User`s manual

35
PRINTING A SAMPLE CARD
SCREEN MESSAGE
REMOVE RIBBON
OUT OF RIBBON
MECHANICAL ERROR
OUT OF CARD
ROTATION ERROR
COVER OPEN
HEAD OPEN
COMMAND ERROR
PARAMETERS ERROR
ENCODING ERROR
REJECT BOX FULL
CHECK RIBBON
PRINTER LOCKED
MEANING
The ribbon has not been
removed while the cleaning
operation is in progress.
The printer ribbon has run
out.
The printer has an error
moving the card internally
The card feeder is empty
The printer has an error
moving the card in the Card
Flip.
The cover is open
The print head is not locked
into position
The data being sent from the
host is not recognised.
The features of the card are
not recognised or the data for
the stripe is incorrect.
Data cannot be written or
read from the magnetic stripe
on the card.
The reject box is full.
Invalid ribbon or none detec-
ted.
Printer is locked
ACTION
Remove ribbon
Replace printer ribbon.
Remove the jamed card.
Ensure the card is not
out of specification
Add more cards or adjust the
card feeder to accept the cards.
Remove card
Close the cover
Lock the print head in its lower
position.
Check that the data is suitable
for printing. Try reprinting a card
from known “good” data.
Check the windows driver
options and printer type.
Check the data format.
Check that the cards are loaded
with the magnetic stripe in the
correct orientation. Check whe-
ther high or low coercivity cards
have been specified. Check that
the data conforms to ISO speci-
fications. See Appendix A of this
manual for further information.
Empty Reject Box.
Install proper ribbon.
Press the Select Button, and fol-
low the Passcode Menu instruc-
tions.
Ribbon Errors: Check that the print ribbon has not “run out”. Lock and then unlock the
print head assembly; this resynchronises the ribbon automatically. When using a color
ribbon, it should advance automatically so that the leading edge of the yellow panel is
beneath the print head. Ensure that the correct ribbon type has been specified in the
Windows driver.
Card Feed & Mechanical Errors: Ensure that the card thickness adjustment has been
set-up correctly to allow one card to feed.
Magnetic Encoding Errors: Check that the cards are inserted correctly in the printer.
Ensure that the cards are low or high coercivity as required, and are set-up correctly
in the printer driver.
Cleaning Alert: The printer has counted the number of cards printed and has
automatically flagged that a cleaning routine needs to be carried out. (See Chapter 4).
C • Print Station Alert Messages