User's Manual

27” Semi Outdoor touch tablet, Type B
Appendix
Warranty
Defining non-warranty cases
If service is requested, during the warranty period, service fees may apply in the following cases:
- The issue is not a product defect.
- The product damage has been caused by the customer or a third party.
- The product has been physically opened by a non-certified service technician.
- Other non-manufacturing defects
The issue is not a product defect
Into this category fall issues related to cleaning, adjusting, explaining or re-installing, etc. the product.
Some examples for this are:
- A service technician provides instructions on how to use the device.
- A service technician adjusts options without disassembly of the device.
- A service technician removes or cleans foreign objects, items, materials or dust inside the
product.
- The external environment causes defects (internet, antennas, etc.)
- Reinstallation or additional connections after the initial first time of installation.
- Reinstallation in a different location.
- Requested software installation and setup.
- Instructions requested with combined use of another company’s product or program.
- …
The product damage has been caused by the customer
Into this category falls product damage that is caused by customer action such as mishandling, wrong
repair, etc.
Product damage is caused by for example:
- Dropping the device
- External impacts
- Use of by the manufacturer unspecified products, parts or components
- Repair from an external service company that is not authorized by the manufacturer.
- Repair through the customer.
- Adjustments or remodeling by the customer.
- Use of incorrect voltage
- Use of not authorized electrical connections.
- Any action that is not complying with the warnings and cautions mentioned in the user manual.
- Afterimage burns caused by long periods of stationary content
- …
Other Cases
Into this category fall issues, product failure and damage that is caused by other impacts. For
example:
- The product is damaged through a natural disaster such as fires, flooding, landslides,
lightning, earthquakes, etc.
- …
Please note that service fees may apply if a service is requested by the customer even if there is no
defect on the product.
Page | 10