SOHO User Manual Version 1.0.0.1 Yeastar Technology Co.
MyPBX-SOHO User Manual Table of Contents 0 1. Introduction..................................................................................... 4 1.1 Features ..................................................................................... 4 1.2 Hardware Specification ................................................................. 4 1.2.1 Exterior Appearance................................................................ 4 1.3 Package Contents ......................................................
MyPBX-SOHO User Manual 3.5 Other Settings ............................................................................30 3.5.1 DISA ...................................................................................30 3.5.2 Conferencing ........................................................................31 3.5.3 Time Conditions ....................................................................32 3.5.4 Feature Codes.......................................................................32 3.5.
MyPBX-SOHO User Manual 1 Introduction MyPBX — IPPBX for Small Office and Home Office 1.1 Features ● ● ● ● ● ● ● ● ● ● IVR(Automated Attendant) Blind Transfer Call Detail Records(CDR) Call Forward Call Parking Call Pickup Call Recording Call Routing Paging and Intercom DISA ● ● ● ● ● ● ● ● ● ● Call Transfer Call Waiting Caller ID Do Not Disturb(DND) Music On Hold Ring Group Route by Caller ID Three-way Calling MRI(MyPBX Recording Interface) Blacklist 1.2 Hardware Specification 1.2.
MyPBX-SOHO User Manual ① ② ③ ④ ⑤ Figure 1-1 MyPBX Front Panel Picture No. ① ② ③ ④ ⑤ Identifying Green Light：Indicates the power connection is normal. Green Light：Indicates the server system is in working order Green Light：Indicates the system is ready. Green Light：Indicates the internet interface is in use Red Light：stands for FXO port Green Light：stands for FXS port LED Dual - Red blink：FXO port isn’t connecting PSTN line. LED Dual - Red and Green blink：FXO port receive an incoming call.
MyPBX-SOHO User Manual 1.3 Package Contents ▲ ▲ ▲ ▲ 1 unit of MyPBX-SOHO server 1 power supply 1 Internet line Few telephone cables [RJ-11] Note: If any of the above items is damaged or missing, contact your reseller. www.yeastar.
MyPBX-SOHO User Manual 2 System set up 2.1 Connection Drawing PSTN PSTN FXO Ports IP Provider FXS Ports LAN Router 601 602 Normal Phone www.yeastar.
MyPBX-SOHO User Manual 2.2 Connecting Ethernet Line MyPBX provides one 10/100M Ethernet ports with RJ45 interface and LED. Besides transporting voice, Ethernet port can also send information of managing, maintaining and operating. Plug Ethernet line into MyPBX’s Ethernet port, and then connect the other head of Ethernet line with hub, switch, router, LAN or WAN. Check the status of LED after connection, yellow light indicates port is in connecting process, green light indicates the port is in working. 2.
MyPBX-SOHO User Manual 3 Manage MyPBX 3.1 Manager Log in Double click icon to open the IE browser, and input the IP address of MyPBX server. If user is first time to configure MyPBX by web, please use the MyPBX default IP address to log in: http://192.168.5.150 The default Username is admin and password is password. Figure 3-1 www.yeastar.
MyPBX-SOHO User Manual 3.2 Status Monitor 3.2.1 Line Status Figure 3-2 MyPBX Status Description: Extensions: 1) : extension is unregistered 2) : extension is idle 3） : extension is ringing 4） : extension is busy in a call Trunks: SIP Trunk: 1) Unregistered — trunk registration failed. 2) Registered — succeed registration, trunk is ready to use. 3) Request Send — Registering. www.yeastar.
MyPBX-SOHO User Manual 4）Waiting — Waiting for Authentication. FXO Trunk: FXO: please refer to the LED identifying of front panel. 3.3 Basic 3.3.1 Extension Extension has two types: normal desk extension (FXS) and SIP extension. Figure 3-3 3.3.1.
MyPBX-SOHO User Manual The Caller ID (CID) string would be used when this user calls another internal user. 2) Voice Mail ·Voice Mail Access PIN Code Voicemail Password for this user, Ex: ‘1234’. ·Send Voice Mail to Email Address This option defines whether or not voicemails are sent to the Email Address as attachments. Note: You need to have an smtp server configured for this functionality.
MyPBX-SOHO User Manual Figure 3-4 3.3.1.2 SIP Extension SIP extension is an SIP Account allows your IP Phone or Soft IP Phone register to the MyPBX. 1. Add SIP Extension Go to Extensions SIP Extensions Create New Extension 1) General ·Extension The numbered extension, i.e. 1234, that will be associated with this particular User / Phone. ·Password The password for the user's sip account , Ex: ‘12t3f6’ ·Name A character-based name for this user, i.e.
MyPBX-SOHO User Manual ·Voice Mail Access PIN Code Voicemail Password for this user, Ex: ‘1234’. ·Send Voice Mail to Email Address This option defines whether or not voicemails are sent to the Email Address as attachments. Note: You need to have an smtp server configured for this functionality. 3) VoIP Setting ·NAT Try this setting when MyPBX is on a public IP, communicating with devices hidden behind a NAT device (broadband router).
MyPBX-SOHO User Manual Figure 3-5 2. Bulk add SIP Extensions Go to Extensions SIP Extensions Bulk add Extensions 1）Choose the extension quantity you want to create 2）The initiative extension number when starting Figure 3-6 3. Edit SIP Extension Click ‘Edit’ on SIP Extension administration page or click ‘Modify Selected Extensions’ to edit. www.yeastar.
MyPBX-SOHO User Manual 3.3.2 Trunk Trunk have two types: PSTN Trunk(FXO) and SIP Trunk. Figure 3-7 3.3.2.1 PSTN（FXO） Trunk 1. Edit PSTN（FXO） Trunk On PSTN Trunk administration page, click ‘Edit’ on selected trunk and modify information on prompt window: 1）General ·Trunk Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'Port 5' ·Audio Setting Normally you should not have to adjust your analog ports beyond the initial calibration.
MyPBX-SOHO User Manual achieved if set to 6 or even 8. Mind that the higher the number, the more time that will be needed to hangup a channel, but lowers the probability that you will get random hangups. ·Busy Pattern If Busy Detection is enabled, it is also possible to specify the cadence of your busy signal. In many countries, it is 500msec on, 500msec off. Without Busy Pattern specified, MyPBX will accept any regular sound-silence pattern that repeats times as a busy signal.
MyPBX-SOHO User Manual Service provider’s hostname or IP address. 5060: standard port number used for SIP protocol, Don’t change it if not required. .Domain VoIP provider’s server domain name. ·Username Username of SIP account. Used for SIP trunk registration. .Authorization name Used for SIP authentication. Leave this blank if not required. ·Password Password of SIP account. Figure 3-9 2. Edit SIP Trunk Click ‘Edit’ on SIP trunk administration page to modify SIP trunk information. 3.3.
MyPBX-SOHO User Manual Figure 3-10 3.3.3.1 Create Outbound Route Click ‘Add Outboud Route’ and fill in the responding information on prompt window. 1）General ·Route Name Name of this Outbound Route. Ex: 'Local' or 'LongDistance' etc. ·Dial Pattern In dial patterns, some characters have special meanings: X ... Any Digit from 0-9 Z ... Any Digit from 1-9 N ... Any Digit from 2-9 [12345-9] ... Any Digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) . ... Wildcard, Matches Anything Remaining; i.e.
MyPBX-SOHO User Manual Allows the user to specify the number of digits that will be stripped from the front of the dialing string before the call is placed via the trunk selected in ‘Use Trunk’ One might; for example, want users to dial 9 before their long distance calls; however one does not dial 9 before those calls are placed onto analog lines and the PSTN, so one should strip 1 digit from the front before the call is placed.
MyPBX-SOHO User Manual 3.3.3.2 Delete Outbuond Route Click ‘Delete’ on selected trunk to remove the trunk. www.yeastar.
MyPBX-SOHO User Manual 3.4 Inbound Call Control 3.4.1 IVR When there’s an incoming call aims at Auto Attendant, MyPBX will play the IVR and guide the caller to the required extensions (such as ‘Welcome to XX company, for sales press 1, for technical support press 2, for operation press 0, or dial ext. number directly. System will transfer the call to corresponding extension according to DTMF). Figure 3-12 3.4.1.1 Auto Attendant Click ‘Create New IVR’ as shown on Figure 3-13.
MyPBX-SOHO User Manual Wait for the user to enter a new extension for a specified number of seconds. ·Allow Dialing Other Extensions Check this option if the user want to dial extensions directly. 2）Key Press Events Allow key press events will cause the system to listen for DTMF input from the caller and define the actions that occur when a user presses the corresponding digit. ·Time Out Defines the timeout action.
MyPBX-SOHO User Manual 3.4.1.2 Delete IVR Select the item you’d like to remove and click ‘Delete’ key. 3.4.2 IVR Prompts Admin can record the IVR by himself according to his own requires: 1）Click ‘Record New IVR Prompt’ 2) Input File Name on prompt windows and choose an extension for recording such as 500. 3) Click ‘Record’, selected extension will ring and you can pick up the phone to start recording Figure 3-14 Admin can also upload IVR prompts: 1）Click ‘Upload a IVR Prompt’.
MyPBX-SOHO User Manual 3.4.3 Ring Groups Figure 3-16 3.4.3.1 Create Ring Group Click ‘New Ring Group’ to enter into the page 1）General ·Ring Group Name This option defines a name for this Group, i.e. ‘Sales’. ‘Ring Group Name’ is a label to help you see this group in the group list. ·Number for this ring group This option defines the numbered extension that may be dialed to reach this Group. ·Strategy This option sets the Ringing Strategy for this Group. The options are 1.
MyPBX-SOHO User Manual the current Group. ·Destination If No Answer When all people on this group are failed to answer the call, system will handle in this way. Note：Welcome music of this group can be changed on System Settings Options Music On Hold Figure 3-17 3.4.3.2 Delete Ring Group Select the item you’d like to remove and click ‘Delete’ key. 3.4.
MyPBX-SOHO User Manual Figure 3-18 3.4.4.1 Create Inbound Route Click ‘New Inbound Route’ to enter to the page. 1）General ·Route Name Name of this Inbound Route. Ex: 'pstncallin' etc. ·Pattern Define the Caller ID Number to be matched on incoming calls. Leave this field blank to match any or no CID info. In patterns, some characters have special meanings: X ... Any Digit from 0-9 Z ... Any Digit from 1-9 N ... Any Digit from 2-9 [12345-9] ...
MyPBX-SOHO User Manual the Inbound Route. 3）During Office Hours You can choose the options for answer incoming calls during office hours. 4）Outside Office Hours You can choose the options for answer incoming calls during offwork time. Figure 3-19 3.4.4.2 Delete Routes Select the item you’d like to remove and click ‘Delete’ key. www.yeastar.
MyPBX-SOHO User Manual 3.4.5 Blacklist Blacklist is an easy to use function which used to block an incoming call; it will refuse any incoming call which you don’t want to answer. If the incoming call number in the blacklist, system will prompt “The number you have dialed is not in service. Please check the number and try again”, and then system hang up the call. Figure 3-20 3.4.5.1 Create Blacklist Click ‘New Blacklist’ to enter to the page.
MyPBX-SOHO User Manual 3.5 Other Settings 3.5.1 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an "internal" system dialtone and dial calls as if from one of the extensions attached to the telephone switch. Frequently the user calls a number DISA number with invokes the DISA application. The DISA application in turn requires the user to enter his passcode, followed by the pound sign (#).
MyPBX-SOHO User Manual Figure 3-23 1) General ·DISA Name Give this DISA a brief name to help you identify it. ·PIN The user will be prompted for this number. ·Response Timeout The maximum amount of time it will wait before hanging up if the user has dialled an incomplete or invalid number. Default of 10 seconds ·Digit Timeout The maximum amount of time permitted between digits when the user is typing in an extension. Default of 5 seconds.
MyPBX-SOHO User Manual ·Pin Code set an optional pin code, Ex: "somepincode" that must be entered in order to access the Conference Room. Figure 3-24 3.5.3 Time Conditions You can setup the business hours here. Figure 3-25 3.5.4 Feature Codes 1. General ·One Touch Record User may do call recording by calling *1 on his phone during a call. (*1 is default setting) www.yeastar.
MyPBX-SOHO User Manual ·Extension For Checking Voice Mail User may checking his voice mail by calling *2 on his phone (*2 is default setting) ·Blind Transfer User may blind transfer the incoming call by calling this feature code on his phone (disable by default) ·Attended Transfer User may transfer the incoming call by calling *3 on his phone (*3 is default setting) ·Call Pickup User may pickup the incoming call by calling *4 on his phone (*4 is default setting) ·Intercom Define the feature code that is use
MyPBX-SOHO User Manual User may enable no answer forward by calling *73 on his phone (*73 is default setting) ·Disable no answer forward User may disable no answer forward by calling *073 on his phone (*072 is default setting) ·Forward to number User may forward the call to number by calling *74 on his phone (*74 is default setting) Note: User may activate call forward to number by dialing *74 + phone number. e.g.: by dialing *74501, it will forward the call to extension 501.
MyPBX-SOHO User Manual 3.5.5 Paging and Intercom Paging and Intercom is for specific phones that are capable of Paging or Intercom. It can be used to make an announcement over the speakerphone on a phone or a group of phones. Targeted phones will not ring, but answer immediately into speaker-phone mode. This section is for configuring group paging, intercom is configured through Feature Codes.
MyPBX-SOHO User Manual Figure 3-28 3.6 System Settings 3.6.1 Options 1) General ·Ring Timeout Number of seconds to ring a device before sending to user's Voicemail Box. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout. ·Music on hold User can select wanted music for holding a call. ·Tone Region Please choose your country or your nearest neighboring country for default Tones (Ex: dialtone, busy tone, ring tone etc.
MyPBX-SOHO User Manual ·Paging Group Extensions The default value is 620 to 629 ·Ring Group Extensions The default value is 630 to 639 ·Conference Extensions The default value is 640 to 659 ·IVR Extensions The default value is 660 to 689 Figure 3-29 3.6.2 Music on Hold Prompts Admin can upload on hold music as follow: 1) Click ‘Upload Music On hold Prompt’. 2) Click ‘Browse’ to choose the on hold music Prompt. 3) Click ‘Upload’ to upload the selected Prompt. Note: The sound file format: GSM 6.10, 8.
MyPBX-SOHO User Manual Figure 3-30 3.6.3 SIP Settings 1) General ·UDP Port UDP Port to bind to, SIP standard port is 5060. ·RTP Port Start RTP Port start with ·RTP Port End RTP Port end with ·DTMF Mode Set default dtmf mode for sending DTMF, default: rfc2833 ·Max Registration/Subscription Time Maximum duration (in seconds) of incoming registration/subscriptions we allow. Default 3600 seconds. ·Min Registration/Subscription Time Minimum duration (in seconds) of registrations/subscriptions.
MyPBX-SOHO User Manual field below ·Local Network Address '192.168.0.0/255.255.0.0' : All RFC 1918 addresses are local networks; '10.0.0.0/255.0.0.0' : Also RFC1918; '172.16.0.0/12':Another RFC1918 with CIDR notation; '169.254.0.0/255.255.0.0' : Zero conf local network.
MyPBX-SOHO User Manual Figure 3-31 3.6.4 Voicemail Settings General Voicemail Settings ·Maximum messages per folder This select box sets the maximum number of messages that a user may have in any of their folders. ·Max message time This select box sets the maximum duration of a voicemail message in minutes. Message recording will not occur for times greater than this amount. ·Min message time This select box sets the minimum duration of a voicemail message in seconds.
MyPBX-SOHO User Manual If this option is enabled, the Caller ID of the party that left the message will be played back before the voicemail message begins playing. ·Say message duration If this option is set, the duration of the message in minutes will be played back before the voicemail message begins playing. .Say message arrival time If this option is set, the arrival time of the message will be played back before the voicemail message begins playing.
MyPBX-SOHO User Manual 3.6.5 Network Setting ·DHCP If this option is set, MyPBX will use DHCP to get an available IP address from your local network. ·Hostname Set the host name for MyPBX Appliance. ·IP Address Set the IP Address for MyPBX Appliance. ·Subnet Mask Set the Subnet Mask for MyPBX Appliance. ·Gateway Set the Gateway for MyPBX Appliance. ·Primary DNS Set the primary DNS for MyPBX Appliance. ·Secondary DNS Set the secondary DNS for MyPBX Appliance. Figure 3-33 www.yeastar.
MyPBX-SOHO User Manual 3.6.6 Autobackup setting Auto backup is used for the extension of MyPBX's disk space. After finished this setting, MyPBX will search and move the qualified files to the Windows OS based PC every half an hour. For the voicemail files and Record files, the condition is that they must be created before backup days; For the CDR files, the condition is that the call log file size must be more than 8MB. Figure 3-34 3.6.
MyPBX-SOHO User Manual Figure 3-35 3.6.8 Date and Time Set the date and time for MyPBX Appliance. www.yeastar.
MyPBX-SOHO User Manual Figure 3-36 3.6.9 Backup and Restore Backup / Restore MyPBX’s Configuration. www.yeastar.
MyPBX-SOHO User Manual Figure 3-37 3.6.10 Reset and Reboot ·Reboot Appliance Warning: Rebooting the appliance will terminate all active calls. ·Reset to Factory Defaults Warning: By resetting your System to factory defaults, you will lose all your configurations! You can't cut off the electricity during restarting till the RUN state light blink, otherwise it will cause the failure performance. www.yeastar.
MyPBX-SOHO User Manual Figure 3-38 3.6.11 Firmware Update With new version, we can upgrade the firmware in GUI through a TFTP Server or HTTP URL. Enter your TFTP Server ip address and firmware name, just click ‘start’, you will update your firmware easily. www.yeastar.
MyPBX-SOHO User Manual Figure 3-39 3.7 Reports 3.7.1 Call Logs Call Log captures all call details: calling time, caller number, callee number, call type, call duration and so on. For administrator’s convenience, admin can search information by calling time, call type and call duration and export them into CSV file. www.yeastar.
MyPBX-SOHO User Manual Figure 3-40 3.7.2 System Info General: Information about Hardware version, Firmware version and Uptime. Network: Information about Hostname, MAC, IP Address, Mask, Gateway and DNS. Disk Usage: Disk usage information. Memory Usage: Memory usage information. www.yeastar.
MyPBX-SOHO User Manual Figure 3-41 www.yeastar.
MyPBX-SOHO User Manual 4 Access MRI MRI(MyPBX Recording Interface: Check Voice Mail).Users may access MRI by using extension number as username and voicemail secret as password. 4.1 Allow users to access MRI Extension’s option hasmanager must be set to yes before it can access to MRI. Figure 4-1 www.yeastar.
MyPBX-SOHO User Manual 4.2 User login Users can use extension number as MRI username, voicemail password as MRI password to access MRI. Figure 4-2 www.yeastar.
MyPBX-SOHO User Manual 4.3 Voicemail Users can check, delete, move and download voicemail here Figure 4-3 www.yeastar.
MyPBX-SOHO User Manual 4.4 Record Users can play, delete and download record files here Figure 4-4 www.yeastar.
MyPBX-SOHO User Manual 4.5 settings Voicemail password: new voicemail box password. Enter again to confirm: confirm new voicemail box password. Send Voice Mail To Email Address: Configure the email address voicemails will be sent to. Figure 4-5 4.6 Follow me Set the mode of call forwarding when there’s incoming call on this extension. www.yeastar.
MyPBX-SOHO User Manual Figure 4-6 www.yeastar.
MyPBX-SOHO User Manual 5 Use MyPBX PSTN PSTN 8 FXO Lines IP Provider 8 FXS Lines LAN Router 601 602 603 IP Phone Soft Phone 604 Normal Phone 5.1 Make outbound call To make an outbound call, we need to add trunk/service provider first.
MyPBX-SOHO User Manual telephones to your PBX, and FXO interfaces allow you to connect your PBX to real analog phone lines. 5.1.1 Make call via PSTN trunk For our demo, we want all inside extensions dial ‘9’ through the Analog Trunk callout. In Outbound Routes add a new Outbound Route as below. Figure 5-1 As we can see from the Outbound Route of ‘pstnout’, all numbers start with 9 will be cut the first digit (‘9’) and send to PSTN (port 1-2).
MyPBX-SOHO User Manual 5.1.2 Make call via VoIP trunk For our demo, we want all inside extensions dial ‘0’ throw the VoIP service provider Trunk callout. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP service provider account. Trunks SIP Trunk Add SIP Trunk Enter your account on this page, and click save. Figure 5-2 2.
MyPBX-SOHO User Manual Figure 5-3 So far when we have added two calling rules, any call start with 9 will be route to PSTN, and call starts with 0 will be route to voipprovider. www.yeastar.
MyPBX-SOHO User Manual 5.2 Incoming call 5.2.1 Route incoming route to IVR For our demo, we want all incoming call route to the IVR, press ‘0’ route the call to extension 500, press ‘1’ route the call to extension 501. 1. Add IVR IVR Create New IVR Figure 5-4 www.yeastar.
MyPBX-SOHO User Manual 2. Add Inbound Routes As we can see from the Inbound Route of sent to the IVR. ‘allin’, all incoming call will be Figure 5-5 www.yeastar.
MyPBX-SOHO User Manual APPENDIX A FAQ Q1. How to Register SIP device？ A1: 1) Register SIP soft phone Download the x-lite softphone from counterpath website www.counterpath.com After install the x-lite, right click the panel and select the SIP Account setting and then configure it. Display Name: 500 User Name: 500 Password: 500 Authorization Name: 500 Domain: 192.168.5.150 2) Register IP Phone (for example, Yealink’s T28 IP Phone) a) Connect the T28’s WAN port to the switch.
MyPBX-SOHO User Manual APPENDIX B How to configure autobackup Please follow below step to configure autobackup for MyPBX: First to set up SMB share folder on Windows OS based computer. Then setup autobackup setting on MyPBX. Step 1 Add a new folder, rename it, set this new folder’s share Properties as Figure B-1 Figure B-1 Set up share Properties Step 2 Enter the new folder and create a txt file then rename it as status.txt This is very important, DO NOT forget to create this status.txt file.
MyPBX-SOHO User Manual Figure B-2 Autobackup Setting SMB share host/IP:change this to your Windows OS based computer’s IP address SMB share name: change this to your share folder’s share name SMB share username: your Windows OS based computer’s username, leave this blank if not required SMB share password: your Windows OS based computer’s password, leave this blank if not required If you are first to configure Autobackup Setting for MyPBX, system will prompt you to restart MyPBX, after rebooting, enter yo
MyPBX-SOHO User Manual APPENDIX C How to configure NAT setting When MyPBX is behind a NAT(firewall),you need to configure NAT setting for MyPBX if you want to use a outernet extension. This is a STUN like mechanism. 1、If MyPBX are in local network, it means that MyPBX are not in public network ,you should do port mapping in your router, mapping port 5060 and 10001-10200(RTP port start-RTP port end) as UDP ports mapping.
MyPBX-SOHO User Manual Figure C-2 MyPBX Network setting 2、MyPBX has a public IP, it means you configure MyPBX Network setting as Figure C-3: Figure C-3 Then you should configure MyPBX’s NAT setting as Figure C-4 www.yeastar.
MyPBX-SOHO User Manual Figure C-4 Extern IP: MyPBX’s public IP address Extern Host: leave it blank if haven’t configured domain Exretn refresh: leave this blank Local Network Address: (leave this blank bcz MyPBX are in public Network) NAT mode: yes Allow RTP Reinvite: no www.yeastar.
