User's Manual

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Troubleshooting

OCP Error Messages

P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 77

INVALID CARD TYPE Encoding error a. Ensure that you are using the correct

card type

b. In the Encoding tab of the driver

Printing Preferences, check that the

settings are correct for the cards you

are using

c. Ensure that the data conforms to

ISO Specifications

d. Retry writing and reading

INVALID FILM Transfer Film does not match the printer a. Verify the part number of the Transfer

Film is correct on OCP

b. Power cycle the printer

INVALID RIBBON Print ribbon does not match the printer a. Verify the part number of the print

ribbon is correct on OCP

b. Power cycle the printer

MAG MOTION ERROR Mag card positioning error encountered Retry writing and reading

MAG READ ERROR • Encoding error

• Defective magnetic stripe

a. Ensure that you are using the correct

card type

b. Check that the cards are loaded with

the magnetic stripe in the correct

orientation (normally this will be with

the stripe down and toward the rear

of the printer)

c. Ensure that the cards are set-up

correctly in the printer driver

(coercivity setting)

d. Ensure that the data conforms to

ISO Specifications

e. Retry reading

MAG WRITE ERROR • Encoding error

• Defective magnetic stripe

a. Ensure that you are using the correct

card type

b. Check that the cards are loaded with

the magnetic stripe in the correct

orientation (normally this will be with

the stripe down and toward the rear

of the printer)

c. Ensure that the cards are set-up

correctly in the printer driver

(coercivity setting)

d. Ensure that the data conforms to

ISO Specifications

e. Retry writing

MISSING HCB ERROR There is a problem with the Heater

Controller Board (HCB)

a. Power cycle the printer

b. Contact Zebra Technical Support

MISSING MAB An error occurred when reading the

RFID Tag by the MAB (Media

Authentication Board)

a. Check print ribbon orientation

b. Verify part number of the print ribbon

c. Power cycle the printer

d. Contact Zebra Technical Support

ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION