User Manual

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Q4: Camera IP address often changes
A:1) Login to web version and go to the camera setting, change the automatic IP address to manual setting.
2) The IP address which automatically obtained will vary depending on the IP address assigned by your router's
DHCP.
Q5: Is the device not online?
A:1) The router disabled MAC address filtering.
2) If it is a dual-band router, it needs to use 2.4GWi-Fi and does not support 5GWi-Fi.
3) The preferred server address (DNS) of the router is changed to the telecommunications service provider DNS.
4) Wi-Fi account password only contains numbers and letters, no horizontal characters and other special characters
are allowed.
5) The router signal channel is changed to 11.
Q6: SD card remote playback download
A:1) Web download: Open the browser and log in, click the SD card and select recording date and time to download.
2) Mobile APP download: Open APP - click the video - click the remote playback - press the video file for 1-3
seconds to pop up a dialog box , click download, you can find the video file in the phone system file (CamHi file).
Q7:Can't identify the memory card?
A:1) Reinsert the SD card into the camera, power off and restart the camera.
2) SD card brands recommended to use: SanDisk, Kingston, Samsung, Toshiba, PNY Bianwei, Lexar
Q8: Can't the phone search for the camera's own Wi-Fi?
A: Press the camera reset button for 5-8 seconds, to reset the camera to the factory default.
Q9:Can't the camera connect to Wi-Fi?
A:1) When the camera is configured, the phone and camera are no more than 9 feet away from the router!
2) Router Wi-Fi can't be hidden or MAC address bound, or limited!
3) Wi-Fi account password only contains numbers and letters, no special characters, such as horizontal lines.
Q10: RTSP Path Example
A: RTSP：//192.168.1.100：554/11
Q11: WBE browsing plug-in installation problem
A: Web page online download plug-in component: ActiveX, Or install the plug-in program from the CD!
Q12: Third party software: iSpy Software operation
A: iSpy Add camera selection: Open the software click add object, Select the IP photographer, Click ONVIF to enter
the user name and password. URL enter: http:// camera IP address / port 8080. Click on the next page to see the
full URL, click add, finish!
Q13: Can't connect to Optical Modem Wi-Fi router?
A: Recommend to use a Wireless router, Some Optical Modems with Wi-Fi routers have some kind of restriction
causing the device to not connect to the wireless signal or seeing no network transmission on the connection.
Q14: Can't play back remotely on phone APP?
A:1) Check to see if the device can preview in real time!
2) Click the gear symbol to enter the setting ---- Click on the SD card, check if it can read the SD card.
3) Can preview the real-time picture normally, Can read the information of memory card, but no playback of files in