User guide

Waiting for more than a five minutes and still there is
no green LED light.
Check your Internet connection
Check whether you connected your network cable
correctly to your Internet router.
I forgot my password
Go to my.zipato.com
Click “Forgot password” and follow screen instruction.
Error “Validation time expaired”
Serial number must be entered within 2 min. If not,
message will appear saying “Allowed registration time
elapsed”. This is done because security precaution.
Allowed registration time starts ticking away after
Zipabox establishes connection with the cloud server
after power up/reset.So just reset your Zipabox, wait
for the light to turn steady green, and the login into the
cloud application and enter the serial number.
Device is never found when adding it to Zipabox and
countdown expires. What to do?
First, be sure that you are putting device in include
mode. Procedure for include mode is varies from
device to device and depends on manufacturer. This
procedure is usually described in device user manual.
Second, if you are sure that device is entered include
mode and still there is no reaction from Zipabox and
dashboard while in join proces, please cut off power
supply from Zipabox for one min. and plug it back
again. Wait until you get steady green light and then
try again.
Keyfob can`t be included
Did you successfully remove (reset) the keyfob before
including it?
If it resets OK, and you just get a ‘device found’ message
and then a timeout, the problem is probably that the
keyfob goes to sleep before we’re done with it.
To prevent it from going to sleep, try this:
press and hold all 4 buttons until LED blinks slowly
press 3
press and hold all 4 buttons until you get OK message
I have added device to Zipabox but it is not shown on
dashboard?
In that case please refresh your browser with Ctrl+F5.
When I change the device configuration they are not
applied, What to do?
After every change made to configuration of device,
their endpoint or widget configuration, synchronize
must be made by clicking on it.
My device has red ! marking in upper right corner.
What does it mean?
It means this device didn’t respond to “keep alive”
question less than twice. As this was maybe caused by
“air traffic jam”, it is too early to say it is “OFFLINE”,
so it is marked as “!” (caution). If it don’t respond three
Provides quick access to devices endpoints and enables control like turning
lights ON/OFF, light intensity adjustment and learnt IR code transmitting
12.0 TROUBLESHOOTING
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SMART ALARM USER GUIDE v1.1