User guide

EMAIL:
From: [e-mail]
Subject: Zipato Monitoring Service - Alert Cancellation
Message
This is the Zipato Monitoring Service.
We contacted you about monitoring system activation at:
Banjaviceva 11
The alert has been responded to by:
Steve John 12/05/2013 12:46:30
Please contact the owner for further information.
Zipato Monitoring Services: www.zipato.com
SAFE AT HOME MESSAGES
Safe at Home alert messages are sent by text and email
only to your Safe at Home Contact, letting them know
who has disarmed your alarm system.
SMS TEXT MESSAGE EXAMPLE:
From: Zipato-Alert
Oliver John is ‘Safe at Home’.
Oliver unset the alarm panel on 12/06 at 13:35.
Login to: my.zipato.com for more info.
EMAIL EXAMPLE:
From: [e-mail]
Subject: Zipato Monitoring Service – Safe at Home
Message
This is the Zipato Monitoring Service.
This message is to inform you that Oliver John is ‘Safe at
Home’.
Oliver John has unset the alarm panel on 09/05/2012 at
17:35:10
Thank you
Zipato team
www.zipato.com
9.4 RESPONSE COVER
If a burglary is detected by Zipato at your property, and you
have subscribed to one of the Zipato Response Cover op-
tions, Zipato will alert your guarding company, depending
on your choice of alerting options from the following:
01. AFTER your contacts.
Zipato will undertake the Property Check call and alert
your Contacts in order, using the timings as described
above. If there is no response from the property or any
contact, we will then alert the guarding company who will
dispatch a patrolman.
02. INSTEAD OF your contacts.
Zipato will undertake the Property Check call but will not
alert any of your Contacts. Instead, if there is no response
from the property, we will immediately alert the guarding
company who will dispatch a patrolman.
03. UPON YOUR REQUEST
Zipato will immediately alert the guarding company who
will dispatch a patrolman after you reply to alert message
by code “HELP”
9.5 BASIC MONITORING SERVICE
This service is a restricted version of the core alarm
monitoring service detailed above. It allows you to be
alerted only to key emergencies, but does not alert any
other Contacts.
With this service:
Alert messages are only sent to Owner.
No Property Check alerts are sent.
Alert messages are only sent for Panic, Burglary and
Fire alarms.
No Response Received messages are sent
9.6 BATTERIES REPLACEMENT
Always use alkaline batteries as replacements; any
other type of battery can cause problems with the
operation of the system. Typical life of batteries is
three years. Ensure the correct steps are taken when
changing batteries in tamper protected devices.
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SMART ALARM USER GUIDE v1.1