User guide

Through a unique combination of equipment in your
home and Zipato services, your property can be
monitored all year round. Motion is instantly detected,
images are securely sent off-site, and you are alerted to
the event moments later. You can then review the event,
and monitor your property in real-time.
With virtually unlimited contacts each receiving
messages by phone, text message and email, you have
the best possible chance of someone dealing with your
problem. Please read the rest of this guide carefully as
it contains important information regarding the day-to-
day use of our monitoring service, and how to get the
best out of it.
9.1 EDUCATING YOUR CONTACTS
The people you add as Contacts to your account are your
most important people. You should trust these people to
take action should anything happen at your home.
Think carefully about who is best placed to react to a
Zipato alert message should you be unavailable.
Use the ‘test’ facility provided in the online account to
make sure that all landline numbers, mobile numbers
and email addresses are regularly up to date. Make sure
all Contacts understand what sort of messages they may
receive from Zipato, how to respond and what action you
would like them to take.
9.2 MONITORING YOUR PROPERTY
MONITORING ONLINE  ALARMS
Your online account stores an ‘alarm events’ log of all the
alarm activity that Zipato has detected in your property.
You can access it at any time to find out what has
happened in your property.
MONITORING ONLINE  CAMERAS
Your online account stores an activation history of all the
camera motion that Zipato has detected in your property.
You can access it at any time to find out what has hap-
pened in your property, or to see recorded images online.
9.3 HOW ZIPATO RAISES THE ALARM
Your Zipato Monitoring service receives and interprets the
messages sent by the sensors in your home.
When an event occurs, messages are sent using
your broadband connection to the Zipato Monitoring
system, and your online account is updated with
new information, providing a summary of what has
happened. In some cases, this information is also
cascaded to your nominated contacts via telephone, text
message and email.
ALERT TYPES AND TIMINGS
Zipato send out Alert Messages after detecting an
incident in your property, using different timing
sequences.
Your home is now monitored by Zipato. Our 24/7 monitoring and
messaging services protect people and property, keeps you informed,
and puts you in control.
9.0 ALERTING GUIDE
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SMART ALARM USER GUIDE v1.1