- ZANUSSI INSTRUCTION FREEZER ZFA 96 W

10
SOMETHING NOT WORKING
If the appliance is not working correctly, please carry out the following checks before contacting your local
Zanussi Service Force Centre
If after the above checks your appliance still does not operate correctly, contact your local Zanussi Service
Force Centre.
In-guarantee customers should ensure that the above checks have been made, as the engineer will
make a charge if the fault is not a mechanical or electrical breakdown.
Please note that it will be necessary to provide proof of purchase for any in-guarantee service calls.
Symptom
No power to the appliance
The temperature in the freezer section is too high
The freezer door will not open
The compressor runs continously
Excessive frost and ice has built up
Noise
Solution
Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
Check the fuse has not blown.
Check the thermostat control knob is turned to the
correct setting relative to ambient conditions.
Check the ambient temperature is within the
appliance’s operating limits, please refer to the
installation section in this instruction book.
Relocate the appliance if necessary.
Has door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.
Adjust the thermostat control knob to give correct
temperature control. See “Setting the temperature”.
Check that the doors are closed.
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.
Check that air ventilation is not obstructed.
Ensure the doors are not left open.
Check that nothing is preventing the doors from
closing.
Is the door gasket intact and clean.
Has advised periodic defrosting been carried out.
Refer to normal operating sounds.
11
CUSTOMER CARE DEPARTMENT
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your
local Zanussi Service Force Centre by telephoning:-
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not
Working.’
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.
For general enquiries concerning your Zanussi appliance or for further information on Zanussi products,
please contact our Customer Care Department by letter or telephone at the address below or visit our website
at www.zanussi.co.uk
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: [phone] (*)
* calls to this number may be recorded for training purposes.
SERVICE AND SPARE PARTS