Owner`s manual

Zaxcom Warranty Policy and Limitations Mix-12 Owner’s Manual

Zaxcom Warranty Policy and Limitations

Zaxcom Inc. values your business and always attempts to provide you with the very best service.

No limited warranty is provided by Zaxcom unless your Zaxcom Deva (“Product”) was purchased

from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who

then sell Products to end users. Please see below for warranty information or obtaining service. No

warranty service is provided unless the Product is returned to Zaxcom Inc. or a Zaxcom dealer in

the region where the Product was ﬁrst shipped by Zaxcom.

Warranty Policy

Zaxcom Mix-12 carries a Standard Warranty Period of one (1) year.

NOTE:

The warranty period commences from the date of delivery from the Zaxcom dealer or reseller to the

end user.

There are no warranties which extend beyond the face of the Zaxcom limited warranty. Zaxcom

disclaims all other warranties, express or implied, regarding the Products, including any implied

warranties of merchantability, ﬁtness for a particular purpose or non-infringement. In the United

States, some laws do not allow the exclusion of the implied warranties.

Return Material Authorization (RMA)

No Product may be returned directly to Zaxcom without ﬁrst contacting Zaxcom for a Return Mate-

rial Authorization ("RMA") number. If it is determined that the Deva may be defective, you will be

given an RMA number and instructions for Product return. An unauthorized return, i.e. one for

which an RMA number has not been issued, will be returned to you at your expense. Authorized

returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping

container. Your original box and packaging materials should be kept for storing or shipping your

Product. To request an RMA, please contact Zaxcom by telephone. There is an RMA form on the

Zaxcom web site www.zaxcom.com. Please ﬁll out the form and return it with the product for

repair. Zaxcom will return the warranty repair via 2nd day UPS or FedEx at their discretion. If over-

night service is required a FedEx or UPS account number must be provided to Zaxcom to cover the

shipping expenses.

All Devas returned for warranty service must be returned with a Zaxcom disk drive carrier.

Warranty Limitations

Zaxcom's limited warranty provides that, subject to the following limitations, each Product will be

free from defects in material and workmanship and will conform to Zaxcom's speciﬁcation for the

particular Product.