.
Overview VCR11 Remote Control The VCR11 remote control helps users organize conference easily with intuitive and efficient operation in all screens. Hardware components of the remote control: Item ① Power Key Description Power the System On and Off. Puts the system to sleep or wakes the system. ② Video Recording Key Starts or stops recording video and audio. ③ Layout Key Adjust layout during a video call.
User Guide for the VC800 Video Conferencing System Item Description Assign predefined functions to this key. ④ Custom Key This key can be configures as Input key (default), ScreenShot key, Mute Speaker and Presentation key. For more information, refer to Custom Key Type on page 55. ⑤ Vol+ Increases the system volume. ⑥ Vol- Decreases the system volume. ⑦ ⑧ ⑨ Zoom in Key Zoom out Key OK Key Increases the camera zoom. Increases the captured image magnifications.
Overview Item ⑲ # Key Description Generates a pound key (#). Icon Instructions Icons on Display Device Icons appearing on the display device are described in the following table: Icons Descriptions Network is available CP960 conference phone is not connected SIP account is registered H.
User Guide for the VC800 Video Conferencing System Icons Descriptions Call mute Call encryption Call is held Output volume is 0 during a call Camera that being controlled Indicates the content displayed on the second display device Records video and audio Dialed calls (H.323 account/SIP account/IP Call) Dialed calls (Cloud platform) Received calls (H.323 account/SIP account/IP Call) Received calls (Cloud platform) Missed calls (H.
Overview Icons on CP960 Conference phone Icons appearing on the CP960’s touch screen are described in the following table: Icons Descriptions Auto answer Missed calls (this icon displays on the status bar) Do not disturb The number of connected CPW90 wireless expansion microphones Call mute Call encryption Output volume is 0 Local contact Conference contact (It is only applicable to the VC800 system with a multipoint license.
User Guide for the VC800 Video Conferencing System LED Instructions Indicator LED on the VC800/VC500 codec: LED Status Description The VC800/VC500 codec is powered on. Solid green The VC800/VC500 codec is upgrading firmware. Solid red The VC800/VC500 codec is in sleep mode. Solid orange System exception (e.g., network unavailable, update failure). The VC800/VC500 codec is powered off, or is not connected Off to the power adapter.
Overview User Interfaces There are two ways to customize the configurations of your VC800/VC500 video conferencing system: Web User Interface Remote Control The display device and remote control constitute the system user interface. This allows the user to execute all call operation tasks and basic configuration changes directly. Detailed operational steps will be explained in the feature section. Note Web User Interface You can customize your system via web user interface.
User Guide for the VC800 Video Conferencing System The default user name is “admin” (case-sensitive), and the default password is “0000”. 3. Click Login. After you log into the web user interface successfully, you can click Logout on the top right corner of the web interface to log out. Remote Control You can use the remote control to configure and use the VC800/VC500 video conferencing system.
Overview To control VC800/VC500 video conferencing system via the virtual remote control: 1. Click Home->Remote Control when the system is idle or during a call. 2. Click the keys on the virtual remote control to control the VC800/VC500 video conferencing system. 3. Click Remote Control to hide the virtual remote control.
User Guide for the VC800 Video Conferencing System 20
Getting Started Getting Started This chapter provides the following basic installation instructions and information for achieving the best performance from your VC800/VC500 video conferencing system.
User Guide for the VC800 Video Conferencing System Remote Control Battery Safety Information Never make wrong polarity connection when charging and discharging battery packs. Avoid crushing, puncturing, or putting a high degree of pressure on any battery, as this can cause an internal short-circuit, resulting in overheating. Remove the batteries if they are not in use for long period of time. Battery leakage and corrosion can damage the remote control, dispose batteries safely.
Getting Started 2. Press or to scroll to Sleep and then press . The system goes to sleep immediately. The indicator LED on the VC800/VC500 codec illuminates solid red. Wake the system via the remote control: 1. Press any button on the remote control. The indicator LED on the VC800/VC500 codec illuminates solid green. Wake the system via the CP960 conference phone: 1. Tap the touch screen or any key. The indicator LED on the VC800/VC500 codec illuminates solid green.
User Guide for the VC800 Video Conferencing System 2. Press or to scroll to Shut down and then press . The system shuts down immediately. The indicator LED on the VC800/VC500 codec is off. To power on the system again via the remote control: 1. Press . The indicator LED on the VC800/VC500 codec illuminates solid green. Setup Wizard VC800/VC500 offers a Setup Wizard to guide users into configuring their systems step by step, the setup wizard appears automatically at first start up or factory reset.
Getting Started Registration You can register the H.323 account, SIP account and log into Cloud platform (Yealink VC Cloud Management Service/Yealink Meeting Server/StarLeaf/Zoom/Pexip/BlueJeans/Mind/Custom platform). Generally, your system administrator will configure the account beforehand, so that after you start up the system, the system will already be registered and ready for use. If your system is not registered, you may have to register it.
User Guide for the VC800 Video Conferencing System Name Description obtained an IP address. Network disconnected: Indicates the system does not connect to a network cable. Please check the network cable. 255.255.255.255: Indicates the system fails to obtain an IP address. Check the connection between the system and the DHCP server, or you can configure a static IP address for the system. For more information on how to configure a static IP address, refer to Setup Wizard on page 24.
Getting Started Idle Screen of CP960 Conference phone NO。 Name Description 1 Status Bar Displays the icons and time. 2 Digital Clock Widget Displays the phone’s time and date. When you register a YMS account, this field will 3 Scheduled conference display the scheduled conference details. For more information information, refer to Scheduled Conference on page 122. 4 Applications 5 Screen Indicator Use the corresponding features. Indicates which idle screen is displayed.
User Guide for the VC800 Video Conferencing System If you want to You can Return to the idle screen. Press or Go back to the previous menu. Press . Navigate through menus. . Press or to select a menu. Press or to select an item. Expand pull-down list. Press or to expand a pull-down list. Select an option from the From the pull-down list, Press pull-down list. the setting and then press Enable or disable features. Press or to scroll to . .
Getting Started Gestures To operate your phone using gestures, follow these tips: Gesture Action Touch an item on the screen with your finger, and then lifting Tap your finger. For example: tap to enter directory. Tap and move. When you want to scroll quickly, swipe your finger Swipe across the screen, either up, down, left or right. Touch and hold, then move. To stop scrolling, stop the dragging Drag motion.
User Guide for the VC800 Video Conferencing System No. Name Description Indicate the number of connected CPW90 Wireless Expansion Mic. 2 Tap to enter the wireless microphone settings screen. For more information, refer to Registering CPW90 with the CP960 Conference Phone on page 155. Drag the slider to adjust the screen brightness Backlight quickly. You can also enter the Backlight setting Slider screen to adjust the screen brightness. For more information, refer to Backlight on page 42.
Getting Started The following takes English input method as an example: No. Item 1 26 English Letters 2 Description Enter characters. Switches to the uppercase input mode 3 &123 Switches to the numeric&symbolic input mode Switches between the Russian or English input 4 mode 5 Space Key 6 Cursor 7 Enter a space. Position a cursor Hides the onscreen keyboard 8 Special Characters 9 Delete Key Enter the corresponding special character. • Press once to delete a entered character.
User Guide for the VC800 Video Conferencing System To configure keyboard input method via web user interface: 1. Click on Setting ->General. 2. In the Keyboard IME block, select the desired list from the Disabled column and click . The selected input method appears in the Enabled column. 3. Repeat step 2 to add more input methods to the Enabled column. 4. (Optional.) To remove a list from the Enabled column, select the desired list and then click 5.
Getting Started keyboard. CP960 conference phone supports two kinds of input methods: Android Keyboard (AOSP) – English (US) and Google Pinyin. Android Keyboard (AOSP) – English (US) Input Method The English (US) input method supports English languages onscreen keyboard. The following shows an example: No. Item Description • Tap to enter letters. 1 26 English Letters • Long tap a key then slide to choose one of the options to enter an alternate character.
User Guide for the VC800 Video Conferencing System Tap to switch to the numeric&symbolic input mode as shown below: No. Item Description • Tap to enter numbers. 1 • Long tap a key then slide to choose one Numbers of the options to enter an alternate character. • Tap to enter special characters. 2 Special Characters • Long tap a key then slide to choose one of the options to enter an alternate character. • Tap to delete the entered characters one 3 Delete Key by one.
Getting Started Tap to switch to the symbolic input mode as shown below: No. Item Description • Tap to enter special characters. 1 Special Characters • Long tap a key then slide to choose one of the options to enter an alternate character. • Tap to delete the entered characters one 2 Delete Key by one. • Long tap to delete two or more characters. Label automatically 3 Next Key Tap to go to the next field. Send Key Tap to dial out the number. to identify the context-sensiti ve features.
User Guide for the VC800 Video Conferencing System When you change the input method to Google Pinyin, the onscreen keyboard displays the Chinese input mode as shown below by default: To use onscreen keyboard: 1. Tap the field you want to edit, the onscreen keyboard displays on the touch screen. 2. Enter the information using the onscreen keyboard. 3. Tap Send or the non-editable area to hide the onscreen keyboard. The other things you need to know: If you want to Position the cursor.
Getting Started If you want to Action Drag / Tap . to select the characters you want to delete. • Long tap 1) Replace characters. . Drag your finger to highlight the characters you want to replace. 2) Tap the desired character. Using the Onscreen Dial Pad Instead of using the onscreen keyboard, you can also use the dial pad on the dialing screen to enter data. The onscreen dial pad only provides digit keys and #.@* key.
User Guide for the VC800 Video Conferencing System 3. Press 4. Press or to select the desired list. to view the specific information. To view the system status via the CP960 conference phone: 1. Tap . 2. Tap the desired list to view the specific information. To view the system status via web user interface: 1. 38 Click Status.
Getting Started The system status is displayed on the web user interface.
User Guide for the VC800 Video Conferencing System 40
Customizing the VC800 Video Conferencing System Customizing the VC800/VC500 Video Conferencing System You can customize your VC800/VC500 video conferencing system by personally configuring certain settings, for example, site name, time & date and language. You can add contacts to the local directory manually or from the call history. This chapter provides basic operating instructions for customizing your system.
User Guide for the VC800 Video Conferencing System If Always On is selected, the system will not enter the sleep mode automatically. 6. Press or to select Save and then press to accept the change. Automatic sleep time is configurable via web user interface at the path Setting->General->Automatic Sleep Time. Backlight The backlight of the CP960 conference phone is always on by default. You can configure backlight time for the CP960’s touch screen via the CP960 conference phone or web user interface.
Customizing the VC800 Video Conferencing System 4. Tap the desired time in the pop-up dialog box. 5. Tap to accept the change or to cancel. You can also drag the backlight slider on the control center to change the intensity of the touch screen. To configure the backlight active level via the control center: 1. Swipe down from the top of the screen to enter the control center. 2. Drag the backlight slider.
User Guide for the VC800 Video Conferencing System Screen Saver The screen saver will automatically start each time your phone is idle for a certain amount of time. The screen saver is used to blank the screen or fill it with moving images or patterns. You can configure screen saver for CP960 conference phone only. To configure the screen saver via the CP960 conference phone: 1. Tap ->Display->Screen Saver. 2. Tap the Wait Time field. 3. Tap the desired time in the pop-up dialog box. 4.
Customizing the VC800 Video Conferencing System To configure the site name via the remote control: 1. Select (More menu). 2. Press or to scroll to Setting and then press 3. Press or to scroll to Basic and then press 4. Press or to scroll to Site Name and then press 5. Edit the site name. 6. Press or to select Save and then press to expand the menu. to enter submenu. . to accept the change. Site name is configurable via web user interface at the path Setting->General->Site Name.
User Guide for the VC800 Video Conferencing System 5. Select the desired language and then press 6. Press or to select Save and then press . to accept the change. Text displayed on the display device and CP960’s touch screen will change to the selected language. To change the language for the web user interface: 1. Click on Language at the top right corner of the web page. 2. Select the desired language from the pull-down list of Language.
Customizing the VC800 Video Conferencing System You can configure the system to obtain the time and date from the SNTP (Simple Network Time Protocol) server automatically. The SNTP allows the system to synchronize time to a main server. This keeps all network machine clocks on the same time. Enter the NTP Server name that you want to follow.
User Guide for the VC800 Video Conferencing System When Automatic is selected, the system will use daylight saving time corresponding to the selected time zone. 12. Press or to select Save and then press to accept the change. Please refer to Appendix A - Time Zones for the list of available time zones on the system. Note To configure the time and date manually via the remote control: 1. Select (More menu). 2. Press or to scroll to Setting and then press 3.
Customizing the VC800 Video Conferencing System 13. Select the desired secondary from the pull-down list of Secondary. 14. Press or to select Save and then press to accept the change. To view current time in different cities via the CP960 conference phone: 1. Tap the digital clock. The touch screen displays current time in different cities. 2. Tap 3. Do one of the following: - . Tap to search for the city. Enter a few or whole characters of the city in the Search field.
User Guide for the VC800 Video Conferencing System - Tap to sort the city. Tap Sort by name, unselected cities will be sorted by name. Tap Sort by time, unselected cities will be sorted by time. 4. Tap the desired city to select or deselect. 5. Tap 6. You can see current time of the selected cities. to return. Time and date is configurable via web user interface at the path Setting->Date&Time.
Customizing the VC800 Video Conferencing System Key tone is configurable via web user interface at the path Setting->General-> Key Tone. Website Snapshot You can enable the website snapshot feature to allow the user to watch video images captured by local camera on the web user interface. Website snapshot is configurable via the remote control only and it is enabled by default. To configure the website snapshot via the remote control: 1. Select (More menu). 2.
User Guide for the VC800 Video Conferencing System 4. Press or to scroll to Display, and then press . 5. Press or to adjust the Display(90%-100%) slider to change the zoom level of the display device. 6. Press 7. Press or to select Save and then press to accept the change. to return to the idle screen. Volume Settings You can use the remote control or CP960 conference phone to adjust the ringer volume of the system when it is idle or ringing.
Customizing the VC800 Video Conferencing System The current ringer volume of the system is displayed on the left of the display device. - Press volume key on the CP960 conference phone to adjust the ringer volume. The CP960’s touch screen displays the current ringer volume. The display device will display the ringer volume simultaneously.
User Guide for the VC800 Video Conferencing System - Swipe down from the top of the CP960’s touch screen to enter the control center. Tap to set the ringer volume to 0. If ringer volume is adjusted to 0, the icon will appear on the display device. The will appear on the CP960’s touch screen. Note icon To adjust the volume when the system is during a call: - Press or on the remote control to adjust the receiver volume of the system.
Customizing the VC800 Video Conferencing System The CP960’s touch screen displays the current receiver volume. The display device will display the receiver volume simultaneously. Note If the CP960 conference phone is not the active audio device of the system, you can still use it to adjust the system volume. Custom Key Type You can configure a custom type to the key on the remote control. It is configurable via web user interface only. To configure a custom key type via web user interface: 1.
User Guide for the VC800 Video Conferencing System 2. 3. Select the desired value from the pull-down list of Custom Key Type. - Input: press to select the video input source. - Screencapture: press to capture screen. - Mute Speaker: press to mute or unmute the speaker. - Presentation: press to start or stop presentation. Click Confirm to accept the change. Directory VC800/VC500 system can display: local contacts, Yealink Cloud contacts and YMS contacts.
Customizing the VC800 Video Conferencing System can add, edit and delete the YMS contacts. On your VC800/VC500, you can only search for and place calls to the YMS contact. For more information on Yealink Meeting Server, refer to Yealink Meeting Server Administrator Guide. Note StarLeaf/Zoom/BlueJeans/Pexip/Mind platform does not provide Cloud contacts for video conferencing system. This chapter provides operating instructions for the directory.
User Guide for the VC800 Video Conferencing System The default contact bandwidth is Auto. The system will select the appropriate bandwidth automatically. 9. Press or to select Save and then press to accept the change. To add a conference contact via the remote control: 1. Select (Dial menu) or press to enter the pre-dialing screen. 2. Press to return to the menu. 3. Press or to scroll to Directory and then press 4. Press or to scroll to All Contacts and then press to enter submenu.
Customizing the VC800 Video Conferencing System The number of local contacts that you can add to a conference contact depends on the imported multipoint license. For example, if you import a 24 ways license to your VC800 system, up to 24 local contacts can be added to a conference contact. For more information on multipoint license, contact your system administrator. 10. Press or to select Save and then press to accept the change.
User Guide for the VC800 Video Conferencing System 6. Press to enter submenu, select the desired call type, and then press to dial out the number. To place a call to a contact via the CP960 conference phone: 1. Tap . 2. Tap the All Contacts field. 3. Tap the desired type (Local/Conference Contacts/Cloud/Enterprise directory) in the pop-up dialog box. 60 4. Tap after the desired contact. 5. Tap Video Call or Voice Call.
Customizing the VC800 Video Conferencing System Editing Contacts You can edit local contacts or conference contacts (conference contacts are only applicable to VC800 system with a multipoint license) via the remote control, CP960 conference phone or web user interface. To edit a contact via the remote control: 1. Select (Dial menu) or press 2. Press to return to the menu. 3. Press or 4. Select Local or Conference Contacts from the pull-down list of the All Contacts. 5. Press or 6.
User Guide for the VC800 Video Conferencing System 4. Tap after the desired contact. 5. Edit the contact information. 6. Tap to accept the change or to cancel. Deleting Contacts You can delete local contacts or conference contacts (conference contacts are only applicable to VC800 system with a multipoint license) via the remote control, CP960 conference phone or web user interface. To delete a local contact or conference contact via the remote control: 62 1.
Customizing the VC800 Video Conferencing System 6. Press or to Delete and then press . The display device prompts “Delete selected item?” 7. Press or to highlight OK, and then press to delete the contact. To delete a local contact or conference contact via the CP960 conference phone: 1. Tap . 2. Tap the All Contacts field. 3. Tap the desired type (Local or Conference contacts) in the pop-up dialog box. 4. Tap 5. Edit the contact information. 6. Tap Delete. after the desired contact.
User Guide for the VC800 Video Conferencing System The touch device prompts “Delete selected item?” 7. Tap OK to accept the change or Cancel to cancel. Searching for Contacts You can search for local contacts and conference contacts (conference contacts are only applicable to VC800 system with a multipoint license) via the remote control, CP960 conference phone or web user interface.
Customizing the VC800 Video Conferencing System 3. Enter a few or all characters of the contact name or numbers. The contacts whose names or phone numbers match the characters entered will appear on the touch screen. Local directory is configurable via web user interface at the path Directory->Local Directory. Call History Management The VC800/VC500 video conferencing system maintains call history lists of All Calls, Missed Calls, Placed Calls and Received Calls.
User Guide for the VC800 Video Conferencing System 4. Press or to scroll to History Record, and then press to enable or disable this feature. 5. Press to return to the idle screen. The history record feature is configurable via web user interface at the path Setting->Call Features->History Record. Viewing Call History You can view call history via the remote control, CP960 conference phone or web user interface. To view call history via the remote control: 1. Select (Dial menu) or press 2.
Customizing the VC800 Video Conferencing System 5. Press or to view the desired call history. To view call history via the CP960 conference phone: 1. Tap . The touch screen displays all call records. 2. Tap the All Calls field. 3. Tap the desired list (All Calls, Missed Calls, Placed Calls, or Received Calls) in the pop-up dialog box. 4. Tap after the desired call records. 5. The touch screen displays details about this call record.
User Guide for the VC800 Video Conferencing System Placing a Call from the Call History List You can place a call from the call history list via the remote control, CP960 conference phone or web user interface. To place a call from the call history list via the remote control: 1. Select (Dial menu) or press 2. Press to return to the menu. 3. Press or to enter the pre-dialing screen. to scroll to History and then press to enter submenu. The display device shows recent call history. 4.
Customizing the VC800 Video Conferencing System 5. Tap Video Call or Voice Call. Deleting an Entry from the Call History List You can delete an entry from the call history list via the remote control, CP960 conference phone or web user interface. To delete an entry from the call history list via the remote control: 1. Select (Dial menu) or press 2. Press to return to the menu. 3. Press or to enter the pre-dialing screen. to scroll to History and then press to enter submenu.
User Guide for the VC800 Video Conferencing System 7. Press or to Delete and then press to delete the entry. To delete an entry from the call history list via the CP960 conference phone: 1. Tap . The touch screen displays all call records. 2. Tap the All Calls field. 3. Tap the desired list (All Calls, Missed Calls, Placed Calls, or Received Calls) in the pop-up dialog box. 4. Tap after the desired call records. 5. Tap Delete. The touch device prompts “Delete selected item?” 6.
Customizing the VC800 Video Conferencing System To clear call history via the remote control: 1. Select (Dial menu) or press to enter the pre-dialing screen. 2. Press to return to the menu. 3. Press or to scroll to History and then press 4. Press or to scroll to the Clear, and then press to enter submenu. . You can also select the call history list you want to clear from the pull-down list of All Calls, and then clear the selected list. The display device prompt ”Delete all records?”. 8.
User Guide for the VC800 Video Conferencing System 6. Press or to scroll to Add to Contact, and then press 7. Enter contact name in the Name field. . You can add more than one number for the local contact. For more information, refer to Adding Contacts on page 57. 8. Press or to select Save and then press to accept the change. To add a local contact from the call history list via the CP960 conference phone: 1. Tap . The touch screen displays all call records. 72 2.
Customizing the VC800 Video Conferencing System 5. Add number for the local contact. 6. Tap to accept the change or to cancel. Call history management feature is configurable via web user interface at the path Directory->History. Call Protocol The VC800/VC500 video conferencing system supports SIP and H.323 call protocols. H.323 is commonly used to communicate to other video conferencing systems. SIP is commonly used to communicate with other VoIP devices.
User Guide for the VC800 Video Conferencing System Call protocol is configurable via web user interface at the path Setting->Call Features->Call Protocol. Bandwidth Settings By default, the system automatically detects the available bandwidth and uses this connection speed. The VC800/VC500 supports connecting to other devices with different bandwidth. If a device with lower bandwidth joins a call, the video quality will stay the same or will not reduce a lot.
Customizing the VC800 Video Conferencing System If Auto is selected, the system will select the appropriate bandwidth automatically. 8. Press or to select Save and then press to accept the change. The priority of bandwidth is as follows: System bandwidth > Contact bandwidth (refer to Adding Contacts). Note For example: the system bandwidth is 512kbps, if contact bandwidth is set to a value greater than 512bps, then the actual contact bandwidth will be 512bps.
User Guide for the VC800 Video Conferencing System By default, the system automatically selects the audio output devices with the highest priority. The priority is: VCS Phone> HDMI>Line Output. If the audio output device with the highest priority is removed from the VC800/VC500, the VC800/VC500 will select the next highest priority device. You can also specify the desired audio output device via the remote control or the web user interface.
Customizing the VC800 Video Conferencing System 6. Press or to select Save and then press to accept the change. Audio output device is configurable via web user interface at the path Setting->Video & Audio->Audio Output.
User Guide for the VC800 Video Conferencing System If VCS Phone is selected as the audio output device manually or automatically, the audio input device must be VCS Phone or VCS Phone+Wireless Micpod. 6. Press or to select Save and then press to accept the change. Audio input device is configurable via web user interface at the path Setting->Video & Audio->Audio Input. Far Control Near Camera Local video is displayed on the display device of the far site during a call.
Customizing the VC800 Video Conferencing System 4. Press or to scroll to Far Control Near Camera and then press to enable or disable this feature. 5. Press to return to the idle screen. Far-end Camera Control is configurable via web user interface at the path Setting->Video & Audio->Far Control Near Camera.
User Guide for the VC800 Video Conferencing System An icon appears in the remote video image, which indicates control of the remote camera. 4. Press the navigation key to adjust the angle of the remote camera or press adjust the focus of the remote camera.
Using the VC800/VC500 Video Conferencing System Using the VC800/VC500 Video Conferencing System The VC800/VC500 video conferencing system can be used to place calls, answer calls, or conduct a conference call. You can switch layout, record videos or capture screenshots during a call. This chapter provides basic operating instructions for the VC800/VC500 video conferencing system.
User Guide for the VC800 Video Conferencing System Video Call Note The system supports placing calls using contact numbers, SIP URI, IP address, H. 323 account or extension. SIP URI and IP addresses can be up to 32 characters. For example: SIP URI:2210@sip.com, IP: 192.168.1.15. For more information, contact your system administrator. You can search for and dial a contact from the call history or local directory.
Using the VC800/VC500 Video Conferencing System 4. Press to select (video call) or (voice call), and then press . Placing a Call Using the CP960 conference phone To place a call using the CP960 conference phone: 1. Tap . 2. Tap the Auto field. 3. Tap the desired account type in the pop-up dialog box. 4. Enter the desired number using the keypad. 5. Tap Send.
User Guide for the VC800 Video Conferencing System Placing a Call via Web User Interface To place a call via web user interface: 1. Click Home. 2. Enter the desired number in the Enter Number field. 3. (Optional.) Select the desired account type. 4. (Optional.) Select the desired bandwidth. If you select Auto, the system will select the appropriate bandwidth automatically. 5. Click Video Call or Voice Call.
Using the VC800/VC500 Video Conferencing System 6. Select Start conference call, and then press . To dial a group via the CP960 conference phone: 1. Tap 2. Tap the Call multiple members? Click here field. 3. Tap the desired contacts you want to call. - . For VC800 system: the number of contacts in the group depends on the imported multipoint license. For example, if you import a 24 ways license to your VC800 system, you can select up to 24 contacts.
User Guide for the VC800 Video Conferencing System Initiating a Conference by Inviting Participants To invite participants during a call via the remote control: 1. Using your preferred dialing method, call the first site. 2. Press 3. Press 4. Do one of the following: or or to open Talk Menu. to scroll to New Call and then press to expand the menu. - If you select Dial, enter a phone number, and then dial out. - If you select Directory, select a desired contact, and then dial out.
Using the VC800/VC500 Video Conferencing System 3. Do one of the following: - If you tap , enter a phone number and then tap Invite. - If you tap , tap a desired contact to dial out. - If you tap , tap the desired history record to dial out. - If you tap Call multiple members? Click here, tap the desired contacts you want to call, and then tap 4. . Repeat steps 2 to 3 until all participants have been added. Invite participants via web user interface at the path Home.
User Guide for the VC800 Video Conferencing System To configure regular mode conference via web user interface: 1. Click on Setting->Conference Setting. 2. Select Regular Mode from the pull-down list of Conference Type. 3. Click Confirm to accept the change. For more information on how to join a regular mode conference, refer to Joining the Meeting on page 91.
Using the VC800/VC500 Video Conferencing System Virtual meeting room 2: the moderator does not join this meeting and only provides MCU resource for the participants. If you import a multipoint license to the VC800 system, you call allocate the MCU ways between two virtual meeting rooms. If you import an 8 ways multipoint license to the VC800 system, X+Y<=8. Two virtual meeting rooms supports up to 8 ways video calls. If you import a 16 ways multipoint license to the VC800 system, X+Y<=16.
User Guide for the VC800 Video Conferencing System For example, if you select 12, the moderator does not join this meeting, 12 participants can join the virtual meeting room 2 at most. By default, the MCU ways are distributed equally between two virtual meeting rooms. 5. Click Confirm to accept the change. For more information on how to join a VMR mode conference, refer to Joining the Meeting on page 91.
Using the VC800/VC500 Video Conferencing System 3. Enter meeting password in the Password field. 4. Click Confirm to accept the change. Joining the Meeting Participants can dial IP##meeting password or meeting password@IP to enter the virtual meeting room. For example: The IP address of moderator is 10.3.6.201. 123 is meeting password for virtual meeting room 1. 456 is meeting password for virtual meeting room 2 (virtual meeting room 2 is only applicable to VC800 video conferencing system).
User Guide for the VC800 Video Conferencing System 2. Press or to scroll to the desired history record and then press to open submenu. 3. Press or to scroll to Edit Number Before Callout and then press 4. Edit numbers using the keypad or the on-screen keyboard, and then dial out. To edit number before calling via the CP960 conference phone: 1. Tap . The touch screen displays all call records. 92 2. Tap after the desired call records. 3. Tap Edit before calling. 4.
Using the VC800/VC500 Video Conferencing System Answering or Rejecting Calls When the system is receiving a call, you can answer or reject the call in the following ways: Using the remote control Using the CP960 conference phone If the system accepts multiple calls, a conference call will be established. To answer a call: Do one of the following: - Press on the remote control. - Tap Answer on the CP960 conference phone.
User Guide for the VC800 Video Conferencing System 4. Press or to scroll to Auto Answer, and then press or to scroll to Auto Answer Mute, and then press to enable or disable this feature. 5. Press to enable or disable this feature. 6. Press or to scroll to Auto Answer Multiway, and then press to enable or disable this feature. 7. Press to return to the idle screen. If the auto answer feature is enabled, the icon will appear on the status bar of the display device.
Using the VC800/VC500 Video Conferencing System If the auto answer feature is enabled, the icon will appear on the status bar of the touch screen. Auto answer is configurable via web user interface at the path Setting-> Call Features->Auto Answer/Auto Answer Mute/Auto Answer Multiway. Do Not Disturb (DND) You can use DND to reject incoming calls automatically on the system. Callers will receive a busy message.
User Guide for the VC800 Video Conferencing System 2. Tap to enable DND. If the DND feature is enabled, the touch screen prompts “ DND mode is enabled”. To disable the DND mode via the CP960 conference phone: 1. Do one of the following: - Swipe down from the top of the screen. Tap - to disable DND. When the CP960 is idle, tap Exit DND mode to disable DND. DND is configurable via web user interface at the path Setting->Call Features->DND.
Using the VC800/VC500 Video Conferencing System 2. Press The or to scroll to DND and then press . icon will appear on the status bar of display device, and “Do not disturb now!” will be prompted at intervals. 3. Press to return. To enable or disable the DND mode during an active call via the CP960 conference phone: 1. 2. Tap during a call to enable DND. The icon will appear on the status bar of touch screen. Tap during a call to disable DND.
User Guide for the VC800 Video Conferencing System The CP960’s touch screen prompts “End all active calls?” Tap OK to end all calls. - Click Hang Up All button on the web user interface. The interface prompts “Hang up?” Click Confirm to end the call. During a multi-way call, you can remove any party via the remote control, CP960 conference phone or web user interface. To remove any party via the remote control: 98 1. Press or 2. Press 3.
Using the VC800/VC500 Video Conferencing System To remove any party via the CP960 conference phone: 1. Tap -> . 2. Tap after the desired party to remove. To remove any party from a multi-way call via web user interface, go to the path Home (Hover your cursor over of the number of remote system, and then click ). Call Management You can enable mute mode, record video, control the video and change video layout during an active call.
User Guide for the VC800 Video Conferencing System - Log into the web user interface, check the Mute checkbox. If video conferencing system is muted, the icon will appear on the local video. Network Quality Tip During a call, if the packet loss that you receive is more than 5%, the device display will prompt" high packet loss rate”. This tip disappears after 3 seconds. Please check your network, and make sure your network meets the requirements.
Using the VC800/VC500 Video Conferencing System To view call statistics via the CP960 conference phone: 1. Tap -> during a call. The touch screen displays all participants. 2. Tap the desired participant to view call statistics. To view call statistics via web user interface, go to the path Home (Hover your cursor over the other party on the left side of the screen, and then click ).
User Guide for the VC800 Video Conferencing System To change video input during a call via the remote control: 1. Do one of the following to open video input source: - If is set to Input key, press . For more information on how to customize the key, refer to Custom Key Type on page 55. - Press or to open Talk Menu. Press or to scroll to Other and then press Press or to scroll to Input and then press to expand the menu. to enter submenu.
Using the VC800/VC500 Video Conferencing System during a call via the remote control or CP960 conference phone. The presentation stops automatically if the PC is disconnected from the system. During a voice call, only local display device displays the PC content. During a video call, both local and remote display devices display PC contents. Only one content can be shared at a time. A presentation started later will replace the previous one.
User Guide for the VC800 Video Conferencing System 2. Press or to scroll to Other and then press to expand the menu. 3. Press or to scroll to Preset and then press 4. Select New Preset, and then press 5. Press the navigation key to adjust the angle of the camera or press to enter submenu. . or to adjust the focus of the camera. 6. Press to store the camera preset. Moving Local Camera to a Preset Position To move the local camera to a preset position during a call: 104 1.
Using the VC800/VC500 Video Conferencing System You can also press the numeric key that is already associated with a preset. But in this way, you can only move local camera to 10 preset positions (corresponding to 0 to 9 key on the remote control) at most. To move the local camera to a preset position via web user interface: 1. Click Home. 2. Hover your cursor over yourself on the left side of the screen, and then click 3. Click a number to move local camera to this stored preset. .
User Guide for the VC800 Video Conferencing System 3. Press or to scroll to Preset and then press to enter submenu. 4. Select Edit, and then press 5. Select a preset, and then press 6. Press the navigation key to adjust the angle of the camera or press . . or focus of the camera. 7. Press 8. Press to store the camera preset. to return. Placing a Preset at the Top To place a preset at the top list during a video call: 106 1. Press or to open Talk Menu. 2.
Using the VC800/VC500 Video Conferencing System 4. Select Stick, and then press 5. Select a preset, and then press . . The selected preset is placed at the top. 6. Press to return. Deleting the Stored Preset To delete the stored presets during a video call: 1. Press or to open Talk Menu. 2. Press or to scroll to Other and then press 3. Press or to scroll to Preset and then press 4. Select Delete and then press 5. Select the stored presets, and then press to expand the menu.
User Guide for the VC800 Video Conferencing System 6. Press 7. Press or to scroll to OK and then press to delete selected presets. to return. Clearing the Stored Preset To clear the stored presets during a video call: 1. Press or 2. Press or to scroll to Other and then press 3. Press or to scroll to Preset and then press 4. Select Clear and then press 5. Press 6. Press or to open Talk Menu. to expand the menu. to enter submenu. .
Using the VC800/VC500 Video Conferencing System Before recording video, you need to know the following: When recording video, it is not allowed to play or delete the video from the menu. When recording video, it is not allowed to capture screenshots, but you can view and delete screenshots. When playing video recording, it is not allowed to record again. When receiving or making a call, it is not allowed to record.
User Guide for the VC800 Video Conferencing System To record video via the CP960 conference phone when the system is idle: 1. Tap to start recording and then tap to stop recording. To record video via the CP960 conference phone when the system is during a call: 1. Tap to start recording and then tap or Recording to stop recording. When you start recording, the status bar of touch screen will prompt “Recording”. When you stop recording, the display device prompts “USB recording successfully”.
Using the VC800/VC500 Video Conferencing System The display device prompts “Delete this video?” 6. Press or to scroll to OK and then press . Auto Recording Auto recording feature is available only when the recording feature is enabled. If it is enabled, the system will start recording automatically once a call is established. Make sure a USB flash drive is connected and the USB feature is enabled. You can configure auto recording feature via web user interface only.
User Guide for the VC800 Video Conferencing System Screenshot You can capture the screenshot from the camera via the remote control, CP960 conference phone or web user interface. Make sure a USB flash driver is connected to VC800/VC500 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled. You can view, delete or scale the screenshots via the remote control. When you capture a screenshot via web user interface, you can save the screenshots to the computer.
Using the VC800/VC500 Video Conferencing System To capture screenshots via the remote control when the system is idle or during a call: 1. If is set to Screenshot key, press to capture screenshot. For more information on how to customize the key, refer to Custom Key Type on page 55. To capture screenshots via the CP960 conference phone when the system is during a call: 1. Tap -> . Capturing the screenshot via web user interface at the path Home->Screenshot.
User Guide for the VC800 Video Conferencing System The display device prompts ”Delete this screenshot?” 5. Press or to scroll to OK and then press . Video Layout The total number of available screen layouts depends on the number of connected callers, whether a single display or a dual display is used, and whether a presentation is being viewed.
Using the VC800/VC500 Video Conferencing System Changing Video Layout To change screen layout via the remote control: 1. Press during a call. 2. Select the desired layout, and then press . To change screen layout via the CP960 conference phone: 1. Tap during a call. 2. Tap the desired layout.
User Guide for the VC800 Video Conferencing System Single Display Screen Layouts Two-way Video Calls Picture-in-picture layout is used by default. Far end Local Two-way Video Call with a Presentation The PC content is given prominence in the largest pane. Other participants are displayed in a strip beside the PC content. PC Content Far Local Multi-way Video Calls Multi-way video calls are not applicable to VC500 endpoint. For VC800 system: Take four-way video calls as an example.
Using the VC800/VC500 Video Conferencing System The PC content is given prominence in the largest pane. Other participants are displayed in a strip beside the PC content. The speaker is fixed at the bottom-left corner. PC Content Speak Local Far Far Dual Display Screen Layouts To make it easier for users to view video images, users can connect two display devices to Display1 and Display2 ports respectively.
User Guide for the VC800 Video Conferencing System participants are displayed in a strip beside the active speaker. Secondary display device: local image is seen in a large pane. Speaker Local Far Local Far Primary display device Secondary display device Multi-way Video Call with Presentation Multi-way video calls are not applicable to VC500 endpoint. For VC800 system: Take four-way video calls as an example. Voice activation layout is used by default.
Video Conference Platform Video Conference Platform Yealink video conferencing system can log into the Yealink VC Cloud Management Service/Yealink Meeting Server/StarLeaf/Zoom/Pexip/BlueJeans/Mind/Custom platform. Users can access Virtual Meeting Rooms(VMR) using Yealink video conferencing system, whilst benefiting from both the features provided by Yealink, such as 1080p HD video and audio, and features provided by StarLeaf/Zoom/Pexip/BlueJeans/Mind, including high end customization & interoperability.
User Guide for the VC800 Video Conferencing System 3. Enter the desired Yealink Cloud number using the keypad or the on-screen keyboard. 7. Press to select (video call) or (voice call), and then press the number. To dial Yeaink Cloud numbers via the CP960 conference phone: 120 1. Tap . 2. Tap the Auto field. 3. Tap Yealink VC Cloud Management Service in the pop-up dialog box. 4. Enter the desired Yealink Cloud number.
Video Conference Platform 5. Note Tap Send. If you want to place a call to a Yealink Cloud contact who is in the same Yealink Cloud directory as you, you can enter the 9-digit Cloud number or the extension (the last four Cloud number) to place a call. If you want to place a call to a Cloud contact who is in different Yealink Cloud directory from you, you should enter the 9-digit Cloud number to place a call.
User Guide for the VC800 Video Conferencing System 8. Press to select (video call) or (voice call), and then press to dial out the number. To dial a YMS account via the CP960 conference phone: 1. Tap . 2. Tap the Auto field. 3. Tap Yealink Meeting Server in the pop-up dialog box. 4. Enter the desired YMS account. 5. Tap Send. YMS Video Conference When you register a YMS account, you can use video conference feature.
Video Conference Platform conferencing system. And invitee whose YMS account is associated with an email address, will receive an email about how to join the conference. For more information on how to schedule a conference using the Yealink Meeting Server or Microsoft Outlook software, refer to Yealink Meeting Server User Guide. Viewing Conference Schedules When you schedule a conference or receive an invitation to a conference, the conference details will appear on the idle screen and the menu.
User Guide for the VC800 Video Conferencing System The conference schedule will appear again 30 minutes before the conference starts, and then be hidden automatically. And it will appear every 10 minutes until the conference starts. The conference schedule shows the conference details, as below: The conference reminder will appear 5 minutes before the conference starts. For more information, refer to Joining a Scheduled Conference on page 126.
Video Conference Platform Your ongoing conferences and upcoming conferences are listed for the latest month. 2. Press or to scroll to the desired conference. You can view subject, time, organizer, ID, password and participants. To view schedule conferences in the menu via the CP960 conference phone: 1. Tap . Your ongoing conferences and upcoming conferences are listed for the latest month. 2. Tap the desired conference. You can view subject, time, organizer, ID, password and participants.
User Guide for the VC800 Video Conferencing System Joining a Scheduled Conference You can join conferences in following three ways: Joining a scheduled conference from a conference reminder Joining a scheduled conference from the conference schedule Joining a scheduled conference from notification center of CP960 Dialing to join a scheduled conference Note By default, you can join a scheduled conference that is about to take place in 5 minutes or less.
Video Conference Platform - Select Ignore, and press to remove the reminder from the screen and stop all future reminders for this schedule. Do one of the following via the CP960 conference phone: - Tap Join to join the scheduled conference. - Tap Detail to view conference details. - Tap Ignore to remove the reminder from the screen and stop all future reminders for this schedule. When the system is in a call, the conference reminder will not pop up.
User Guide for the VC800 Video Conferencing System 3. Select the Join soft key, and then press . To join a schedule conferences from conference schedule via the CP960 conference phone: 1. Tap . 2. Your ongoing conferences and upcoming conferences are listed for the latest month. 3. Tap the desired conference. 4. When the conference is about to take place in 5 minutes or less, the Join soft key turns green by default. 5. Tap Join.
Video Conference Platform can tap the desired conference notification to join the conference. To join a schedule conferences from notification center via the CP960 conference phone: 1. Swipe down from the top of the screen to enter the notification center. 2. Tap the desired conference notification to join the conference.
User Guide for the VC800 Video Conferencing System VC800/VC500 video conferencing system will display conference information, which includes the conference ID and conference password. For more information, refer to Viewing Conference Schedules on page 123. Contact the conference participants.
Video Conference Platform 2. Press on the remote control. The applicant’s display device prompts “ Apply for speaking”. To apply for speaking via the CP960 conference phone: 1. When enter the Training mode conference, do one of the following to apply for speaking: - Tap on the CP960’s touch screen. - Tap mute key on the CP960 conference phone. - Tap mute key on the CPW90 Wireless Expansion Mic. - Tap mute key on the CPE90 Wired Expansion Mic.
User Guide for the VC800 Video Conferencing System Tap to allow the applicant to speak or tap Clear handup to clear all request. Meet Now When you log into the VC800/VC500 system using an YMS account, you can use Meet Now feature. Initiating a Meet Now Conference You can initiate a meet now conference at any time. In meet now conference, if you receive a call from YMS contacts, a reminder will prompt that you can allow or refuse the contact to join the conference.
Video Conference Platform - If you register a YMS account, you can dial the conference ID to join the conference. - Dial conference ID**@IP address of the server to join the conference. - Dial IP address of the server ##conference ID to join the conference. YMS Video Conference Management This chapter introduces how to manage YMS video conference (scheduled conference and meet now conference).
User Guide for the VC800 Video Conferencing System - If you tap , tap the desired YMS contacts, and then tap - If you tap , enter a YMS account, and then tap Add Members. Repeat this step to add more members, and then tap Note to dial out. to dial out. If you fail to send invitation, you can re-send the invitation according to the prompt or contact your administrator.
Video Conference Platform 2. Tap after the participant that you want to remove. Muting or Unmuting All Conference Participants If you are the organizer/moderator of a YMS video conference, you can use the CP960 conference phone to mute or unmute all conference participants except for yourself. In scheduled conference, conferences participants muted by an organizer/moderator cannot unmute themselves. To mute all conference participants via the CP960 conference phone: 1. Tap during a call.
User Guide for the VC800 Video Conferencing System 2. Tap All mute to mute all participant. To unmute all conference participants via the CP960 conference phone: 1. Tap during a call. The touch screen displays all participants. 2. Tap All unmute to unmute all participant. Muting or Unmuting a Conference Participant If you are the organizer/moderator of a YMS video conference, you can use the CP960 conference phone to mute or unmute any conference participants.
Video Conference Platform unmute themselves. To mute a conference participant via the CP960 conference phone: 1. Tap during a call. The touch screen displays all participants. 2. Tap after the participant that you want to mute. The participant is muted, and the icon changes to . To unmute a conference participant via the CP960 conference phone: 1. Tap during a call. The touch screen displays all participants. 2. Tap after the participant that you want to unmute.
User Guide for the VC800 Video Conferencing System The participant is unmuted, and the icon changes to . Leaving the Conference All participants can use the remote control or CP960 conference phone to leave the conference at any moment. To leave the conference via the remote control: 1. Press . 2. Select Leave, others keep going, and then press . Other participants remain connected. To leave the conference via the CP960 conference phone: 138 1. Tap EndCall. 2. Tap Leave, others keep going.
Video Conference Platform Other participants remain connected. Ending the Conference If you are the organizer/moderator of a YMS video conference, you can use the remote control or CP960 conference phone to end the conference. To end the conference via the remote control: 1. Press . 2. Select End conference, and then press . To end the conference via the CP960 conference phone: 1. Tap EndCall.
User Guide for the VC800 Video Conferencing System 2. Tap End conference. Using the StarLeaf Cloud Platform You can log into the StarLeaf Cloud platform. When you place a call using the StarLeaf Cloud account, you can: Call the other StarLeaf Cloud account to establish a point to point call. Call the conference ID to join the Virtual Meeting Rooms. Call between StarLeaf Cloud account and Microsoft Skype for Business/Lync account.
Video Conference Platform 2. Select StarLeaf Cloud number from the pull-down list of Call Type before calling. 3. Enter a StarLeaf Cloud number using the keypad or the on-screen keyboard. 4. Press to select (video call) or (voice call), and then press to dial out the number. To dial StarLeaf Cloud numbers via the CP960 conference phone: 1. Tap . 2. Tap the Auto field. 3. Tap StarLeaf Cloud number in the pop-up dialog box. 4. Enter the desired YMS account. 5. Tap Send.
User Guide for the VC800 Video Conferencing System Joining the StarLeaf Meeting To join the StarLeaf meeting via the remote control: 1. Select (Dial menu) or press 2. Select StarLeaf Cloud number from the pull-down list of Call Type before calling. 3. Enter a conference ID using the keypad or the on-screen keyboard. 4. Press to select (video call) or to enter the pre-dialing screen. (voice call), and then press the number. To join the StarLeaf meeting via the CP960 conference phone: 142 1.
Video Conference Platform 3. Tap the StarLeaf Cloud number in the pop-up dialog box. 4. Enter a conference ID. 5. Tap Send. Using the Zoom Cloud Platform You can log into the Zoom Cloud platform, and join the Zoom meeting. Joining the Zoom Meeting To join the Zoom meeting via the remote control: 1. Select (Dial menu) or press to enter the pre-dialing screen.
User Guide for the VC800 Video Conferencing System 2. Select Zoom from the pull-down list of Call Type before calling. 3. Enter a conference ID using the keypad or the on-screen keyboard. 4. Press to select (video call) or (voice call), and then press the number. 5. Follow the voice prompt to join the Zoom meeting. To join the Zoom meeting via the CP960 conference phone: 144 1. Tap . 2. Tap the Auto field. 3. Tap Zoom in the pop-up dialog box. 4. Enter a conference ID. 5. Tap Send.
Video Conference Platform 6. Follow the voice prompt to join the Zoom meeting. If you enter nothing or enter wrong information, you can still be sent to the Zoom welcome screen. Note Using the BlueJeans Cloud Platform You can log into the BlueJeans Cloud platform, and join the BlueJeans meeting. Joining the BlueJeans Meeting To join the BlueJeans meeting via the remote control: 1. Select (Dial menu) or press 2. Select BlueJeans from the pull-down list of Call Type before calling. 3.
User Guide for the VC800 Video Conferencing System 3. Tap BlueJeans in the pop-up dialog box. 4. Enter a conference ID. 5. Tap Send. 6. Follow the voice prompt to join the BlueJeans meeting. If you enter nothing or enter wrong information, you can still be sent to the BlueJeans welcome screen. Note Using the Pexip Platform You can register the Pexip account. When you place a call using the Pexip account, you can: Call the device alias to establish a point to point call.
Video Conference Platform 2. Select the registered alias from the pull-down list of Call Type before calling. 3. Enter the device alias or URI using the keypad or the on-screen keyboard. 4. Press to select (video call) or (voice call), and then press to dial out the number. To dial Pexip alias via the CP960 conference phone: 1. Tap . 2. Tap the Auto field. 3. Tap the registered alias in the pop-up dialog box. 4. Enter the device alias or URI. 5. Tap Send.
User Guide for the VC800 Video Conferencing System Joining the Pexip Meeting To join the Pexip meeting via the remote control: 1. Select (Dial menu) or press 2. Select the registered alias from the pull-down list of Call Type before calling. 3. Enter the conference alias or URI using the keypad or the on-screen keyboard. 4. Press to select (video call) or to enter the pre-dialing screen. (voice call), and then press the number. 5. Follow the voice prompt to join the Pexip meeting.
Video Conference Platform 3. Tap the registered alias in the pop-up dialog box. 4. Enter the device alias or URI. 5. Tap Send. Using the Mind Platform You can log into the Mind platform, and join the Mind meeting. Joining the Mind Meeting To join the Mind meeting via the remote control: 1. Select (Dial menu) or press to enter the pre-dialing screen.
User Guide for the VC800 Video Conferencing System 2. Select Mind from the pull-down list of Call Type before calling. 3. Enter a conference ID using the keypad or the on-screen keyboard. 4. Press to select (video call) or (voice call), and then press the number. 5. Follow the voice prompt to join the Mind meeting. To join the Mind meeting via the CP960 conference phone: 150 1. Tap . 2. Tap the Auto field. 3. Tap Mind in the pop-up dialog box. 4. Enter a conference ID. 5. Tap Send.
Video Conference Platform 6. Follow the voice prompt to join the Mind meeting. Using the Custom Platform When you register a custom account, you can use the corresponding platform feature.
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Using the CPW90 Wireless Expansion Mic Using the CPW90 Wireless Expansion Mic This chapter provides basic operating instructions for the CPW90 Wireless Expansion Mic.
User Guide for the VC800 Video Conferencing System LED Status Description The CP960 conference phone is in a call and unmuted. Slowly flashing red The CP960 conference phone is receiving an incoming call. Solid red The CP960 conference phone is muted. Fast flashing yellow The CPW90 is in the registration mode. The CPW90 has registered with the CP960 conference Slowly flashing yellow phone, but the CPW90 is out of range.
Using the CPW90 Wireless Expansion Mic To charge the CPW90: 1. Put the CPW90 on the charging cradle. 2. Connect the micro USB port on the charging cradle to the USB port on the CP960 using a 0.3m USB cable. During charging, the battery LED indicator on the CPW90 illuminates solid red. When the battery capacity reaches 100%, the battery LED indicator on the CPW90 will illuminate solid green. Note If it is the first time you use the CPW90, you need to fully charge the CPW90 for normal use.
User Guide for the VC800 Video Conferencing System Tap 2. to search for a CPW90. Turn on the CPW90. The CPW90 enters the registration mode automatically. And the mute indicator LED on the CPW90 fast flashes yellow. The CPW90 registers with the CP960 conference phone automatically. If the registration is successful, the mute indicator LED on the CPW90 goes out and the touch screen of CP960 conference phone prompts the CPW90 information: battery, work time and standby time.
Using the CPW90 Wireless Expansion Mic 3. Tap Unbind to deregister the CPW90. The CPW90 can only be registered with one CP960 conference phone. If you want to register the CPW90 to another CP960 conference phone, the CPW90 will be deregistered from the previous CP960 conference phone automatically. To register the CPW90 with another CP960 conference phone: 1. Do the following on another CP960 conference phone: Tap ->Wireless Microphone. Tap to search for a CPW90. 2.
User Guide for the VC800 Video Conferencing System Battery Status Work Time(estimated working time) Standby Time (estimated standby time) To view the CPW90 information via the remote control: 1. Select (More menu). 2. Press or to scroll to Status and then press 3. Press or to scroll to Wireless Micpod and then press 4. Select the desired wireless micpod to view details. To view the CPW90 information via the remote control: 158 1. Tap ->Wireless Microphone. 2.
Using the CPW90 Wireless Expansion Mic CPW90 information can be viewed via the web user interface at the path Status-> Wireless Micpod. Muting or Unmuting the CPW90 If the CP960 conference phone is in a call, you can tap the mute button on the CPW90 to mute or unmute the CP960 conference phone. Finding the Registered CPW90 You can find the CPW90 which has registered with your CP960 conference phone. To find the registered CPW90 via the CP960 conference phone: 1. Tap ->Wireless Microphone. 2.
User Guide for the VC800 Video Conferencing System RF Carrier Index (DECT tester Numbering) Freq (MHz) EU Taiwan US LA Korea Brazil 1885.248 7 7 1886.976 6 6 1888.704 5 5 1890.432 4 4 1892.160 3 3 1893.888 2 2 1895.616 1 4(F1) 1897.344 0 3(F2) 1899.072 2(F3) 1900.800 1(F4) 1902.528 0(F5) 1904.256 1905.984 1907.712 1909.440 1911.168 160 Japan 4 1912.896 9 3 1914.624 8 2 1916.352 7 1 1918.080 6 0 1919.808 5 1921.536 4 4 1923.264 3 3 1924.
Using the CPE90 Wired Expansion Mic Using the CPE90 Wired Expansion Mic This chapter provides basic operating instructions for the CPE90 Wired Expansion Mic. Topics include: Placing the CPE90 Muting or Unmuting the CPE90 If you require additional information or assistance with your new phone, contact your system administrator. Placing the CPE90 The CPE90 has a rubber pads on its base to prevent it from sliding.
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Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve problems you might encounter when using your VC800/VC500 system. If you require additional information or assistance with your new phone, contact your system administrator. Ensure the system has not been physically damaged when experiencing a problem. Check whether the cables are loose and the connections are correct and secure. These are common causes of problems.
User Guide for the VC800 Video Conferencing System 5. Speak into the microphone. 6. Check whether the microphone can pick up audio normally. 7. If the microphone picks up audio and plays back audio normally, it means that the audio works well. 8. Press to stop audio diagnostics. Camera Diagnose: 164 1. Select (More menu). 2. Press or to scroll to Setting and then press to expand the menu. 3. Press or to scroll to Diagnose and then press to enter submenu. 4.
Troubleshooting 6. Press or to adjust the focus. 7. If the camera can move and zoom normally, it means that the camera is working well. 8. Press to stop camera diagnostics. Network diagnosis: 1. Select (More menu). 2. Press or to scroll to Setting and then press to expand the menu. 3. Press or to scroll to Diagnose and then press to enter submenu. 4. Press or to scroll to Ping and then press . 5. Press or to scroll to Start and then press .
User Guide for the VC800 Video Conferencing System You can also enter other IP address (for example, the IP address of the remote system) in the Trace Route field. If the test is successful, the VC800/VC500 system lists the hops between the system and the IP address you entered. You can check whether congestion happens via the time cost between hops. 6. Press to return to Diagnose menu. General Issues Why can’t the system place a call? Check the network is available.
Troubleshooting more information, refer to Time & Date on page 46. How to obtain the IP address of the system? Three are three ways to obtain the IP address of the system: The IP address of the system is shown on the top right corner of the display device. Select Press (More menu). or to scroll to Status and then press select Network. The display device shows the network information about the system. Press on the CP960 conference phone when the phone is idle and select Network.
User Guide for the VC800 Video Conferencing System Reflected light from pale walls often produces excellent results. Avoid the following situations: Direct sunlight on the display device, the background, or the camera lens which creates harsh contrasts. Colored lighting. Why can’t I adjust the camera angle and focus? You can adjust the camera when the system is idle or during a call. The camera cannot be adjusted when the system is in the menu screen.
Troubleshooting Ensure that the PC is turned on. Ensure that the VCH50 video conferencing hub is not broken. Contact your administrator for help. Video & Audio Issues Why can’t I hear the audio during a call? Ensure that the system has selected an available audio output device. If you select VCS Phone as the audio output device, ensure that the CP960 conference phone is connected to the VC800/VC500 codec, and LED indicators on the phone illuminate solid green.
User Guide for the VC800 Video Conferencing System Why is the voice quality poor? Users may receive poor voice quality during a call, such as intermittent voice, low volume, echo or other noise. It is difficulty to diagnosis the root causes of the voice anomalies. The possible reasons are: Users sit too far from or near to the microphone. The audio pickup device is moved frequently. Intermittent voice is probably caused by voice packet loss or jitter.
Troubleshooting The display device prompts “Reboot the system?”. 8. Select OK, and then press . You can reboot the system via web user interface at the path Setting->Upgrade->Reboot. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. Exporting PCAP trace is configurable via web user interface and remote control. To capture packets via web user interface: 1. Click on Setting->Configuration. 2. Enter the desired value in the Packet Capture Count field. 3.
User Guide for the VC800 Video Conferencing System 8. Click Export to open the file download window, and then save the file to your local system. To export a PCAP trace via remote control: Before capturing packets, make sure a USB flash driver is connected to VC800/VC500 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled. 1. Long press when the system is idle or during a call.
Troubleshooting The default system log level is 6. 4. Click Confirm to accept the change. The web user interface prompts “Operating…Please wait…”. Export the system log referring to the following steps. 5. Recreate the error to be documented in the trace. 6. Click Export to save the file to your local system. How to export/import the system configurations? We may need you to provide your system configurations to help analyze problems.
User Guide for the VC800 Video Conferencing System Note 2. Click Browse to locate a configuration file from your local system. 3. Click Import to import the configuration file. The file format of configuration file must be *.bin. How to upgrade VC800/VC500 firmware? To upgrade VC800/VC500 firmware via web user interface: 1. Click on Setting->Upgrade. 2. In the Upgrade Firmware field, click Browse to locate the VC800/VC500 firmware from your local system. 3. Click Upgrade to upgrade the firmware.
Troubleshooting complete. Please don't power off!”. 4. Click Confirm to confirm upgrading. To upgrade CP960 firmware via web user interface: 1. Click on Setting->Upgrade. 2. In the Upgrade CP Firmware field, click Browse to locate the CP960 firmware from your local system. 3. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware will be updated. It will take 5 minutes to complete. Please don't power off!”. 4. Click Confirm to confirm upgrading.
User Guide for the VC800 Video Conferencing System The display device prompts “Reset to Factory?” 8. Select OK, and then press . The system reboots automatically, The CP960’s touch screen prompts “Rebooting Please wait…”. The phone will be reset to factory sucessfully after startup. Note Reset of the system may take a few minutes. Do not power off until the phone starts up successfully. Resetting the system is configurable via web user interface at the path Setting->Upgrade->Reset to Factory.
Regulatory Notices Regulatory Notices Service Agreements Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the VC800 Video Conferencing System Environmental Requirements Place the device in a well-ventilated place. Do not expose the device to direct sunlight. Keep the device dry and free of dust. Place the device on a stable and level platform. Please do not place any heavy objects on the device in case of damageand and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation.
Regulatory Notices Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other perils. Restriction of Hazardous Substances Restriction of Hazardous Substances (RoHS) is a Chinese government regulation which aims to restrict certain dangerous substances commonly used in electronic and electronic equipment.
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Appendix A - Time Zones Appendix A - Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:30 French Polynesia −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00 Canada-Manitoba(Winni
User Guide for the VC800 Video Conferencing System Time Zone 182 Time Zone Name 0 Greenland 0 Denmark-Faroe Islands(Torshavn) 0 Ireland(Dublin) 0 Portugal(Lisboa, Porto, Funchal) 0 Spain-Canary Islands(Las Palmas) 0 United Kingdom(London) 0 Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chad +01:00 Spain(Madrid) +01:00 Croatia(Zagreb) +01:00 Czech Republic(Prague) +01:00 Denmark(Kopenhagen) +01:00 France(Paris) +01:00
Appendix A - Time Zones Time Zone Time Zone Name +03:00 Russia(Moscow) +03:30 Iran(Teheran) +04:00 Armenia(Yerevan) +04:00 Azerbaijan(Baku) +04:00 Georgia(Tbilisi) +04:00 Kazakhstan(Aktau) +04:00 Russia(Samara) +04:30 Afghanistan(Kabul) +05:00 Kazakhstan(Aqtobe) +05:00 Kyrgyzstan(Bishkek) +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +05:45 Nepal(Katmandu) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +06:30 Myanmar(Nayp
User Guide for the VC800 Video Conferencing System Time Zone 184 Time Zone Name +13:30 Chatham Islands +14:00 Kiribati
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