User's Manual Part 3

151
Troubleshooting
Miscellaneous Printer Problems
2/23/09 Xi4 User Guide P1009874-001
The printer fails to
calibrate or detect the
top of the label.
The printer was not calibrated
for the label being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity
on page 109.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 101.
The driver or software
configuration is not set
correctly.
Driver or software settings produce commands
that can overwrite the printer configuration.
Check the driver or software media-related
setting.
Non-continuous
labels are being
treated as continuous
labels.
The printer was not calibrated
for the media being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity
on page 109.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 101.
All lights are on, but
nothing displays on
the LCD, and the
printer locks up.
Internal electronic or firmware
failure.
Call a service technician.
The printer locks up
while running the
Power-On Self Test.
Main logic board failure. Call a service technician.
Table 17 • Miscellaneous Printer Problems (Continued)
Problem Possible Cause Recommended Solution