User Guide
Table Of Contents
- Warranty
- Revision History
- About This Guide
- Quick Start
- Getting Started
- Installation and Communication
- Administrator Console
- Introduction
- Connecting to the Reader
- Administrator Console Login
- Reader Administrator Console
- Status
- Reader Statistics
- Configure Reader
- Read Tags
- Communication Settings
- System Time Management
- IPV6 IP Sec
- Change Password
- GPIO
- Applications
- Reader Profiles
- Firmware Version/Update
- Commit/Discard
- System Log
- Reader Diagnostics
- Shutdown
- Wi-Fi Configuration
- Application Development
- Firmware Upgrade
- Troubleshooting
- Technical Specifications
- Static IP Configuration
- RF Air Link Configuration
- Connecting Wi-Fi and Bluetooth Dongles
- Copying Files To and From the Reader
- Data Protection
Troubleshooting 8 - 3
User name is not correct. The user name does not
match the current user
registry (illegal characters,
too long, too short,
unknown, or duplicate).
Accurately retype the user name.
User forgot the user ID.
Web console supports the
following users:
-
Admin
(default password
is
change
)
-
Guest
(no password
required)
-
rfidadm
- supported over
SSH,FTP/FTPS, SCP, but
not over
Administrator
Console
.
Reset the reader to factory defaults and
select
Admin
for user name and enter
change
in the password field to regain
access. See
Reset to Factory Defaults
LED Sequence on page 3-11
.
Not a legal IP address
(1.0.0.0 - 255.255.255.255).
Cannot reach the specified IP
address.
The SNMP Host Link is not valid.
The IP address entered is
either formatted inaccurately
or cannot be accessed
(pinged).
Accurately retype the IP address, and make
sure the host device is connected and
online. If this is not successful, see
Service
Information on page xii
.
Invalid network mask. The network mask entered
is not formatted correctly.
Confirm the correct network mask from the
network administrator and enter it correctly.
Invalid SNMP version number. The version number for
SNMP protocol is not a
supported version.
Use version number 1 for SNMP version 1,
and 2 for SNMP version 2c.
Invalid description. The description contained
invalid characters (<,>,or').
Correct the description.
Invalid password. The password does not
match the current user
registry (illegal characters,
too long, or too short).
Accurately retype the password.
User forgot the password. Reset the reader to factory defaults and
select
Admin
for user name and enter
change
in the password field to regain
access. See
Reset to Factory Defaults
LED Sequence on page 3-11
.
The name, serial number, or IP
address entered already exists in
the system.
The name, serial number, or
IP address entered was
already used.
Enter a unique value for the new name,
serial number, or IP address.
Another administrator is currently
logged in. Try again later.
The system does not allow
more than one administrator
to log in at a time.
Wait until the other administrator logs out
(or times out) before logging in or override
the current session with the new one.
Backup configuration file does
not exist.
The system cannot revert to
a backup configuration
unless a backup file exists.
Commit the new configuration to create a
backup file.
Table 8-1
Troubleshooting (Continued)
Problem/Error Possible Causes Possible Solutions
Draft 2