User Guide

CHAPTER 8 TROUBLESHOOTING
Table 8-1 provides FX7500 troubleshooting information.
Table 8-1 Troubleshooting
Problem/Error Possible Causes Possible Solutions
Reader error LED lights after the
reader is in operation.
The CPU cannot
communicate.
Refer to the system log for error messages.
Reader error LED stays lit on
power up.
An error occurred during the
power up sequence.
Refer to the system log for error messages.
Cannot access the
Administrator Console .
User name and password is
unknown.
The default user name is
admin and the
default password is
change . To change the
user name and password, see
Communications Connections on page
3-5
.
Reader is not reading tags. The tag is out of its read
range.
Move the tag into read range. See
Read
Tags on page 4-30
.
Antennas are not
connected.
Connect antennas.
Tags are damaged. Confirm that tags are good.
Tags are not EPCgen2. Confirm that tags are EPCgen2.
If reading with the reader’s
web page, Java JRE 1.6 or
later is not installed.
Install Java JRE 1.6.
Cannot connect to the reader. The IP address is unknown. See
Communications Connections on
page 3-5
to view the IP address, or use the
host name to connect to the reader.
Draft 2