User guide

times or more, it will become “OFFLINE”, if it
responds next time when Zipabox is asking him (or
during it’s “keep alive time frame”) “!” will disappear.
I can’t connect any Z-wave or Zigbee device to my box
Check whether your antenna supplied with Zipabox is
correctly mounted on Antenna 1 connector.
I have placed a device outside my house and it is not
communicating with the Zipabox. What’s happening?
If you have a lot of metal in the exterior construction of
your home, this could significantly impede wireless
communication. Metal is an insulator of radio signals.
If your house has metal siding or a stucco finish over a
metal mesh, you may have range problems on devices
outside your home communicating with the Zipabo
inside.
What should I do if I am having trouble installing my
device?
If you are having difficulty with the physical installation
of non-Zipato branded devices (Thermostats, GE
switches, Blueline meter reader, etc.), please contact
the manufacturer directly for assistance.
If you are having trouble pairing a device to the
Zipabox, check the videos or other content on Zipato
website for assistance.
Does Zipato offer a warranty?
See the Limited Product Warranty for specifics of the
Zipato service warranty.
I have added device to Zipabox, but is not working
properly?
If your device isn’t working properly try to reinstall it
again. Make sure when adding new device that join
procedure is completed. If join procedure is successful
you will get message “Device joined” and Close button
will appear.
What happens when adding new device is
interrupted?
If device shows up in total devices window, delete it and
then add this device again. If that device isn’t shown in
total devices window just add this device again.
When I changed device configuration it started to
strange behave, what should I do?
Go to total devices menu, find your device, and under
configuration tab click “re-apply device descriptors”
After that synchronisation is also necessary. This will
return defoult configuration.
Take care of your safety
Display extreme caution when using ladders or steps,
please follow manufacturer’s instructions. Be careful
when using hand and power tools and follow the
manufacturer’s guidelines when using them. Take
care that the correct tools are used. Wear goggles or
protective clothing where required. The external Siren
is extremely loud, please ensure you replace the cover
and retreat to a safe distance before testing.
WARRANTY
Please complete and return the warranty card. Zipato
offer extended periods of warranty, please see warranty
card for details.
CALL SUPPORT
Zipato have a helpline team who are there to offer advice
or solve problems over the phone.
Helpline [phone]
Help line service are available 9am-5pm Monday to
Friday.
CAUTION
The dialing facilities must only be used with persons
who have consented to being contacted by the system.
The system is not to be used to make emergency calls
directly. Zipato do not hold responsibility for any actions
taken by emergency services for incorrect use of the
dialing facility.
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SMART ALARM USER GUIDE v1.1