User guide

ALERT FREQUENCY AND ALERT RESPONDING
Zipato only send out one set of Alert Messages to your
Contacts per incident detected. An incident is considered
‘active’ until one of your Contacts responds to an Alert
Message. If no Contacts respond to the Alert Messages,
Zipato will keep the incident ‘active’ for 60 minutes before
automatically closing the incident.
If more incidents are detected during an ‘active’ period, we
will not send out further messages – this avoids confusion
amongst your Contacts. However, details of new incidents
from your alarm system, and any images received from
your other cameras will be stored in your online account
for later retrieval.
ALERT MESSAGES
SMS TEXT MESSAGE
Recommendation: Some SMS Alert messages sent
by Zipato are sent from the same number. So that you
recognise this number each time you receive a message
from us, we recommend you save this number in your
mobile phone’s address book as name ‘Zipato-Alert’ that
way you will always know it comes from Zipato.
From: Zipato
S. John
Livada street 11
12:24 Window Living Room
12:25 Motion Dining Room
12:25 Motion - Dining Room
To respond reply using the code 1212
ALERT MESSAGES  TELEPHONE
Written transcript of telephone call:
This is the Zipato service.
You are a registered contact for Steve John of Livada
street 11.
Please enter 1 to confirm that you will respond to this
event. Enter 2 to review the recorded events or enter 3 to
listen to these options again.
< ‘1’ entered >
Thank you for your acknowledgement, we have noted that
you are responding to this event.
ALERT MESSAGES  EMAIL
Email alert messages initiated by cameras have any
recorded images sent as an attachment.
From: [e-mail]
Subject: Zipato service - Alert Message
Attached: image_1212.asf
This is the Zipato Monitoring Service.
You are a nominated contact for:
Steve John, Livada street 11
The monitoring system at this location has been
activated. The events recorded are:
02/13/2013 12:24:15 Motion Detected Dining Room
If you would like to respond to this message, please
telephone xxxxxxx and enter this
Code: xxxx
Zipato monitoring Services: www.zipato.com
RESPONSE RECEIVED MESSAGES
Response Received messages are sent out when a
Contact responds to an Alert message. They are only sent
to Contacts who were sent the alert message, but did not
respond to it.
The different responses are shown here:
SMS TEXT MESSAGE:
From: Zipato-Alert, 09/04 13:25
S. John has responded to the Alert at Livada street 11.
Contact the owner for further info
TELEPHONE:
This is the Zipato Monitoring service. We have recently
notified you of activation.
This message is to inform you that there has been a
response to this event from Sebastian Popovic. To listen
this message again, press “1” or to end the call press “2”
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SMART ALARM USER GUIDE v1.1