User's Guide

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For Assistance
The following topics address areas of support for your tablet, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common tablet issues.
Check Here First
Question: Tablet freezes/operation is unstable.
Answer: Turn the tablet on again. If you are unable to turn the tablet off, press and hold the
Power/Lock key for more than 10 seconds to forcibly restart your tablet. Data that was being edited is
erased after your tablet is powered on again.
Question: Cannot use tablet, mail, or Internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Power the tablet on again.
Answer 3: Is the tablet in Airplane mode? To check that Airplane mode is canceled:
 From home, swipe up and tap Settings > Network & internet > Airplane mode.
Question: Cannot install applications.
Answer: Applications cannot be installed with only a little free space on the tablet or SD card. To
check free space, see Storage Settings. Applications not supported by your tablet cannot be installed.
Question: Cannot unlock screen.
Answer: Power the tablet on again. If you are unable to turn the tablet off, press and hold the
Power/Lock key for more than 10 seconds to forcibly restart your tablet. Data that was being edited is
erased after your tablet is powered on again.
Specifications
The following tables list your tablet’s and battery’s specifications.
Tablet Specifications
Item
Description
Dimensions
10 inches x 6 inches x 0.4 inches