User's Manual

78 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A
Troubleshooting
OCP Error Messages
MOTOR VOLTAGE ERROR Incorrect voltage detected at one or
several motors in the unit
a. Power cycle the printer
b. Contact Zebra Technical Support
NO MAG STRIPE Mag stripe not detected a. Ensure that you are using the correct
card type
b. Check that the cards are loaded with
the magnetic stripe in the correct
orientation (normally stripe down and
toward the rear of the printer)
OUT OF CARDS • The Input Hopper is empty
• Card is stuck in Input Hopper
a. Load cards in the Input Hopper
b. Re-seat the Input Hopper
OUT OF FILM The Transfer Film has run out Load new roll of Transfer Film
OUT OF RIBBON The print ribbon has run out Load a new roll of print ribbon
PRINTHEAD MOTION ERR Printhead did not move to proper position
during initialization
a. Power cycle the printer
b. Contact Zebra Technical Support
PRINTHEAD TOO COLD Printhead temperature out of proper
range (COLD)
Contact Zebra Technical Support
PRINTHEAD TOO HOT Printhead temperature out of proper
range (HOT)
Contact Zebra Technical Support
REJECT ERROR A problem during the reject process Contact Zebra Technical Support
RIB COLOR DETECT ERR Print ribbon is not installed correctly Reinstall the print ribbon
RIBBON ADC ERROR Possible hardware issue Contact Zebra Technical Support
RIBBON BEMF ERROR Problem with the Back EMF (BEMF) of
the ribbon motors
Contact Zebra Technical Support
RIBBON JAM The print ribbon is jammed a. Check the print ribbon
b. Reinstall the print ribbon
c. Repair the break in the print ribbon
and reinstall
RIBBON MOTION ERROR Ribbon not correctly responding to
motion commands
a. Check the print ribbon
b. Reinstall the print ribbon
c. Repair the break in the print ribbon
and reinstall
ROLLERS OVER TEMP Heated Rollers (used to transfer the
image from the Transfer Film to the
Card) are too hot for proper operation
Turn off power, and contact Zebra
Technical Support
ROLLERS UNDER TEMP Heated Rollers (used to transfer the
image from Transfer Film to Card) are
not hot enough for proper operation
Turn off power, and contact Zebra
Technical Support
SYSTEM ERROR Internal logic error a. Power cycle the printer
b. Contact Zebra Technical Support
SYSTEM NOT READY A problem was detected during printer
start-up
a. Power cycle the printer
b. Contact Zebra Technical Support
TRANSFER ERROR A problem was detected during the
transfer process (print ribbon to film)
Contact Zebra Technical Support
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION